Autore	Hayes David K
Pubbl/distr/stampa	Menlo Park, CA, : Crisp Learning, c2001
Descrizione fisica	1 online resource (118 p.)
Disciplina	658.3/14
Altri autori (Persone)	NinemeierJack D
Collana	A Fifty-minute series book
Soggetto topico	Employee retention
Soggetto genere / forma	Electronic books.
ISBN	1-4175-2423-5
Formato	Materiale a stampa
Livello bibliografico	Monografia
Lingua di pubblicazione	eng
Record Nr.	UNINA-9910450030003321

Autore	Lloyd Sam R
Pubbl/distr/stampa	Menlo Park, Calif., : Crisp Learning, c2002
Descrizione fisica	1 online resource (118 p.)
Disciplina	658.3
Collana	A fifty-minute series book
Soggetto topico	Personnel management Responsibility Supervision of employees
Soggetto genere / forma	Electronic books.
ISBN	1-4175-3312-9
Formato	Materiale a stampa
Livello bibliografico	Monografia
Lingua di pubblicazione	eng
Nota di contenuto	""Title""; ""Copyright""; ""About the Author""; ""How to Use This Book""; ""Preface""; ""Contents""; ""PART 1 The Case for Accountability""; ""Getting Work Done Through Others""; ""Case Study: Sharing the Workload""; ""Gathering Feedback""; ""HOW AM I DOING?""; ""PART 2 The Manager/Employee Relationship""; ""Establishing Positive Expectations""; ""Self-Fulfilling Prophecy""; ""Case Study: A Negative Self-Fulfilling Prophecy""; ""Putting Self-Fulfilling Prophecy to Work""; ""Case Study: A Positive Self-Fulfilling Prophecy""; ""Creating Rapport""; ""Using the Pacing Technique"" ""Improving Listening Skills""""Common Responses and Their Risks""; ""Diffusing Emotion Through Active Listening""; ""Listening with Empathy""; ""Lessening Employee Dependency""; ""The Cycle of Dependency""; ""The Downward Spiral""; ""Promoting Accountability""; ""Developing Relationship Contracts""; ""A Valid Contract""; ""Mutual Agreement""; ""Mutual Benefit""; ""Mutual Ability""; ""Legality""; ""DRAFT YOUR OWN CONTRACT""; ""PART 3 Leadership & Management Skills""; ""Defining Leadership""; ""Setting Goals to Communicate Your Vision""; ""Involving Employees to Create Buy-In"" ""Determining the Action Steps""""Empowering Employees Through Delegating""; ""Why Is Delegation So Difficult?""; ""Case Study: Delegating or Dumping?""; ""Preparing To Delegate""; ""The Delegation Discussion""; ""Case Study: Delegating to Empower""; ""Recovering and Learning from Mistakes""; ""The Cost of Mishandling Mistakes""; ""Case Study: One Mistake Leads to Another""; ""Coaching Employees Through Their Mistakes""; ""Case Study: A Positive Learning Experience""; ""PART 4 Communication Tools That Build Accountability""; ""Matching Personality Type""; ""The Four Personality Types"" ""Delegating to Personality Type""""Communicating Win-Win Messages""; ""Nonassertive""; ""Aggressive""; ""Assertive""; ""Body Language Speaks Volumes""; ""Case Study: Accountability through Communication""; ""Giving Strokes to Get Results""; ""The Need for Attention""; ""What You Stroke Is What You Get!""; ""Stroking in the Workplace""; ""A Recognition Certificate""; ""Confronting Unacceptable Behavior""; ""The Positive Side of Confrontation""; ""Caring Confrontation Formula""; ""1 Identify the behavior.""; ""2 Identify the tangible effects.""; ""3 Identify your own feelings."" ""4 Identify the change you desire.""""Case Study: Antagonizing Co-Workers""; ""Confrontation Made Easy""; ""Engage in Active Listening""; ""Performing a Relationship Audit""; ""THE RELATIONSHIP AUDIT WORKSHEET""; ""Discussing the Relationship Audit""; ""A Sample Relationship Audit Discussion""; ""Comments about the Sample Discussion""; ""The Discussion Continues""; ""Additional Comments""; ""PART 5 Follow-Up Ideas for Skill Development""; ""Maintain Your Momentum""; ""Establish an Action Plan""; ""Reward Yourself""; ""Continue to Work at It""; ""APPENDIX"" ""Authorâ€?s Notes on the Case Studies""
Record Nr.	UNINA-9910450049903321

Autore	Riley Lorna
Pubbl/distr/stampa	Menlo Park, CA, : Crisp Learning, c2001
Descrizione fisica	1 online resource (118 p.)
Disciplina	650.1
Collana	A Fifty-minute series book
Soggetto topico	Career development
Soggetto genere / forma	Electronic books.
ISBN	1-4175-2472-3
Formato	Materiale a stampa
Livello bibliografico	Monografia
Lingua di pubblicazione	eng
Nota di contenuto	""Title""; ""Copyright""; ""About the Author""; ""Preface""; ""Contents""; ""INTRODUCTION Achieving Desired Results""; ""Knowing What You Want""; ""Applying the Four-Stage Process""; ""Tenets of Achieving Results""; ""Factors Influencing Results""; ""Five Criteria for Achieving Worthwhile Results""; ""Summary Chart""; ""Off-the-Chart Results Assessment""; ""SCORECARD""; ""Plotting Your Scores""; ""Assessing Your â€œSWOTâ€?""; ""STAGE 1 Home-Deciding What You Want""; ""What Is Home?""; ""Ignoring the Summons for Change""; ""Willingly Leaving Home""; ""Unwillingly Leaving Home"" ""Unaware of Leaving Home""""Indifferently Leaving Home""; ""Achieving Results Means Change""; ""Home Stage Tasks""; ""Asking Questions""; ""Creating a Vision and Result Mission""; ""Creating a Vision Statement: The Power of â€œSeeingâ€? Results""; ""Creating a â€œResultâ€? Mission Statement""; ""Establishing Goals""; ""Setting Standards and Expectations""; ""The Benefits of Setting Standards""; ""STAGE 2 Help-Getting Help and Creating an Action Plan""; ""What Is Help?""; ""Help Stage Tasks""; ""Intifying Resources""; ""Human Resources""; ""Informational Resources"" ""Miscellaneous Resources""""Getting Empowered""; ""The Benefits of Empowerment""; ""Developing Skills""; ""Creating an Action Plan""; ""Troubleshooting Your Action Plan""; ""Carolâ€?s Analysis""; ""Action Planning Checklist""; ""STAGE 3 Challengeâ€?Testing the Plan""; ""What Is Challenge?""; ""Samâ€?s Challenges""; ""Obstacles""; ""Challenge Stage Tasks""; ""Checking Your Attitude""; ""Attitudes That Empower""; ""Attitudes That Inhibit""; ""Increasing Your Influence""; ""Testing and Monitoring the Plan""; ""Creatively Tinkering""; ""Do You Tinker?""; ""Tinkering vs. Tampering"" ""STAGE 4 Prize-Reaping the Results""""What Are Prizes?""; ""Prize Stage Tasks""; ""Evaluating Your Results""; ""Gaining Learning Experiences""; ""Failure Through Effort""; ""Failure Through Laziness""; ""Reaping Rewards and Recognition""; ""No-Cost Reward and Recognition Ideas""; ""Low-Cost Reward and Recognition Ideas""; ""Ideas for Formal Rewards and Prizes""; ""Gaining Inner Wealth""; ""Inner Wealth Deposits""; ""Going Home and Beginning Again""; ""The Spiral of Renewal""; ""SUMMARY Putting the Process to Work""; ""How Personality Styles Affect Results""; ""Understanding the Styles"" ""Achieving Desired Results: Examples""""Personal Example: Losing Weight""; ""Organizational Example: Empowering Employees""; ""Good vs. Great Organizational Results""; ""Good vs. Great""; ""Worksheet""; ""Additional Reading""
Record Nr.	UNINA-9910455187003321

Autore	Braham Barbara
Pubbl/distr/stampa	Menlo Park, CA, : Crisp Learning, c2000
Descrizione fisica	1 online resource (118 p.)
Altri autori (Persone)	WahlChris
Collana	A crisp fifty-minute book
Soggetto topico	Self-actualization (Psychology) Motivation (Psychology)
Soggetto genere / forma	Electronic books.
ISBN	1-4175-2464-2
Formato	Materiale a stampa
Livello bibliografico	Monografia
Lingua di pubblicazione	eng
Record Nr.	UNINA-9910450016903321

Autore	Romero Diana Bonet <1942->
Edizione	[3rd ed.]
Pubbl/distr/stampa	Menlo Park, Calif., : Crisp Learning, c2001
Descrizione fisica	1 online resource (110 p.)
Disciplina	153.6/8
Collana	A Fifty-Minute series book
Soggetto topico	Listening
Soggetto genere / forma	Electronic books.
ISBN	1-4175-2421-9
Formato	Materiale a stampa
Livello bibliografico	Monografia
Lingua di pubblicazione	eng
Nota di contenuto	""Title""; ""Copyright""; ""About the Author""; ""Preface""; ""Contents""; ""PART 1 Why Should You Listen?""; ""Whatâ€?s in It for You?""; ""Listening-related work activities""; ""Whatâ€?s in It for Your Organization?""; ""Asleep at the Switch: The Cost of Lazy Listening""; ""The Joy of Small Change""; ""PART 2 Four Key Elements of Good Listening""; ""How to Be a Good Listener""; ""Four Key Elements""; ""Key Element 1: Hear the Message""; ""Listening Is Voluntary""; ""Three Keys to Hearing the Message""; ""Key Element 2: Interpret the Message""; ""Words""; ""Filters""; ""Tone of Voice"" ""Non-verbal Cues""""Key Element 3: Evaluate the Message""; ""Key Element 4: Respond to the Message""; ""Review Lab For Key Elements 1â€?4""; ""PART 3 Your Listening Style""; ""You Are Unique""; ""The Promoting Style""; ""The Good Stuff:""; ""The Downside:""; ""TIPS FOR BETTER LISTENING:""; ""What Gets a Promoterâ€?s Attention?""; ""The Supporting Style""; ""The Good Stuff:""; ""The Downside:""; ""TIPS FOR BETTER LISTENING:""; ""What Gets a Supporterâ€?s Attention?""; ""The Directive Style""; ""The Good Stuff:""; ""The Downside:""; ""TIPS FOR BETTER LISTENING:"" ""What Gets a Directorâ€?s Attention?""""The Analytical Style""; ""The Good Stuff:""; ""The Downside:""; ""TIPS FOR BETTER LISTENING:""; ""What Gets an Analyzerâ€?s Attention?""; ""PART 4 Whatâ€?s Your Listening Attitude?""; ""A Listening Attitude: Your Key to Success""; ""Barriers to Communication""; ""Bridges to Communication""; ""How Well Do You Listen?""; ""How to Stomp Bad Listening Habits""; ""Catch yourself in the act""; ""Fight the habit""; ""Substitute the old habit for a new habit""; ""Acknowledge your success""; ""Be patient with yourself""; ""How to Help Someone Listen to You"" ""Behaviors That Help People Listen""""PART 5 Ten Tips for Tip-Top Listening""; ""Listening Louder""; ""Tip 1: Take Notes""; ""Tip 2: Listen Now, Report Later""; ""Tip 3: Want to Listen""; ""Tip 4: Be Present""; ""Tip 5: Anticipate Excellence""; ""Tip 6: Become a â€œWhole Bodyâ€? Listener""; ""Tip 7: Build Rapport by Pacing the Speaker""; ""Tip 8: Control Your Emotional â€œHot-buttonsâ€?""; ""Tip 9: Control Distractions""; ""Tip 10: Listening Is a Gift, Give Generously""; ""SUMMARY""; ""Points to Remember""; ""Part 1: Why Should You Listen?""; ""Part 2: How to Be a Good Listener"" ""Part 3: Your Listening Style""""Part 4: Your Listening Attitudeâ€?A Barrier or a Bridge?""; ""Part 5: Ten Tips for Tip-Top Listening""; ""Develop a Personal Action Plan""; ""Authorâ€?s Suggested Answers and Comments""; ""The Benefits of Listening""; ""What Do You Know About Listening? (page 8)""; ""Listening Lab: Hearing the Message (page 18)""; ""Vacant Vincent (page 50)""; ""Critical Carrie (page 51)""; ""Complaint Curtis (page 52)""; ""Arlo Active (page 53)""; ""Lisette Listener (page 54)""; ""Additional Reading""
Record Nr.	UNINA-9910449783203321