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Business process improvement toolbox / / Bjørn Andersen
| Business process improvement toolbox / / Bjørn Andersen |
| Autore | Andersen Bjørn |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | : American Society of Civil Engineers (ASCE) |
| Descrizione fisica | 1 online resource (312 p.) |
| Disciplina | 658.4/063 |
| Soggetto topico |
Reengineering (Management)
Benchmarking (Management) |
| ISBN |
1-63694-176-1
0-87389-027-2 600-00-4843-2 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Business process improvement -- Why is improvement necessary? -- A business process improvement framework -- Understanding the organization's stakeholders and strategic direction -- Stakeholder expectations of improvement -- Reviewing the organization's strategy -- SWOT analysis -- Competitive forces analysis -- Strategy map -- Understanding your current business processes -- From processes to departments to business processes -- Definition of a business process -- Classification of business processes -- Identifying the organization's business processes -- Business process modeling -- Relationship mapping -- Traditional flowchart -- Cross-functional flowchart -- Flowchart divided into process segments -- Several-leveled flowchart -- Flowchart with statistics -- Paper-and-pencil or PC? -- Using performance measurement in business process improvement -- The role of performance measurement in business process improvement -- Implementing a performance measurement system -- Performance indicators -- Creating a business process improvement roadmap -- Improvement project planning -- Trend analysis -- Spider chart -- Performance matrix -- Criteria testing -- Quality function deployment -- Organizing for business process improvement -- Business process improvement skills -- Organizational modes that support business process improvement -- Quality circles -- Cross-functional teams -- Stimulating an improvement culture -- The business process improvement toolbox -- The need for a toolbox -- A business process improvement model -- The tools in the toolbox -- Tools for collecting data about the performance shortcoming -- Sampling -- Surveying -- Check sheet -- Problem concentration diagram -- Tools for analyzing the performance shortcoming -- Critical incident -- Pareto chart -- Cause-and-effect chart -- Five whys analysis -- Scatter chart -- Histogram -- Relations diagram -- Matrix diagram -- Is-is not analysis -- Bottleneck analysis -- Tools for generating ideas and choosing among them -- Brainstorming -- Brainwriting/Crawford slip method -- Six thinking hats -- Nominal group technique -- Paired comparisons -- Tools for creating improvements -- Streamlining -- Bureaucracy elimination -- Redundancy elimination -- Value-added analysis -- Process cycle time reduction -- Idealizing -- Quality function deployment -- Statistical process control/control chart -- Definitions of variation -- Basic statistics -- Types of control charts -- Constructing control charts -- Interpreting the control charts -- Process capability -- Six Sigma -- The six sigma process -- Six Sigma in the organization -- Business process reengineering -- A process for conducting business process reengineering -- Planning -- Reengineering -- Transformation -- Implementation -- Benchmarking -- Definitions of benchmarking -- Conducting a benchmarking study -- Tools for implementing improvements -- AT analysis -- Tree diagram and process decision program chart -- Force field analysis -- Sample university - improving student satisfaction -- Description of the organization -- Development of performance priorities -- Understanding the current processes and performance shortcoming -- Analysis of the performance shortcoming -- Generating ideas and improvement proposals -- Implementation of improvements -- Green carpet seed - Revamping the business model -- Description of the organization -- Development of performance priorities -- Understanding the current processes and performance shortcoming -- Generating improvement ideas -- Developing an improved process -- Implementation of the new service -- Appendix Template package -- SWOT analysis -- Trend analysis -- Spider chart -- Performance matrix -- Criteria testing -- Quality function deployment -- Relationship mapping -- Cross-functional flowchart -- Check sheet -- Pareto chart -- Cause-and-effect chart -- Five whys analysis -- Scatter chart -- Histogram -- Relations diagram -- Is-is not analysis -- Paired comparisons -- Control chart -- Force field analysis. |
| Altri titoli varianti | Business Process Improvement Toolbox |
| Record Nr. | UNINA-9910789477303321 |
Andersen Bjørn
|
||
| : American Society of Civil Engineers (ASCE) | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Business process improvement toolbox / / Bjørn Andersen
| Business process improvement toolbox / / Bjørn Andersen |
| Autore | Andersen Bjørn |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | : American Society of Civil Engineers (ASCE) |
| Descrizione fisica | 1 online resource (312 p.) |
| Disciplina | 658.4/063 |
| Soggetto topico |
Reengineering (Management)
Benchmarking (Management) |
| ISBN |
1-63694-176-1
0-87389-027-2 600-00-4843-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Business process improvement -- Why is improvement necessary? -- A business process improvement framework -- Understanding the organization's stakeholders and strategic direction -- Stakeholder expectations of improvement -- Reviewing the organization's strategy -- SWOT analysis -- Competitive forces analysis -- Strategy map -- Understanding your current business processes -- From processes to departments to business processes -- Definition of a business process -- Classification of business processes -- Identifying the organization's business processes -- Business process modeling -- Relationship mapping -- Traditional flowchart -- Cross-functional flowchart -- Flowchart divided into process segments -- Several-leveled flowchart -- Flowchart with statistics -- Paper-and-pencil or PC? -- Using performance measurement in business process improvement -- The role of performance measurement in business process improvement -- Implementing a performance measurement system -- Performance indicators -- Creating a business process improvement roadmap -- Improvement project planning -- Trend analysis -- Spider chart -- Performance matrix -- Criteria testing -- Quality function deployment -- Organizing for business process improvement -- Business process improvement skills -- Organizational modes that support business process improvement -- Quality circles -- Cross-functional teams -- Stimulating an improvement culture -- The business process improvement toolbox -- The need for a toolbox -- A business process improvement model -- The tools in the toolbox -- Tools for collecting data about the performance shortcoming -- Sampling -- Surveying -- Check sheet -- Problem concentration diagram -- Tools for analyzing the performance shortcoming -- Critical incident -- Pareto chart -- Cause-and-effect chart -- Five whys analysis -- Scatter chart -- Histogram -- Relations diagram -- Matrix diagram -- Is-is not analysis -- Bottleneck analysis -- Tools for generating ideas and choosing among them -- Brainstorming -- Brainwriting/Crawford slip method -- Six thinking hats -- Nominal group technique -- Paired comparisons -- Tools for creating improvements -- Streamlining -- Bureaucracy elimination -- Redundancy elimination -- Value-added analysis -- Process cycle time reduction -- Idealizing -- Quality function deployment -- Statistical process control/control chart -- Definitions of variation -- Basic statistics -- Types of control charts -- Constructing control charts -- Interpreting the control charts -- Process capability -- Six Sigma -- The six sigma process -- Six Sigma in the organization -- Business process reengineering -- A process for conducting business process reengineering -- Planning -- Reengineering -- Transformation -- Implementation -- Benchmarking -- Definitions of benchmarking -- Conducting a benchmarking study -- Tools for implementing improvements -- AT analysis -- Tree diagram and process decision program chart -- Force field analysis -- Sample university - improving student satisfaction -- Description of the organization -- Development of performance priorities -- Understanding the current processes and performance shortcoming -- Analysis of the performance shortcoming -- Generating ideas and improvement proposals -- Implementation of improvements -- Green carpet seed - Revamping the business model -- Description of the organization -- Development of performance priorities -- Understanding the current processes and performance shortcoming -- Generating improvement ideas -- Developing an improved process -- Implementation of the new service -- Appendix Template package -- SWOT analysis -- Trend analysis -- Spider chart -- Performance matrix -- Criteria testing -- Quality function deployment -- Relationship mapping -- Cross-functional flowchart -- Check sheet -- Pareto chart -- Cause-and-effect chart -- Five whys analysis -- Scatter chart -- Histogram -- Relations diagram -- Is-is not analysis -- Paired comparisons -- Control chart -- Force field analysis. |
| Altri titoli varianti | Business Process Improvement Toolbox |
| Record Nr. | UNINA-9910811542603321 |
|
Andersen Bjørn
|
||
| : American Society of Civil Engineers (ASCE) | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Sedimentation engineering / edited by Vito A. Vanoni
| Sedimentation engineering / edited by Vito A. Vanoni |
| Autore | Vanoni, Vito A. |
| Pubbl/distr/stampa | Reston : American Society of Civil Engineers (ASCE), c2006 |
| Descrizione fisica | XXII, 418 p. : ill. ; 29 cm |
| Disciplina | 627.122 |
| Collana | ASCE Manuals and Reports on Engineering Practice |
| Soggetto non controllato |
Trasporto dei sedimenti
Conservazione del suolo |
| ISBN | 0-7844-0823-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-990009584010403321 |
|
Vanoni, Vito A.
|
||
| Reston : American Society of Civil Engineers (ASCE), c2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Transportation engineering basics / A.S. Narasimha Murty, Henry R. Mohle
| Transportation engineering basics / A.S. Narasimha Murty, Henry R. Mohle |
| Autore | Murty, A.S. Narasimha |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Reston, Va : American Society of Civil Engineers (ASCE), c2001 |
| Descrizione fisica | XIII, 165 p. : ill. ; 28 cm |
| Disciplina | 388 |
| Altri autori (Persone) | Mohle, Henry R. |
| Soggetto non controllato |
Trasporti
Comunicazioni |
| ISBN | 0-7844-0464-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-990009584040403321 |
|
Murty, A.S. Narasimha
|
||
| Reston, Va : American Society of Civil Engineers (ASCE), c2001 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
