| Autore |
Cook Sarah
|
| Edizione | [[First edition].] |
| Pubbl/distr/stampa |
Ely, Cambridgeshire : , : IT Governance Publishing Ltd, , [2024]
|
| Descrizione fisica |
1 online resource (109 pages) : illustrations
|
| Disciplina |
153.8/52
|
| Soggetto topico |
Persuasion (Psychology)
Leadership
Management
Communication
|
| ISBN |
9781787785380
1787785386
9781787785397
1787785394
|
| Formato |
Materiale a stampa  |
| Livello bibliografico |
Monografia |
| Lingua di pubblicazione |
eng
|
| Nota di contenuto |
Cover -- Title -- Copyright -- Preface -- About the Author -- Acknowledgements -- Contents -- Chapter 1: Why influencing matters -- Introduction to influencing skills -- Preparation for this book -- Chapter 2: Recognising your personal style of influence -- Intention versus impact -- Different personality types -- Communication preferences per personality style -- What is your own personality style? -- The impact of different personality styles on others -- Takeaways from this chapter -- Chapter 3: The push and pull model of influencing -- Congruent communication -- Communication styles -- Communication styles -- Which is your preferred style? -- Flexing your style -- Takeaways from this chapter -- Chapter 4: Developing self-confidence -- Activities to develop self-confidence -- Takeaways from this chapter -- Chapter 5: Identifying sources of power -- What power do you have to influence others at work? -- Identify your own sources of power -- Identifying power sources -- Takeaways from this chapter -- Chapter 6: Influencing strategies -- Trust is a key ingredient -- Getting heard -- Powerful words -- Influencing strategies -- Takeaways from this chapter -- Chapter 7: Dealing with reactions when you present your ideas -- People's reactions to new ideas -- Dealing with Cynics, Victims and Spectators -- Takeaways from this chapter -- Chapter 8: Negotiation skills -- Stages of negotiation -- Critical mistakes in negotiating -- Assess your negotiation style -- Five approaches to negotiation -- Takeaways from this chapter -- Chapter 9: Dealing with difficult situations -- The different approaches people take to conflict -- Practical steps to handling conflict -- Helpful phrases when handling conflict -- Takeaways from this chapter -- Chapter 10: Summary and action planning -- Key learning points -- Actions you can take -- Further reading.
|
| Record Nr. | UNINA-9911011857903321 |
Info
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