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Biblioteca

MARC Lista (tabellare)
The Bluebeam guidebook : game-changing tips and stories for architects, engineers, and contractors / / Rachel Attebery, Jason Hascall
The Bluebeam guidebook : game-changing tips and stories for architects, engineers, and contractors / / Rachel Attebery, Jason Hascall
Autore Attebery Rachel <1990->
Pubbl/distr/stampa Hoboken, New Jersey : , : Wiley, , 2018
Descrizione fisica 1 online resource (319 pages) : illustrations
Disciplina 720.285/53
Soggetto topico Building information modeling - Computer programs
PDF (Computer file format)
ISBN 1-119-39395-7
1-119-39396-5
1-119-39397-3
Classificazione TEC005000
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Record Nr. UNINA-9910270909603321
Attebery Rachel <1990->  
Hoboken, New Jersey : , : Wiley, , 2018
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
The Bluebeam guidebook : game-changing tips and stories for architects, engineers, and contractors / / Rachel Attebery, Jason Hascall
The Bluebeam guidebook : game-changing tips and stories for architects, engineers, and contractors / / Rachel Attebery, Jason Hascall
Autore Attebery Rachel <1990->
Pubbl/distr/stampa Hoboken, New Jersey : , : Wiley, , 2018
Descrizione fisica 1 online resource (319 pages) : illustrations
Disciplina 720.285/53
Soggetto topico Building information modeling - Computer programs
PDF (Computer file format)
ISBN 1-119-39395-7
1-119-39396-5
1-119-39397-3
Classificazione TEC005000
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Record Nr. UNINA-9910813980503321
Attebery Rachel <1990->  
Hoboken, New Jersey : , : Wiley, , 2018
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Building services handbook / / Fred Hall and Roger Greeno
Building services handbook / / Fred Hall and Roger Greeno
Autore Hall F (Fred)
Edizione [7th ed.]
Pubbl/distr/stampa Abingdon, Oxon : , : Routledge, , 2013
Descrizione fisica 1 online resource (xiv, 720 p.) : ill
Disciplina 696
Altri autori (Persone) GreenoRoger
Soggetto topico Buildings - Mechanical equipment - Installation
Buildings - Maintenance
ISBN 1-135-98152-3
1-135-98145-0
0-203-43141-3
Classificazione TEC005000
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto 1. Introduction 2. Cold Water Supply Systems 3. Hot Water Supply Systems 4. Heating Systems 5. Fuel Characteristics and Storage 6. Ventilation Systems 7. Air Conditioning 8. Drainage Systems, Sewage Treatment and Refuse Disposal 9. Sanitary Fitments and Appliances: Discharge and Waste Systems 10. Gas Installation, Components and Controls 11. Electrical Supply and Installations 12. Mechanical Conveyors - Lifts, Escalators and Travelators 13. Fire Prevention and Control Services 14. Security Installations 15. Accommodation for Building Services 16. Alternative and Renewable Energy 17. Appendices: Glossary of Common Abbreviations; Graphical Symbols for Pipe Work; Identification of Pipe Work; Graphical Symbols for Electrical Installation Work; Metrication, Introduction, Background and Development; Conversion of Common Imperial Units to Metric; Notation on Building Services Drawings.
Record Nr. UNINA-9910786952303321
Hall F (Fred)  
Abingdon, Oxon : , : Routledge, , 2013
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Building services handbook / / Fred Hall and Roger Greeno
Building services handbook / / Fred Hall and Roger Greeno
Autore Hall F (Fred)
Edizione [7th ed.]
Pubbl/distr/stampa Abingdon, Oxon : , : Routledge, , 2013
Descrizione fisica 1 online resource (xiv, 720 p.) : ill
Disciplina 696
Altri autori (Persone) GreenoRoger
Soggetto topico Buildings - Mechanical equipment - Installation
Buildings - Maintenance
ISBN 1-135-98152-3
1-135-98145-0
0-203-43141-3
Classificazione TEC005000
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto 1. Introduction 2. Cold Water Supply Systems 3. Hot Water Supply Systems 4. Heating Systems 5. Fuel Characteristics and Storage 6. Ventilation Systems 7. Air Conditioning 8. Drainage Systems, Sewage Treatment and Refuse Disposal 9. Sanitary Fitments and Appliances: Discharge and Waste Systems 10. Gas Installation, Components and Controls 11. Electrical Supply and Installations 12. Mechanical Conveyors - Lifts, Escalators and Travelators 13. Fire Prevention and Control Services 14. Security Installations 15. Accommodation for Building Services 16. Alternative and Renewable Energy 17. Appendices: Glossary of Common Abbreviations; Graphical Symbols for Pipe Work; Identification of Pipe Work; Graphical Symbols for Electrical Installation Work; Metrication, Introduction, Background and Development; Conversion of Common Imperial Units to Metric; Notation on Building Services Drawings.
Record Nr. UNINA-9910810233103321
Hall F (Fred)  
Abingdon, Oxon : , : Routledge, , 2013
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Carbon management in the built environment / / Rohinton Emmanuel and Keith Baker
Carbon management in the built environment / / Rohinton Emmanuel and Keith Baker
Autore Emmanuel M. Rohinton <1962-, >
Pubbl/distr/stampa Abingdon, Oxon ; ; New York, N.Y. : , : Routledge, , 2012
Descrizione fisica 1 online resource (241 p.)
Disciplina 690.028/6
Altri autori (Persone) BakerKeith <1979->
Soggetto topico Sustainable buildings
Sustainable construction
ISBN 1-136-63290-5
1-283-52076-1
9786613833211
0-203-80331-0
1-136-63291-3
Classificazione TEC005000
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Cover; Title; Copyright; Dedication; Table of Contents; List of figures; List of tables; Foreword; Preface; Acknowledgements; SECTION A: Overview; 1 Historical background: from sustainable development to carbon management; 1.1 The built environment's role in the global carbon cycle; 1.2 History of policies and protocols for carbon management; 1.3 Equity implications of carbon management; References; 2 Overview of climate change; 2.1 Climate change science and the greenhouse gases (GHGs); 2.2 Global greenhouse gas emissions; 2.2.1 Contraction and Convergence; 2.3 Greenhouse gas sources
2.3.1 Peak oil2.4 Greenhouse gas sinks; 2.5 Adaptation and mitigation; 2.6 Vulnerability; Bibliography; 3 Sectoral approaches to carbon management; 3.1 Energy generation; 3.2 Transport; 3.3 Water and wastewater; 3.4 Waste management; 3.5 Information and communications technology; 3.6 Manufacturing and distribution; 3.7 Green spaces; 3.8 Human behaviour; Bibliography; SECTION B: Strategies for a low carbon built environment; 4 Energy generation for a low carbon built environment; 4.1 Micro and distributed generation; 4.1.1 Solar thermal; 4.1.2 Solar photovoltaics; 4.1.3 Micro wind
4.1.4 Ground source heat pumps4.1.5 Air source heat pumps; 4.1.6 Geothermal; 4.1.7 Micro and community CHP and biomass; 4.1.8 Anaerobic digestion; 4.1.9 Micro-hydro; 4.2 Centralised renewable generation; 4.2.1 Hydropower; 4.2.2 Wind farms; 4.2.3 Solar farms; 4.2.4 Wave and tidal power; 4.2.5 Biomass; 4.2.6 Nuclear; References; 5 Carbon management in the new build; 5.1 Defining the 'carbon problem'; 5.1.1 Principal emission drivers in the built environment; 5.2 Physics of buildings; 5.2.1 Climate; 5.2.2 Indices to quantify the climatic burden on buildings; 5.2.3 Thermal comfort
5.2.4 Key building processes and needs5.3 Passive/low energy design approaches; 5.3.1 Temperate climates; Case study: The Passivhaus approach; Case study: Zero carbon domestic buildings in temperate climates; Case study: The case of zero energy (i.e. energy exporting) buildings in the UK; 5.3.2 Warm, humid climates; Case study: Zero carbon non-domestic buildings in warm, humid climates: MAS Intimates Thurulie, Thulhiriya, Sri Lanka; 5.3.3 Hot, dry climates; 5.4 Problems needing urgent action; 5.4.1 Overheating; 5.4.2 Thermal comfort standards; 5.5 Drivers and barriers to LZC in the new build
References6 Carbon management in the existing stock; 6.1 Retrofitting buildings for low/zero carbon - climate-specific solutions; 6.1.1 Retrofit in temperate climates; 6.1.2 Retrofit in warm climates; 6.2 Retrofitting buildings for low/zero carbon - climate-independent solutions; 6.2.1 Green roofs; 6.2.2 Lighting and small appliances; 6.2.3 Smart meters; 6.2.4 CHP and renewable energy; 6.3 Barriers and opportunities to LZC in existing buildings; 6.3.1 Key drivers; 6.3.2 Key challenges; References; 7 Carbon management in cities; 7.1 Introduction
7.1.1 Data on global cities and their carbon emissions
Record Nr. UNINA-9910790490003321
Emmanuel M. Rohinton <1962-, >  
Abingdon, Oxon ; ; New York, N.Y. : , : Routledge, , 2012
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Carbon management in the built environment / / Rohinton Emmanuel and Keith Baker
Carbon management in the built environment / / Rohinton Emmanuel and Keith Baker
Autore Emmanuel M. Rohinton <1962-, >
Edizione [1st ed.]
Pubbl/distr/stampa Abingdon, Oxon ; ; New York, N.Y. : , : Routledge, , 2012
Descrizione fisica 1 online resource (241 p.)
Disciplina 690.028/6
Altri autori (Persone) BakerKeith <1979->
Soggetto topico Sustainable buildings
Sustainable construction
ISBN 1-136-63290-5
1-283-52076-1
9786613833211
0-203-80331-0
1-136-63291-3
Classificazione TEC005000
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Cover; Title; Copyright; Dedication; Table of Contents; List of figures; List of tables; Foreword; Preface; Acknowledgements; SECTION A: Overview; 1 Historical background: from sustainable development to carbon management; 1.1 The built environment's role in the global carbon cycle; 1.2 History of policies and protocols for carbon management; 1.3 Equity implications of carbon management; References; 2 Overview of climate change; 2.1 Climate change science and the greenhouse gases (GHGs); 2.2 Global greenhouse gas emissions; 2.2.1 Contraction and Convergence; 2.3 Greenhouse gas sources
2.3.1 Peak oil2.4 Greenhouse gas sinks; 2.5 Adaptation and mitigation; 2.6 Vulnerability; Bibliography; 3 Sectoral approaches to carbon management; 3.1 Energy generation; 3.2 Transport; 3.3 Water and wastewater; 3.4 Waste management; 3.5 Information and communications technology; 3.6 Manufacturing and distribution; 3.7 Green spaces; 3.8 Human behaviour; Bibliography; SECTION B: Strategies for a low carbon built environment; 4 Energy generation for a low carbon built environment; 4.1 Micro and distributed generation; 4.1.1 Solar thermal; 4.1.2 Solar photovoltaics; 4.1.3 Micro wind
4.1.4 Ground source heat pumps4.1.5 Air source heat pumps; 4.1.6 Geothermal; 4.1.7 Micro and community CHP and biomass; 4.1.8 Anaerobic digestion; 4.1.9 Micro-hydro; 4.2 Centralised renewable generation; 4.2.1 Hydropower; 4.2.2 Wind farms; 4.2.3 Solar farms; 4.2.4 Wave and tidal power; 4.2.5 Biomass; 4.2.6 Nuclear; References; 5 Carbon management in the new build; 5.1 Defining the 'carbon problem'; 5.1.1 Principal emission drivers in the built environment; 5.2 Physics of buildings; 5.2.1 Climate; 5.2.2 Indices to quantify the climatic burden on buildings; 5.2.3 Thermal comfort
5.2.4 Key building processes and needs5.3 Passive/low energy design approaches; 5.3.1 Temperate climates; Case study: The Passivhaus approach; Case study: Zero carbon domestic buildings in temperate climates; Case study: The case of zero energy (i.e. energy exporting) buildings in the UK; 5.3.2 Warm, humid climates; Case study: Zero carbon non-domestic buildings in warm, humid climates: MAS Intimates Thurulie, Thulhiriya, Sri Lanka; 5.3.3 Hot, dry climates; 5.4 Problems needing urgent action; 5.4.1 Overheating; 5.4.2 Thermal comfort standards; 5.5 Drivers and barriers to LZC in the new build
References6 Carbon management in the existing stock; 6.1 Retrofitting buildings for low/zero carbon - climate-specific solutions; 6.1.1 Retrofit in temperate climates; 6.1.2 Retrofit in warm climates; 6.2 Retrofitting buildings for low/zero carbon - climate-independent solutions; 6.2.1 Green roofs; 6.2.2 Lighting and small appliances; 6.2.3 Smart meters; 6.2.4 CHP and renewable energy; 6.3 Barriers and opportunities to LZC in existing buildings; 6.3.1 Key drivers; 6.3.2 Key challenges; References; 7 Carbon management in cities; 7.1 Introduction
7.1.1 Data on global cities and their carbon emissions
Record Nr. UNINA-9910811238903321
Emmanuel M. Rohinton <1962-, >  
Abingdon, Oxon ; ; New York, N.Y. : , : Routledge, , 2012
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Collaborative working in construction / / edited by Dino Bouchlaghem
Collaborative working in construction / / edited by Dino Bouchlaghem
Pubbl/distr/stampa Abingdon, Oxon : , : Spon Press, , 2012
Descrizione fisica 1 online resource (208 p. ) : ill
Disciplina 690
Altri autori (Persone) BouchlaghemDino
Soggetto topico Building - Superintendence
Teams in the workplace
Cooperativeness
ISBN 1-136-89211-7
1-283-46124-2
9786613461247
1-136-89212-5
0-203-84051-8
Classificazione TEC005000
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto 1. Introduction 2. Collaborative Working - Key Concepts 3. Wireless and Mobile Technologies for Collaboration in Construction 4. Multi Disciplinary Collaborative Design and Construction 5. Planning and Implementation of Collaborative working in Construction 6. Change Management 7. Collaboration Environment in Practice - Case Studies 8. Change Management Framework 9. Concluding Notes
Record Nr. UNINA-9910790473503321
Abingdon, Oxon : , : Spon Press, , 2012
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Collaborative working in construction / / edited by Dino Bouchlaghem
Collaborative working in construction / / edited by Dino Bouchlaghem
Edizione [1st ed.]
Pubbl/distr/stampa Abingdon, Oxon : , : Spon Press, , 2012
Descrizione fisica 1 online resource (208 p. ) : ill
Disciplina 690
Altri autori (Persone) BouchlaghemDino
Soggetto topico Building - Superintendence
Teams in the workplace
Cooperativeness
ISBN 1-136-89211-7
1-283-46124-2
9786613461247
1-136-89212-5
0-203-84051-8
Classificazione TEC005000
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto 1. Introduction 2. Collaborative Working - Key Concepts 3. Wireless and Mobile Technologies for Collaboration in Construction 4. Multi Disciplinary Collaborative Design and Construction 5. Planning and Implementation of Collaborative working in Construction 6. Change Management 7. Collaboration Environment in Practice - Case Studies 8. Change Management Framework 9. Concluding Notes
Record Nr. UNINA-9910814091303321
Abingdon, Oxon : , : Spon Press, , 2012
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Conflicts in construction [[electronic resource] ] : avoiding, managing, resolving / / Jeffery Whitfield
Conflicts in construction [[electronic resource] ] : avoiding, managing, resolving / / Jeffery Whitfield
Autore Whitfield Jeffery
Edizione [2nd ed.]
Pubbl/distr/stampa Chichester, England ; ; Ames, Iowa, : Wiley-Blackwell, 2012
Descrizione fisica 1 online resource (154 p.)
Disciplina 624
624.068
Soggetto topico Construction industry - Management
Conflict management
ISBN 1-118-29869-1
1-283-54242-0
9786613854872
1-118-29868-3
Classificazione TEC005000
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Conflicts in Construction: Avoiding, Managing, Resolving; Contents; Preface; 1 Conflicts in Construction; 1.1 Recent history; 1.2 Understanding conflict; 1.3 Addressing conflict; 1.4 Positive aspects of a conflict; 1.5 The real causes of conflict; 1.5.1 Misunderstandings; 1.5.2 Sensitivity; 1.5.3 Values; 1.5.4 Interests; 1.5.5 People; 2 Why Do We Need to Manage Conflict?; 2.1 Functional conflict; 2.2 Dysfunctional conflict; 3 Causes of Conflict; 3.1 A conflict of ideas; 3.1.1 Environment; 3.1.2 Education; 3.1.3 Experiences; 3.1.4 Ideas; 3.2 A conflict of beliefs; 3.3 A conflict of interests
3.4 The Fertile Ground Theory3.4.1 Prototype; 3.4.2 Change; 3.4.3 Delay; 3.4.4 Quality; 3.4.5 Time; 3.4.6 Money; 3.5 Internal conflict; 3.6 Internal conflict in construction; 3.7 Other factors; 4 Dishonesty and Self Deception; 4.1 Plain dishonesty; 4.2 Self delusion; 4.3 Cognitive Dissonance; 4.4 Confirmative Bias; 5 Interpersonal Relationships; 5.1 Anthropological factors; 5.1.1 Social filtering; 5.2 Sociological factors; 5.2.1 Experiential influences; 5.2.2 Interpersonal influences; 5.3 Physiological factors; 5.3.1 Physical attributes; 5.3.2 Health; 5.3.3 Sensitivity
5.4 Psychological factors5.4.1 Perception; 5.4.2 Women and men; 5.5 Prejudice; 5.6 Personality types; 5.6.1 People; 5.6.2 Stress; 5.6.3 Personalities; 5.7 The urge to conflict; 6 Anatomy of a Construction Project; 6.1 Overview of the project and the parties; 6.1.1 The client; 6.1.2 The feed contractor/design contractor; 6.1.3 The Contractor; 6.2 The pre-contract period; 6.2.1 The analysis so far; 6.3 The contract period; 6.3.1 The analysis so far; 6.4 The dispute period; 6.5 Summary and analysis of the dispute; 7 Twelve Steps for Reducing Conflict; 7.1 Step 1: Communicate with precision
7.2 Step 2: Listen and consider attentively7.3 Step 3: Think before speaking; 7.3.1 Tone is so very important in responding to others; 7.4 Step 4: Take time to build relationships; 7.5 Step 5: Be honest in your dealings with others; 7.6 Step 6: Do not dispute trivial matters; 7.7 Step 7: Look for common ground; 7.8 Step 8: Recognise and avoid prejudice; 7.9 Step 9: Express your understanding; 7.10 Step 10: Control your emotions; 7.11 Step 11: Apologise gracefully if you are wrong; 7.12 Step 12: Accept apologies gracefully if others are in the wrong; 8 Reducing Conflict
8.1 People, people, people8.2 Interpersonal techniques; 8.2.1 Smile; 8.2.2 Use names often; 8.2.3 First impressions; 8.2.4 Show interest in others; 8.3 Perceptions and personalities; 8.3.1 Perception and reality; 8.3.2 Personalities; 8.4 Tactical behaviour; 8.4.1 Deceit; 8.4.2 Blackmail and coercion; 8.4.3 Bullying and duress; 8.4.4 Harassment; 8.4.5 Sarcasm; 8.5 Summary; 9 Managing Conflict; 9.1 Simple resolution techniques; 9.1.1 Fact finding; 9.1.2 Problem solving; 9.2 Control of conflict; 9.3 Conflict prevention; 9.3.1 Precautions; 9.3.2 Symptoms; 9.3.3 Alarms; 9.3.4 Starve the conflict
9.4 Prevent conflict from spreading
Record Nr. UNINA-9910779499403321
Whitfield Jeffery  
Chichester, England ; ; Ames, Iowa, : Wiley-Blackwell, 2012
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Conflicts in construction [[electronic resource] ] : avoiding, managing, resolving / / Jeffery Whitfield
Conflicts in construction [[electronic resource] ] : avoiding, managing, resolving / / Jeffery Whitfield
Autore Whitfield Jeffery
Edizione [2nd ed.]
Pubbl/distr/stampa Chichester, England ; ; Ames, Iowa, : Wiley-Blackwell, 2012
Descrizione fisica 1 online resource (154 p.)
Disciplina 624
624.068
Soggetto topico Construction industry - Management
Conflict management
ISBN 1-118-29869-1
1-283-54242-0
9786613854872
1-118-29868-3
Classificazione TEC005000
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Conflicts in Construction: Avoiding, Managing, Resolving; Contents; Preface; 1 Conflicts in Construction; 1.1 Recent history; 1.2 Understanding conflict; 1.3 Addressing conflict; 1.4 Positive aspects of a conflict; 1.5 The real causes of conflict; 1.5.1 Misunderstandings; 1.5.2 Sensitivity; 1.5.3 Values; 1.5.4 Interests; 1.5.5 People; 2 Why Do We Need to Manage Conflict?; 2.1 Functional conflict; 2.2 Dysfunctional conflict; 3 Causes of Conflict; 3.1 A conflict of ideas; 3.1.1 Environment; 3.1.2 Education; 3.1.3 Experiences; 3.1.4 Ideas; 3.2 A conflict of beliefs; 3.3 A conflict of interests
3.4 The Fertile Ground Theory3.4.1 Prototype; 3.4.2 Change; 3.4.3 Delay; 3.4.4 Quality; 3.4.5 Time; 3.4.6 Money; 3.5 Internal conflict; 3.6 Internal conflict in construction; 3.7 Other factors; 4 Dishonesty and Self Deception; 4.1 Plain dishonesty; 4.2 Self delusion; 4.3 Cognitive Dissonance; 4.4 Confirmative Bias; 5 Interpersonal Relationships; 5.1 Anthropological factors; 5.1.1 Social filtering; 5.2 Sociological factors; 5.2.1 Experiential influences; 5.2.2 Interpersonal influences; 5.3 Physiological factors; 5.3.1 Physical attributes; 5.3.2 Health; 5.3.3 Sensitivity
5.4 Psychological factors5.4.1 Perception; 5.4.2 Women and men; 5.5 Prejudice; 5.6 Personality types; 5.6.1 People; 5.6.2 Stress; 5.6.3 Personalities; 5.7 The urge to conflict; 6 Anatomy of a Construction Project; 6.1 Overview of the project and the parties; 6.1.1 The client; 6.1.2 The feed contractor/design contractor; 6.1.3 The Contractor; 6.2 The pre-contract period; 6.2.1 The analysis so far; 6.3 The contract period; 6.3.1 The analysis so far; 6.4 The dispute period; 6.5 Summary and analysis of the dispute; 7 Twelve Steps for Reducing Conflict; 7.1 Step 1: Communicate with precision
7.2 Step 2: Listen and consider attentively7.3 Step 3: Think before speaking; 7.3.1 Tone is so very important in responding to others; 7.4 Step 4: Take time to build relationships; 7.5 Step 5: Be honest in your dealings with others; 7.6 Step 6: Do not dispute trivial matters; 7.7 Step 7: Look for common ground; 7.8 Step 8: Recognise and avoid prejudice; 7.9 Step 9: Express your understanding; 7.10 Step 10: Control your emotions; 7.11 Step 11: Apologise gracefully if you are wrong; 7.12 Step 12: Accept apologies gracefully if others are in the wrong; 8 Reducing Conflict
8.1 People, people, people8.2 Interpersonal techniques; 8.2.1 Smile; 8.2.2 Use names often; 8.2.3 First impressions; 8.2.4 Show interest in others; 8.3 Perceptions and personalities; 8.3.1 Perception and reality; 8.3.2 Personalities; 8.4 Tactical behaviour; 8.4.1 Deceit; 8.4.2 Blackmail and coercion; 8.4.3 Bullying and duress; 8.4.4 Harassment; 8.4.5 Sarcasm; 8.5 Summary; 9 Managing Conflict; 9.1 Simple resolution techniques; 9.1.1 Fact finding; 9.1.2 Problem solving; 9.2 Control of conflict; 9.3 Conflict prevention; 9.3.1 Precautions; 9.3.2 Symptoms; 9.3.3 Alarms; 9.3.4 Starve the conflict
9.4 Prevent conflict from spreading
Record Nr. UNINA-9910815650803321
Whitfield Jeffery  
Chichester, England ; ; Ames, Iowa, : Wiley-Blackwell, 2012
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui