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Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp
| Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp |
| Pubbl/distr/stampa | New York : , : Routledge Academic, , 2013 |
| Descrizione fisica | 1 online resource (345 p.) |
| Disciplina | 331.25/6 |
| Altri autori (Persone) |
DiefendorffJames
GrandeyAlicia RuppDeborah E. <1975-> |
| Collana | Organization and Management Series |
| Soggetto topico |
Nonverbal communication in the workplace
Employees - Attitudes Customer relations Interpersonal relations Psychology, Industrial |
| Soggetto genere / forma | Electronic books. |
| ISBN |
0-203-10085-9
1-136-23259-1 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title; Copyright; Contents; List of Illustrations; Series Foreword; Dedication; Foreword; About the Editors; Contributors; Acknowledgements; PART I Overview; 1 Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses; PART II Person Perspectives:Within, Between, Dyadic and Group; 2 Episodic Intrapersonal Emotion Regulation: Or, Dealing with Life as it Happens; 3 Motivation, Fit, Confidence, and Skills: How Do Individual Differences Influence Emotional Labor?; 4 The Social Effects of Emotion Regulation in Organizations; 5 Emotional Labor at the Unit-level
PART III Occupational Perspectives: Customer Service, Call Centers, Caring Professionals6 The Customer Experience of Emotional Labor; 7 Call Centers: Emotional Labor Over the Phone; 8 Attending to Mind and Body: Engaging the Complexity of Emotion Practice Among Caring Professionals; PART IV Contextual Perspectives: Organization, Gender, Culture; 9 Emotional Labor: Organization-level Influences, Strategies, and Outcomes; 10 Social and Cultural Influencers: Gender Effects on Emotional Labor at Work and at Home; 11 A Cultural Perspective on Emotion Labor PART V Multi-Disciplinary Perspectives: Reflections and Projections12 Reflections and Projections from Pioneers in Emotions Research; Emotional Labor: Looking Back Nearly 20 Years; Emotional Labor Across Five Levels of Analysis: Past, Present, Future; Conceptualizing Emotional Labor: An Emotion Regulation Perspective; Reflecting on Emotional Labor as a Social Meme; Back to the Future; Author Index; Subject Index |
| Record Nr. | UNINA-9910463141303321 |
| New York : , : Routledge Academic, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp
| Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp |
| Pubbl/distr/stampa | New York : , : Routledge Academic, , 2013 |
| Descrizione fisica | 1 online resource (345 p.) |
| Disciplina | 331.25/6 |
| Altri autori (Persone) |
DiefendorffJames
GrandeyAlicia RuppDeborah E. <1975-> |
| Collana | Organization and Management Series |
| Soggetto topico |
Nonverbal communication in the workplace
Employees - Attitudes Customer relations Interpersonal relations Psychology, Industrial |
| ISBN |
1-136-23258-3
0-203-10085-9 1-136-23259-1 |
| Classificazione | PSY021000BUS041000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title; Copyright; Contents; List of Illustrations; Series Foreword; Dedication; Foreword; About the Editors; Contributors; Acknowledgements; PART I Overview; 1 Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses; PART II Person Perspectives:Within, Between, Dyadic and Group; 2 Episodic Intrapersonal Emotion Regulation: Or, Dealing with Life as it Happens; 3 Motivation, Fit, Confidence, and Skills: How Do Individual Differences Influence Emotional Labor?; 4 The Social Effects of Emotion Regulation in Organizations; 5 Emotional Labor at the Unit-level
PART III Occupational Perspectives: Customer Service, Call Centers, Caring Professionals6 The Customer Experience of Emotional Labor; 7 Call Centers: Emotional Labor Over the Phone; 8 Attending to Mind and Body: Engaging the Complexity of Emotion Practice Among Caring Professionals; PART IV Contextual Perspectives: Organization, Gender, Culture; 9 Emotional Labor: Organization-level Influences, Strategies, and Outcomes; 10 Social and Cultural Influencers: Gender Effects on Emotional Labor at Work and at Home; 11 A Cultural Perspective on Emotion Labor PART V Multi-Disciplinary Perspectives: Reflections and Projections12 Reflections and Projections from Pioneers in Emotions Research; Emotional Labor: Looking Back Nearly 20 Years; Emotional Labor Across Five Levels of Analysis: Past, Present, Future; Conceptualizing Emotional Labor: An Emotion Regulation Perspective; Reflecting on Emotional Labor as a Social Meme; Back to the Future; Author Index; Subject Index |
| Record Nr. | UNINA-9910786726403321 |
| New York : , : Routledge Academic, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Gender, culture, and consumer behavior / / edited by Cele C. Otnes, Linda Tuncay Zayer
| Gender, culture, and consumer behavior / / edited by Cele C. Otnes, Linda Tuncay Zayer |
| Pubbl/distr/stampa | New York : , : Routledge Academic, , 2012 |
| Descrizione fisica | 1 online resource (483 p.) |
| Disciplina |
658.8/342
658.8342 |
| Altri autori (Persone) |
OtnesCele
Tuncay-ZayerLinda |
| Soggetto topico |
Consumer behavior
Consumption (Economics) - Social aspects |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-280-66125-9
9786613638182 0-203-12757-9 1-136-46349-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Gender, Culture, and Consumer Behavior; Copyright; Contents; Preface; Acknowledgments; About the Editors; About the Contributors; Section I: Feminist Theory and Discourses; Chapter 1. Construction of Consumer Vulnerability by Gender and Ethics of Empowerment; Introduction; Constructing Gender and Power; Constructing the Vulnerable Woman; Dialogic Ethics of Consumer Vulnerability; Conclusion: An Ethics of Empowerment; References; Chapter 2. "The Creation of Inspired Lives": Female Fan Engagement With the Twilight Saga; Introduction; Field Site; Data and Methodology; Findings
ConclusionNote; References; Section II: Media, Advertising, and Gender; Chapter 3. The Carnal Feminine: Consuming Representations of Womanhood in a Contemporary edia Text; Introduction; The Carnal Feminine; Feminism and the Carnal Feminine; Sex and the City as a Woman's Genre; Analysis; Discussion; References; Chapter 4. Climbing the Ladder or Chasing a Dream? Men's Responses to Idealized Portrayals of Masculinity in Advertising; Introduction; Literature Review; Method; Findings; Implications; Appendix A: Biographical Information of Informants; References Chapter 5. Is the Selectivity Hypothesis Still Relevant? A Review of Gendered Persuasion and Processing of Advertising MessagesIntroduction; Sex and Gender: Are They the Same?; The Selectivity Hypothesis Model; Limitations and Future Research; References; Chapter 6. Gender and Media Literacy: Women and Men Try On Responses to Objectification in Fashion Advertising; Introduction; Review of the Literature; Method; Findings and Discussion; Conclusions; References; Section III: Gender, Culture, and the Market; Chapter 7. Viewing Gender as a Value-Creative Resource; Introduction; Background Employing Gender Capital in Value Cocreation PracticesDiscussion; Summary; References; Chapter 8. Lived Consumer Bodies: Narcissism, Bodily Discourse, and Women's Pursuit of the Body Beautiful; Introduction; Narcissism and Self; Academic Perspectives on the Body; Gym Bodies-The Study; Findings; Discussion; Concluding Comments; References; Chapter 9. scalated Expectations and Expanded Gender Roles: Women's Gift-Giving Rituals for and Resistance to Valentine's Day Events; Introduction; Contextual and Conceptual Foundations; Methods; Findings; Contributions.to.Theory; Discussion; Note ReferencesSection IV: Masculine Discourses; Chapter 10. Masculinity and Fashion; Introduction; Literature Review: A Brief Introduction to Men's Fashion; Empirical Case: Speaking of Socks; Method; Discussion; Notes; References; Chapter 11. The.Rise of (Soushokukei Danshi) Masculinity and Consumption in Contemporary Japan; Introduction; Soushokukei Danshi Consumption Practices; Scholarly Importance of Soushokukei Danshi; Methodology; Findings; Discussion; Conclusion and Limitations; References; Chapter 12. Masculinity, Intimacy, and Consumption; Introduction; Gender and the Male-Female Couple Intimacy |
| Record Nr. | UNINA-9910451642403321 |
| New York : , : Routledge Academic, , 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Gender, culture, and consumer behavior / / edited by Cele C. Otnes, Linda Tuncay Zayer
| Gender, culture, and consumer behavior / / edited by Cele C. Otnes, Linda Tuncay Zayer |
| Pubbl/distr/stampa | New York : , : Routledge Academic, , 2012 |
| Descrizione fisica | 1 online resource (483 p.) |
| Disciplina |
658.8/342
658.8342 |
| Altri autori (Persone) |
OtnesCele
Tuncay-ZayerLinda |
| Soggetto topico |
Consumer behavior
Consumption (Economics) - Social aspects |
| ISBN |
1-136-46348-8
1-280-66125-9 9786613638182 0-203-12757-9 1-136-46349-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Gender, Culture, and Consumer Behavior; Copyright; Contents; Preface; Acknowledgments; About the Editors; About the Contributors; Section I: Feminist Theory and Discourses; Chapter 1. Construction of Consumer Vulnerability by Gender and Ethics of Empowerment; Introduction; Constructing Gender and Power; Constructing the Vulnerable Woman; Dialogic Ethics of Consumer Vulnerability; Conclusion: An Ethics of Empowerment; References; Chapter 2. "The Creation of Inspired Lives": Female Fan Engagement With the Twilight Saga; Introduction; Field Site; Data and Methodology; Findings
ConclusionNote; References; Section II: Media, Advertising, and Gender; Chapter 3. The Carnal Feminine: Consuming Representations of Womanhood in a Contemporary edia Text; Introduction; The Carnal Feminine; Feminism and the Carnal Feminine; Sex and the City as a Woman's Genre; Analysis; Discussion; References; Chapter 4. Climbing the Ladder or Chasing a Dream? Men's Responses to Idealized Portrayals of Masculinity in Advertising; Introduction; Literature Review; Method; Findings; Implications; Appendix A: Biographical Information of Informants; References Chapter 5. Is the Selectivity Hypothesis Still Relevant? A Review of Gendered Persuasion and Processing of Advertising MessagesIntroduction; Sex and Gender: Are They the Same?; The Selectivity Hypothesis Model; Limitations and Future Research; References; Chapter 6. Gender and Media Literacy: Women and Men Try On Responses to Objectification in Fashion Advertising; Introduction; Review of the Literature; Method; Findings and Discussion; Conclusions; References; Section III: Gender, Culture, and the Market; Chapter 7. Viewing Gender as a Value-Creative Resource; Introduction; Background Employing Gender Capital in Value Cocreation PracticesDiscussion; Summary; References; Chapter 8. Lived Consumer Bodies: Narcissism, Bodily Discourse, and Women's Pursuit of the Body Beautiful; Introduction; Narcissism and Self; Academic Perspectives on the Body; Gym Bodies-The Study; Findings; Discussion; Concluding Comments; References; Chapter 9. scalated Expectations and Expanded Gender Roles: Women's Gift-Giving Rituals for and Resistance to Valentine's Day Events; Introduction; Contextual and Conceptual Foundations; Methods; Findings; Contributions.to.Theory; Discussion; Note ReferencesSection IV: Masculine Discourses; Chapter 10. Masculinity and Fashion; Introduction; Literature Review: A Brief Introduction to Men's Fashion; Empirical Case: Speaking of Socks; Method; Discussion; Notes; References; Chapter 11. The.Rise of (Soushokukei Danshi) Masculinity and Consumption in Contemporary Japan; Introduction; Soushokukei Danshi Consumption Practices; Scholarly Importance of Soushokukei Danshi; Methodology; Findings; Discussion; Conclusion and Limitations; References; Chapter 12. Masculinity, Intimacy, and Consumption; Introduction; Gender and the Male-Female Couple Intimacy |
| Record Nr. | UNINA-9910779023103321 |
| New York : , : Routledge Academic, , 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Single-case and small-n experimental designs : a practical guide to randomization tests / / Pat Dugard, Portia File, Jonathan Todman
| Single-case and small-n experimental designs : a practical guide to randomization tests / / Pat Dugard, Portia File, Jonathan Todman |
| Autore | Dugard Pat. |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | New York, N.Y. : , : Routledge Academic, , 2012 |
| Descrizione fisica | 1 online resource (xiii, 290 p. ) : ill |
| Disciplina | 519.5/6 |
| Altri autori (Persone) |
FilePortia
TodmanJohn B |
| Soggetto topico |
Statistical hypothesis testing
Experimental design |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-280-66170-4
9786613638632 0-203-18093-3 1-136-58848-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Preface. 1. Single-case and Small- n Designs in Context. 2. Understanding Randomization Tests. 3. Obtaining the Data: Choosing the Design. 4. Obtaining the Data: Implementing the Design. 5. Analyzing the Data: Using the Macros. 6. Analyzing the Data: Wider Considerations. 7. Size and Power. 8. Going Further. Appendixes: 1. Basic Skills for Randomization Tests. 2. SPSS Macros. 3. Excel Macros. |
| Record Nr. | UNINA-9910452345503321 |
Dugard Pat.
|
||
| New York, N.Y. : , : Routledge Academic, , 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Single-case and small-n experimental designs : a practical guide to randomization tests / / Pat Dugard, Portia File, Jonathan Todman
| Single-case and small-n experimental designs : a practical guide to randomization tests / / Pat Dugard, Portia File, Jonathan Todman |
| Autore | Dugard Pat. |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | New York, N.Y. : , : Routledge Academic, , 2012 |
| Descrizione fisica | 1 online resource (xiii, 290 p. ) : ill |
| Disciplina | 519.5/6 |
| Altri autori (Persone) |
FilePortia
TodmanJohn B |
| Soggetto topico |
Statistical hypothesis testing
Experimental design |
| ISBN |
1-136-58847-7
1-280-66170-4 9786613638632 0-203-18093-3 1-136-58848-5 |
| Classificazione | PSY030000EDU012000MED058200 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Preface. 1. Single-case and Small- n Designs in Context. 2. Understanding Randomization Tests. 3. Obtaining the Data: Choosing the Design. 4. Obtaining the Data: Implementing the Design. 5. Analyzing the Data: Using the Macros. 6. Analyzing the Data: Wider Considerations. 7. Size and Power. 8. Going Further. Appendixes: 1. Basic Skills for Randomization Tests. 2. SPSS Macros. 3. Excel Macros. |
| Record Nr. | UNINA-9910779016003321 |
|
Dugard Pat.
|
||
| New York, N.Y. : , : Routledge Academic, , 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
