50 one-minute tips for retaining employees [[electronic resource] ] : building a win-win environment / / David K. Hayes and Jack D. Ninemeier |
Autore | Hayes David K |
Pubbl/distr/stampa | Menlo Park, CA, : Crisp Learning, c2001 |
Descrizione fisica | 1 online resource (118 p.) |
Disciplina | 658.3/14 |
Altri autori (Persone) | NinemeierJack D |
Collana | A Fifty-minute series book |
Soggetto topico | Employee retention |
Soggetto genere / forma | Electronic books. |
ISBN | 1-4175-2423-5 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Record Nr. | UNINA-9910450030003321 |
Hayes David K
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Menlo Park, CA, : Crisp Learning, c2001 | ||
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Lo trovi qui: Univ. Federico II | ||
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50 one-minute tips for retaining employees [[electronic resource] ] : building a win-win environment / / David K. Hayes and Jack D. Ninemeier |
Autore | Hayes David K |
Pubbl/distr/stampa | Menlo Park, CA, : Crisp Learning, c2001 |
Descrizione fisica | 1 online resource (118 p.) |
Disciplina | 658.3/14 |
Altri autori (Persone) | NinemeierJack D |
Collana | A Fifty-minute series book |
Soggetto topico | Employee retention |
ISBN | 1-4175-2423-5 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Record Nr. | UNINA-9910777344103321 |
Hayes David K
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Menlo Park, CA, : Crisp Learning, c2001 | ||
![]() | ||
Lo trovi qui: Univ. Federico II | ||
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50 one-minute tips for retaining employees [[electronic resource] ] : building a win-win environment / / David K. Hayes and Jack D. Ninemeier |
Autore | Hayes David K |
Pubbl/distr/stampa | Menlo Park, CA, : Crisp Learning, c2001 |
Descrizione fisica | 1 online resource (118 p.) |
Disciplina | 658.3/14 |
Altri autori (Persone) | NinemeierJack D |
Collana | A Fifty-minute series book |
Soggetto topico | Employee retention |
ISBN | 1-4175-2423-5 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Record Nr. | UNINA-9910829047103321 |
Hayes David K
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Menlo Park, CA, : Crisp Learning, c2001 | ||
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Lo trovi qui: Univ. Federico II | ||
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Accountability [[electronic resource] ] : managing for maximum results / / Sam R. Lloyd |
Autore | Lloyd Sam R |
Pubbl/distr/stampa | Menlo Park, Calif., : Crisp Learning, c2002 |
Descrizione fisica | 1 online resource (118 p.) |
Disciplina | 658.3 |
Collana | A fifty-minute series book |
Soggetto topico |
Personnel management
Responsibility Supervision of employees |
Soggetto genere / forma | Electronic books. |
ISBN | 1-4175-3312-9 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
""Title""; ""Copyright""; ""About the Author""; ""How to Use This Book""; ""Preface""; ""Contents""; ""PART 1 The Case for Accountability""; ""Getting Work Done Through Others""; ""Case Study: Sharing the Workload""; ""Gathering Feedback""; ""HOW AM I DOING?""; ""PART 2 The Manager/Employee Relationship""; ""Establishing Positive Expectations""; ""Self-Fulfilling Prophecy""; ""Case Study: A Negative Self-Fulfilling Prophecy""; ""Putting Self-Fulfilling Prophecy to Work""; ""Case Study: A Positive Self-Fulfilling Prophecy""; ""Creating Rapport""; ""Using the Pacing Technique""
""Improving Listening Skills""""Common Responses and Their Risks""; ""Diffusing Emotion Through Active Listening""; ""Listening with Empathy""; ""Lessening Employee Dependency""; ""The Cycle of Dependency""; ""The Downward Spiral""; ""Promoting Accountability""; ""Developing Relationship Contracts""; ""A Valid Contract""; ""Mutual Agreement""; ""Mutual Benefit""; ""Mutual Ability""; ""Legality""; ""DRAFT YOUR OWN CONTRACT""; ""PART 3 Leadership & Management Skills""; ""Defining Leadership""; ""Setting Goals to Communicate Your Vision""; ""Involving Employees to Create Buy-In"" ""Determining the Action Steps""""Empowering Employees Through Delegating""; ""Why Is Delegation So Difficult?""; ""Case Study: Delegating or Dumping?""; ""Preparing To Delegate""; ""The Delegation Discussion""; ""Case Study: Delegating to Empower""; ""Recovering and Learning from Mistakes""; ""The Cost of Mishandling Mistakes""; ""Case Study: One Mistake Leads to Another""; ""Coaching Employees Through Their Mistakes""; ""Case Study: A Positive Learning Experience""; ""PART 4 Communication Tools That Build Accountability""; ""Matching Personality Type""; ""The Four Personality Types"" ""Delegating to Personality Type""""Communicating Win-Win Messages""; ""Nonassertive""; ""Aggressive""; ""Assertive""; ""Body Language Speaks Volumes""; ""Case Study: Accountability through Communication""; ""Giving Strokes to Get Results""; ""The Need for Attention""; ""What You Stroke Is What You Get!""; ""Stroking in the Workplace""; ""A Recognition Certificate""; ""Confronting Unacceptable Behavior""; ""The Positive Side of Confrontation""; ""Caring Confrontation Formula""; ""1 Identify the behavior.""; ""2 Identify the tangible effects.""; ""3 Identify your own feelings."" ""4 Identify the change you desire.""""Case Study: Antagonizing Co-Workers""; ""Confrontation Made Easy""; ""Engage in Active Listening""; ""Performing a Relationship Audit""; ""THE RELATIONSHIP AUDIT WORKSHEET""; ""Discussing the Relationship Audit""; ""A Sample Relationship Audit Discussion""; ""Comments about the Sample Discussion""; ""The Discussion Continues""; ""Additional Comments""; ""PART 5 Follow-Up Ideas for Skill Development""; ""Maintain Your Momentum""; ""Establish an Action Plan""; ""Reward Yourself""; ""Continue to Work at It""; ""APPENDIX"" ""Author�s Notes on the Case Studies"" |
Record Nr. | UNINA-9910450049903321 |
Lloyd Sam R
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Menlo Park, Calif., : Crisp Learning, c2002 | ||
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Lo trovi qui: Univ. Federico II | ||
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Accountability [[electronic resource] ] : managing for maximum results / / Sam R. Lloyd |
Autore | Lloyd Sam R |
Pubbl/distr/stampa | Menlo Park, Calif., : Crisp Learning, c2002 |
Descrizione fisica | 1 online resource (118 p.) |
Disciplina | 658.3 |
Collana | A fifty-minute series book |
Soggetto topico |
Personnel management
Responsibility Supervision of employees |
ISBN | 1-4175-3312-9 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto | Title -- Copyright -- About the Author -- How to Use This Book -- Preface -- Contents -- PART 1 The Case for Accountability -- Getting Work Done Through Others -- Case Study: Sharing the Workload -- Gathering Feedback -- HOW AM I DOING? -- PART 2 The Manager/Employee Relationship -- Establishing Positive Expectations -- Self-Fulfilling Prophecy -- Case Study: A Negative Self-Fulfilling Prophecy -- Putting Self-Fulfilling Prophecy to Work -- Case Study: A Positive Self-Fulfilling Prophecy -- Creating Rapport -- Using the Pacing Technique -- Improving Listening Skills -- Common Responses and Their Risks -- Diffusing Emotion Through Active Listening -- Listening with Empathy -- Lessening Employee Dependency -- The Cycle of Dependency -- The Downward Spiral -- Promoting Accountability -- Developing Relationship Contracts -- A Valid Contract -- Mutual Agreement -- Mutual Benefit -- Mutual Ability -- Legality -- DRAFT YOUR OWN CONTRACT -- PART 3 Leadership & Management Skills -- Defining Leadership -- Setting Goals to Communicate Your Vision -- Involving Employees to Create Buy-In -- Determining the Action Steps -- Empowering Employees Through Delegating -- Why Is Delegation So Difficult? -- Case Study: Delegating or Dumping? -- Preparing To Delegate -- The Delegation Discussion -- Case Study: Delegating to Empower -- Recovering and Learning from Mistakes -- The Cost of Mishandling Mistakes -- Case Study: One Mistake Leads to Another -- Coaching Employees Through Their Mistakes -- Case Study: A Positive Learning Experience -- PART 4 Communication Tools That Build Accountability -- Matching Personality Type -- The Four Personality Types -- Delegating to Personality Type -- Communicating Win-Win Messages -- Nonassertive -- Aggressive -- Assertive -- Body Language Speaks Volumes -- Case Study: Accountability through Communication -- Giving Strokes to Get Results -- The Need for Attention -- What You Stroke Is What You Get! -- Stroking in the Workplace -- A Recognition Certificate -- Confronting Unacceptable Behavior -- The Positive Side of Confrontation -- Caring Confrontation Formula -- 1 Identify the behavior. -- 2 Identify the tangible effects. -- 3 Identify your own feelings. -- 4 Identify the change you desire. -- Case Study: Antagonizing Co-Workers -- Confrontation Made Easy -- Engage in Active Listening -- Performing a Relationship Audit -- THE RELATIONSHIP AUDIT WORKSHEET -- Discussing the Relationship Audit -- A Sample Relationship Audit Discussion -- Comments about the Sample Discussion -- The Discussion Continues -- Additional Comments -- PART 5 Follow-Up Ideas for Skill Development -- Maintain Your Momentum -- Establish an Action Plan -- Reward Yourself -- Continue to Work at It -- APPENDIX -- Author's Notes on the Case Studies. |
Record Nr. | UNINA-9910777347703321 |
Lloyd Sam R
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Menlo Park, Calif., : Crisp Learning, c2002 | ||
![]() | ||
Lo trovi qui: Univ. Federico II | ||
|
Accountability [[electronic resource] ] : managing for maximum results / / Sam R. Lloyd |
Autore | Lloyd Sam R |
Pubbl/distr/stampa | Menlo Park, Calif., : Crisp Learning, c2002 |
Descrizione fisica | 1 online resource (118 p.) |
Disciplina | 658.3 |
Collana | A fifty-minute series book |
Soggetto topico |
Personnel management
Responsibility Supervision of employees |
ISBN | 1-4175-3312-9 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto | Title -- Copyright -- About the Author -- How to Use This Book -- Preface -- Contents -- PART 1 The Case for Accountability -- Getting Work Done Through Others -- Case Study: Sharing the Workload -- Gathering Feedback -- HOW AM I DOING? -- PART 2 The Manager/Employee Relationship -- Establishing Positive Expectations -- Self-Fulfilling Prophecy -- Case Study: A Negative Self-Fulfilling Prophecy -- Putting Self-Fulfilling Prophecy to Work -- Case Study: A Positive Self-Fulfilling Prophecy -- Creating Rapport -- Using the Pacing Technique -- Improving Listening Skills -- Common Responses and Their Risks -- Diffusing Emotion Through Active Listening -- Listening with Empathy -- Lessening Employee Dependency -- The Cycle of Dependency -- The Downward Spiral -- Promoting Accountability -- Developing Relationship Contracts -- A Valid Contract -- Mutual Agreement -- Mutual Benefit -- Mutual Ability -- Legality -- DRAFT YOUR OWN CONTRACT -- PART 3 Leadership & Management Skills -- Defining Leadership -- Setting Goals to Communicate Your Vision -- Involving Employees to Create Buy-In -- Determining the Action Steps -- Empowering Employees Through Delegating -- Why Is Delegation So Difficult? -- Case Study: Delegating or Dumping? -- Preparing To Delegate -- The Delegation Discussion -- Case Study: Delegating to Empower -- Recovering and Learning from Mistakes -- The Cost of Mishandling Mistakes -- Case Study: One Mistake Leads to Another -- Coaching Employees Through Their Mistakes -- Case Study: A Positive Learning Experience -- PART 4 Communication Tools That Build Accountability -- Matching Personality Type -- The Four Personality Types -- Delegating to Personality Type -- Communicating Win-Win Messages -- Nonassertive -- Aggressive -- Assertive -- Body Language Speaks Volumes -- Case Study: Accountability through Communication -- Giving Strokes to Get Results -- The Need for Attention -- What You Stroke Is What You Get! -- Stroking in the Workplace -- A Recognition Certificate -- Confronting Unacceptable Behavior -- The Positive Side of Confrontation -- Caring Confrontation Formula -- 1 Identify the behavior. -- 2 Identify the tangible effects. -- 3 Identify your own feelings. -- 4 Identify the change you desire. -- Case Study: Antagonizing Co-Workers -- Confrontation Made Easy -- Engage in Active Listening -- Performing a Relationship Audit -- THE RELATIONSHIP AUDIT WORKSHEET -- Discussing the Relationship Audit -- A Sample Relationship Audit Discussion -- Comments about the Sample Discussion -- The Discussion Continues -- Additional Comments -- PART 5 Follow-Up Ideas for Skill Development -- Maintain Your Momentum -- Establish an Action Plan -- Reward Yourself -- Continue to Work at It -- APPENDIX -- Author's Notes on the Case Studies. |
Record Nr. | UNINA-9910828399103321 |
Lloyd Sam R
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Menlo Park, Calif., : Crisp Learning, c2002 | ||
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Lo trovi qui: Univ. Federico II | ||
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Achieving results [[electronic resource] ] : four stages to off-the-chart excellence / / Lorna Riley |
Autore | Riley Lorna |
Pubbl/distr/stampa | Menlo Park, CA, : Crisp Learning, c2001 |
Descrizione fisica | 1 online resource (118 p.) |
Disciplina | 650.1 |
Collana | A Fifty-minute series book |
Soggetto topico | Career development |
Soggetto genere / forma | Electronic books. |
ISBN | 1-4175-2472-3 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
""Title""; ""Copyright""; ""About the Author""; ""Preface""; ""Contents""; ""INTRODUCTION Achieving Desired Results""; ""Knowing What You Want""; ""Applying the Four-Stage Process""; ""Tenets of Achieving Results""; ""Factors Influencing Results""; ""Five Criteria for Achieving Worthwhile Results""; ""Summary Chart""; ""Off-the-Chart Results Assessment""; ""SCORECARD""; ""Plotting Your Scores""; ""Assessing Your “SWOT�""; ""STAGE 1 Home-Deciding What You Want""; ""What Is Home?""; ""Ignoring the Summons for Change""; ""Willingly Leaving Home""; ""Unwillingly Leaving Home""
""Unaware of Leaving Home""""Indifferently Leaving Home""; ""Achieving Results Means Change""; ""Home Stage Tasks""; ""Asking Questions""; ""Creating a Vision and Result Mission""; ""Creating a Vision Statement: The Power of “Seeing� Results""; ""Creating a “Result� Mission Statement""; ""Establishing Goals""; ""Setting Standards and Expectations""; ""The Benefits of Setting Standards""; ""STAGE 2 Help-Getting Help and Creating an Action Plan""; ""What Is Help?""; ""Help Stage Tasks""; ""Intifying Resources""; ""Human Resources""; ""Informational Resources"" ""Miscellaneous Resources""""Getting Empowered""; ""The Benefits of Empowerment""; ""Developing Skills""; ""Creating an Action Plan""; ""Troubleshooting Your Action Plan""; ""Carol�s Analysis""; ""Action Planning Checklist""; ""STAGE 3 Challenge�Testing the Plan""; ""What Is Challenge?""; ""Sam�s Challenges""; ""Obstacles""; ""Challenge Stage Tasks""; ""Checking Your Attitude""; ""Attitudes That Empower""; ""Attitudes That Inhibit""; ""Increasing Your Influence""; ""Testing and Monitoring the Plan""; ""Creatively Tinkering""; ""Do You Tinker?""; ""Tinkering vs. Tampering"" ""STAGE 4 Prize-Reaping the Results""""What Are Prizes?""; ""Prize Stage Tasks""; ""Evaluating Your Results""; ""Gaining Learning Experiences""; ""Failure Through Effort""; ""Failure Through Laziness""; ""Reaping Rewards and Recognition""; ""No-Cost Reward and Recognition Ideas""; ""Low-Cost Reward and Recognition Ideas""; ""Ideas for Formal Rewards and Prizes""; ""Gaining Inner Wealth""; ""Inner Wealth Deposits""; ""Going Home and Beginning Again""; ""The Spiral of Renewal""; ""SUMMARY Putting the Process to Work""; ""How Personality Styles Affect Results""; ""Understanding the Styles"" ""Achieving Desired Results: Examples""""Personal Example: Losing Weight""; ""Organizational Example: Empowering Employees""; ""Good vs. Great Organizational Results""; ""Good vs. Great""; ""Worksheet""; ""Additional Reading"" |
Record Nr. | UNINA-9910455187003321 |
Riley Lorna
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Menlo Park, CA, : Crisp Learning, c2001 | ||
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Lo trovi qui: Univ. Federico II | ||
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Achieving results [[electronic resource] ] : four stages to off-the-chart excellence / / Lorna Riley |
Autore | Riley Lorna |
Pubbl/distr/stampa | Menlo Park, CA, : Crisp Learning, c2001 |
Descrizione fisica | 1 online resource (118 p.) |
Disciplina | 650.1 |
Collana | A Fifty-minute series book |
Soggetto topico | Career development |
ISBN | 1-4175-2472-3 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto | About the Author -- Preface -- Contents -- INTRODUCTION: Achieving Desired Results -- Knowing What You Want -- Applying the Four-Stage Process -- Tenets of Achieving Results -- Factors Influencing Results -- Five Criteria for Achieving Worthwhile Results -- Summary Chart -- Off-the-Chart Results Assessment -- SCORECARD -- Plotting Your Scores -- Assessing Your "SWOT" -- STAGE 1 Home-Deciding What You Want -- What Is Home? -- Ignoring the Summons for Change -- Willingly Leaving Home -- Unwillingly Leaving Home -- Unaware of Leaving HomeIndifferently Leaving Home -- Achieving Results Means Change -- Home Stage Tasks -- Asking Questions -- Creating a Vision and Result Mission -- Creating a Vision Statement: The Power of "Seeing" Results -- Creating a "Result" Mission Statement -- Establishing Goals -- Setting Standards and Expectations -- The Benefits of Setting Standards -- STAGE 2 Help-Getting Help and Creating an Action Plan -- What Is Help? -- Help Stage Tasks -- Intifying Resources -- Human Resources -- Informational Resources -- Miscellaneous Resources -- Getting Empowered -- The Benefits of Empowerment -- Developing Skills -- Creating an Action Plan -- Troubleshooting Your Action Plan -- Carol's Analysis -- Action Planning Checklist -- STAGE 3 Challenge - Testing the Plan -- What Is Challenge? -- Sam's Challenges -- Obstacles -- Challenge Stage Tasks -- Checking Your Attitude -- Attitudes That Empower -- Attitudes That Inhibit -- Increasing Your Influence -- Testing and Monitoring the Plan -- Creatively Tinkering -- Do You Tinker? -- Tinkering vs. Tampering -- STAGE 4 Prize-Reaping the Results -- What Are Prizes? -- Prize Stage Tasks -- Evaluating Your Results -- Gaining Learning Experiences -- Failure Through Effort -- Failure Through Laziness -- Reaping Rewards and Recognition -- No-Cost Reward and Recognition Ideas -- Low-Cost Reward and Recognition Ideas -- Ideas for Formal Rewards and Prizes -- Gaining Inner Wealth -- Inner Wealth Deposits -- Going Home and Beginning Again -- The Spiral of Renewal -- SUMMARY Putting the Process to Work -- How Personality Styles Affect Results -- Understanding the Styles -- Achieving Desired Results: Examples -- Personal Example: Losing Weight -- Organizational Example: Empowering Employees -- Good vs. Great Organizational Results -- Good vs. Great -- Worksheet -- Additional Reading. |
Record Nr. | UNINA-9910778839103321 |
Riley Lorna
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Menlo Park, CA, : Crisp Learning, c2001 | ||
![]() | ||
Lo trovi qui: Univ. Federico II | ||
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Achieving results [[electronic resource] ] : four stages to off-the-chart excellence / / Lorna Riley |
Autore | Riley Lorna |
Pubbl/distr/stampa | Menlo Park, CA, : Crisp Learning, c2001 |
Descrizione fisica | 1 online resource (118 p.) |
Disciplina | 650.1 |
Collana | A Fifty-minute series book |
Soggetto topico | Career development |
ISBN | 1-4175-2472-3 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto | About the Author -- Preface -- Contents -- INTRODUCTION: Achieving Desired Results -- Knowing What You Want -- Applying the Four-Stage Process -- Tenets of Achieving Results -- Factors Influencing Results -- Five Criteria for Achieving Worthwhile Results -- Summary Chart -- Off-the-Chart Results Assessment -- SCORECARD -- Plotting Your Scores -- Assessing Your "SWOT" -- STAGE 1 Home-Deciding What You Want -- What Is Home? -- Ignoring the Summons for Change -- Willingly Leaving Home -- Unwillingly Leaving Home -- Unaware of Leaving HomeIndifferently Leaving Home -- Achieving Results Means Change -- Home Stage Tasks -- Asking Questions -- Creating a Vision and Result Mission -- Creating a Vision Statement: The Power of "Seeing" Results -- Creating a "Result" Mission Statement -- Establishing Goals -- Setting Standards and Expectations -- The Benefits of Setting Standards -- STAGE 2 Help-Getting Help and Creating an Action Plan -- What Is Help? -- Help Stage Tasks -- Intifying Resources -- Human Resources -- Informational Resources -- Miscellaneous Resources -- Getting Empowered -- The Benefits of Empowerment -- Developing Skills -- Creating an Action Plan -- Troubleshooting Your Action Plan -- Carol's Analysis -- Action Planning Checklist -- STAGE 3 Challenge - Testing the Plan -- What Is Challenge? -- Sam's Challenges -- Obstacles -- Challenge Stage Tasks -- Checking Your Attitude -- Attitudes That Empower -- Attitudes That Inhibit -- Increasing Your Influence -- Testing and Monitoring the Plan -- Creatively Tinkering -- Do You Tinker? -- Tinkering vs. Tampering -- STAGE 4 Prize-Reaping the Results -- What Are Prizes? -- Prize Stage Tasks -- Evaluating Your Results -- Gaining Learning Experiences -- Failure Through Effort -- Failure Through Laziness -- Reaping Rewards and Recognition -- No-Cost Reward and Recognition Ideas -- Low-Cost Reward and Recognition Ideas -- Ideas for Formal Rewards and Prizes -- Gaining Inner Wealth -- Inner Wealth Deposits -- Going Home and Beginning Again -- The Spiral of Renewal -- SUMMARY Putting the Process to Work -- How Personality Styles Affect Results -- Understanding the Styles -- Achieving Desired Results: Examples -- Personal Example: Losing Weight -- Organizational Example: Empowering Employees -- Good vs. Great Organizational Results -- Good vs. Great -- Worksheet -- Additional Reading. |
Record Nr. | UNINA-9910821977603321 |
Riley Lorna
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Menlo Park, CA, : Crisp Learning, c2001 | ||
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Lo trovi qui: Univ. Federico II | ||
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Be your own coach [[electronic resource] ] : your pathway to possibility / / Barbara Braham and Chris Wahl |
Autore | Braham Barbara |
Pubbl/distr/stampa | Menlo Park, CA, : Crisp Learning, c2000 |
Descrizione fisica | 1 online resource (118 p.) |
Altri autori (Persone) | WahlChris |
Collana | A crisp fifty-minute book |
Soggetto topico |
Self-actualization (Psychology)
Motivation (Psychology) |
Soggetto genere / forma | Electronic books. |
ISBN | 1-4175-2464-2 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Record Nr. | UNINA-9910450016903321 |
Braham Barbara
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Menlo Park, CA, : Crisp Learning, c2000 | ||
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Lo trovi qui: Univ. Federico II | ||
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