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MARC Lista (tabellare)
Benchmarking in construction [[electronic resource] /] / Steven McCabe
Benchmarking in construction [[electronic resource] /] / Steven McCabe
Autore McCabe Steven
Pubbl/distr/stampa Malden, Mass., : Blackwell Science, 2001
Descrizione fisica 1 online resource (306 p.)
Disciplina 690.068
690.0685
Soggetto topico Building - Quality control
Benchmarking (Management)
Soggetto genere / forma Electronic books.
ISBN 1-282-34173-1
9786612341731
0-470-69605-2
0-470-69530-7
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto BENCHMARKING IN CONSTRUCTION; Contents; Foreword; Preface; Acknowledgements; Chapter 1 Introduction; 1.1 What reading this book will assist you to do; 1.2 People - the core concept of benchmarking for best practice; 1.3 Understanding the importance of benchmarking - a personal perspective; 1.4 Learning from the best: the Japanese construction industry; 1.5 Rethinking Construction: a catalyst for change in British construction?; 1.6 The Construction Best Practice Programme; 1.6.1 The key performance indicators; 1.7 A brief outline of subsequent chapters
Chapter 2 Getting to Grips with the ConceptsObjectives; 2.1 Establishing the principle of benchmarking for best practice; 2.2 Defining benchmarking and best practice; 2.3 Types of benchmarking; 2.3.1 Internal benchmarking; 2.3.2 Competitive benchmarking; 2.3.3 Functional or generic benchmarking; 2.4 The Rank Xerox story; 2.4.1 What did Rank Xerox do?; 2.4.2 Summarising the Rank Xerox approach; 2.5 Conclusion; Summay; Chapter 3 What is TQM and its Importance to Benchmarking?; Objectives; 3.1 Defining TQM; 3.2 The origins of TQM - the influence of Deming (1900-1993) and Juran (1904)
3.2.1 SPC (Statistical Process Control) - the cornerstone of Deming's philosophy3.2.2 Juran's quality trilogy; 3.3 The Toyota story - an early example of benchmarking; 3.4 The development of TQM in the West; 3.4.1 The move from inspection and quality control to quality assurance and TQM; 3.5 Achieving customer delight - the importance of recognising people as a key component of TQM; Summary; Chapter 4 Facilitating a Change in Organisational Culture; Objectives; 4.1 Organisational culture; 4.1.1 What is organisational culture?; 4.2 Senior management's role in creating cultural change
4.2.1 What senior managers in construction organisations can do to create culture change4.3 The role of middle managers and change agents; 4.4 'Getting the troops on board'; 4.4.1 Motivation of people; 4.4.2 Using teamwork in cultural change; 4.4.3 Types of team; 4.4.4 Picking the right members for a successful team; 4.4.5 Development of the team; 4.5 The role of learning organisations in TQM and benchmarking; 4.6 Methods of organisational learning; Summary; Chapter 5 The Use of Critical Success Factors, Processes and Systems in Benchmarking; Objectives; 5.1 Where to start from
5.2 Critical success factors and key performance indicators5.2.1 Critical success factors; 5.2.2 Key performance indicators; 5.3 The importance of understanding processes; 5.4 Process mapping: 'the metaphor of the cup of tea'; 5.5 Quality systems and procedures; 5.5.1 The use of quality systems in continuous improvement; Summary; Chapter 6 Benchmarking Customer Satisfaction; Objectives; 6.1 The paradigm shift in customer value strategy; 6.2 The benefits of retaining customers; 6.3 Factors that must be considered when measuring customer satisfaction
6.4 A selection of models that can be used to carry out benchmarking of customer satisfaction
Record Nr. UNINA-9910144527003321
McCabe Steven  
Malden, Mass., : Blackwell Science, 2001
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Benchmarking in construction [[electronic resource] /] / Steven McCabe
Benchmarking in construction [[electronic resource] /] / Steven McCabe
Autore McCabe Steven
Pubbl/distr/stampa Malden, Mass., : Blackwell Science, 2001
Descrizione fisica 1 online resource (306 p.)
Disciplina 690.068
690.0685
Soggetto topico Building - Quality control
Benchmarking (Management)
ISBN 1-282-34173-1
9786612341731
0-470-69605-2
0-470-69530-7
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto BENCHMARKING IN CONSTRUCTION; Contents; Foreword; Preface; Acknowledgements; Chapter 1 Introduction; 1.1 What reading this book will assist you to do; 1.2 People - the core concept of benchmarking for best practice; 1.3 Understanding the importance of benchmarking - a personal perspective; 1.4 Learning from the best: the Japanese construction industry; 1.5 Rethinking Construction: a catalyst for change in British construction?; 1.6 The Construction Best Practice Programme; 1.6.1 The key performance indicators; 1.7 A brief outline of subsequent chapters
Chapter 2 Getting to Grips with the ConceptsObjectives; 2.1 Establishing the principle of benchmarking for best practice; 2.2 Defining benchmarking and best practice; 2.3 Types of benchmarking; 2.3.1 Internal benchmarking; 2.3.2 Competitive benchmarking; 2.3.3 Functional or generic benchmarking; 2.4 The Rank Xerox story; 2.4.1 What did Rank Xerox do?; 2.4.2 Summarising the Rank Xerox approach; 2.5 Conclusion; Summay; Chapter 3 What is TQM and its Importance to Benchmarking?; Objectives; 3.1 Defining TQM; 3.2 The origins of TQM - the influence of Deming (1900-1993) and Juran (1904)
3.2.1 SPC (Statistical Process Control) - the cornerstone of Deming's philosophy3.2.2 Juran's quality trilogy; 3.3 The Toyota story - an early example of benchmarking; 3.4 The development of TQM in the West; 3.4.1 The move from inspection and quality control to quality assurance and TQM; 3.5 Achieving customer delight - the importance of recognising people as a key component of TQM; Summary; Chapter 4 Facilitating a Change in Organisational Culture; Objectives; 4.1 Organisational culture; 4.1.1 What is organisational culture?; 4.2 Senior management's role in creating cultural change
4.2.1 What senior managers in construction organisations can do to create culture change4.3 The role of middle managers and change agents; 4.4 'Getting the troops on board'; 4.4.1 Motivation of people; 4.4.2 Using teamwork in cultural change; 4.4.3 Types of team; 4.4.4 Picking the right members for a successful team; 4.4.5 Development of the team; 4.5 The role of learning organisations in TQM and benchmarking; 4.6 Methods of organisational learning; Summary; Chapter 5 The Use of Critical Success Factors, Processes and Systems in Benchmarking; Objectives; 5.1 Where to start from
5.2 Critical success factors and key performance indicators5.2.1 Critical success factors; 5.2.2 Key performance indicators; 5.3 The importance of understanding processes; 5.4 Process mapping: 'the metaphor of the cup of tea'; 5.5 Quality systems and procedures; 5.5.1 The use of quality systems in continuous improvement; Summary; Chapter 6 Benchmarking Customer Satisfaction; Objectives; 6.1 The paradigm shift in customer value strategy; 6.2 The benefits of retaining customers; 6.3 Factors that must be considered when measuring customer satisfaction
6.4 A selection of models that can be used to carry out benchmarking of customer satisfaction
Record Nr. UNISA-996212480803316
McCabe Steven  
Malden, Mass., : Blackwell Science, 2001
Materiale a stampa
Lo trovi qui: Univ. di Salerno
Opac: Controlla la disponibilità qui
Benchmarking in construction [[electronic resource] /] / Steven McCabe
Benchmarking in construction [[electronic resource] /] / Steven McCabe
Autore McCabe Steven
Pubbl/distr/stampa Malden, Mass., : Blackwell Science, 2001
Descrizione fisica 1 online resource (306 p.)
Disciplina 690.068
690.0685
Soggetto topico Building - Quality control
Benchmarking (Management)
ISBN 1-282-34173-1
9786612341731
0-470-69605-2
0-470-69530-7
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto BENCHMARKING IN CONSTRUCTION; Contents; Foreword; Preface; Acknowledgements; Chapter 1 Introduction; 1.1 What reading this book will assist you to do; 1.2 People - the core concept of benchmarking for best practice; 1.3 Understanding the importance of benchmarking - a personal perspective; 1.4 Learning from the best: the Japanese construction industry; 1.5 Rethinking Construction: a catalyst for change in British construction?; 1.6 The Construction Best Practice Programme; 1.6.1 The key performance indicators; 1.7 A brief outline of subsequent chapters
Chapter 2 Getting to Grips with the ConceptsObjectives; 2.1 Establishing the principle of benchmarking for best practice; 2.2 Defining benchmarking and best practice; 2.3 Types of benchmarking; 2.3.1 Internal benchmarking; 2.3.2 Competitive benchmarking; 2.3.3 Functional or generic benchmarking; 2.4 The Rank Xerox story; 2.4.1 What did Rank Xerox do?; 2.4.2 Summarising the Rank Xerox approach; 2.5 Conclusion; Summay; Chapter 3 What is TQM and its Importance to Benchmarking?; Objectives; 3.1 Defining TQM; 3.2 The origins of TQM - the influence of Deming (1900-1993) and Juran (1904)
3.2.1 SPC (Statistical Process Control) - the cornerstone of Deming's philosophy3.2.2 Juran's quality trilogy; 3.3 The Toyota story - an early example of benchmarking; 3.4 The development of TQM in the West; 3.4.1 The move from inspection and quality control to quality assurance and TQM; 3.5 Achieving customer delight - the importance of recognising people as a key component of TQM; Summary; Chapter 4 Facilitating a Change in Organisational Culture; Objectives; 4.1 Organisational culture; 4.1.1 What is organisational culture?; 4.2 Senior management's role in creating cultural change
4.2.1 What senior managers in construction organisations can do to create culture change4.3 The role of middle managers and change agents; 4.4 'Getting the troops on board'; 4.4.1 Motivation of people; 4.4.2 Using teamwork in cultural change; 4.4.3 Types of team; 4.4.4 Picking the right members for a successful team; 4.4.5 Development of the team; 4.5 The role of learning organisations in TQM and benchmarking; 4.6 Methods of organisational learning; Summary; Chapter 5 The Use of Critical Success Factors, Processes and Systems in Benchmarking; Objectives; 5.1 Where to start from
5.2 Critical success factors and key performance indicators5.2.1 Critical success factors; 5.2.2 Key performance indicators; 5.3 The importance of understanding processes; 5.4 Process mapping: 'the metaphor of the cup of tea'; 5.5 Quality systems and procedures; 5.5.1 The use of quality systems in continuous improvement; Summary; Chapter 6 Benchmarking Customer Satisfaction; Objectives; 6.1 The paradigm shift in customer value strategy; 6.2 The benefits of retaining customers; 6.3 Factors that must be considered when measuring customer satisfaction
6.4 A selection of models that can be used to carry out benchmarking of customer satisfaction
Record Nr. UNINA-9910830431703321
McCabe Steven  
Malden, Mass., : Blackwell Science, 2001
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Construction Quality and the Economy : A Study at the Firm Level / / by Low Sui Pheng, Lau Shing Hou
Construction Quality and the Economy : A Study at the Firm Level / / by Low Sui Pheng, Lau Shing Hou
Autore Sui Pheng Low
Edizione [1st ed. 2019.]
Pubbl/distr/stampa Singapore : , : Springer Singapore : , : Imprint : Springer, , 2019
Descrizione fisica 1 online resource (271 pages)
Disciplina 690.0685
Collana Management in the Built Environment
Soggetto topico Building—Superintendence
Construction industry—Management
Building - Superintendence
Project management
Engineering economy
Construction Management
Project Management
Engineering Economics, Organization, Logistics, Marketing
ISBN 981-13-5847-8
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Introduction -- The Economy and the Construction Industry -- Government's Role in a High Quality Built Environment -- Firm Characteristics and Strategies -- Firm's Trade-Off Decisions and Theory of Firm Behavior -- The Conceptual Framework -- Research Design and Methodology -- Survey Results Analysis and Discussion -- Case Study Results Analysis and Discussion -- Experts Interviews on Triangulated and Non-Triangulated Findings -- Conclusions. .
Record Nr. UNINA-9910350305503321
Sui Pheng Low  
Singapore : , : Springer Singapore : , : Imprint : Springer, , 2019
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
La gestione della qualità nel processo edilizio / di Corrado Baldi e Mario Sanvito
La gestione della qualità nel processo edilizio / di Corrado Baldi e Mario Sanvito
Autore Baldi, Corrado
Pubbl/distr/stampa Milano : UNI, 2001
Descrizione fisica x, 309 p. ; 25 cm
Disciplina 690.0685
Altri autori (Persone) Sanvito, Marioauthor
Soggetto topico Imprese edili - Controllo di qualità
ISBN 8887777209
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione und
Record Nr. UNISALENTO-991003102249707536
Baldi, Corrado  
Milano : UNI, 2001
Materiale a stampa
Lo trovi qui: Univ. del Salento
Opac: Controlla la disponibilità qui
Guide to Good Practice in the Management of Time in Complex Projects [[electronic resource]]
Guide to Good Practice in the Management of Time in Complex Projects [[electronic resource]]
Autore Building) CIOB (Chartered Institute of
Pubbl/distr/stampa Hoboken, : Wiley, 2010
Descrizione fisica 1 online resource (172 p.)
Disciplina 690.068/5
690.0685
Soggetto topico Building - Superintendence
Building --Superintendence
Production scheduling
Civil & Environmental Engineering
Engineering & Applied Sciences
Civil Engineering
ISBN 1-282-88426-3
9786612884269
1-4443-2959-6
1-4443-2960-X
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Guide to Good Practice in the Management of Time in Complex Projects; Contents; Table of figures; Table of a cronyms; Time - Management Working - Group member and contributor details; Preface; Acknowledgements; 1: Preamble; 2: Strategy; 3: Developing the time - model; 4: Managing the time - model; 5: Communicating and integrating the time - model; APPENDICES; Glossary of terms; Index
Record Nr. UNINA-9910140913903321
Building) CIOB (Chartered Institute of  
Hoboken, : Wiley, 2010
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Guide to Good Practice in the Management of Time in Complex Projects
Guide to Good Practice in the Management of Time in Complex Projects
Autore Building) CIOB (Chartered Institute of
Edizione [1st ed.]
Pubbl/distr/stampa Hoboken, : Wiley, 2010
Descrizione fisica 1 online resource (172 p.)
Disciplina 690.068/5
690.0685
Soggetto topico Building - Superintendence
Building --Superintendence
Production scheduling
Civil & Environmental Engineering
Engineering & Applied Sciences
Civil Engineering
ISBN 9786612884269
9781282884267
1282884263
9781444329599
1444329596
9781444329605
144432960X
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Guide to Good Practice in the Management of Time in Complex Projects; Contents; Table of figures; Table of a cronyms; Time - Management Working - Group member and contributor details; Preface; Acknowledgements; 1: Preamble; 2: Strategy; 3: Developing the time - model; 4: Managing the time - model; 5: Communicating and integrating the time - model; APPENDICES; Glossary of terms; Index
Record Nr. UNINA-9910810671603321
Building) CIOB (Chartered Institute of  
Hoboken, : Wiley, 2010
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Guide to good practice in the management of time in major projects : dynamic time modelling / / Chartered Institute of Building
Guide to good practice in the management of time in major projects : dynamic time modelling / / Chartered Institute of Building
Pubbl/distr/stampa Hoboken, New Jersey ; ; Chichester, West Sussex, England : , : Wiley Blackwell, , 2018
Descrizione fisica 1 online resource (248 pages) : illustrations
Disciplina 690.0685
Soggetto topico Building - Superintendence
Production scheduling
ISBN 1-119-42843-2
1-119-42845-9
1-119-42847-5
9781119428398
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Introduction -- Strategy -- The dynamic time model -- Developing the dynamic time model -- Managing the dynamic time model -- Communicating the dynamic time model.
Record Nr. UNINA-9910270908703321
Hoboken, New Jersey ; ; Chichester, West Sussex, England : , : Wiley Blackwell, , 2018
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Guide to good practice in the management of time in major projects : dynamic time modelling / / Chartered Institute of Building
Guide to good practice in the management of time in major projects : dynamic time modelling / / Chartered Institute of Building
Pubbl/distr/stampa Hoboken, New Jersey ; ; Chichester, West Sussex, England : , : Wiley Blackwell, , 2018
Descrizione fisica 1 online resource (248 pages) : illustrations
Disciplina 690.0685
Soggetto topico Building - Superintendence
Production scheduling
ISBN 1-119-42843-2
1-119-42845-9
1-119-42847-5
9781119428398
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Introduction -- Strategy -- The dynamic time model -- Developing the dynamic time model -- Managing the dynamic time model -- Communicating the dynamic time model.
Record Nr. UNINA-9910821175703321
Hoboken, New Jersey ; ; Chichester, West Sussex, England : , : Wiley Blackwell, , 2018
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Il concetto di valore nell'architettura tecnica / Pier Luigi Maffei
Il concetto di valore nell'architettura tecnica / Pier Luigi Maffei
Autore MAFFEI, Pier Luigi
Pubbl/distr/stampa Milano : Il sole 24 ore, 2001
Descrizione fisica XII, 192 p. ; 24 cm
Disciplina 690.0685
Collana Edilizia e urbanistica
Soggetto topico Ingegneria chimica - Misure di sicurezza
ISBN 88-324-4267-1
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione ita
Record Nr. UNISA-990000457330203316
MAFFEI, Pier Luigi  
Milano : Il sole 24 ore, 2001
Materiale a stampa
Lo trovi qui: Univ. di Salerno
Opac: Controlla la disponibilità qui