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Designing for service : key issues and new directions / / edited by Daniela Sangiorgi and Alison Prendiville
| Designing for service : key issues and new directions / / edited by Daniela Sangiorgi and Alison Prendiville |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | London ; ; New York, NY, : Bloomsbury Academic, an imprint of Bloomsburgy Publishing Plc, 2017 |
| Descrizione fisica | 1 online resource (281 pages) : illustrations |
| Disciplina | 658.4/063 |
| Soggetto topico |
Service industries
Customer services Product design |
| ISBN |
1-4742-5013-0
1-4742-5016-5 1-4742-5015-7 1-4742-5014-9 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Expanding (service) design spaces / Daniela Sangiorgi, Alison Prendiville and Jeyon Jung -- Designing vs. designers : how organizational design narratives shift the focus from designers to designing / Sabine Junginger and Stuart Bailey -- Designing for interdependence, participation and emergence in complex service systems / Daniela Sangiorgi, Lia Patricio and Raymond Fisk -- Specialist service design consulting : the end of the beginning, or the beginning of the end? / Eva-Maria Kirchberger and Bruce S. Tether -- The object of service design / Lucy Kimbell and Jeanette Blomberg -- Breaking free from NSD : design and service beyond new service development / Stefan Holmlid, Katarina Wetter-Edman and Bo Edvardsson -- Designing on the spikes of injustice : representation and co-design / Katie Collins, Mary Rose Cook and Joanna Choukeir -- Co-design, organizational creativity and quality improvement in the healthcare sector : 'designerly' or 'design-like'? / Glenn Robert and Alastair S. Macdonald -- Service design and the edge effect / Robert Young and Laura Warwick -- Service design as a sensemaking activity : insights from low-income communities in Latin America / Carla Cipolla and Javier Reynoso -- The social innovation journey : emerging challenges in service design for the incubation of social innovation / Anna Meroni, Marta Corubolo and Matteo Bartolomeo -- Service design in policy making / Camilla Buchanan, Sabine Junginger and Nina Terrey -- The potential of service design as a route to product service systems / Tracy Bhamra, Andrew T. Walters and James Moultrie -- Service design and the emergence of a second economy / Jeanette Blomberg and Susan Stucky -- Making sense of data through service design : opportunities and reflections / Alison Prendiville, Ian Gwilt and Val Mitchell -- Beyond collaborative service : service design for sharing and collaboration as a matter of commons and infrastructuring / Anna Seravalli and Mette Agger Eriksen. |
| Record Nr. | UNINA-9910792633703321 |
| London ; ; New York, NY, : Bloomsbury Academic, an imprint of Bloomsburgy Publishing Plc, 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Designing for service : key issues and new directions / / edited by Daniela Sangiorgi and Alison Prendiville
| Designing for service : key issues and new directions / / edited by Daniela Sangiorgi and Alison Prendiville |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | London ; ; New York, NY, : Bloomsbury Academic, an imprint of Bloomsburgy Publishing Plc, 2017 |
| Descrizione fisica | 1 online resource (281 pages) : illustrations |
| Disciplina |
658.4/063
658.4063 |
| Soggetto topico |
Service industries
Customer services Product design |
| ISBN |
1-4742-5013-0
1-4742-5016-5 1-4742-5015-7 1-4742-5014-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Expanding (service) design spaces / Daniela Sangiorgi, Alison Prendiville and Jeyon Jung -- Designing vs. designers : how organizational design narratives shift the focus from designers to designing / Sabine Junginger and Stuart Bailey -- Designing for interdependence, participation and emergence in complex service systems / Daniela Sangiorgi, Lia Patricio and Raymond Fisk -- Specialist service design consulting : the end of the beginning, or the beginning of the end? / Eva-Maria Kirchberger and Bruce S. Tether -- The object of service design / Lucy Kimbell and Jeanette Blomberg -- Breaking free from NSD : design and service beyond new service development / Stefan Holmlid, Katarina Wetter-Edman and Bo Edvardsson -- Designing on the spikes of injustice : representation and co-design / Katie Collins, Mary Rose Cook and Joanna Choukeir -- Co-design, organizational creativity and quality improvement in the healthcare sector : 'designerly' or 'design-like'? / Glenn Robert and Alastair S. Macdonald -- Service design and the edge effect / Robert Young and Laura Warwick -- Service design as a sensemaking activity : insights from low-income communities in Latin America / Carla Cipolla and Javier Reynoso -- The social innovation journey : emerging challenges in service design for the incubation of social innovation / Anna Meroni, Marta Corubolo and Matteo Bartolomeo -- Service design in policy making / Camilla Buchanan, Sabine Junginger and Nina Terrey -- The potential of service design as a route to product service systems / Tracy Bhamra, Andrew T. Walters and James Moultrie -- Service design and the emergence of a second economy / Jeanette Blomberg and Susan Stucky -- Making sense of data through service design : opportunities and reflections / Alison Prendiville, Ian Gwilt and Val Mitchell -- Beyond collaborative service : service design for sharing and collaboration as a matter of commons and infrastructuring / Anna Seravalli and Mette Agger Eriksen. |
| Record Nr. | UNINA-9910815701403321 |
| London ; ; New York, NY, : Bloomsbury Academic, an imprint of Bloomsburgy Publishing Plc, 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
