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Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp
Pubbl/distr/stampa New York : , : Routledge Academic, , 2013
Descrizione fisica 1 online resource (345 p.)
Disciplina 331.25/6
Altri autori (Persone) DiefendorffJames
GrandeyAlicia
RuppDeborah E. <1975->
Collana Organization and Management Series
Soggetto topico Nonverbal communication in the workplace
Employees - Attitudes
Customer relations
Interpersonal relations
Psychology, Industrial
Soggetto genere / forma Electronic books.
ISBN 0-203-10085-9
1-136-23259-1
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Cover; Title; Copyright; Contents; List of Illustrations; Series Foreword; Dedication; Foreword; About the Editors; Contributors; Acknowledgements; PART I Overview; 1 Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses; PART II Person Perspectives:Within, Between, Dyadic and Group; 2 Episodic Intrapersonal Emotion Regulation: Or, Dealing with Life as it Happens; 3 Motivation, Fit, Confidence, and Skills: How Do Individual Differences Influence Emotional Labor?; 4 The Social Effects of Emotion Regulation in Organizations; 5 Emotional Labor at the Unit-level
PART III Occupational Perspectives: Customer Service, Call Centers, Caring Professionals6 The Customer Experience of Emotional Labor; 7 Call Centers: Emotional Labor Over the Phone; 8 Attending to Mind and Body: Engaging the Complexity of Emotion Practice Among Caring Professionals; PART IV Contextual Perspectives: Organization, Gender, Culture; 9 Emotional Labor: Organization-level Influences, Strategies, and Outcomes; 10 Social and Cultural Influencers: Gender Effects on Emotional Labor at Work and at Home; 11 A Cultural Perspective on Emotion Labor
PART V Multi-Disciplinary Perspectives: Reflections and Projections12 Reflections and Projections from Pioneers in Emotions Research; Emotional Labor: Looking Back Nearly 20 Years; Emotional Labor Across Five Levels of Analysis: Past, Present, Future; Conceptualizing Emotional Labor: An Emotion Regulation Perspective; Reflecting on Emotional Labor as a Social Meme; Back to the Future; Author Index; Subject Index
Record Nr. UNINA-9910463141303321
New York : , : Routledge Academic, , 2013
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp
Pubbl/distr/stampa New York : , : Routledge Academic, , 2013
Descrizione fisica 1 online resource (345 p.)
Disciplina 331.25/6
Altri autori (Persone) DiefendorffJames
GrandeyAlicia
RuppDeborah E. <1975->
Collana Organization and Management Series
Soggetto topico Nonverbal communication in the workplace
Employees - Attitudes
Customer relations
Interpersonal relations
Psychology, Industrial
ISBN 1-136-23258-3
0-203-10085-9
1-136-23259-1
Classificazione PSY021000BUS041000
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Cover; Title; Copyright; Contents; List of Illustrations; Series Foreword; Dedication; Foreword; About the Editors; Contributors; Acknowledgements; PART I Overview; 1 Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses; PART II Person Perspectives:Within, Between, Dyadic and Group; 2 Episodic Intrapersonal Emotion Regulation: Or, Dealing with Life as it Happens; 3 Motivation, Fit, Confidence, and Skills: How Do Individual Differences Influence Emotional Labor?; 4 The Social Effects of Emotion Regulation in Organizations; 5 Emotional Labor at the Unit-level
PART III Occupational Perspectives: Customer Service, Call Centers, Caring Professionals6 The Customer Experience of Emotional Labor; 7 Call Centers: Emotional Labor Over the Phone; 8 Attending to Mind and Body: Engaging the Complexity of Emotion Practice Among Caring Professionals; PART IV Contextual Perspectives: Organization, Gender, Culture; 9 Emotional Labor: Organization-level Influences, Strategies, and Outcomes; 10 Social and Cultural Influencers: Gender Effects on Emotional Labor at Work and at Home; 11 A Cultural Perspective on Emotion Labor
PART V Multi-Disciplinary Perspectives: Reflections and Projections12 Reflections and Projections from Pioneers in Emotions Research; Emotional Labor: Looking Back Nearly 20 Years; Emotional Labor Across Five Levels of Analysis: Past, Present, Future; Conceptualizing Emotional Labor: An Emotion Regulation Perspective; Reflecting on Emotional Labor as a Social Meme; Back to the Future; Author Index; Subject Index
Record Nr. UNINA-9910786726403321
New York : , : Routledge Academic, , 2013
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp
Pubbl/distr/stampa New York : , : Routledge Academic, , 2013
Descrizione fisica 1 online resource (345 p.)
Disciplina 331.25/6
Altri autori (Persone) DiefendorffJames
GrandeyAlicia
RuppDeborah E. <1975->
Collana Organization and Management Series
Soggetto topico Nonverbal communication in the workplace
Employees - Attitudes
Customer relations
Interpersonal relations
Psychology, Industrial
ISBN 1-136-23258-3
0-203-10085-9
1-136-23259-1
Classificazione PSY021000BUS041000
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Cover; Title; Copyright; Contents; List of Illustrations; Series Foreword; Dedication; Foreword; About the Editors; Contributors; Acknowledgements; PART I Overview; 1 Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses; PART II Person Perspectives:Within, Between, Dyadic and Group; 2 Episodic Intrapersonal Emotion Regulation: Or, Dealing with Life as it Happens; 3 Motivation, Fit, Confidence, and Skills: How Do Individual Differences Influence Emotional Labor?; 4 The Social Effects of Emotion Regulation in Organizations; 5 Emotional Labor at the Unit-level
PART III Occupational Perspectives: Customer Service, Call Centers, Caring Professionals6 The Customer Experience of Emotional Labor; 7 Call Centers: Emotional Labor Over the Phone; 8 Attending to Mind and Body: Engaging the Complexity of Emotion Practice Among Caring Professionals; PART IV Contextual Perspectives: Organization, Gender, Culture; 9 Emotional Labor: Organization-level Influences, Strategies, and Outcomes; 10 Social and Cultural Influencers: Gender Effects on Emotional Labor at Work and at Home; 11 A Cultural Perspective on Emotion Labor
PART V Multi-Disciplinary Perspectives: Reflections and Projections12 Reflections and Projections from Pioneers in Emotions Research; Emotional Labor: Looking Back Nearly 20 Years; Emotional Labor Across Five Levels of Analysis: Past, Present, Future; Conceptualizing Emotional Labor: An Emotion Regulation Perspective; Reflecting on Emotional Labor as a Social Meme; Back to the Future; Author Index; Subject Index
Record Nr. UNINA-9910810502503321
New York : , : Routledge Academic, , 2013
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Gender, culture, and consumer behavior / / edited by Cele C. Otnes, Linda Tuncay Zayer
Gender, culture, and consumer behavior / / edited by Cele C. Otnes, Linda Tuncay Zayer
Pubbl/distr/stampa New York : , : Routledge Academic, , 2012
Descrizione fisica 1 online resource (483 p.)
Disciplina 658.8/342
658.8342
Altri autori (Persone) OtnesCele
Tuncay-ZayerLinda
Soggetto topico Consumer behavior
Consumption (Economics) - Social aspects
Soggetto genere / forma Electronic books.
ISBN 1-280-66125-9
9786613638182
0-203-12757-9
1-136-46349-6
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Cover; Gender, Culture, and Consumer Behavior; Copyright; Contents; Preface; Acknowledgments; About the Editors; About the Contributors; Section I: Feminist Theory and Discourses; Chapter 1. Construction of Consumer Vulnerability by Gender and Ethics of Empowerment; Introduction; Constructing Gender and Power; Constructing the Vulnerable Woman; Dialogic Ethics of Consumer Vulnerability; Conclusion: An Ethics of Empowerment; References; Chapter 2. "The Creation of Inspired Lives": Female Fan Engagement With the Twilight Saga; Introduction; Field Site; Data and Methodology; Findings
ConclusionNote; References; Section II: Media, Advertising, and Gender; Chapter 3. The Carnal Feminine: Consuming Representations of Womanhood in a Contemporary edia Text; Introduction; The Carnal Feminine; Feminism and the Carnal Feminine; Sex and the City as a Woman's Genre; Analysis; Discussion; References; Chapter 4. Climbing the Ladder or Chasing a Dream? Men's Responses to Idealized Portrayals of Masculinity in Advertising; Introduction; Literature Review; Method; Findings; Implications; Appendix A: Biographical Information of Informants; References
Chapter 5. Is the Selectivity Hypothesis Still Relevant? A Review of Gendered Persuasion and Processing of Advertising MessagesIntroduction; Sex and Gender: Are They the Same?; The Selectivity Hypothesis Model; Limitations and Future Research; References; Chapter 6. Gender and Media Literacy: Women and Men Try On Responses to Objectification in Fashion Advertising; Introduction; Review of the Literature; Method; Findings and Discussion; Conclusions; References; Section III: Gender, Culture, and the Market; Chapter 7. Viewing Gender as a Value-Creative Resource; Introduction; Background
Employing Gender Capital in Value Cocreation PracticesDiscussion; Summary; References; Chapter 8. Lived Consumer Bodies: Narcissism, Bodily Discourse, and Women's Pursuit of the Body Beautiful; Introduction; Narcissism and Self; Academic Perspectives on the Body; Gym Bodies-The Study; Findings; Discussion; Concluding Comments; References; Chapter 9. scalated Expectations and Expanded Gender Roles: Women's Gift-Giving Rituals for and Resistance to Valentine's Day Events; Introduction; Contextual and Conceptual Foundations; Methods; Findings; Contributions.to.Theory; Discussion; Note
ReferencesSection IV: Masculine Discourses; Chapter 10. Masculinity and Fashion; Introduction; Literature Review: A Brief Introduction to Men's Fashion; Empirical Case: Speaking of Socks; Method; Discussion; Notes; References; Chapter 11. The.Rise of (Soushokukei Danshi) Masculinity and Consumption in Contemporary Japan; Introduction; Soushokukei Danshi Consumption Practices; Scholarly Importance of Soushokukei Danshi; Methodology; Findings; Discussion; Conclusion and Limitations; References; Chapter 12. Masculinity, Intimacy, and Consumption; Introduction; Gender and the Male-Female Couple
Intimacy
Record Nr. UNINA-9910451642403321
New York : , : Routledge Academic, , 2012
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Gender, culture, and consumer behavior / / edited by Cele C. Otnes, Linda Tuncay Zayer
Gender, culture, and consumer behavior / / edited by Cele C. Otnes, Linda Tuncay Zayer
Pubbl/distr/stampa New York : , : Routledge Academic, , 2012
Descrizione fisica 1 online resource (483 p.)
Disciplina 658.8/342
658.8342
Altri autori (Persone) OtnesCele
Tuncay-ZayerLinda
Soggetto topico Consumer behavior
Consumption (Economics) - Social aspects
ISBN 1-136-46348-8
1-280-66125-9
9786613638182
0-203-12757-9
1-136-46349-6
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Cover; Gender, Culture, and Consumer Behavior; Copyright; Contents; Preface; Acknowledgments; About the Editors; About the Contributors; Section I: Feminist Theory and Discourses; Chapter 1. Construction of Consumer Vulnerability by Gender and Ethics of Empowerment; Introduction; Constructing Gender and Power; Constructing the Vulnerable Woman; Dialogic Ethics of Consumer Vulnerability; Conclusion: An Ethics of Empowerment; References; Chapter 2. "The Creation of Inspired Lives": Female Fan Engagement With the Twilight Saga; Introduction; Field Site; Data and Methodology; Findings
ConclusionNote; References; Section II: Media, Advertising, and Gender; Chapter 3. The Carnal Feminine: Consuming Representations of Womanhood in a Contemporary edia Text; Introduction; The Carnal Feminine; Feminism and the Carnal Feminine; Sex and the City as a Woman's Genre; Analysis; Discussion; References; Chapter 4. Climbing the Ladder or Chasing a Dream? Men's Responses to Idealized Portrayals of Masculinity in Advertising; Introduction; Literature Review; Method; Findings; Implications; Appendix A: Biographical Information of Informants; References
Chapter 5. Is the Selectivity Hypothesis Still Relevant? A Review of Gendered Persuasion and Processing of Advertising MessagesIntroduction; Sex and Gender: Are They the Same?; The Selectivity Hypothesis Model; Limitations and Future Research; References; Chapter 6. Gender and Media Literacy: Women and Men Try On Responses to Objectification in Fashion Advertising; Introduction; Review of the Literature; Method; Findings and Discussion; Conclusions; References; Section III: Gender, Culture, and the Market; Chapter 7. Viewing Gender as a Value-Creative Resource; Introduction; Background
Employing Gender Capital in Value Cocreation PracticesDiscussion; Summary; References; Chapter 8. Lived Consumer Bodies: Narcissism, Bodily Discourse, and Women's Pursuit of the Body Beautiful; Introduction; Narcissism and Self; Academic Perspectives on the Body; Gym Bodies-The Study; Findings; Discussion; Concluding Comments; References; Chapter 9. scalated Expectations and Expanded Gender Roles: Women's Gift-Giving Rituals for and Resistance to Valentine's Day Events; Introduction; Contextual and Conceptual Foundations; Methods; Findings; Contributions.to.Theory; Discussion; Note
ReferencesSection IV: Masculine Discourses; Chapter 10. Masculinity and Fashion; Introduction; Literature Review: A Brief Introduction to Men's Fashion; Empirical Case: Speaking of Socks; Method; Discussion; Notes; References; Chapter 11. The.Rise of (Soushokukei Danshi) Masculinity and Consumption in Contemporary Japan; Introduction; Soushokukei Danshi Consumption Practices; Scholarly Importance of Soushokukei Danshi; Methodology; Findings; Discussion; Conclusion and Limitations; References; Chapter 12. Masculinity, Intimacy, and Consumption; Introduction; Gender and the Male-Female Couple
Intimacy
Record Nr. UNINA-9910779023103321
New York : , : Routledge Academic, , 2012
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Gender, culture, and consumer behavior / / edited by Cele C. Otnes, Linda Tuncay Zayer
Gender, culture, and consumer behavior / / edited by Cele C. Otnes, Linda Tuncay Zayer
Edizione [1st ed.]
Pubbl/distr/stampa New York : , : Routledge Academic, , 2012
Descrizione fisica 1 online resource (483 p.)
Disciplina 658.8/342
658.8342
Altri autori (Persone) OtnesCele
Tuncay-ZayerLinda
Soggetto topico Consumer behavior
Consumption (Economics) - Social aspects
ISBN 1-136-46348-8
1-280-66125-9
9786613638182
0-203-12757-9
1-136-46349-6
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Cover; Gender, Culture, and Consumer Behavior; Copyright; Contents; Preface; Acknowledgments; About the Editors; About the Contributors; Section I: Feminist Theory and Discourses; Chapter 1. Construction of Consumer Vulnerability by Gender and Ethics of Empowerment; Introduction; Constructing Gender and Power; Constructing the Vulnerable Woman; Dialogic Ethics of Consumer Vulnerability; Conclusion: An Ethics of Empowerment; References; Chapter 2. "The Creation of Inspired Lives": Female Fan Engagement With the Twilight Saga; Introduction; Field Site; Data and Methodology; Findings
ConclusionNote; References; Section II: Media, Advertising, and Gender; Chapter 3. The Carnal Feminine: Consuming Representations of Womanhood in a Contemporary edia Text; Introduction; The Carnal Feminine; Feminism and the Carnal Feminine; Sex and the City as a Woman's Genre; Analysis; Discussion; References; Chapter 4. Climbing the Ladder or Chasing a Dream? Men's Responses to Idealized Portrayals of Masculinity in Advertising; Introduction; Literature Review; Method; Findings; Implications; Appendix A: Biographical Information of Informants; References
Chapter 5. Is the Selectivity Hypothesis Still Relevant? A Review of Gendered Persuasion and Processing of Advertising MessagesIntroduction; Sex and Gender: Are They the Same?; The Selectivity Hypothesis Model; Limitations and Future Research; References; Chapter 6. Gender and Media Literacy: Women and Men Try On Responses to Objectification in Fashion Advertising; Introduction; Review of the Literature; Method; Findings and Discussion; Conclusions; References; Section III: Gender, Culture, and the Market; Chapter 7. Viewing Gender as a Value-Creative Resource; Introduction; Background
Employing Gender Capital in Value Cocreation PracticesDiscussion; Summary; References; Chapter 8. Lived Consumer Bodies: Narcissism, Bodily Discourse, and Women's Pursuit of the Body Beautiful; Introduction; Narcissism and Self; Academic Perspectives on the Body; Gym Bodies-The Study; Findings; Discussion; Concluding Comments; References; Chapter 9. scalated Expectations and Expanded Gender Roles: Women's Gift-Giving Rituals for and Resistance to Valentine's Day Events; Introduction; Contextual and Conceptual Foundations; Methods; Findings; Contributions.to.Theory; Discussion; Note
ReferencesSection IV: Masculine Discourses; Chapter 10. Masculinity and Fashion; Introduction; Literature Review: A Brief Introduction to Men's Fashion; Empirical Case: Speaking of Socks; Method; Discussion; Notes; References; Chapter 11. The.Rise of (Soushokukei Danshi) Masculinity and Consumption in Contemporary Japan; Introduction; Soushokukei Danshi Consumption Practices; Scholarly Importance of Soushokukei Danshi; Methodology; Findings; Discussion; Conclusion and Limitations; References; Chapter 12. Masculinity, Intimacy, and Consumption; Introduction; Gender and the Male-Female Couple
Intimacy
Record Nr. UNINA-9910812594803321
New York : , : Routledge Academic, , 2012
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Single-case and small-n experimental designs : a practical guide to randomization tests / / Pat Dugard, Portia File, Jonathan Todman
Single-case and small-n experimental designs : a practical guide to randomization tests / / Pat Dugard, Portia File, Jonathan Todman
Autore Dugard Pat.
Edizione [2nd ed.]
Pubbl/distr/stampa New York, N.Y. : , : Routledge Academic, , 2012
Descrizione fisica 1 online resource (xiii, 290 p. ) : ill
Disciplina 519.5/6
Altri autori (Persone) FilePortia
TodmanJohn B
Soggetto topico Statistical hypothesis testing
Experimental design
Soggetto genere / forma Electronic books.
ISBN 1-280-66170-4
9786613638632
0-203-18093-3
1-136-58848-5
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Preface. 1. Single-case and Small- n Designs in Context. 2. Understanding Randomization Tests. 3. Obtaining the Data: Choosing the Design. 4. Obtaining the Data: Implementing the Design. 5. Analyzing the Data: Using the Macros. 6. Analyzing the Data: Wider Considerations. 7. Size and Power. 8. Going Further. Appendixes: 1. Basic Skills for Randomization Tests. 2. SPSS Macros. 3. Excel Macros.
Record Nr. UNINA-9910452345503321
Dugard Pat.  
New York, N.Y. : , : Routledge Academic, , 2012
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Single-case and small-n experimental designs : a practical guide to randomization tests / / Pat Dugard, Portia File, Jonathan Todman
Single-case and small-n experimental designs : a practical guide to randomization tests / / Pat Dugard, Portia File, Jonathan Todman
Autore Dugard Pat.
Edizione [2nd ed.]
Pubbl/distr/stampa New York, N.Y. : , : Routledge Academic, , 2012
Descrizione fisica 1 online resource (xiii, 290 p. ) : ill
Disciplina 519.5/6
Altri autori (Persone) FilePortia
TodmanJohn B
Soggetto topico Statistical hypothesis testing
Experimental design
ISBN 1-136-58847-7
1-280-66170-4
9786613638632
0-203-18093-3
1-136-58848-5
Classificazione PSY030000EDU012000MED058200
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Preface. 1. Single-case and Small- n Designs in Context. 2. Understanding Randomization Tests. 3. Obtaining the Data: Choosing the Design. 4. Obtaining the Data: Implementing the Design. 5. Analyzing the Data: Using the Macros. 6. Analyzing the Data: Wider Considerations. 7. Size and Power. 8. Going Further. Appendixes: 1. Basic Skills for Randomization Tests. 2. SPSS Macros. 3. Excel Macros.
Record Nr. UNINA-9910779016003321
Dugard Pat.  
New York, N.Y. : , : Routledge Academic, , 2012
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Single-case and small-n experimental designs : a practical guide to randomization tests / / Pat Dugard, Portia File, Jonathan Todman
Single-case and small-n experimental designs : a practical guide to randomization tests / / Pat Dugard, Portia File, Jonathan Todman
Autore Dugard Pat.
Edizione [2nd ed.]
Pubbl/distr/stampa New York, N.Y. : , : Routledge Academic, , 2012
Descrizione fisica 1 online resource (xiii, 290 p. ) : ill
Disciplina 519.5/6
Altri autori (Persone) FilePortia
TodmanJohn B
Soggetto topico Statistical hypothesis testing
Experimental design
ISBN 1-136-58847-7
1-280-66170-4
9786613638632
0-203-18093-3
1-136-58848-5
Classificazione PSY030000EDU012000MED058200
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Preface. 1. Single-case and Small- n Designs in Context. 2. Understanding Randomization Tests. 3. Obtaining the Data: Choosing the Design. 4. Obtaining the Data: Implementing the Design. 5. Analyzing the Data: Using the Macros. 6. Analyzing the Data: Wider Considerations. 7. Size and Power. 8. Going Further. Appendixes: 1. Basic Skills for Randomization Tests. 2. SPSS Macros. 3. Excel Macros.
Record Nr. UNINA-9910817028903321
Dugard Pat.  
New York, N.Y. : , : Routledge Academic, , 2012
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui