Organization behaviour for leisure services [[electronic resource] /] / Conrad Lashley and Darren Lee-Ross |
Autore | Lashley Conrad |
Pubbl/distr/stampa | Oxford ; ; Boston, : Butterworth-Heinemann, c2003 |
Descrizione fisica | 1 online resource (274 p.) |
Disciplina |
790.0973
790/.0973 21 |
Altri autori (Persone) | Lee-RossDarren |
Soggetto topico |
Leisure industry - United States
Organizational behavior - United States |
Soggetto genere / forma | Electronic books. |
ISBN |
1-136-37512-0
1-281-05165-9 9786611051655 1-4175-0773-X 0-08-047984-7 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
Front Cover; Organization Behaviour for Leisure Services; Copyright Page; Contents; List of figures; List of tables; Acknowledgements; Introduction; Understanding leisure; Services and service organizations; Organizational behaviour; Reflective practitioners; 1. Hospitality, leisure and tourism services and organizational behaviour; Understanding organization behaviour; Describing organizations; The service context; Employment practice; Conclusion; 2. Organizational structure and design; Organizational structure: what does it mean?; Organizational extremes
Basic principles of structure and designConclusion; 3. Organizational politics: legitimacy and opposition; What does 'politics' mean in an organizational context?; Opposition within organizations; Conclusion; 4. Individuals in organizations: personality, perceptions and learning; What is individual behaviour?; Personality; What is perception?; Learning; Conclusion; 5. Individuals in organizations: attitudes, behaviour and motivation; Values, beliefs, attitudes and behaviour; What is motivation?; Job characteristics theory; Conclusion; 6. Emotions in leisure service organizations The emotional organizationEmotional labour; Emotions and employment practice; Conclusion; 7. Groups, leadership and power; Groups in organizations; Working in teams; Leadership; Sources of leadership power; Conclusion; 8. Organizational culture: context for leisure services; Understanding culture; Organizational culture; Organizational subcultures; Conclusion; 9. The empowered leisure service organization; Empowerment: what does it mean?; Relational empowerment; The psychology of empowerment; Conclusion; 10. Effective communication in leisure service organizations Effective communication: what does it mean?Communication flows in leisure service organizations; Effective communication in leisure service organizations; The importance of line manager communications; Communication and leisure service organization performance; Conclusion; 11. Diversity management in organizations; Discrimination in the workplace; Increasing workplace diversity; Celebrating diversity; The social psychology of togetherness; Conclusion; 12. Management practice in leisure service organizations; What do managers actually do?; Management levels; Management skills Unique characteristics?Conclusion; References; Index |
Record Nr. | UNINA-9910455761103321 |
Lashley Conrad
![]() |
||
Oxford ; ; Boston, : Butterworth-Heinemann, c2003 | ||
![]() | ||
Lo trovi qui: Univ. Federico II | ||
|
Organization behaviour for leisure services [[electronic resource] /] / Conrad Lashley and Darren Lee-Ross |
Autore | Lashley Conrad |
Pubbl/distr/stampa | Oxford ; ; Boston, : Butterworth-Heinemann, c2003 |
Descrizione fisica | 1 online resource (274 p.) |
Disciplina |
790.0973
790/.0973 21 |
Altri autori (Persone) | Lee-RossDarren |
Soggetto topico |
Leisure industry - United States
Organizational behavior - United States |
ISBN |
1-136-37512-0
1-281-05165-9 9786611051655 1-4175-0773-X 0-08-047984-7 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
Front Cover; Organization Behaviour for Leisure Services; Copyright Page; Contents; List of figures; List of tables; Acknowledgements; Introduction; Understanding leisure; Services and service organizations; Organizational behaviour; Reflective practitioners; 1. Hospitality, leisure and tourism services and organizational behaviour; Understanding organization behaviour; Describing organizations; The service context; Employment practice; Conclusion; 2. Organizational structure and design; Organizational structure: what does it mean?; Organizational extremes
Basic principles of structure and designConclusion; 3. Organizational politics: legitimacy and opposition; What does 'politics' mean in an organizational context?; Opposition within organizations; Conclusion; 4. Individuals in organizations: personality, perceptions and learning; What is individual behaviour?; Personality; What is perception?; Learning; Conclusion; 5. Individuals in organizations: attitudes, behaviour and motivation; Values, beliefs, attitudes and behaviour; What is motivation?; Job characteristics theory; Conclusion; 6. Emotions in leisure service organizations The emotional organizationEmotional labour; Emotions and employment practice; Conclusion; 7. Groups, leadership and power; Groups in organizations; Working in teams; Leadership; Sources of leadership power; Conclusion; 8. Organizational culture: context for leisure services; Understanding culture; Organizational culture; Organizational subcultures; Conclusion; 9. The empowered leisure service organization; Empowerment: what does it mean?; Relational empowerment; The psychology of empowerment; Conclusion; 10. Effective communication in leisure service organizations Effective communication: what does it mean?Communication flows in leisure service organizations; Effective communication in leisure service organizations; The importance of line manager communications; Communication and leisure service organization performance; Conclusion; 11. Diversity management in organizations; Discrimination in the workplace; Increasing workplace diversity; Celebrating diversity; The social psychology of togetherness; Conclusion; 12. Management practice in leisure service organizations; What do managers actually do?; Management levels; Management skills Unique characteristics?Conclusion; References; Index |
Record Nr. | UNINA-9910780442103321 |
Lashley Conrad
![]() |
||
Oxford ; ; Boston, : Butterworth-Heinemann, c2003 | ||
![]() | ||
Lo trovi qui: Univ. Federico II | ||
|
Organization behaviour for leisure services / / Conrad Lashley and Darren Lee-Ross |
Autore | Lashley Conrad |
Edizione | [1st ed.] |
Pubbl/distr/stampa | Oxford ; ; Boston, : Butterworth-Heinemann, c2003 |
Descrizione fisica | 1 online resource (274 p.) |
Disciplina |
790.0973
790/.0973 21 |
Altri autori (Persone) | Lee-RossDarren |
Soggetto topico |
Leisure industry - United States
Organizational behavior - United States |
ISBN |
1-136-37512-0
1-281-05165-9 9786611051655 1-4175-0773-X 0-08-047984-7 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
Front Cover; Organization Behaviour for Leisure Services; Copyright Page; Contents; List of figures; List of tables; Acknowledgements; Introduction; Understanding leisure; Services and service organizations; Organizational behaviour; Reflective practitioners; 1. Hospitality, leisure and tourism services and organizational behaviour; Understanding organization behaviour; Describing organizations; The service context; Employment practice; Conclusion; 2. Organizational structure and design; Organizational structure: what does it mean?; Organizational extremes
Basic principles of structure and designConclusion; 3. Organizational politics: legitimacy and opposition; What does 'politics' mean in an organizational context?; Opposition within organizations; Conclusion; 4. Individuals in organizations: personality, perceptions and learning; What is individual behaviour?; Personality; What is perception?; Learning; Conclusion; 5. Individuals in organizations: attitudes, behaviour and motivation; Values, beliefs, attitudes and behaviour; What is motivation?; Job characteristics theory; Conclusion; 6. Emotions in leisure service organizations The emotional organizationEmotional labour; Emotions and employment practice; Conclusion; 7. Groups, leadership and power; Groups in organizations; Working in teams; Leadership; Sources of leadership power; Conclusion; 8. Organizational culture: context for leisure services; Understanding culture; Organizational culture; Organizational subcultures; Conclusion; 9. The empowered leisure service organization; Empowerment: what does it mean?; Relational empowerment; The psychology of empowerment; Conclusion; 10. Effective communication in leisure service organizations Effective communication: what does it mean?Communication flows in leisure service organizations; Effective communication in leisure service organizations; The importance of line manager communications; Communication and leisure service organization performance; Conclusion; 11. Diversity management in organizations; Discrimination in the workplace; Increasing workplace diversity; Celebrating diversity; The social psychology of togetherness; Conclusion; 12. Management practice in leisure service organizations; What do managers actually do?; Management levels; Management skills Unique characteristics?Conclusion; References; Index |
Record Nr. | UNINA-9910822263903321 |
Lashley Conrad
![]() |
||
Oxford ; ; Boston, : Butterworth-Heinemann, c2003 | ||
![]() | ||
Lo trovi qui: Univ. Federico II | ||
|