Business process outsourcing [[electronic resource] ] : process, strategies, and contracts / / John K. Halvey, Barbara M. Melby |
Autore | Halvey John K |
Edizione | [2nd ed.] |
Pubbl/distr/stampa | Hoboken, N.J., : John Wiley & Sons, c2007 |
Descrizione fisica | 1 online resource (602 p.) |
Disciplina |
658.4058
658.723 |
Altri autori (Persone) | MelbyBarbara Murphy |
Soggetto topico |
Contracting out
Industrial procurement |
Soggetto genere / forma | Electronic books. |
ISBN |
1-119-19725-2
1-280-82714-9 9786610827145 0-470-12693-0 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
BUSINESS PROCESS OUTSOURCING; CONTENTS; ABOUT THE WEB SITE; ABOUT THE AUTHORS; PREFACE; Chapter 1: OVERVIEW; 1.1 THE EMERGING MARKET; 1.2 WHAT IS BPO?; 1.3 BPO CATEGORIES; 1.4 REASONS FOR OUTSOURCING BUSINESS PROCESSES; 1.5 INTEGRATION: MAKING BPO FIT; 1.6 BPO VENDORS; Chapter 2: PLANNING STAGE; 2.1 OUTSOURCING AS AN OPTION; 2.2 DEFINING THE SCOPE OF THE TRANSACTION; 2.3 SELECTING A GROUP OF POTENTIAL VENDORS; 2.4 REQUEST FOR PROPOSAL; Appendix 2.1: NONDISCLOSURE AGREEMENT (FOR USE IN CONNECTION WITH EVALUATION OF POSSIBLE BPO TRANSACTION) ( MUTUAL PROTECTION)
Appendix 2.2: QUESTIONNAIRE FOR ASSESSING LEGAL RESOURCES REQUIRED (CUSTOMER FORM)Appendix 2.3: QUESTIONNAIRE FOR ASSESSING LEGAL RESOURCES REQUIRED (VENDOR FORM); Appendix 2.4: REQUEST FOR INFORMATION; Appendix 2.5: REQUEST FOR PROPOSAL; Chapter 3: SELECTING THE VENDOR; 3.1 EVALUATING THE PROPOSALS; 3.2 NOTIFYING THE PREFERRED VENDOR(S); Appendix 3.1: EVALUATION OF VENDOR PROPOSALS RELATING TO THE PROVISION OF BPO SERVICES; EVALUATION OF VENDOR PROPOSALS RELATING TO THE PROVISION OF BPO SERVICES; Appendix 3.2: LETTER OF INTENT (CUSTOMER FORM); Appendix 3.3: LETTER OF INTENT (VENDOR FORM) Chapter 4: NEGOTIATIONS: STRATEGY AND PROCESS4.1 FORGING THE LEGAL RELATIONSHIP; 4.2 NEGOTIATING PROCESS; 4.3 EXPOSURE ANALYSIS; 4.4 PEOPLE NEGOTIATE, NOT COMPANIES; 4.5 NEGOTIATING STRATEGY; Appendix 4.1: DUE DILIGENCE AGREEMENT; Appendix 4.2: MODEL TERM SHEET; Appendix 4.3: LEGAL DUE DILIGENCE CHECKLIST; PRELIMINARY LEGAL DUE DILIGENCE AND DOCUMENTATION CHECKLIST FOR OUTSOURCING TRANSACTIONS; Appendix 4.4: ISSUES ARISING IN CONNECTION WITH IMPLEMENTING A SHARED SERVICES CENTER; CONFIDENTIAL; Chapter 5: BUSINESS PROCESS OUTSOURCING CONTRACT; 5.1 OVERVIEW; 5.2 USE OF ATTORNEYS 5.3 KEY CONTRACT ISSUES5.4 REGAINING STRATEGIC CONTROL; 5.5 PRICING CONSIDERATIONS; 5.6 ASSEMBLING THE TEAM; Appendix 5.1: CHECKLIST: KEY ISSUES IN BPO AGREEMENTS (GENERAL); KEY ISSUES IN BUSINESS PROCESS OUTSOURCING AGREEMENTS (GENERAL); Appendix 5.2: CHECKLIST: KEY ISSUES IN HRO AGREEMENTS; HUMAN RESOURCE OUTSOURCING; Appendix 5.3: CHECKLIST: KEY ISSUES IN F& A OUTSOURCING AGREEMENTS; KEY ISSUES IN BUSINESS PROCESS OUTSOURCING AGREEMENTS (FINANCE AND ACCOUNTING SERVICES); Appendix 5.4: CHECKLIST: KEY ISSUES IN PROCUREMENT OUTSOURCING AGREEMENTS KEY ISSUES IN PROCUREMENT OUTSOURCING AGREEMENTSAppendix 5.5: CHECKLIST: KEY ISSUES IN LOGISTICS AND WAREHOUSE MANAGEMENT OUTSOURCING AGREEMENTS; CHECKLIST: KEY ISSUES IN THE BPO AGREEMENTS (WAREHOUSE MANAGEMENT SERVICES); Appendix 5.6: BUSINESS PROCESS OUTSOURCING AGREEMENT (CUSTOMER FORM); Appendix 5.7: BUSINESS PROCESS OUTSOURCING AGREEMENT (VENDOR FORM); Appendix 5.7A: A PROPRIETARY RIGHTS RIDER (VENDOR FORM); Appendix 5.8: COLA CHECKLIST; COST-OF-LIVING ADJUSTMENT (COLA) PROVISIONS CHECKLIST; Appendix 5.9: JOINT MANAGEMENT PROCEDURES; JOINT MANAGEMENT PROCEDURES Chapter 6: MEASURING PERFORMANCE |
Record Nr. | UNINA-9910143684403321 |
Halvey John K
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Hoboken, N.J., : John Wiley & Sons, c2007 | ||
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Lo trovi qui: Univ. Federico II | ||
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Business process outsourcing [[electronic resource] ] : process, strategies, and contracts / / John K. Halvey, Barbara M. Melby |
Autore | Halvey John K |
Edizione | [2nd ed.] |
Pubbl/distr/stampa | Hoboken, N.J., : John Wiley & Sons, c2007 |
Descrizione fisica | 1 online resource (602 p.) |
Disciplina |
658.4058
658.723 |
Altri autori (Persone) | MelbyBarbara Murphy |
Soggetto topico |
Contracting out
Industrial procurement |
ISBN |
1-119-19725-2
1-280-82714-9 9786610827145 0-470-12693-0 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
BUSINESS PROCESS OUTSOURCING; CONTENTS; ABOUT THE WEB SITE; ABOUT THE AUTHORS; PREFACE; Chapter 1: OVERVIEW; 1.1 THE EMERGING MARKET; 1.2 WHAT IS BPO?; 1.3 BPO CATEGORIES; 1.4 REASONS FOR OUTSOURCING BUSINESS PROCESSES; 1.5 INTEGRATION: MAKING BPO FIT; 1.6 BPO VENDORS; Chapter 2: PLANNING STAGE; 2.1 OUTSOURCING AS AN OPTION; 2.2 DEFINING THE SCOPE OF THE TRANSACTION; 2.3 SELECTING A GROUP OF POTENTIAL VENDORS; 2.4 REQUEST FOR PROPOSAL; Appendix 2.1: NONDISCLOSURE AGREEMENT (FOR USE IN CONNECTION WITH EVALUATION OF POSSIBLE BPO TRANSACTION) ( MUTUAL PROTECTION)
Appendix 2.2: QUESTIONNAIRE FOR ASSESSING LEGAL RESOURCES REQUIRED (CUSTOMER FORM)Appendix 2.3: QUESTIONNAIRE FOR ASSESSING LEGAL RESOURCES REQUIRED (VENDOR FORM); Appendix 2.4: REQUEST FOR INFORMATION; Appendix 2.5: REQUEST FOR PROPOSAL; Chapter 3: SELECTING THE VENDOR; 3.1 EVALUATING THE PROPOSALS; 3.2 NOTIFYING THE PREFERRED VENDOR(S); Appendix 3.1: EVALUATION OF VENDOR PROPOSALS RELATING TO THE PROVISION OF BPO SERVICES; EVALUATION OF VENDOR PROPOSALS RELATING TO THE PROVISION OF BPO SERVICES; Appendix 3.2: LETTER OF INTENT (CUSTOMER FORM); Appendix 3.3: LETTER OF INTENT (VENDOR FORM) Chapter 4: NEGOTIATIONS: STRATEGY AND PROCESS4.1 FORGING THE LEGAL RELATIONSHIP; 4.2 NEGOTIATING PROCESS; 4.3 EXPOSURE ANALYSIS; 4.4 PEOPLE NEGOTIATE, NOT COMPANIES; 4.5 NEGOTIATING STRATEGY; Appendix 4.1: DUE DILIGENCE AGREEMENT; Appendix 4.2: MODEL TERM SHEET; Appendix 4.3: LEGAL DUE DILIGENCE CHECKLIST; PRELIMINARY LEGAL DUE DILIGENCE AND DOCUMENTATION CHECKLIST FOR OUTSOURCING TRANSACTIONS; Appendix 4.4: ISSUES ARISING IN CONNECTION WITH IMPLEMENTING A SHARED SERVICES CENTER; CONFIDENTIAL; Chapter 5: BUSINESS PROCESS OUTSOURCING CONTRACT; 5.1 OVERVIEW; 5.2 USE OF ATTORNEYS 5.3 KEY CONTRACT ISSUES5.4 REGAINING STRATEGIC CONTROL; 5.5 PRICING CONSIDERATIONS; 5.6 ASSEMBLING THE TEAM; Appendix 5.1: CHECKLIST: KEY ISSUES IN BPO AGREEMENTS (GENERAL); KEY ISSUES IN BUSINESS PROCESS OUTSOURCING AGREEMENTS (GENERAL); Appendix 5.2: CHECKLIST: KEY ISSUES IN HRO AGREEMENTS; HUMAN RESOURCE OUTSOURCING; Appendix 5.3: CHECKLIST: KEY ISSUES IN F& A OUTSOURCING AGREEMENTS; KEY ISSUES IN BUSINESS PROCESS OUTSOURCING AGREEMENTS (FINANCE AND ACCOUNTING SERVICES); Appendix 5.4: CHECKLIST: KEY ISSUES IN PROCUREMENT OUTSOURCING AGREEMENTS KEY ISSUES IN PROCUREMENT OUTSOURCING AGREEMENTSAppendix 5.5: CHECKLIST: KEY ISSUES IN LOGISTICS AND WAREHOUSE MANAGEMENT OUTSOURCING AGREEMENTS; CHECKLIST: KEY ISSUES IN THE BPO AGREEMENTS (WAREHOUSE MANAGEMENT SERVICES); Appendix 5.6: BUSINESS PROCESS OUTSOURCING AGREEMENT (CUSTOMER FORM); Appendix 5.7: BUSINESS PROCESS OUTSOURCING AGREEMENT (VENDOR FORM); Appendix 5.7A: A PROPRIETARY RIGHTS RIDER (VENDOR FORM); Appendix 5.8: COLA CHECKLIST; COST-OF-LIVING ADJUSTMENT (COLA) PROVISIONS CHECKLIST; Appendix 5.9: JOINT MANAGEMENT PROCEDURES; JOINT MANAGEMENT PROCEDURES Chapter 6: MEASURING PERFORMANCE |
Record Nr. | UNINA-9910830032903321 |
Halvey John K
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Hoboken, N.J., : John Wiley & Sons, c2007 | ||
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Lo trovi qui: Univ. Federico II | ||
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Buying for the future [[electronic resource] ] : contract management and the environmental challenge / / Kevin Lyons |
Autore | Lyons Kevin J |
Pubbl/distr/stampa | London, : Pluto Press in association with WWF, 2000 |
Descrizione fisica | 1 online resource (176 p.) |
Disciplina | 658.723 |
Soggetto topico |
Management contracts
Industrial procurement |
Soggetto genere / forma | Electronic books. |
ISBN |
1-84964-522-1
0-585-42602-3 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Record Nr. | UNINA-9910454798303321 |
Lyons Kevin J
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London, : Pluto Press in association with WWF, 2000 | ||
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Lo trovi qui: Univ. Federico II | ||
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A Guide to Global Sourcing [[electronic resource]] |
Autore | Sparrow Elizabeth Anne |
Pubbl/distr/stampa | Swindon, : British Computer Society, 2004 |
Descrizione fisica | 1 online resource (186 p.) |
Disciplina | 658.723 |
Soggetto topico |
Employees -- Recruiting -- Electronic information resources
Internet advertising |
ISBN |
1-78017-002-5
1-906124-25-6 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto | Copyright; Contents; List of Figures and Tables; Author; Foreword; Acknowledgements; Abbreviations; Glossary; Useful Websites; Preface; 1 Introduction; 2 Advantages and benefits; 3 Risks and Countermeasures; 4 Managing offshore outsourcing projects; 5 Country profiles; 6 The future world of global sourcing; Appendix Intellect offshore group code of practice; References; Further Reading; Index; Back Cover |
Record Nr. | UNISA-996339088603316 |
Sparrow Elizabeth Anne
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Swindon, : British Computer Society, 2004 | ||
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Lo trovi qui: Univ. di Salerno | ||
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A Guide to Global Sourcing |
Autore | Sparrow Elizabeth Anne |
Pubbl/distr/stampa | Swindon, : British Computer Society, 2004 |
Descrizione fisica | 1 online resource (186 p.) |
Disciplina | 658.723 |
Soggetto topico |
Employees -- Recruiting -- Electronic information resources
Internet advertising |
ISBN |
1-78017-002-5
1-906124-25-6 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto | Copyright; Contents; List of Figures and Tables; Author; Foreword; Acknowledgements; Abbreviations; Glossary; Useful Websites; Preface; 1 Introduction; 2 Advantages and benefits; 3 Risks and Countermeasures; 4 Managing offshore outsourcing projects; 5 Country profiles; 6 The future world of global sourcing; Appendix Intellect offshore group code of practice; References; Further Reading; Index; Back Cover |
Record Nr. | UNINA-9910139860903321 |
Sparrow Elizabeth Anne
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Swindon, : British Computer Society, 2004 | ||
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Lo trovi qui: Univ. Federico II | ||
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La valutazione delle rimanenze : il caso dlle opere in corso : ambito applicativo, disciplina fiscale e contabile alla luce dell 4. direttiva CEE / Alessandro Carducci Artenisio |
Autore | CARDUCCi ARTENISIO, Alessandro |
Pubbl/distr/stampa | Milano : Giuffrè, 1994 |
Descrizione fisica | IV, 191 p. ; 24 cm |
Disciplina | 658.723 |
Collana | Cosa & come, Contabilità e bilancio |
Soggetto topico |
Appalti - Contabilità
Contratti d'appalto |
ISBN | 88-14-04961-0 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | ita |
Record Nr. | UNISA-990000446340203316 |
CARDUCCi ARTENISIO, Alessandro
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Milano : Giuffrè, 1994 | ||
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Lo trovi qui: Univ. di Salerno | ||
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Outsourcing [[electronic resource] ] : the definitive view, applications and implications / / Nicholas C. Burkholder |
Autore | Burkholder Nicholas C |
Pubbl/distr/stampa | Hoboken, N.J., : Wiley, c2006 |
Descrizione fisica | 1 online resource (290 p.) |
Disciplina |
658.4058
658.723 |
Soggetto topico | Contracting out |
Soggetto genere / forma | Electronic books. |
ISBN |
1-119-20120-9
1-280-44857-1 9786610448579 0-471-75847-7 |
Classificazione | 85.10 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
OUT SOURCING: THE DEFINITIVE VIEW, APPLICATIONS, AND IMPLICATIONS; Contents; Introduction; Chapter 1: What Is Outsourcing?; Case Study: The Federal Government-An Outsourcing Organization; Even the Government Makes Mistakes: What Happens When Outsourcing Is Not the Answer?; Chapter 2: Who Is Outsourcing?; Everyone Is Doing It: An Overview of the Companies That Outsource; How Outsourcing Increases Profit; Combining Existing Technologies and Outsourcing to Produce New Products; Is Outsourcing Right for Your Company?; Chapter 3: Imperatives; Focusing on Objectives, Not Strategy
Improving Performance MetricsApproaching All Resourcing Decisions Holistically; Human Resources' Responsibility for Human Capital Aspects of Outsourcing; Performance-Based Resourcing Decisions; Chapter 4: How Do I Begin Outsourcing?; Why Management, Management, and More Management Are the Keys to a Successful Outsourcing Partnership; Chapter 5: Vertical Integration and Outsourcing Considerations in the Health-Care Sector; Transaction Cost Analysis; The Capabilities Approach; Summary; Outsourcing Trends; Industry Trends; Special Considerations; Food Service; Radiology; Conclusion Chapter 6: From the Experts: Life After Outsourcing-A Sourcing Management Model ( Outsourcing Is Really Sourcing)The Sourcing Management Model; Using the Model; Outsourcing Strategy; Outsourcing Governance; Supply Management; Sourcing Program Management; Sourcing Operations Management; Outsourcing Demand Management; Benefits of the Sourcing Management Model; Key Points to Remember; Chapter 7: More from the Experts; Next-Generation Outsourcing-A Transformational Path to Business Value; The On-Demand Enterprise; Making a Business Case for On Demand Transformational Outsourcing: Critical Success FactorsFinal Thoughts; About IBM Global Services; Outsourcing the Mail Process; Marrying First Class Mail and Technology; The Value of Mail; Data Quality: The Need for Continuous Improvement; Personalization, Color, and Results; Efficient Processes; Making It Work; HRO Strategy: Stay Shallow or Go Deep?; The Deep HRO Methodology; The Financial Executive's Perspective on HRO; Using Reverse Requests for Proposals to Build Stronger Outsourcing Relationships; Reasons to Outsource All or Parts of Your Campus Recruiting Effort Components of Campus Recruiting that Can Be Outsourced EfficientlyTheoretical Overview; Strategic Outsourcing in Practice; Conclusions; References; Economic Literature; Management Literature; Strategy Literature; Business Cases; Conclusion; References; JP Morgan Chase Research; Conclusion; Glossary of Outsourcing Terms; Outsourcing Companies and Services; Index |
Record Nr. | UNINA-9910143559803321 |
Burkholder Nicholas C
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Hoboken, N.J., : Wiley, c2006 | ||
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Lo trovi qui: Univ. Federico II | ||
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Outsourcing [[electronic resource] ] : the definitive view, applications and implications / / Nicholas C. Burkholder |
Autore | Burkholder Nicholas C |
Pubbl/distr/stampa | Hoboken, N.J., : Wiley, c2006 |
Descrizione fisica | 1 online resource (290 p.) |
Disciplina |
658.4058
658.723 |
Soggetto topico | Contracting out |
ISBN |
1-119-20120-9
1-280-44857-1 9786610448579 0-471-75847-7 |
Classificazione | 85.10 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
OUT SOURCING: THE DEFINITIVE VIEW, APPLICATIONS, AND IMPLICATIONS; Contents; Introduction; Chapter 1: What Is Outsourcing?; Case Study: The Federal Government-An Outsourcing Organization; Even the Government Makes Mistakes: What Happens When Outsourcing Is Not the Answer?; Chapter 2: Who Is Outsourcing?; Everyone Is Doing It: An Overview of the Companies That Outsource; How Outsourcing Increases Profit; Combining Existing Technologies and Outsourcing to Produce New Products; Is Outsourcing Right for Your Company?; Chapter 3: Imperatives; Focusing on Objectives, Not Strategy
Improving Performance MetricsApproaching All Resourcing Decisions Holistically; Human Resources' Responsibility for Human Capital Aspects of Outsourcing; Performance-Based Resourcing Decisions; Chapter 4: How Do I Begin Outsourcing?; Why Management, Management, and More Management Are the Keys to a Successful Outsourcing Partnership; Chapter 5: Vertical Integration and Outsourcing Considerations in the Health-Care Sector; Transaction Cost Analysis; The Capabilities Approach; Summary; Outsourcing Trends; Industry Trends; Special Considerations; Food Service; Radiology; Conclusion Chapter 6: From the Experts: Life After Outsourcing-A Sourcing Management Model ( Outsourcing Is Really Sourcing)The Sourcing Management Model; Using the Model; Outsourcing Strategy; Outsourcing Governance; Supply Management; Sourcing Program Management; Sourcing Operations Management; Outsourcing Demand Management; Benefits of the Sourcing Management Model; Key Points to Remember; Chapter 7: More from the Experts; Next-Generation Outsourcing-A Transformational Path to Business Value; The On-Demand Enterprise; Making a Business Case for On Demand Transformational Outsourcing: Critical Success FactorsFinal Thoughts; About IBM Global Services; Outsourcing the Mail Process; Marrying First Class Mail and Technology; The Value of Mail; Data Quality: The Need for Continuous Improvement; Personalization, Color, and Results; Efficient Processes; Making It Work; HRO Strategy: Stay Shallow or Go Deep?; The Deep HRO Methodology; The Financial Executive's Perspective on HRO; Using Reverse Requests for Proposals to Build Stronger Outsourcing Relationships; Reasons to Outsource All or Parts of Your Campus Recruiting Effort Components of Campus Recruiting that Can Be Outsourced EfficientlyTheoretical Overview; Strategic Outsourcing in Practice; Conclusions; References; Economic Literature; Management Literature; Strategy Literature; Business Cases; Conclusion; References; JP Morgan Chase Research; Conclusion; Glossary of Outsourcing Terms; Outsourcing Companies and Services; Index |
Record Nr. | UNINA-9910831162103321 |
Burkholder Nicholas C
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Hoboken, N.J., : Wiley, c2006 | ||
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Lo trovi qui: Univ. Federico II | ||
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The outsourcing manual / Robert White and Barry James |
Autore | White, Robert |
Pubbl/distr/stampa | Aldershot : Gower, c1996 |
Descrizione fisica | XXIV, 294 p. : ill. ; 24 cm |
Disciplina | 658.723 |
Altri autori (Persone) | James, Barryauthor |
Soggetto topico | Aziende - Gestione - Automazione |
ISBN | 9780566078347 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Record Nr. | UNISALENTO-991000312939707536 |
White, Robert
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Aldershot : Gower, c1996 | ||
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Lo trovi qui: Univ. del Salento | ||
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Successful Competitive Tendering [[electronic resource]] |
Autore | Woodhams Jeff |
Pubbl/distr/stampa | London, : Thorogood Publishing, 2001 |
Descrizione fisica | 1 online resource (133 p.) |
Disciplina | 658.723 |
Soggetto topico |
Contracts
Letting of contracts Success in business |
ISBN |
1-280-23323-0
9786610233236 1-4237-8833-8 1-85418-583-7 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
The author; Contents; Introduction; Chapter 1: The commercial context; Chapter 2: How European rules can help you; Chapter 3: The bidding decision; Chapter 4: Prequalification; Chapter 5: Planning and organising for the tender; Chapter 6: Pricing and risk management; Chapter 7: Writing your tender; Chapter 8: Putting your tender together; Chapter 9: Presentations and review; Chapter 10: The legal issues; Chapter 11: Electronic tendering; Chapter 12: Perfect your tenders; Appendix 1: Common Estimating Procedure (Engineering); Appendix 2: Risk factors in practice
Appendix 3: Bid registration system |
Record Nr. | UNINA-9910678462103321 |
Woodhams Jeff
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London, : Thorogood Publishing, 2001 | ||
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Lo trovi qui: Univ. Federico II | ||
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