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Benchmarking in construction [[electronic resource] /] / Steven McCabe
| Benchmarking in construction [[electronic resource] /] / Steven McCabe |
| Autore | McCabe Steven |
| Pubbl/distr/stampa | Malden, Mass., : Blackwell Science, 2001 |
| Descrizione fisica | 1 online resource (306 p.) |
| Disciplina |
690.068
690.0685 |
| Soggetto topico |
Building - Quality control
Benchmarking (Management) |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-282-34173-1
9786612341731 0-470-69605-2 0-470-69530-7 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
BENCHMARKING IN CONSTRUCTION; Contents; Foreword; Preface; Acknowledgements; Chapter 1 Introduction; 1.1 What reading this book will assist you to do; 1.2 People - the core concept of benchmarking for best practice; 1.3 Understanding the importance of benchmarking - a personal perspective; 1.4 Learning from the best: the Japanese construction industry; 1.5 Rethinking Construction: a catalyst for change in British construction?; 1.6 The Construction Best Practice Programme; 1.6.1 The key performance indicators; 1.7 A brief outline of subsequent chapters
Chapter 2 Getting to Grips with the ConceptsObjectives; 2.1 Establishing the principle of benchmarking for best practice; 2.2 Defining benchmarking and best practice; 2.3 Types of benchmarking; 2.3.1 Internal benchmarking; 2.3.2 Competitive benchmarking; 2.3.3 Functional or generic benchmarking; 2.4 The Rank Xerox story; 2.4.1 What did Rank Xerox do?; 2.4.2 Summarising the Rank Xerox approach; 2.5 Conclusion; Summay; Chapter 3 What is TQM and its Importance to Benchmarking?; Objectives; 3.1 Defining TQM; 3.2 The origins of TQM - the influence of Deming (1900-1993) and Juran (1904) 3.2.1 SPC (Statistical Process Control) - the cornerstone of Deming's philosophy3.2.2 Juran's quality trilogy; 3.3 The Toyota story - an early example of benchmarking; 3.4 The development of TQM in the West; 3.4.1 The move from inspection and quality control to quality assurance and TQM; 3.5 Achieving customer delight - the importance of recognising people as a key component of TQM; Summary; Chapter 4 Facilitating a Change in Organisational Culture; Objectives; 4.1 Organisational culture; 4.1.1 What is organisational culture?; 4.2 Senior management's role in creating cultural change 4.2.1 What senior managers in construction organisations can do to create culture change4.3 The role of middle managers and change agents; 4.4 'Getting the troops on board'; 4.4.1 Motivation of people; 4.4.2 Using teamwork in cultural change; 4.4.3 Types of team; 4.4.4 Picking the right members for a successful team; 4.4.5 Development of the team; 4.5 The role of learning organisations in TQM and benchmarking; 4.6 Methods of organisational learning; Summary; Chapter 5 The Use of Critical Success Factors, Processes and Systems in Benchmarking; Objectives; 5.1 Where to start from 5.2 Critical success factors and key performance indicators5.2.1 Critical success factors; 5.2.2 Key performance indicators; 5.3 The importance of understanding processes; 5.4 Process mapping: 'the metaphor of the cup of tea'; 5.5 Quality systems and procedures; 5.5.1 The use of quality systems in continuous improvement; Summary; Chapter 6 Benchmarking Customer Satisfaction; Objectives; 6.1 The paradigm shift in customer value strategy; 6.2 The benefits of retaining customers; 6.3 Factors that must be considered when measuring customer satisfaction 6.4 A selection of models that can be used to carry out benchmarking of customer satisfaction |
| Record Nr. | UNINA-9910144527003321 |
McCabe Steven
|
||
| Malden, Mass., : Blackwell Science, 2001 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Benchmarking in construction [[electronic resource] /] / Steven McCabe
| Benchmarking in construction [[electronic resource] /] / Steven McCabe |
| Autore | McCabe Steven |
| Pubbl/distr/stampa | Malden, Mass., : Blackwell Science, 2001 |
| Descrizione fisica | 1 online resource (306 p.) |
| Disciplina |
690.068
690.0685 |
| Soggetto topico |
Building - Quality control
Benchmarking (Management) |
| ISBN |
1-282-34173-1
9786612341731 0-470-69605-2 0-470-69530-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
BENCHMARKING IN CONSTRUCTION; Contents; Foreword; Preface; Acknowledgements; Chapter 1 Introduction; 1.1 What reading this book will assist you to do; 1.2 People - the core concept of benchmarking for best practice; 1.3 Understanding the importance of benchmarking - a personal perspective; 1.4 Learning from the best: the Japanese construction industry; 1.5 Rethinking Construction: a catalyst for change in British construction?; 1.6 The Construction Best Practice Programme; 1.6.1 The key performance indicators; 1.7 A brief outline of subsequent chapters
Chapter 2 Getting to Grips with the ConceptsObjectives; 2.1 Establishing the principle of benchmarking for best practice; 2.2 Defining benchmarking and best practice; 2.3 Types of benchmarking; 2.3.1 Internal benchmarking; 2.3.2 Competitive benchmarking; 2.3.3 Functional or generic benchmarking; 2.4 The Rank Xerox story; 2.4.1 What did Rank Xerox do?; 2.4.2 Summarising the Rank Xerox approach; 2.5 Conclusion; Summay; Chapter 3 What is TQM and its Importance to Benchmarking?; Objectives; 3.1 Defining TQM; 3.2 The origins of TQM - the influence of Deming (1900-1993) and Juran (1904) 3.2.1 SPC (Statistical Process Control) - the cornerstone of Deming's philosophy3.2.2 Juran's quality trilogy; 3.3 The Toyota story - an early example of benchmarking; 3.4 The development of TQM in the West; 3.4.1 The move from inspection and quality control to quality assurance and TQM; 3.5 Achieving customer delight - the importance of recognising people as a key component of TQM; Summary; Chapter 4 Facilitating a Change in Organisational Culture; Objectives; 4.1 Organisational culture; 4.1.1 What is organisational culture?; 4.2 Senior management's role in creating cultural change 4.2.1 What senior managers in construction organisations can do to create culture change4.3 The role of middle managers and change agents; 4.4 'Getting the troops on board'; 4.4.1 Motivation of people; 4.4.2 Using teamwork in cultural change; 4.4.3 Types of team; 4.4.4 Picking the right members for a successful team; 4.4.5 Development of the team; 4.5 The role of learning organisations in TQM and benchmarking; 4.6 Methods of organisational learning; Summary; Chapter 5 The Use of Critical Success Factors, Processes and Systems in Benchmarking; Objectives; 5.1 Where to start from 5.2 Critical success factors and key performance indicators5.2.1 Critical success factors; 5.2.2 Key performance indicators; 5.3 The importance of understanding processes; 5.4 Process mapping: 'the metaphor of the cup of tea'; 5.5 Quality systems and procedures; 5.5.1 The use of quality systems in continuous improvement; Summary; Chapter 6 Benchmarking Customer Satisfaction; Objectives; 6.1 The paradigm shift in customer value strategy; 6.2 The benefits of retaining customers; 6.3 Factors that must be considered when measuring customer satisfaction 6.4 A selection of models that can be used to carry out benchmarking of customer satisfaction |
| Record Nr. | UNISA-996212480803316 |
|
McCabe Steven
|
||
| Malden, Mass., : Blackwell Science, 2001 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
| ||
Benchmarking in construction [[electronic resource] /] / Steven McCabe
| Benchmarking in construction [[electronic resource] /] / Steven McCabe |
| Autore | McCabe Steven |
| Pubbl/distr/stampa | Malden, Mass., : Blackwell Science, 2001 |
| Descrizione fisica | 1 online resource (306 p.) |
| Disciplina |
690.068
690.0685 |
| Soggetto topico |
Building - Quality control
Benchmarking (Management) |
| ISBN |
1-282-34173-1
9786612341731 0-470-69605-2 0-470-69530-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
BENCHMARKING IN CONSTRUCTION; Contents; Foreword; Preface; Acknowledgements; Chapter 1 Introduction; 1.1 What reading this book will assist you to do; 1.2 People - the core concept of benchmarking for best practice; 1.3 Understanding the importance of benchmarking - a personal perspective; 1.4 Learning from the best: the Japanese construction industry; 1.5 Rethinking Construction: a catalyst for change in British construction?; 1.6 The Construction Best Practice Programme; 1.6.1 The key performance indicators; 1.7 A brief outline of subsequent chapters
Chapter 2 Getting to Grips with the ConceptsObjectives; 2.1 Establishing the principle of benchmarking for best practice; 2.2 Defining benchmarking and best practice; 2.3 Types of benchmarking; 2.3.1 Internal benchmarking; 2.3.2 Competitive benchmarking; 2.3.3 Functional or generic benchmarking; 2.4 The Rank Xerox story; 2.4.1 What did Rank Xerox do?; 2.4.2 Summarising the Rank Xerox approach; 2.5 Conclusion; Summay; Chapter 3 What is TQM and its Importance to Benchmarking?; Objectives; 3.1 Defining TQM; 3.2 The origins of TQM - the influence of Deming (1900-1993) and Juran (1904) 3.2.1 SPC (Statistical Process Control) - the cornerstone of Deming's philosophy3.2.2 Juran's quality trilogy; 3.3 The Toyota story - an early example of benchmarking; 3.4 The development of TQM in the West; 3.4.1 The move from inspection and quality control to quality assurance and TQM; 3.5 Achieving customer delight - the importance of recognising people as a key component of TQM; Summary; Chapter 4 Facilitating a Change in Organisational Culture; Objectives; 4.1 Organisational culture; 4.1.1 What is organisational culture?; 4.2 Senior management's role in creating cultural change 4.2.1 What senior managers in construction organisations can do to create culture change4.3 The role of middle managers and change agents; 4.4 'Getting the troops on board'; 4.4.1 Motivation of people; 4.4.2 Using teamwork in cultural change; 4.4.3 Types of team; 4.4.4 Picking the right members for a successful team; 4.4.5 Development of the team; 4.5 The role of learning organisations in TQM and benchmarking; 4.6 Methods of organisational learning; Summary; Chapter 5 The Use of Critical Success Factors, Processes and Systems in Benchmarking; Objectives; 5.1 Where to start from 5.2 Critical success factors and key performance indicators5.2.1 Critical success factors; 5.2.2 Key performance indicators; 5.3 The importance of understanding processes; 5.4 Process mapping: 'the metaphor of the cup of tea'; 5.5 Quality systems and procedures; 5.5.1 The use of quality systems in continuous improvement; Summary; Chapter 6 Benchmarking Customer Satisfaction; Objectives; 6.1 The paradigm shift in customer value strategy; 6.2 The benefits of retaining customers; 6.3 Factors that must be considered when measuring customer satisfaction 6.4 A selection of models that can be used to carry out benchmarking of customer satisfaction |
| Record Nr. | UNINA-9910830431703321 |
|
McCabe Steven
|
||
| Malden, Mass., : Blackwell Science, 2001 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Benchmarking in construction [[electronic resource] /] / Steven McCabe
| Benchmarking in construction [[electronic resource] /] / Steven McCabe |
| Autore | McCabe Steven |
| Pubbl/distr/stampa | Malden, Mass., : Blackwell Science, 2001 |
| Descrizione fisica | 1 online resource (306 p.) |
| Disciplina |
690.068
690.0685 |
| Soggetto topico |
Building - Quality control
Benchmarking (Management) |
| ISBN |
1-282-34173-1
9786612341731 0-470-69605-2 0-470-69530-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
BENCHMARKING IN CONSTRUCTION; Contents; Foreword; Preface; Acknowledgements; Chapter 1 Introduction; 1.1 What reading this book will assist you to do; 1.2 People - the core concept of benchmarking for best practice; 1.3 Understanding the importance of benchmarking - a personal perspective; 1.4 Learning from the best: the Japanese construction industry; 1.5 Rethinking Construction: a catalyst for change in British construction?; 1.6 The Construction Best Practice Programme; 1.6.1 The key performance indicators; 1.7 A brief outline of subsequent chapters
Chapter 2 Getting to Grips with the ConceptsObjectives; 2.1 Establishing the principle of benchmarking for best practice; 2.2 Defining benchmarking and best practice; 2.3 Types of benchmarking; 2.3.1 Internal benchmarking; 2.3.2 Competitive benchmarking; 2.3.3 Functional or generic benchmarking; 2.4 The Rank Xerox story; 2.4.1 What did Rank Xerox do?; 2.4.2 Summarising the Rank Xerox approach; 2.5 Conclusion; Summay; Chapter 3 What is TQM and its Importance to Benchmarking?; Objectives; 3.1 Defining TQM; 3.2 The origins of TQM - the influence of Deming (1900-1993) and Juran (1904) 3.2.1 SPC (Statistical Process Control) - the cornerstone of Deming's philosophy3.2.2 Juran's quality trilogy; 3.3 The Toyota story - an early example of benchmarking; 3.4 The development of TQM in the West; 3.4.1 The move from inspection and quality control to quality assurance and TQM; 3.5 Achieving customer delight - the importance of recognising people as a key component of TQM; Summary; Chapter 4 Facilitating a Change in Organisational Culture; Objectives; 4.1 Organisational culture; 4.1.1 What is organisational culture?; 4.2 Senior management's role in creating cultural change 4.2.1 What senior managers in construction organisations can do to create culture change4.3 The role of middle managers and change agents; 4.4 'Getting the troops on board'; 4.4.1 Motivation of people; 4.4.2 Using teamwork in cultural change; 4.4.3 Types of team; 4.4.4 Picking the right members for a successful team; 4.4.5 Development of the team; 4.5 The role of learning organisations in TQM and benchmarking; 4.6 Methods of organisational learning; Summary; Chapter 5 The Use of Critical Success Factors, Processes and Systems in Benchmarking; Objectives; 5.1 Where to start from 5.2 Critical success factors and key performance indicators5.2.1 Critical success factors; 5.2.2 Key performance indicators; 5.3 The importance of understanding processes; 5.4 Process mapping: 'the metaphor of the cup of tea'; 5.5 Quality systems and procedures; 5.5.1 The use of quality systems in continuous improvement; Summary; Chapter 6 Benchmarking Customer Satisfaction; Objectives; 6.1 The paradigm shift in customer value strategy; 6.2 The benefits of retaining customers; 6.3 Factors that must be considered when measuring customer satisfaction 6.4 A selection of models that can be used to carry out benchmarking of customer satisfaction |
| Record Nr. | UNINA-9910840532203321 |
|
McCabe Steven
|
||
| Malden, Mass., : Blackwell Science, 2001 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Construction Quality and the Economy [[electronic resource] ] : A Study at the Firm Level / / by Low Sui Pheng, Lau Shing Hou
| Construction Quality and the Economy [[electronic resource] ] : A Study at the Firm Level / / by Low Sui Pheng, Lau Shing Hou |
| Autore | Sui Pheng Low |
| Edizione | [1st ed. 2019.] |
| Pubbl/distr/stampa | Singapore : , : Springer Singapore : , : Imprint : Springer, , 2019 |
| Descrizione fisica | 1 online resource (271 pages) |
| Disciplina | 690.0685 |
| Collana | Management in the Built Environment |
| Soggetto topico |
Building—Superintendence
Construction industry—Management Construction superintendence Project management Engineering economics Engineering economy Construction Management Project Management Engineering Economics, Organization, Logistics, Marketing |
| ISBN | 981-13-5847-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction -- The Economy and the Construction Industry -- Government's Role in a High Quality Built Environment -- Firm Characteristics and Strategies -- Firm's Trade-Off Decisions and Theory of Firm Behavior -- The Conceptual Framework -- Research Design and Methodology -- Survey Results Analysis and Discussion -- Case Study Results Analysis and Discussion -- Experts Interviews on Triangulated and Non-Triangulated Findings -- Conclusions. . |
| Record Nr. | UNINA-9910350305503321 |
|
Sui Pheng Low
|
||
| Singapore : , : Springer Singapore : , : Imprint : Springer, , 2019 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
La gestione della qualità nel processo edilizio / di Corrado Baldi e Mario Sanvito
| La gestione della qualità nel processo edilizio / di Corrado Baldi e Mario Sanvito |
| Autore | Baldi, Corrado |
| Pubbl/distr/stampa | Milano : UNI, 2001 |
| Descrizione fisica | x, 309 p. ; 25 cm |
| Disciplina | 690.0685 |
| Altri autori (Persone) | Sanvito, Marioauthor |
| Soggetto topico | Imprese edili - Controllo di qualità |
| ISBN | 8887777209 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | und |
| Record Nr. | UNISALENTO-991003102249707536 |
|
Baldi, Corrado
|
||
| Milano : UNI, 2001 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. del Salento | ||
| ||
Guide to Good Practice in the Management of Time in Complex Projects [[electronic resource]]
| Guide to Good Practice in the Management of Time in Complex Projects [[electronic resource]] |
| Autore | Building) CIOB (Chartered Institute of |
| Pubbl/distr/stampa | Hoboken, : Wiley, 2010 |
| Descrizione fisica | 1 online resource (172 p.) |
| Disciplina |
690.068/5
690.0685 |
| Soggetto topico |
Building - Superintendence
Building --Superintendence Production scheduling Civil & Environmental Engineering Engineering & Applied Sciences Civil Engineering |
| ISBN |
1-282-88426-3
9786612884269 1-4443-2959-6 1-4443-2960-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Guide to Good Practice in the Management of Time in Complex Projects; Contents; Table of figures; Table of a cronyms; Time - Management Working - Group member and contributor details; Preface; Acknowledgements; 1: Preamble; 2: Strategy; 3: Developing the time - model; 4: Managing the time - model; 5: Communicating and integrating the time - model; APPENDICES; Glossary of terms; Index |
| Record Nr. | UNINA-9910140913903321 |
|
Building) CIOB (Chartered Institute of
|
||
| Hoboken, : Wiley, 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Guide to Good Practice in the Management of Time in Complex Projects [[electronic resource]]
| Guide to Good Practice in the Management of Time in Complex Projects [[electronic resource]] |
| Autore | Building) CIOB (Chartered Institute of |
| Pubbl/distr/stampa | Hoboken, : Wiley, 2010 |
| Descrizione fisica | 1 online resource (172 p.) |
| Disciplina |
690.068/5
690.0685 |
| Soggetto topico |
Building - Superintendence
Building --Superintendence Production scheduling Civil & Environmental Engineering Engineering & Applied Sciences Civil Engineering |
| ISBN |
1-282-88426-3
9786612884269 1-4443-2959-6 1-4443-2960-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Guide to Good Practice in the Management of Time in Complex Projects; Contents; Table of figures; Table of a cronyms; Time - Management Working - Group member and contributor details; Preface; Acknowledgements; 1: Preamble; 2: Strategy; 3: Developing the time - model; 4: Managing the time - model; 5: Communicating and integrating the time - model; APPENDICES; Glossary of terms; Index |
| Record Nr. | UNINA-9910810671603321 |
|
Building) CIOB (Chartered Institute of
|
||
| Hoboken, : Wiley, 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Guide to good practice in the management of time in major projects : dynamic time modelling / / Chartered Institute of Building
| Guide to good practice in the management of time in major projects : dynamic time modelling / / Chartered Institute of Building |
| Pubbl/distr/stampa | Hoboken, New Jersey ; ; Chichester, West Sussex, England : , : Wiley Blackwell, , 2018 |
| Descrizione fisica | 1 online resource (248 pages) : illustrations |
| Disciplina | 690.0685 |
| Soggetto topico |
Building - Superintendence
Production scheduling |
| ISBN |
1-119-42843-2
1-119-42845-9 1-119-42847-5 9781119428398 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction -- Strategy -- The dynamic time model -- Developing the dynamic time model -- Managing the dynamic time model -- Communicating the dynamic time model. |
| Record Nr. | UNINA-9910270908703321 |
| Hoboken, New Jersey ; ; Chichester, West Sussex, England : , : Wiley Blackwell, , 2018 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Guide to good practice in the management of time in major projects : dynamic time modelling / / Chartered Institute of Building
| Guide to good practice in the management of time in major projects : dynamic time modelling / / Chartered Institute of Building |
| Pubbl/distr/stampa | Hoboken, New Jersey ; ; Chichester, West Sussex, England : , : Wiley Blackwell, , 2018 |
| Descrizione fisica | 1 online resource (248 pages) : illustrations |
| Disciplina | 690.0685 |
| Soggetto topico |
Building - Superintendence
Production scheduling |
| ISBN |
1-119-42843-2
1-119-42845-9 1-119-42847-5 9781119428398 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction -- Strategy -- The dynamic time model -- Developing the dynamic time model -- Managing the dynamic time model -- Communicating the dynamic time model. |
| Record Nr. | UNINA-9910821175703321 |
| Hoboken, New Jersey ; ; Chichester, West Sussex, England : , : Wiley Blackwell, , 2018 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
