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Governance of IT : an executive guide to ISO/IEC 38500 / / A.L. Holt
| Governance of IT : an executive guide to ISO/IEC 38500 / / A.L. Holt |
| Autore | Holt A. L |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Swindon, UK : , : BCS The Chartered Institute for IT, , [2013] |
| Descrizione fisica | 1 online resource (149 p.) |
| Disciplina | 658.4038011 |
| Soggetto topico |
Information technology - Management - Standards
Corporate governance |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-78017-156-0
1-78017-155-2 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | part A. Introduction to the governance of IT -- part B. Implementing IT governance. |
| Record Nr. | UNINA-9910453439203321 |
Holt A. L
|
||
| Swindon, UK : , : BCS The Chartered Institute for IT, , [2013] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Governance of IT : an executive guide to ISO/IEC 38500 / / A.L. Holt
| Governance of IT : an executive guide to ISO/IEC 38500 / / A.L. Holt |
| Autore | Holt A. L |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Swindon, UK : , : BCS The Chartered Institute for IT, , [2013] |
| Descrizione fisica | 1 online resource (149 p.) |
| Disciplina | 658.4038011 |
| Soggetto topico |
Information technology - Management - Standards
Corporate governance |
| ISBN |
1-78017-156-0
1-78017-155-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | part A. Introduction to the governance of IT -- part B. Implementing IT governance. |
| Record Nr. | UNINA-9910790730103321 |
|
Holt A. L
|
||
| Swindon, UK : , : BCS The Chartered Institute for IT, , [2013] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Governance of IT : an executive guide to ISO/IEC 38500 / / A.L. Holt
| Governance of IT : an executive guide to ISO/IEC 38500 / / A.L. Holt |
| Autore | Holt A. L |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Swindon, UK : , : BCS The Chartered Institute for IT, , [2013] |
| Descrizione fisica | 1 online resource (149 p.) |
| Disciplina | 658.4038011 |
| Soggetto topico |
Information technology - Management - Standards
Corporate governance |
| ISBN |
1-78017-156-0
1-78017-155-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | part A. Introduction to the governance of IT -- part B. Implementing IT governance. |
| Record Nr. | UNINA-9910822742603321 |
|
Holt A. L
|
||
| Swindon, UK : , : BCS The Chartered Institute for IT, , [2013] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Information risk management : a practitioner's guide / / David Sutton
| Information risk management : a practitioner's guide / / David Sutton |
| Autore | Sutton David (Information security practitioner) |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Wiltshire, England : , : BCS The Chartered Institute for IT, , 2014 |
| Descrizione fisica | 1 online resource (245 p.) |
| Disciplina | 658.4038 |
| Soggetto topico | Information technology - Management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-78017-265-6
1-78017-266-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Copyright; CONTENTS; LIST OF FIGURES AND TABLES; AUTHOR; ACKNOWLEDGMENTS; ABBREVIATIONS; DEFINITIONS, STANDARDS AND GLOSSARY OF TERMS; PREFACE; 1 THE NEED FOR INFORMATION RISK MANAGEMENT; INTRODUCTION; WHAT IS INFORMATION?; THE INFORMATION LIFE CYCLE; WHO SHOULD USE INFORMATION RISK MANAGEMENT?; THE LEGAL FRAMEWORK; THE CONTEXT OF RISK IN THE ORGANISATION; THE BENEFITS OF TAKING ACCOUNT OF INFORMATION RISK; OVERVIEW OF THE INFORMATION RISK MANAGEMENT PROCESS; 2 REVIEW OF INFORMATION SECURITY FUNDAMENTALS; INFORMATION CLASSIFICATION; PLAN, DO, CHECK, ACT
3 THE INFORMATION RISK MANAGEMENT PROGRAMMEGOALS, SCOPE AND OBJECTIVES; ROLES AND RESPONSIBILITIES; GOVERNANCE OF THE RISK MANAGEMENT PROGRAMME; INFORMATION RISK MANAGEMENT CRITERIA; 4 RISK IDENTIFICATION; THE APPROACH TO RISK IDENTIFICATION; IMPACT ASSESSMENT; TYPES OF IMPACT; QUALITATIVE AND QUANTITATIVE ASSESSMENTS; 5 THREAT AND VULNERABILITY ASSESSMENT; CONDUCTING THREAT ASSESSMENTS; CONDUCTING VULNERABILITY ASSESSMENTS; IDENTIFICATION OF EXISTING CONTROLS; 6 RISK ANALYSIS AND RISK EVALUATION; ASSESSMENT OF LIKELIHOOD; RISK ANALYSIS; RISK EVALUATION; 7 RISK TREATMENT STRATEGIC RISK OPTIONSTACTICAL RISK MANAGEMENT CONTROLS; OPERATIONAL RISK MANAGEMENT CONTROLS; EXAMPLES OF CRITICAL CONTROLS AND CONTROL CATEGORIES; 8 RISK REPORTING AND PRESENTATION; BUSINESS CASES; RISK TREATMENT DECISION-MAKING; RISK TREATMENT PLANNING AND IMPLEMENTATION; BUSINESS CONTINUITY AND DISASTER RECOVERY; 9 COMMUNICATION, CONSULTATION, MONITORING AND REVIEW; COMMUNICATION; CONSULTATION; RISK REVIEWS AND MONITORING; 10 THE CESG IA CERTIFICATION SCHEME; THE CESG IA CERTIFICATION SCHEME; SKILLS FRAMEWORK FOR THE INFORMATION AGE (SFIA); THE IISP INFORMATION SECURITY SKILLS FRAMEWORK 11 HMG SECURITY-RELATED DOCUMENTSHMG SECURITY POLICY FRAMEWORK; UK GOVERNMENT SECURITY CLASSIFICATIONS; APPENDIX A TAXONOMIES AND DESCRIPTIONS; INFORMATION RISK; TYPICAL IMPACTS OR CONSEQUENCES; APPENDIX B TYPICAL THREATS AND HAZARDS; MALICIOUS INTRUSION (HACKING); ENVIRONMENTAL THREATS; ERRORS AND FAILURES; SOCIAL ENGINEERING; MISUSE AND ABUSE; PHYSICAL THREATS; MALWARE; APPENDIX C TYPICAL VULNERABILITIES; ACCESS CONTROL; POOR PROCEDURES; PHYSICAL AND ENVIRONMENTAL SECURITY; COMMUNICATIONS AND OPERATIONS MANAGEMENT; PEOPLE-RELATED SECURITY FAILURES; APPENDIX D INFORMATION RISK CONTROLS STRATEGIC CONTROLSTACTICAL CONTROLS; OPERATIONAL CONTROLS; CRITICAL SECURITY CONTROLS VERSION 5.0; ISO/IEC 27001 CONTROLS; NIST SPECIAL PUBLICATION 800-53 REVISION 4; APPENDIX E METHODOLOGIES, GUIDELINES AND TOOLS; METHODOLOGIES; OTHER GUIDELINES AND TOOLS; APPENDIX F TEMPLATES; APPENDIX G HMG CYBER SECURITY GUIDELINES; HMG CYBER ESSENTIALS SCHEME; 10 STEPS TO CYBER SECURITY; APPENDIX H REFERENCES AND FURTHER READING; PRIMARY UK LEGISLATION; GOOD PRACTICE GUIDELINES; OTHER REFERENCE MATERIAL; CESG CERTIFIED PROFESSIONAL SCHEME; OTHER UK GOVERNMENT PUBLICATIONS; RISK MANAGEMENT METHODOLOGIES NEWS ARTICLES ETC. |
| Record Nr. | UNINA-9910463651603321 |
|
Sutton David (Information security practitioner)
|
||
| Wiltshire, England : , : BCS The Chartered Institute for IT, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Information risk management : a practitioner's guide / / David Sutton
| Information risk management : a practitioner's guide / / David Sutton |
| Autore | Sutton David (Information security practitioner) |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Wiltshire, England : , : BCS The Chartered Institute for IT, , 2014 |
| Descrizione fisica | 1 online resource (245 p.) |
| Disciplina | 658.4038 |
| Soggetto topico | Information technology - Management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-78017-265-6
1-78017-266-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Copyright; CONTENTS; LIST OF FIGURES AND TABLES; AUTHOR; ACKNOWLEDGMENTS; ABBREVIATIONS; DEFINITIONS, STANDARDS AND GLOSSARY OF TERMS; PREFACE; 1 THE NEED FOR INFORMATION RISK MANAGEMENT; INTRODUCTION; WHAT IS INFORMATION?; THE INFORMATION LIFE CYCLE; WHO SHOULD USE INFORMATION RISK MANAGEMENT?; THE LEGAL FRAMEWORK; THE CONTEXT OF RISK IN THE ORGANISATION; THE BENEFITS OF TAKING ACCOUNT OF INFORMATION RISK; OVERVIEW OF THE INFORMATION RISK MANAGEMENT PROCESS; 2 REVIEW OF INFORMATION SECURITY FUNDAMENTALS; INFORMATION CLASSIFICATION; PLAN, DO, CHECK, ACT
3 THE INFORMATION RISK MANAGEMENT PROGRAMMEGOALS, SCOPE AND OBJECTIVES; ROLES AND RESPONSIBILITIES; GOVERNANCE OF THE RISK MANAGEMENT PROGRAMME; INFORMATION RISK MANAGEMENT CRITERIA; 4 RISK IDENTIFICATION; THE APPROACH TO RISK IDENTIFICATION; IMPACT ASSESSMENT; TYPES OF IMPACT; QUALITATIVE AND QUANTITATIVE ASSESSMENTS; 5 THREAT AND VULNERABILITY ASSESSMENT; CONDUCTING THREAT ASSESSMENTS; CONDUCTING VULNERABILITY ASSESSMENTS; IDENTIFICATION OF EXISTING CONTROLS; 6 RISK ANALYSIS AND RISK EVALUATION; ASSESSMENT OF LIKELIHOOD; RISK ANALYSIS; RISK EVALUATION; 7 RISK TREATMENT STRATEGIC RISK OPTIONSTACTICAL RISK MANAGEMENT CONTROLS; OPERATIONAL RISK MANAGEMENT CONTROLS; EXAMPLES OF CRITICAL CONTROLS AND CONTROL CATEGORIES; 8 RISK REPORTING AND PRESENTATION; BUSINESS CASES; RISK TREATMENT DECISION-MAKING; RISK TREATMENT PLANNING AND IMPLEMENTATION; BUSINESS CONTINUITY AND DISASTER RECOVERY; 9 COMMUNICATION, CONSULTATION, MONITORING AND REVIEW; COMMUNICATION; CONSULTATION; RISK REVIEWS AND MONITORING; 10 THE CESG IA CERTIFICATION SCHEME; THE CESG IA CERTIFICATION SCHEME; SKILLS FRAMEWORK FOR THE INFORMATION AGE (SFIA); THE IISP INFORMATION SECURITY SKILLS FRAMEWORK 11 HMG SECURITY-RELATED DOCUMENTSHMG SECURITY POLICY FRAMEWORK; UK GOVERNMENT SECURITY CLASSIFICATIONS; APPENDIX A TAXONOMIES AND DESCRIPTIONS; INFORMATION RISK; TYPICAL IMPACTS OR CONSEQUENCES; APPENDIX B TYPICAL THREATS AND HAZARDS; MALICIOUS INTRUSION (HACKING); ENVIRONMENTAL THREATS; ERRORS AND FAILURES; SOCIAL ENGINEERING; MISUSE AND ABUSE; PHYSICAL THREATS; MALWARE; APPENDIX C TYPICAL VULNERABILITIES; ACCESS CONTROL; POOR PROCEDURES; PHYSICAL AND ENVIRONMENTAL SECURITY; COMMUNICATIONS AND OPERATIONS MANAGEMENT; PEOPLE-RELATED SECURITY FAILURES; APPENDIX D INFORMATION RISK CONTROLS STRATEGIC CONTROLSTACTICAL CONTROLS; OPERATIONAL CONTROLS; CRITICAL SECURITY CONTROLS VERSION 5.0; ISO/IEC 27001 CONTROLS; NIST SPECIAL PUBLICATION 800-53 REVISION 4; APPENDIX E METHODOLOGIES, GUIDELINES AND TOOLS; METHODOLOGIES; OTHER GUIDELINES AND TOOLS; APPENDIX F TEMPLATES; APPENDIX G HMG CYBER SECURITY GUIDELINES; HMG CYBER ESSENTIALS SCHEME; 10 STEPS TO CYBER SECURITY; APPENDIX H REFERENCES AND FURTHER READING; PRIMARY UK LEGISLATION; GOOD PRACTICE GUIDELINES; OTHER REFERENCE MATERIAL; CESG CERTIFIED PROFESSIONAL SCHEME; OTHER UK GOVERNMENT PUBLICATIONS; RISK MANAGEMENT METHODOLOGIES NEWS ARTICLES ETC. |
| Record Nr. | UNINA-9910537610603321 |
|
Sutton David (Information security practitioner)
|
||
| Wiltshire, England : , : BCS The Chartered Institute for IT, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Problem management : an implementation guide for the real world / / Michael G. Hall
| Problem management : an implementation guide for the real world / / Michael G. Hall |
| Autore | Hall Michael G. |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Wiltshire, England : , : BCS The Chartered Institute for IT, , 2014 |
| Descrizione fisica | 1 online resource (192 p.) |
| Disciplina | 658.403 |
| Soggetto topico | Problem solving - Economic aspects |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-78017-243-5
1-78017-241-9 1-78017-242-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Copyright; CONTENTS; FIGURES AND TABLES; AUTHOR; ACKNOWLEDGEMENTS; INTRODUCTION; WHAT THIS BOOK IS ABOUT; WHAT THIS BOOK IS NOT ABOUT; WHY READ THIS BOOK?; BIASES; SECTIONS; CONVENTIONS USED IN THIS BOOK; SECTION 1 - INTRODUCING PROBLEM MANAGEMENT; 1 WHAT IS PROBLEM MANAGEMENT?; OBJECTIVES; SCOPE; PROBLEM MANAGEMENT IS DIFFERENT FROM INCIDENT MANAGEMENT; 2 FACTORS FOR SUCCESS; CHALLENGES; MANAGEMENT SUPPORT; TRAINING; STAKEHOLDER MANAGEMENT; COMMUNICATION; CONSISTENT APPROACH; AGREEMENTS; 3 DEVELOPING THE BUSINESS CASE; WHY HAVE PROBLEM MANAGEMENT?
WHY IS A STRUCTURED APPROACH TO PROBLEM MANAGEMENT REQUIRED?SETTING OUT THE VALUE PROPOSITION; THE PLAN; THE CALL TO ACTION; SAMPLE BUSINESS CASES AND PLANS; SECTION 2 - IMPLEMENTING AND RUNNING PROBLEM MANAGEMENT; 4 THE IMPLEMENTATION PROJECT; IMPLEMENTATION APPROACH; PHASE ZERO: PLANNING AND PREPARATION; PHASE ONE: START-UP; PHASE TWO: CONSOLIDATION; PHASE THREE: STEADY STATE; FURTHER READING: ORGANISATIONAL CHANGE ISSUES; 5 ORGANISING PROBLEM MANAGEMENT AS A FUNCTION; THE ORGANISATIONAL MODEL USED; PEOPLE AND SKILLS; MAPPING THE PROBLEM MANAGEMENT TEAM TO THE PROCESS GOVERNANCE AND PROBLEM ADVISORY BOARD6 REALISING THE BENEFITS OF PROBLEM MANAGEMENT; COMMITMENTS; CLASSIFICATION AND ROOT CAUSE CODE STRUCTURES; FIX THE PROBLEM; MAKE RESULTS AVAILABLE FOR FUTURE USE; EFFECTIVE COMMUNICATION; 7 METRICS, KEY PERFORMANCE INDICATORS AND REPORTING; INTRODUCTION; KEY PERFORMANCE INDICATORS; METRICS; REPORTING; 8 TOOL REQUIREMENTS; MANAGING THE WORKFLOW; MANAGING THE INFORMATION; REPORTING AND COMMUNICATION; AIDS TO SELECTION; 9 WHERE NEXT FOR PROBLEM MANAGEMENT?; PROBLEM MANAGEMENT WITHIN IT; PROBLEM MANAGEMENT OUTSIDE IT; WHERE TO NEXT FOR PROBLEM MANAGERS? SECTION 3 - PROBLEM MANAGEMENT PROCESS AND TECHNIQUES10 PROCESS OVERVIEW; STATES; 11 DETECT AND LOG PROBLEMS; DETECTING PROBLEMS; REACTIVE PROBLEM MANAGEMENT; PROACTIVE PROBLEM MANAGEMENT; LOGGING PROBLEMS; 12 ASSESS, PRIORITISE AND ASSIGN PROBLEMS; ASSESS THE PROBLEM; CATEGORISATION; PRIORITISATION; ASSIGNMENT; 13 INVESTIGATION AND DIAGNOSIS; MAJOR INVESTIGATION FRAMEWORKS; SUPPORTING INVESTIGATION TOOLS; OTHER DEFINITIONS OF PROBLEM, PROBLEM MANAGEMENT, ROOT CAUSE ANALYSIS; ROOT CAUSE QUALITY: GETTING TO 'REAL' ROOT CAUSES; 14 ERROR RESOLUTION; FIND A SOLUTION; THE SOLUTION PROPOSAL APPROVALIMPLEMENTATION; 15 CLOSING PROBLEMS; REVIEW; THE DEFERRED STATE; CLOSURE; MAJOR PROBLEM REVIEW; CONCLUSION; ONLINE RESOURCES; SAMPLE BUSINESS CASES; SAMPLE IMPLEMENTATION PLAN; SAMPLE LAUNCH AND FAMILIARISATION TRAINING; ROOT CAUSE CODES; FURTHER READING; REFERENCES; INDEX; Back Cover |
| Record Nr. | UNINA-9910463651303321 |
|
Hall Michael G.
|
||
| Wiltshire, England : , : BCS The Chartered Institute for IT, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Problem management : an implementation guide for the real world / / Michael G. Hall
| Problem management : an implementation guide for the real world / / Michael G. Hall |
| Autore | Hall Michael G. |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Wiltshire, England : , : BCS The Chartered Institute for IT, , 2014 |
| Descrizione fisica | 1 online resource (192 p.) |
| Disciplina | 658.403 |
| Soggetto topico | Problem solving - Economic aspects |
| ISBN |
1-78017-243-5
1-78017-241-9 1-78017-242-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Copyright; CONTENTS; FIGURES AND TABLES; AUTHOR; ACKNOWLEDGEMENTS; INTRODUCTION; WHAT THIS BOOK IS ABOUT; WHAT THIS BOOK IS NOT ABOUT; WHY READ THIS BOOK?; BIASES; SECTIONS; CONVENTIONS USED IN THIS BOOK; SECTION 1 - INTRODUCING PROBLEM MANAGEMENT; 1 WHAT IS PROBLEM MANAGEMENT?; OBJECTIVES; SCOPE; PROBLEM MANAGEMENT IS DIFFERENT FROM INCIDENT MANAGEMENT; 2 FACTORS FOR SUCCESS; CHALLENGES; MANAGEMENT SUPPORT; TRAINING; STAKEHOLDER MANAGEMENT; COMMUNICATION; CONSISTENT APPROACH; AGREEMENTS; 3 DEVELOPING THE BUSINESS CASE; WHY HAVE PROBLEM MANAGEMENT?
WHY IS A STRUCTURED APPROACH TO PROBLEM MANAGEMENT REQUIRED?SETTING OUT THE VALUE PROPOSITION; THE PLAN; THE CALL TO ACTION; SAMPLE BUSINESS CASES AND PLANS; SECTION 2 - IMPLEMENTING AND RUNNING PROBLEM MANAGEMENT; 4 THE IMPLEMENTATION PROJECT; IMPLEMENTATION APPROACH; PHASE ZERO: PLANNING AND PREPARATION; PHASE ONE: START-UP; PHASE TWO: CONSOLIDATION; PHASE THREE: STEADY STATE; FURTHER READING: ORGANISATIONAL CHANGE ISSUES; 5 ORGANISING PROBLEM MANAGEMENT AS A FUNCTION; THE ORGANISATIONAL MODEL USED; PEOPLE AND SKILLS; MAPPING THE PROBLEM MANAGEMENT TEAM TO THE PROCESS GOVERNANCE AND PROBLEM ADVISORY BOARD6 REALISING THE BENEFITS OF PROBLEM MANAGEMENT; COMMITMENTS; CLASSIFICATION AND ROOT CAUSE CODE STRUCTURES; FIX THE PROBLEM; MAKE RESULTS AVAILABLE FOR FUTURE USE; EFFECTIVE COMMUNICATION; 7 METRICS, KEY PERFORMANCE INDICATORS AND REPORTING; INTRODUCTION; KEY PERFORMANCE INDICATORS; METRICS; REPORTING; 8 TOOL REQUIREMENTS; MANAGING THE WORKFLOW; MANAGING THE INFORMATION; REPORTING AND COMMUNICATION; AIDS TO SELECTION; 9 WHERE NEXT FOR PROBLEM MANAGEMENT?; PROBLEM MANAGEMENT WITHIN IT; PROBLEM MANAGEMENT OUTSIDE IT; WHERE TO NEXT FOR PROBLEM MANAGERS? SECTION 3 - PROBLEM MANAGEMENT PROCESS AND TECHNIQUES10 PROCESS OVERVIEW; STATES; 11 DETECT AND LOG PROBLEMS; DETECTING PROBLEMS; REACTIVE PROBLEM MANAGEMENT; PROACTIVE PROBLEM MANAGEMENT; LOGGING PROBLEMS; 12 ASSESS, PRIORITISE AND ASSIGN PROBLEMS; ASSESS THE PROBLEM; CATEGORISATION; PRIORITISATION; ASSIGNMENT; 13 INVESTIGATION AND DIAGNOSIS; MAJOR INVESTIGATION FRAMEWORKS; SUPPORTING INVESTIGATION TOOLS; OTHER DEFINITIONS OF PROBLEM, PROBLEM MANAGEMENT, ROOT CAUSE ANALYSIS; ROOT CAUSE QUALITY: GETTING TO 'REAL' ROOT CAUSES; 14 ERROR RESOLUTION; FIND A SOLUTION; THE SOLUTION PROPOSAL APPROVALIMPLEMENTATION; 15 CLOSING PROBLEMS; REVIEW; THE DEFERRED STATE; CLOSURE; MAJOR PROBLEM REVIEW; CONCLUSION; ONLINE RESOURCES; SAMPLE BUSINESS CASES; SAMPLE IMPLEMENTATION PLAN; SAMPLE LAUNCH AND FAMILIARISATION TRAINING; ROOT CAUSE CODES; FURTHER READING; REFERENCES; INDEX; Back Cover |
| Record Nr. | UNINA-9910787906703321 |
|
Hall Michael G.
|
||
| Wiltshire, England : , : BCS The Chartered Institute for IT, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Problem management : an implementation guide for the real world / / Michael G. Hall
| Problem management : an implementation guide for the real world / / Michael G. Hall |
| Autore | Hall Michael G. |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Wiltshire, England : , : BCS The Chartered Institute for IT, , 2014 |
| Descrizione fisica | 1 online resource (192 p.) |
| Disciplina | 658.403 |
| Soggetto topico | Problem solving - Economic aspects |
| ISBN |
1-78017-243-5
1-78017-241-9 1-78017-242-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Copyright; CONTENTS; FIGURES AND TABLES; AUTHOR; ACKNOWLEDGEMENTS; INTRODUCTION; WHAT THIS BOOK IS ABOUT; WHAT THIS BOOK IS NOT ABOUT; WHY READ THIS BOOK?; BIASES; SECTIONS; CONVENTIONS USED IN THIS BOOK; SECTION 1 - INTRODUCING PROBLEM MANAGEMENT; 1 WHAT IS PROBLEM MANAGEMENT?; OBJECTIVES; SCOPE; PROBLEM MANAGEMENT IS DIFFERENT FROM INCIDENT MANAGEMENT; 2 FACTORS FOR SUCCESS; CHALLENGES; MANAGEMENT SUPPORT; TRAINING; STAKEHOLDER MANAGEMENT; COMMUNICATION; CONSISTENT APPROACH; AGREEMENTS; 3 DEVELOPING THE BUSINESS CASE; WHY HAVE PROBLEM MANAGEMENT?
WHY IS A STRUCTURED APPROACH TO PROBLEM MANAGEMENT REQUIRED?SETTING OUT THE VALUE PROPOSITION; THE PLAN; THE CALL TO ACTION; SAMPLE BUSINESS CASES AND PLANS; SECTION 2 - IMPLEMENTING AND RUNNING PROBLEM MANAGEMENT; 4 THE IMPLEMENTATION PROJECT; IMPLEMENTATION APPROACH; PHASE ZERO: PLANNING AND PREPARATION; PHASE ONE: START-UP; PHASE TWO: CONSOLIDATION; PHASE THREE: STEADY STATE; FURTHER READING: ORGANISATIONAL CHANGE ISSUES; 5 ORGANISING PROBLEM MANAGEMENT AS A FUNCTION; THE ORGANISATIONAL MODEL USED; PEOPLE AND SKILLS; MAPPING THE PROBLEM MANAGEMENT TEAM TO THE PROCESS GOVERNANCE AND PROBLEM ADVISORY BOARD6 REALISING THE BENEFITS OF PROBLEM MANAGEMENT; COMMITMENTS; CLASSIFICATION AND ROOT CAUSE CODE STRUCTURES; FIX THE PROBLEM; MAKE RESULTS AVAILABLE FOR FUTURE USE; EFFECTIVE COMMUNICATION; 7 METRICS, KEY PERFORMANCE INDICATORS AND REPORTING; INTRODUCTION; KEY PERFORMANCE INDICATORS; METRICS; REPORTING; 8 TOOL REQUIREMENTS; MANAGING THE WORKFLOW; MANAGING THE INFORMATION; REPORTING AND COMMUNICATION; AIDS TO SELECTION; 9 WHERE NEXT FOR PROBLEM MANAGEMENT?; PROBLEM MANAGEMENT WITHIN IT; PROBLEM MANAGEMENT OUTSIDE IT; WHERE TO NEXT FOR PROBLEM MANAGERS? SECTION 3 - PROBLEM MANAGEMENT PROCESS AND TECHNIQUES10 PROCESS OVERVIEW; STATES; 11 DETECT AND LOG PROBLEMS; DETECTING PROBLEMS; REACTIVE PROBLEM MANAGEMENT; PROACTIVE PROBLEM MANAGEMENT; LOGGING PROBLEMS; 12 ASSESS, PRIORITISE AND ASSIGN PROBLEMS; ASSESS THE PROBLEM; CATEGORISATION; PRIORITISATION; ASSIGNMENT; 13 INVESTIGATION AND DIAGNOSIS; MAJOR INVESTIGATION FRAMEWORKS; SUPPORTING INVESTIGATION TOOLS; OTHER DEFINITIONS OF PROBLEM, PROBLEM MANAGEMENT, ROOT CAUSE ANALYSIS; ROOT CAUSE QUALITY: GETTING TO 'REAL' ROOT CAUSES; 14 ERROR RESOLUTION; FIND A SOLUTION; THE SOLUTION PROPOSAL APPROVALIMPLEMENTATION; 15 CLOSING PROBLEMS; REVIEW; THE DEFERRED STATE; CLOSURE; MAJOR PROBLEM REVIEW; CONCLUSION; ONLINE RESOURCES; SAMPLE BUSINESS CASES; SAMPLE IMPLEMENTATION PLAN; SAMPLE LAUNCH AND FAMILIARISATION TRAINING; ROOT CAUSE CODES; FURTHER READING; REFERENCES; INDEX; Back Cover |
| Record Nr. | UNINA-9910808238903321 |
|
Hall Michael G.
|
||
| Wiltshire, England : , : BCS The Chartered Institute for IT, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Problem manager : careers in IT service management / / Colin Rudd
| Problem manager : careers in IT service management / / Colin Rudd |
| Autore | Rudd Colin |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Swindon, [England] : , : BCS The Chartered Institute for IT, , 2014 |
| Descrizione fisica | 1 online resource (241 p.) |
| Disciplina | 658.4038 |
| Collana | BCS Guides to IT Roles |
| Soggetto topico | Information technology - Management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-78017-237-0
1-78017-238-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Copyright; CONTENTS; LIST OF FIGURES AND TABLES; AUTHOR; FOREWORD; ACKNOWLEDGEMENT; ABBREVIATIONS; GLOSSARY; 1 INTRODUCTION; 2 OVERVIEW OF THE MANAGEMENT OF PROBLEMS; INTRODUCTION TO SERVICE MANAGEMENT; INTRODUCTION TO PROBLEM MANAGEMENT; 3 THE ROLE OF PROBLEM MANAGER; PURPOSE OF THE ROLE; ATTRIBUTES, KNOWLEDGE AND SKILLS; SKILLS FRAMEWORK FOR THE INFORMATION AGE; ROLES AND RESPONSIBILITIES; INTERFACES AND DEPENDENCIES; 4 TOOLS, METHODS AND TECHNIQUES; IMPLEMENTATION, IMPROVEMENT TECHNIQUES AND PRACTICES; PROBLEM ANALYSIS METHODS AND TECHNIQUES
PROBLEM CONTROL, MEASUREMENT AND REPORTING METHODSMAJOR PROBLEM REVIEWS; PROACTIVE PROBLEM MANAGEMENT; REVIEW AND AUDIT OF PROBLEM MANAGEMENT ACTIVITIES; USE OF PROBLEM MANAGEMENT TECHNIQUES; STANDARDS AND FRAMEWORKS; TOOLS; 5 CAREER PROGRESSION AND RELATED ROLES; 6 CASE STUDIES; CASE STUDY 1; CASE STUDY 2; APPENDICES; A1 A3 PROBLEM-SOLVING REPORT TEMPLATE; A2 RISK ASSESSMENT AND MANAGEMENT TABLE; A3 MAJOR PROBLEM REVIEW TEMPLATE; INDEX; Advert Page; Back Cover |
| Record Nr. | UNINA-9910463709903321 |
|
Rudd Colin
|
||
| Swindon, [England] : , : BCS The Chartered Institute for IT, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Problem manager : careers in IT service management / / Colin Rudd
| Problem manager : careers in IT service management / / Colin Rudd |
| Autore | Rudd Colin |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Swindon, [England] : , : BCS The Chartered Institute for IT, , 2014 |
| Descrizione fisica | 1 online resource (241 p.) |
| Disciplina | 658.4038 |
| Collana | BCS Guides to IT Roles |
| Soggetto topico | Information technology - Management |
| ISBN |
1-78017-237-0
1-78017-238-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Copyright; CONTENTS; LIST OF FIGURES AND TABLES; AUTHOR; FOREWORD; ACKNOWLEDGEMENT; ABBREVIATIONS; GLOSSARY; 1 INTRODUCTION; 2 OVERVIEW OF THE MANAGEMENT OF PROBLEMS; INTRODUCTION TO SERVICE MANAGEMENT; INTRODUCTION TO PROBLEM MANAGEMENT; 3 THE ROLE OF PROBLEM MANAGER; PURPOSE OF THE ROLE; ATTRIBUTES, KNOWLEDGE AND SKILLS; SKILLS FRAMEWORK FOR THE INFORMATION AGE; ROLES AND RESPONSIBILITIES; INTERFACES AND DEPENDENCIES; 4 TOOLS, METHODS AND TECHNIQUES; IMPLEMENTATION, IMPROVEMENT TECHNIQUES AND PRACTICES; PROBLEM ANALYSIS METHODS AND TECHNIQUES
PROBLEM CONTROL, MEASUREMENT AND REPORTING METHODSMAJOR PROBLEM REVIEWS; PROACTIVE PROBLEM MANAGEMENT; REVIEW AND AUDIT OF PROBLEM MANAGEMENT ACTIVITIES; USE OF PROBLEM MANAGEMENT TECHNIQUES; STANDARDS AND FRAMEWORKS; TOOLS; 5 CAREER PROGRESSION AND RELATED ROLES; 6 CASE STUDIES; CASE STUDY 1; CASE STUDY 2; APPENDICES; A1 A3 PROBLEM-SOLVING REPORT TEMPLATE; A2 RISK ASSESSMENT AND MANAGEMENT TABLE; A3 MAJOR PROBLEM REVIEW TEMPLATE; INDEX; Advert Page; Back Cover |
| Record Nr. | UNINA-9910787945903321 |
|
Rudd Colin
|
||
| Swindon, [England] : , : BCS The Chartered Institute for IT, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
