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Academically gifted African American male college students [[electronic resource] /] / Fred A. Bonner II ; foreword by Kofi Lomotey ; afterword by Donna Y. Ford
| Academically gifted African American male college students [[electronic resource] /] / Fred A. Bonner II ; foreword by Kofi Lomotey ; afterword by Donna Y. Ford |
| Autore | Bonner Fred A |
| Pubbl/distr/stampa | Santa Barbara, Calif. : , : Praeger/ABC-CLIO, , c2010 |
| Descrizione fisica | 1 online resource (238 p.) |
| Disciplina | 378.1/982996073 |
| Altri autori (Persone) |
FordDonna Y
LomoteyKofi |
| Soggetto topico |
African American male college students
African American men - Education (Higher) African Americans - Scholarships, fellowships, etc |
| ISBN |
979-84-00-60644-1
1-282-53540-4 9786612535406 0-313-38723-0 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Contents; Foreword; Acknowledgments; Introduction; 1: A Look at the History of Giftedness and Gifted Theorists; 2: Giftedness and the P-12 African American Student; 3: Giftedness and the Collegiate African American Student; 4: The Gifted African American Male College Student: A Study; 5: An Interview with Trey Williams; 6: An Interview with Trey Williams-Continued; 7: An Interview with Stephen James; 8: An Interview with Stephen James-Continued; 9: Trey and Stephen: What I Learned from Their Experiences
10: Retrospection and Contemplation: An Interview with Trey Williams 10 Years Later11: Retrospection and Contemplation: An Interview with Stephen James 10 Years Later; Afterword; African American Giftedness: Our Nation's Deferred Dream (Journal of Black Studies); Transitions in the Development of Giftedness (Gifted Child Today); Never Too Young to Lead: Gifted African American Males in Elementary School (Gifted Child Today) Definition, Identification, Identity, and Culture: A Unique Alchemy Impacting the Success of Gifted African American Millennial Males in School (Journal for the Education of the Gifted)Capitalizing on Leadership Capacity: Gifted African American Males in High School (Roeper Review); Leaving Black Males Behind: Debunking the Myths of Meritocratic Education (Journal of Race and Policy); References; Index |
| Record Nr. | UNINA-9910792362903321 |
Bonner Fred A
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| Santa Barbara, Calif. : , : Praeger/ABC-CLIO, , c2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Academically gifted African American male college students / / Fred A. Bonner II ; foreword by Kofi Lomotey ; afterword by Donna Y. Ford
| Academically gifted African American male college students / / Fred A. Bonner II ; foreword by Kofi Lomotey ; afterword by Donna Y. Ford |
| Autore | Bonner Fred A |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Santa Barbara, Calif. : , : Praeger/ABC-CLIO, , c2010 |
| Descrizione fisica | 1 online resource (238 p.) |
| Disciplina | 378.1/982996073 |
| Altri autori (Persone) |
FordDonna Y
LomoteyKofi |
| Soggetto topico |
African American male college students
African American men - Education (Higher) African Americans - Scholarships, fellowships, etc |
| ISBN |
979-84-00-60644-1
1-282-53540-4 9786612535406 0-313-38723-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Contents; Foreword; Acknowledgments; Introduction; 1: A Look at the History of Giftedness and Gifted Theorists; 2: Giftedness and the P-12 African American Student; 3: Giftedness and the Collegiate African American Student; 4: The Gifted African American Male College Student: A Study; 5: An Interview with Trey Williams; 6: An Interview with Trey Williams-Continued; 7: An Interview with Stephen James; 8: An Interview with Stephen James-Continued; 9: Trey and Stephen: What I Learned from Their Experiences
10: Retrospection and Contemplation: An Interview with Trey Williams 10 Years Later11: Retrospection and Contemplation: An Interview with Stephen James 10 Years Later; Afterword; African American Giftedness: Our Nation's Deferred Dream (Journal of Black Studies); Transitions in the Development of Giftedness (Gifted Child Today); Never Too Young to Lead: Gifted African American Males in Elementary School (Gifted Child Today) Definition, Identification, Identity, and Culture: A Unique Alchemy Impacting the Success of Gifted African American Millennial Males in School (Journal for the Education of the Gifted)Capitalizing on Leadership Capacity: Gifted African American Males in High School (Roeper Review); Leaving Black Males Behind: Debunking the Myths of Meritocratic Education (Journal of Race and Policy); References; Index |
| Record Nr. | UNINA-9910825126403321 |
|
Bonner Fred A
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| Santa Barbara, Calif. : , : Praeger/ABC-CLIO, , c2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
America for sale [[electronic resource] ] : how the foreign pack circled and devoured Esmark / / Craig T. Bouchard and James V. Koch
| America for sale [[electronic resource] ] : how the foreign pack circled and devoured Esmark / / Craig T. Bouchard and James V. Koch |
| Autore | Bouchard Craig T |
| Pubbl/distr/stampa | Santa Barbara, Calif., : Praeger/ABC-CLIO, c2009 |
| Descrizione fisica | 1 online resource (223 p.) |
| Disciplina | 338.7/66910973 |
| Altri autori (Persone) | KochJames V. <1942-> |
| Soggetto topico |
Steel industry and trade - United States
Investments, Foreign - United States Consolidation and merger of corporations - United States |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-282-56632-6
0-313-37679-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | America for sale? -- I want euros : you can keep your dollars -- Can it (will it) happen to me? -- All that is made of steel is not unbreakable -- Esmark on the attack -- Hunted by the pack -- Winners and losers -- If we were running this country, we'd--. |
| Record Nr. | UNINA-9910459298003321 |
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Bouchard Craig T
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| Santa Barbara, Calif., : Praeger/ABC-CLIO, c2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
America for sale [[electronic resource] ] : how the foreign pack circled and devoured Esmark / / Craig T. Bouchard and James V. Koch
| America for sale [[electronic resource] ] : how the foreign pack circled and devoured Esmark / / Craig T. Bouchard and James V. Koch |
| Autore | Bouchard Craig T |
| Pubbl/distr/stampa | Santa Barbara, Calif., : Praeger/ABC-CLIO, c2009 |
| Descrizione fisica | 1 online resource (223 p.) |
| Disciplina | 338.7/66910973 |
| Altri autori (Persone) | KochJames V. <1942-> |
| Soggetto topico |
Steel industry and trade - United States
Investments, Foreign - United States Consolidation and merger of corporations - United States |
| ISBN |
1-282-56632-6
0-313-37679-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | America for sale? -- I want euros : you can keep your dollars -- Can it (will it) happen to me? -- All that is made of steel is not unbreakable -- Esmark on the attack -- Hunted by the pack -- Winners and losers -- If we were running this country, we'd--. |
| Record Nr. | UNINA-9910792333603321 |
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Bouchard Craig T
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| Santa Barbara, Calif., : Praeger/ABC-CLIO, c2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
America's service meltdown [[electronic resource] ] : restoring service excellence in the age of the customer / / Raul Pupo
| America's service meltdown [[electronic resource] ] : restoring service excellence in the age of the customer / / Raul Pupo |
| Autore | Pupo Raul |
| Pubbl/distr/stampa | Santa Barbara, Calif., : Praeger/ABC-CLIO, c2010 |
| Descrizione fisica | 1 online resource (193 p.) |
| Disciplina | 658.8/12 |
| Soggetto topico |
Customer services - United States
Customer relations - United States |
| Soggetto genere / forma | Electronic books. |
| ISBN | 0-313-38603-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910456389403321 |
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Pupo Raul
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| Santa Barbara, Calif., : Praeger/ABC-CLIO, c2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
America's service meltdown [[electronic resource] ] : restoring service excellence in the age of the customer / / Raul Pupo
| America's service meltdown [[electronic resource] ] : restoring service excellence in the age of the customer / / Raul Pupo |
| Autore | Pupo Raul |
| Pubbl/distr/stampa | Santa Barbara, Calif., : Praeger/ABC-CLIO, c2010 |
| Descrizione fisica | 1 online resource (193 p.) |
| Disciplina | 658.8/12 |
| Soggetto topico |
Customer services - United States
Customer relations - United States |
| ISBN | 0-313-38603-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910781139903321 |
|
Pupo Raul
|
||
| Santa Barbara, Calif., : Praeger/ABC-CLIO, c2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
America's service meltdown : restoring service excellence in the age of the customer / / Raul Pupo
| America's service meltdown : restoring service excellence in the age of the customer / / Raul Pupo |
| Autore | Pupo Raul |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Santa Barbara, Calif., : Praeger/ABC-CLIO, c2010 |
| Descrizione fisica | 1 online resource (193 p.) |
| Disciplina | 658.8/12 |
| Soggetto topico |
Customer services - United States
Customer relations - United States |
| ISBN | 0-313-38603-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Intro -- America's Service Meltdown: Restoring Service Excellence in the Age of the Customer -- Contents -- Preface -- Introduction -- I. Leadership from the Top -- Leadership in the Service and Information Age -- Buggy-Whip Accounting Is Obsolete -- Industrial-Age Myopia Is Not Dead by a Long Shot -- What to Look for in a Customer-Focused Leader -- Where to Find a Customer-Focused Leader? -- What Customer-Focused Leaders Must Do -- A Customer Focus versus a Blurred Vision -- The Principal Leadership Challenge: Overcoming Inertia -- Streamlining the Organization for a Customer Focus -- Leaders Must Live Their Own Mandate -- The Greatest Service Story Ever Told -- Coming Full Circle -- II. A Customer Focus Trumps All Other Strategies -- The Winds of Change Favor the Customer -- Strategic Planning Cannot Yield Strategy -- Strategic Planning Is All about Control -- Finding the Customer's Voice -- Customer Survey Design and Administration -- Bring in the Planners -- No Customer, No Strategy -- Ignoring the Customer Is Fraught with Peril -- III. The Service Ethic -- What Is Ethical Behavior? -- Ethics in Business -- Regulation Is Not a Proxy for Ethical Behavior -- The Service Ethic in Action -- Service Is a Non-Zero-Sum Game -- Customers Are First -- Quality as an Ethical Standard -- Service: Quality versus Quantity -- Customers as Partners -- A Partnership Can Be Sabotaged by Legalisms -- Communication: A Key Weapon of the Ethical Provider -- Customers from Hell! -- Service Is Not Surrender -- Is This the End of Personal Service? -- IV. Power to the Front Line -- Frontline Skills That Make a Difference -- Vetting the Frontline Worker's Background -- Aligning Frontline Performance to the Service Ethic -- Supporting the Front Line with Education and Training -- Deploying Computer Systems That Inform the Front Line.
Business to Business: Enter Service Management -- The Customer Account Manager -- Account Manager in Name Only -- Service Leverage Comes from the Front Line -- Everyone Works for the Customer -- V. Musings on the Economics of Service -- Service as a Differentiating Strategy -- Customer Satisfaction and Profitability -- Service Quality, Value, and Price -- Quo Vadis Customer Satisfaction? -- Survey, Survey, Survey -- Customer Satisfaction versus Customer Loyalty -- J. D. Power, Where Have You Been? -- Considerations in Customer Acquisition and Retention -- Don't Fire That Customer-Yet! -- Poor Service Places a Heavy Tax on Business -- Purchasing as a Competitive Sport -- Auctions in Reverse -- Outsourcing: Improved Service or Economy? -- What's Service Got to Do with It? -- Epilogue -- Notes -- Index. |
| Record Nr. | UNINA-9910819853003321 |
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Pupo Raul
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| Santa Barbara, Calif., : Praeger/ABC-CLIO, c2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Managing sticky situations at work [[electronic resource] ] : communication secrets for success in the workplace / / Joan C. Curtis
| Managing sticky situations at work [[electronic resource] ] : communication secrets for success in the workplace / / Joan C. Curtis |
| Autore | Curtis Joan C. <1950-> |
| Pubbl/distr/stampa | Santa Barbara, Calif., : Praeger/ABC-CLIO, c2009 |
| Descrizione fisica | 1 online resource (232 p.) |
| Disciplina | 658.4/5 |
| Soggetto topico | Communication in management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-282-53525-0
9786612535253 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | The Say It Just Right (SIJR) model -- Personality overlay -- Sticky situations with your boss -- Sticky situations with co-workers -- Sticky situations with clients -- Sticky situations with subordinates -- Sticky situations in meetings -- Sticky romantic situations in the office -- Sticky interview situations -- Sticky etiquette situations -- Sticky e-situations -- Sticky situations on the home front. |
| Record Nr. | UNINA-9910455705103321 |
|
Curtis Joan C. <1950->
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| Santa Barbara, Calif., : Praeger/ABC-CLIO, c2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Managing sticky situations at work [[electronic resource] ] : communication secrets for success in the workplace / / Joan C. Curtis
| Managing sticky situations at work [[electronic resource] ] : communication secrets for success in the workplace / / Joan C. Curtis |
| Autore | Curtis Joan C. <1950-> |
| Pubbl/distr/stampa | Santa Barbara, Calif., : Praeger/ABC-CLIO, c2009 |
| Descrizione fisica | 1 online resource (232 p.) |
| Disciplina | 658.4/5 |
| Soggetto topico | Communication in management |
| ISBN |
1-282-53525-0
9786612535253 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | The Say It Just Right (SIJR) model -- Personality overlay -- Sticky situations with your boss -- Sticky situations with co-workers -- Sticky situations with clients -- Sticky situations with subordinates -- Sticky situations in meetings -- Sticky romantic situations in the office -- Sticky interview situations -- Sticky etiquette situations -- Sticky e-situations -- Sticky situations on the home front. |
| Record Nr. | UNINA-9910780738203321 |
|
Curtis Joan C. <1950->
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| Santa Barbara, Calif., : Praeger/ABC-CLIO, c2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Women and Christianity [[electronic resource] /] / Cheryl A. Kirk-Duggan and Karen Jo Torjesen, editors
| Women and Christianity [[electronic resource] /] / Cheryl A. Kirk-Duggan and Karen Jo Torjesen, editors |
| Pubbl/distr/stampa | Santa Barbara, Calif., : Praeger/ABC-CLIO, c2010 |
| Descrizione fisica | 1 online resource (379 p.) |
| Disciplina | 270.082 |
| Altri autori (Persone) |
Kirk-DugganCheryl A
TorjesenKaren Jo <1945-> |
| Collana | Women and religion in the world |
| Soggetto topico |
Women in Christianity
Christian women - Social conditions Feminism - Religious aspects - Christianity |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-282-53501-3
9786612535017 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | There goes the bride / Kathlyn A. Breazeale -- Righteous anger and sustaining faith / Tuere Bowles -- How women relate to the evils of nature / Karen Baker-Fletcher -- Beyond priesthood / Judith Johnson -- Gender and society / Pamela K. Brubaker -- Oppression and resistance / Joan M. Martin -- Spirit matters / Jean T. Cory -- Spirituality, love, and women / Soyoung Baik Chey -- What the mind forgets the body remembers / Linda E. Thomas -- Sexual violence / Marianne M. Fortune -- An articualtion of a theology of the body for queer theory / Marie Cartier -- Sexuality, politics, and faith / Shari Julian -- Women and Christianity in the Caribbean / Althea Spencer Miller -- Maternal practices as religious piety / Amy Hoyt. |
| Record Nr. | UNINA-9910455463103321 |
| Santa Barbara, Calif., : Praeger/ABC-CLIO, c2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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