Communication strategies for managing conflict : a guide for academic leaders / / Mary Lou Higgerson |
Autore | Higgerson Mary Lou |
Edizione | [2nd ed.] |
Pubbl/distr/stampa | San Francisco, California : , : Jossey-Bass, a Wiley Brand, , 2016 |
Descrizione fisica | 1 online resource (367 p.) |
Disciplina | 378.1/2 |
Collana | Jossey-Bass Resources for Department Chairs |
Soggetto topico |
Universities and colleges - Faculty
Communication in personnel management College personnel management |
Soggetto genere / forma | Electronic books. |
ISBN | 1-118-76165-0 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto | Communicating with today's students and their parents -- Leading curriculum revision -- Revising organizational structures -- Developing a new program without faculty support -- Managing resistance when hired to lead change -- Managing an unsuccessful promotion application -- Mentoring a seasoned professional hired into an untenured faculty position -- Managing the dismissal of a first-year tenure track faculty member -- Managing inappropriate behaviors of tenured faculty -- Managing the dismissal of a tenured faculty member. |
Record Nr. | UNINA-9910466150403321 |
Higgerson Mary Lou
![]() |
||
San Francisco, California : , : Jossey-Bass, a Wiley Brand, , 2016 | ||
![]() | ||
Lo trovi qui: Univ. Federico II | ||
|
Communication strategies for managing conflict : a guide for academic leaders / / Mary Lou Higgerson |
Autore | Higgerson Mary Lou |
Edizione | [2nd ed.] |
Pubbl/distr/stampa | San Francisco, California : , : Jossey-Bass, a Wiley Brand, , 2016 |
Descrizione fisica | 1 online resource (367 p.) |
Disciplina | 378.1/2 |
Collana | Jossey-Bass Resources for Department Chairs |
Soggetto topico |
Universities and colleges - Faculty
Communication in personnel management College personnel management |
ISBN |
1-118-76166-9
1-118-76165-0 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto | Communicating with today's students and their parents -- Leading curriculum revision -- Revising organizational structures -- Developing a new program without faculty support -- Managing resistance when hired to lead change -- Managing an unsuccessful promotion application -- Mentoring a seasoned professional hired into an untenured faculty position -- Managing the dismissal of a first-year tenure track faculty member -- Managing inappropriate behaviors of tenured faculty -- Managing the dismissal of a tenured faculty member. |
Record Nr. | UNINA-9910798299203321 |
Higgerson Mary Lou
![]() |
||
San Francisco, California : , : Jossey-Bass, a Wiley Brand, , 2016 | ||
![]() | ||
Lo trovi qui: Univ. Federico II | ||
|
Communication strategies for managing conflict : a guide for academic leaders / / Mary Lou Higgerson |
Autore | Higgerson Mary Lou |
Edizione | [2nd ed.] |
Pubbl/distr/stampa | San Francisco, California : , : Jossey-Bass, a Wiley Brand, , 2016 |
Descrizione fisica | 1 online resource (367 p.) |
Disciplina | 378.1/2 |
Collana | Jossey-Bass Resources for Department Chairs |
Soggetto topico |
Universities and colleges - Faculty
Communication in personnel management College personnel management |
ISBN |
1-118-76166-9
1-118-76165-0 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto | Communicating with today's students and their parents -- Leading curriculum revision -- Revising organizational structures -- Developing a new program without faculty support -- Managing resistance when hired to lead change -- Managing an unsuccessful promotion application -- Mentoring a seasoned professional hired into an untenured faculty position -- Managing the dismissal of a first-year tenure track faculty member -- Managing inappropriate behaviors of tenured faculty -- Managing the dismissal of a tenured faculty member. |
Record Nr. | UNINA-9910825055303321 |
Higgerson Mary Lou
![]() |
||
San Francisco, California : , : Jossey-Bass, a Wiley Brand, , 2016 | ||
![]() | ||
Lo trovi qui: Univ. Federico II | ||
|
Health care quality management : tools and applications / / Thomas K. Ross |
Autore | Ross Thomas K |
Edizione | [First edition.] |
Pubbl/distr/stampa | San Francisco : , : Jossey-Bass, a Wiley Brand, , [2014] |
Descrizione fisica | 1 online resource (626 p.) |
Disciplina | 362.1 |
Soggetto topico |
Health services administration - Quality control
Medical care - Quality control |
Soggetto genere / forma | Electronic books. |
ISBN |
1-118-60389-3
1-118-60364-8 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
Health Care Quality Management: Tools and Applications; Copyright; Contents; Figures and Tables; Preface; What the Book Will Not Discuss; The Central Idea of the Text; Overview of the Book; Acknowledgments; The Author; Part 1: The State of Quality Management in Health Care; Chapter 1: Quality in Health Care; Introduction; The Goal of Quality Management; Defining Quality; Defining Health Care Quality; Quality Pioneers in Health Care; Ignaz Semmelweis (1818-1865); Florence Nightingale (1820-1910); Ernest Codman (1869-1940); Requisite Skills for Improving Health Care
Evolution of Production Processes Quality Control in Industry; Walter Shewhart (1891-1967); W. Edwards Deming (1900-1993); Kaoru Ishikawa (1915-1989); Evolution of Quality Management; System Thinking; Summary; References; Chapter 2: Error and Variation; Introduction; The Medical Decision-Making Process; Human Error and James Reason; Small Area Variations and John Wennberg; John Wennberg; Practice Guidelines and Brent James; The Structure-Process-Outcome Paradigm; The Three Faces of Quality; Underuse, Overuse, and Misuse; Controlling Variation and Improving Outcomes; Summary; References Chapter 3: Regulating the Quality and Quantity of Health Care Introduction; Licensure, Accreditation, and Credentialing; Occupational Licensing; Suspended Licenses; Licensing of Facilities; Accreditation; Credentialing; Malpractice; The Economics of Health Care Markets; Demand and Supply of Medical Services; The Decision to Purchase; The Demand Curve; The Decision to Produce; The Supply Curve; Health Insurance and Moral Hazard; Copayments; Caveats; Supplier-Induced Demand and the Target Income Hypothesis; A Brief History of Health Care Financing in the United States Reimbursement Methodologies and Operating Incentives Reimbursement and Overuse, Underuse, and Misuse; Return on Investment on Delivering High-Quality Care; Revenue; Cost of Treatment; Cost of Quality Improvement; Impact on Net Income; Pay for Performance and the CMS Quality Initiative; Summary; References; Part 2: Quality Management Tools; Chapter 4: Process Analysis Tools; Introduction; Tools to Identify Problems; Pareto Charts; Stratification Charts; Histograms; Check Sheets; Tools to Identify Causes; Cause and Effect Diagrams; Cause and Effect Example: Medication Error; Scatter Diagrams FlowchartsTools to Identify Solutions; Multivoting; Q-sort; Tool to Monitor Progress; Run Chart; Summary; References; Chapter 5: Root Cause Analysis; Introduction; Root Cause Analysis; The Goal of RCA and Types of Error; Why Do Errors Occur?; Classifying Error; The Causes of Error; The Root Causes of Medical Events; Types of Root Cause Analyses; Single-Event Analysis; Data Collection Techniques; Data Analysis and Identifying a Cause; Implementing Corrective or Preventive Action; Multiple-Event Analysis; Data Collection; Data Analysis; Implementing Preventative Action Adding Cases to the Adverse Event Data Base |
Record Nr. | UNINA-9910453643703321 |
Ross Thomas K
![]() |
||
San Francisco : , : Jossey-Bass, a Wiley Brand, , [2014] | ||
![]() | ||
Lo trovi qui: Univ. Federico II | ||
|
Health care quality management : tools and applications / / Thomas K. Ross |
Autore | Ross Thomas K |
Edizione | [First edition.] |
Pubbl/distr/stampa | San Francisco : , : Jossey-Bass, a Wiley Brand, , [2014] |
Descrizione fisica | 1 online resource (xxiv, 591 pages) : illustrations |
Disciplina | 362.1 |
Soggetto topico |
Health services administration - Quality control
Medical care - Quality control |
ISBN |
9781118603642
1118603648 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Record Nr. | UNINA-9910795951803321 |
Ross Thomas K
![]() |
||
San Francisco : , : Jossey-Bass, a Wiley Brand, , [2014] | ||
![]() | ||
Lo trovi qui: Univ. Federico II | ||
|
Health care quality management : tools and applications / / Thomas K. Ross |
Autore | Ross Thomas K |
Edizione | [First edition.] |
Pubbl/distr/stampa | San Francisco : , : Jossey-Bass, a Wiley Brand, , [2014] |
Descrizione fisica | 1 online resource (xxiv, 591 pages) : illustrations |
Disciplina | 362.1 |
Soggetto topico |
Health services administration - Quality control
Medical care - Quality control |
ISBN |
9781118603642
1118603648 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
Intro -- Health Care Quality Management: Tools and Applications -- Copyright -- Contents -- Figures and Tables -- Preface -- What the Book Will Not Discuss -- The Central Idea of the Text -- Overview of the Book -- Acknowledgments -- The Author -- Part 1: The State of Quality Management in Health Care -- Chapter 1: Quality in Health Care -- Introduction -- The Goal of Quality Management -- Defining Quality -- Defining Health Care Quality -- Quality Pioneers in Health Care -- Ignaz Semmelweis (1818-1865) -- Florence Nightingale (1820-1910) -- Ernest Codman (1869-1940) -- Requisite Skills for Improving Health Care -- Evolution of Production Processes -- Quality Control in Industry -- Walter Shewhart (1891-1967) -- W. Edwards Deming (1900-1993) -- Kaoru Ishikawa (1915-1989) -- Evolution of Quality Management -- System Thinking -- Summary -- References -- Chapter 2: Error and Variation -- Introduction -- The Medical Decision-Making Process -- Human Error and James Reason -- Small Area Variations and John Wennberg -- John Wennberg -- Practice Guidelines and Brent James -- The Structure-Process-Outcome Paradigm -- The Three Faces of Quality -- Underuse, Overuse, and Misuse -- Controlling Variation and Improving Outcomes -- Summary -- References -- Chapter 3: Regulating the Quality and Quantity of Health Care -- Introduction -- Licensure, Accreditation, and Credentialing -- Occupational Licensing -- Suspended Licenses -- Licensing of Facilities -- Accreditation -- Credentialing -- Malpractice -- The Economics of Health Care Markets -- Demand and Supply of Medical Services -- The Decision to Purchase -- The Demand Curve -- The Decision to Produce -- The Supply Curve -- Health Insurance and Moral Hazard -- Copayments -- Caveats -- Supplier-Induced Demand and the Target Income Hypothesis -- A Brief History of Health Care Financing in the United States.
Reimbursement Methodologies and Operating Incentives -- Reimbursement and Overuse, Underuse, and Misuse -- Return on Investment on Delivering High-Quality Care -- Revenue -- Cost of Treatment -- Cost of Quality Improvement -- Impact on Net Income -- Pay for Performance and the CMS Quality Initiative -- Summary -- References -- Part 2: Quality Management Tools -- Chapter 4: Process Analysis Tools -- Introduction -- Tools to Identify Problems -- Pareto Charts -- Stratification Charts -- Histograms -- Check Sheets -- Tools to Identify Causes -- Cause and Effect Diagrams -- Cause and Effect Example: Medication Error -- Scatter Diagrams -- Flowcharts -- Tools to Identify Solutions -- Multivoting -- Q-sort -- Tool to Monitor Progress -- Run Chart -- Summary -- References -- Chapter 5: Root Cause Analysis -- Introduction -- Root Cause Analysis -- The Goal of RCA and Types of Error -- Why Do Errors Occur? -- Classifying Error -- The Causes of Error -- The Root Causes of Medical Events -- Types of Root Cause Analyses -- Single-Event Analysis -- Data Collection Techniques -- Data Analysis and Identifying a Cause -- Implementing Corrective or Preventive Action -- Multiple-Event Analysis -- Data Collection -- Data Analysis -- Implementing Preventative Action -- Adding Cases to the Adverse Event Data Base -- Prevention and Recovery -- Cases and Applications -- Single-Event Analysis: The Wrong Patient -- Multiple-Event Analysis: Patient Falls in VA Facilities -- Summary -- References -- Chapter 6: Statistical Process Control for Monitoring System Performance -- Introduction -- Why Don't Systems Produce the Expected Output? -- When Is Corrective Action Required? -- Statistics Review -- Types of Variation -- Setting Performance Targets -- Statistical Process Control for Continuous Data: X and R Charts -- Emergency Room Wait Time Example. Medication Management Example -- Diagnosing the Problem -- Comparing Performance across Shifts -- Performance across Days -- Identifying the Major Causes of a Problem -- Tinkering -- Cases and Applications -- SPC and Cardiac Surgery: Application 1 -- SPC and Hip Replacement: Application 2 -- SPC and Door-to-Needle Time: Application 3 -- Summary -- References -- Chapter 7: Statistical Process Control for Monitoring Failure Rates -- Introduction -- Statistical Process Control for Binomial Data: p and np charts -- Accuracy of Surgical Coding Example -- Heart Failure and Smoking Cessation Counseling Example -- Establishing Valid Control Limits -- Constant and Variable Control Limits -- Rebasing Control Limits and Monitoring Changes over Time -- Cases and Applications -- SPC and Cardiac Rehabilitation Guidelines: Application 1 -- SPC and Thyroid Surgery Complications: Application 2 -- SPC and Emergency Room Services: Application 3 -- SPC and Anesthesia Administration: Application 4 -- Improving Performance Using SPC -- Summary -- References -- Chapter 8: Statistical Process Control for Monitoring Nonconformities -- Introduction -- Statistical Process Control for Counts: c and u Charts -- Medical Record Coding Example -- Dietary Concerns Example -- Medicare Hospital Quality Initiative Example -- Cases and Applications -- SPC and MRSA: Application 1 -- SPC and a Public Health Outbreak: Application 2 -- SPC and Volume of Surgical Procedures: Application 3 -- Selecting a Control Chart -- Benefits of SPC -- Inhibitors of the Use of SPC -- Final Thoughts on SPC -- Summary -- References -- Chapter 9: Exploring Quality Issues with Statistical Tools -- Introduction -- Chi-Square Analysis -- Applications of Chi-Square Analysis -- Analysis of Variance -- Applications of ANOVA -- Analysis of Means -- Applications of ANOM -- Regression Analysis -- Multiple Regression. Applications of Regression Analysis -- Quality Improvement and Research -- Summary -- References -- Chapter 10: Failure Mode and Effects Analysis -- Introduction -- General System Theory -- Outcome -- Output -- Throughput -- Input -- Feedback -- The Value Chain -- Failure Mode and Effects Analysis -- The FMEA Process -- Designing Better Systems -- Summary -- References -- Part 3: Medical Practice Management -- Chapter 11: Practice Policies -- Introduction -- Practice Policies -- Variety of Practice Policies -- Practice Policy Components -- Implementation of Practice Policies -- Implementation Approaches to Avoid -- Uses and Barriers of Practice Policies -- Computer Decision Support -- Cases and Applications -- Summary -- References -- Chapter 12: Case, Disease, and Outcomes Management -- Introduction -- Case Management -- Case Management Functions -- Measurement and Accountability -- Case Management Cases -- Disease Management -- Opportunities for Improvement -- Developing a Disease Management Program -- Role of Self-Care -- Disease Management Goals -- General Structure of a Disease Management Program -- Disease Management Cases -- Outcomes Management -- Outcomes Management Cases -- Summary -- References -- Chapter 13: Profiling, Economic Credentialing, and Risk Adjustment -- Introduction -- Physician Profiling and Report Cards -- Developing a Practice Profile -- Profiling Cases -- Concerns over the Use of Practice Profiles -- Academic Detailing -- The Academic Detailing Process -- Academic Detailing Cases -- Economic Credentialing -- Risk Adjustment -- Risk Factors -- Risk Adjustment Systems -- Summary -- References -- Chapter 14: Benchmarking and Implementation -- Introduction -- Benchmarking and Best Practice -- The Benchmarking Process -- Benchmark Data Sources -- Balanced Scorecards -- Dashboards -- Implementation Strategies -- Summary. References -- Chapter 15: The Future of Quality Management in Health Care -- Introduction -- Bringing It All Together -- Quality and Variation -- Quality Management Tools -- Medical Practice Management -- Value and What an Employee (or Manager) Should Do -- The Future of Health Care and Quality Management -- Three Conditions for Reform -- Summary -- References -- Index. |
Record Nr. | UNINA-9910809020603321 |
Ross Thomas K
![]() |
||
San Francisco : , : Jossey-Bass, a Wiley Brand, , [2014] | ||
![]() | ||
Lo trovi qui: Univ. Federico II | ||
|
Multicultural competence in student affairs : advancing inclusion and social justice / / Raechele L. Pope, Amy L. Reynolds, John A. Mueller |
Autore | Pope Raechele L. <1958-> |
Edizione | [Second edition.] |
Pubbl/distr/stampa | San Francisco, CA : , : Jossey-Bass, a Wiley Brand, , [2019] |
Descrizione fisica | 1 online resource (434 pages) |
Disciplina | 371.4 |
Soggetto topico |
Student affairs services - United States
Multicultural education - United States |
Soggetto genere / forma | Electronic books. |
ISBN | 1-119-37645-9 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Record Nr. | UNINA-9910467469103321 |
Pope Raechele L. <1958->
![]() |
||
San Francisco, CA : , : Jossey-Bass, a Wiley Brand, , [2019] | ||
![]() | ||
Lo trovi qui: Univ. Federico II | ||
|
Multicultural competence in student affairs : advancing social justice and inclusion / / Raechele L. Pope, Amy L. Reynolds, John A. Mueller |
Autore | Pope Raechele L. <1958-> |
Edizione | [Second edition.] |
Pubbl/distr/stampa | San Francisco, CA : , : Jossey-Bass, a Wiley Brand, , [2019] |
Descrizione fisica | 1 online resource (434 pages) |
Disciplina | 371.4 |
Soggetto topico |
Student affairs services - United States
Multicultural education - United States |
ISBN |
1-119-37648-3
1-119-37645-9 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Record Nr. | UNINA-9910793328003321 |
Pope Raechele L. <1958->
![]() |
||
San Francisco, CA : , : Jossey-Bass, a Wiley Brand, , [2019] | ||
![]() | ||
Lo trovi qui: Univ. Federico II | ||
|
Multicultural competence in student affairs : advancing social justice and inclusion / / Raechele L. Pope, Amy L. Reynolds, John A. Mueller |
Autore | Pope Raechele L. <1958-> |
Edizione | [Second edition.] |
Pubbl/distr/stampa | San Francisco, CA : , : Jossey-Bass, a Wiley Brand, , [2019] |
Descrizione fisica | 1 online resource (434 pages) |
Disciplina | 371.4 |
Soggetto topico |
Student affairs services - United States
Multicultural education - United States |
ISBN |
1-119-37648-3
1-119-37645-9 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Record Nr. | UNINA-9910816981203321 |
Pope Raechele L. <1958->
![]() |
||
San Francisco, CA : , : Jossey-Bass, a Wiley Brand, , [2019] | ||
![]() | ||
Lo trovi qui: Univ. Federico II | ||
|
The onward workbook : daily activities to cultivate your emotional resilience and thrive / / Elena Aguilar |
Autore | Aguilar Elena |
Pubbl/distr/stampa | San Francisco, [California] : , : Jossey-Bass, a Wiley Brand, , 2018 |
Descrizione fisica | 1 online resource (651 pages) |
Disciplina | 155.24 |
Soggetto topico | Resilience (Personality trait) |
Soggetto genere / forma | Electronic books. |
ISBN |
1-119-36697-6
1-119-44177-3 1-119-36727-1 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Record Nr. | UNINA-9910270939803321 |
Aguilar Elena
![]() |
||
San Francisco, [California] : , : Jossey-Bass, a Wiley Brand, , 2018 | ||
![]() | ||
Lo trovi qui: Univ. Federico II | ||
|