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Business process outsourcing : process, strategies, and contracts / / John K. Halvey, Barbara M. Melby
| Business process outsourcing : process, strategies, and contracts / / John K. Halvey, Barbara M. Melby |
| Autore | Halvey John K |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Hoboken, N.J., : John Wiley & Sons, c2007 |
| Descrizione fisica | 1 online resource (602 p.) |
| Disciplina | 658.7/23 |
| Altri autori (Persone) | MelbyBarbara Murphy |
| Soggetto topico |
Contracting out
Industrial procurement |
| ISBN |
1-119-19725-2
1-280-82714-9 9786610827145 0-470-12693-0 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
BUSINESS PROCESS OUTSOURCING; CONTENTS; ABOUT THE WEB SITE; ABOUT THE AUTHORS; PREFACE; Chapter 1: OVERVIEW; 1.1 THE EMERGING MARKET; 1.2 WHAT IS BPO?; 1.3 BPO CATEGORIES; 1.4 REASONS FOR OUTSOURCING BUSINESS PROCESSES; 1.5 INTEGRATION: MAKING BPO FIT; 1.6 BPO VENDORS; Chapter 2: PLANNING STAGE; 2.1 OUTSOURCING AS AN OPTION; 2.2 DEFINING THE SCOPE OF THE TRANSACTION; 2.3 SELECTING A GROUP OF POTENTIAL VENDORS; 2.4 REQUEST FOR PROPOSAL; Appendix 2.1: NONDISCLOSURE AGREEMENT (FOR USE IN CONNECTION WITH EVALUATION OF POSSIBLE BPO TRANSACTION) ( MUTUAL PROTECTION)
Appendix 2.2: QUESTIONNAIRE FOR ASSESSING LEGAL RESOURCES REQUIRED (CUSTOMER FORM)Appendix 2.3: QUESTIONNAIRE FOR ASSESSING LEGAL RESOURCES REQUIRED (VENDOR FORM); Appendix 2.4: REQUEST FOR INFORMATION; Appendix 2.5: REQUEST FOR PROPOSAL; Chapter 3: SELECTING THE VENDOR; 3.1 EVALUATING THE PROPOSALS; 3.2 NOTIFYING THE PREFERRED VENDOR(S); Appendix 3.1: EVALUATION OF VENDOR PROPOSALS RELATING TO THE PROVISION OF BPO SERVICES; EVALUATION OF VENDOR PROPOSALS RELATING TO THE PROVISION OF BPO SERVICES; Appendix 3.2: LETTER OF INTENT (CUSTOMER FORM); Appendix 3.3: LETTER OF INTENT (VENDOR FORM) Chapter 4: NEGOTIATIONS: STRATEGY AND PROCESS4.1 FORGING THE LEGAL RELATIONSHIP; 4.2 NEGOTIATING PROCESS; 4.3 EXPOSURE ANALYSIS; 4.4 PEOPLE NEGOTIATE, NOT COMPANIES; 4.5 NEGOTIATING STRATEGY; Appendix 4.1: DUE DILIGENCE AGREEMENT; Appendix 4.2: MODEL TERM SHEET; Appendix 4.3: LEGAL DUE DILIGENCE CHECKLIST; PRELIMINARY LEGAL DUE DILIGENCE AND DOCUMENTATION CHECKLIST FOR OUTSOURCING TRANSACTIONS; Appendix 4.4: ISSUES ARISING IN CONNECTION WITH IMPLEMENTING A SHARED SERVICES CENTER; CONFIDENTIAL; Chapter 5: BUSINESS PROCESS OUTSOURCING CONTRACT; 5.1 OVERVIEW; 5.2 USE OF ATTORNEYS 5.3 KEY CONTRACT ISSUES5.4 REGAINING STRATEGIC CONTROL; 5.5 PRICING CONSIDERATIONS; 5.6 ASSEMBLING THE TEAM; Appendix 5.1: CHECKLIST: KEY ISSUES IN BPO AGREEMENTS (GENERAL); KEY ISSUES IN BUSINESS PROCESS OUTSOURCING AGREEMENTS (GENERAL); Appendix 5.2: CHECKLIST: KEY ISSUES IN HRO AGREEMENTS; HUMAN RESOURCE OUTSOURCING; Appendix 5.3: CHECKLIST: KEY ISSUES IN F& A OUTSOURCING AGREEMENTS; KEY ISSUES IN BUSINESS PROCESS OUTSOURCING AGREEMENTS (FINANCE AND ACCOUNTING SERVICES); Appendix 5.4: CHECKLIST: KEY ISSUES IN PROCUREMENT OUTSOURCING AGREEMENTS KEY ISSUES IN PROCUREMENT OUTSOURCING AGREEMENTSAppendix 5.5: CHECKLIST: KEY ISSUES IN LOGISTICS AND WAREHOUSE MANAGEMENT OUTSOURCING AGREEMENTS; CHECKLIST: KEY ISSUES IN THE BPO AGREEMENTS (WAREHOUSE MANAGEMENT SERVICES); Appendix 5.6: BUSINESS PROCESS OUTSOURCING AGREEMENT (CUSTOMER FORM); Appendix 5.7: BUSINESS PROCESS OUTSOURCING AGREEMENT (VENDOR FORM); Appendix 5.7A: A PROPRIETARY RIGHTS RIDER (VENDOR FORM); Appendix 5.8: COLA CHECKLIST; COST-OF-LIVING ADJUSTMENT (COLA) PROVISIONS CHECKLIST; Appendix 5.9: JOINT MANAGEMENT PROCEDURES; JOINT MANAGEMENT PROCEDURES Chapter 6: MEASURING PERFORMANCE |
| Record Nr. | UNINA-9910876502903321 |
Halvey John K
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| Hoboken, N.J., : John Wiley & Sons, c2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Contracting for project management [[electronic resource] /] / edited by J. Rodney Turner
| Contracting for project management [[electronic resource] /] / edited by J. Rodney Turner |
| Pubbl/distr/stampa | Aldershot, Hants, England ; ; Burlington, VT, : Gower, c2003 |
| Descrizione fisica | 1 online resource (162 p.) |
| Disciplina | 658.7/23 |
| Altri autori (Persone) | TurnerJ. Rodney <1953-> (John Rodney) |
| Soggetto topico |
Contracting out
Letting of contracts Project management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-351-94880-6
1-351-94879-2 1-281-09813-2 9786611098131 0-7546-8290-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; Contents; List of figures; Notes on contributors; Preface; 1 Roles and responsibilities in project contract management; 2 Contracts and payment structures; 3 Farsighted project contract management; 4 Standard forms of contract; 5 Contract law; 6 Partnering, benchmarking and incentive contracts; 7 Procurement; 8 Bidding; 9 Managing variations, claims and disputes; Index |
| Record Nr. | UNINA-9910449826803321 |
| Aldershot, Hants, England ; ; Burlington, VT, : Gower, c2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Contracting for project management [[electronic resource] /] / edited by J. Rodney Turner
| Contracting for project management [[electronic resource] /] / edited by J. Rodney Turner |
| Pubbl/distr/stampa | Aldershot, Hants, England ; ; Burlington, VT, : Gower, c2003 |
| Descrizione fisica | 1 online resource (162 p.) |
| Disciplina | 658.7/23 |
| Altri autori (Persone) | TurnerJ. Rodney <1953-> (John Rodney) |
| Soggetto topico |
Contracting out
Letting of contracts Project management |
| ISBN |
1-351-94880-6
1-351-94879-2 1-281-09813-2 9786611098131 0-7546-8290-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; Contents; List of figures; Notes on contributors; Preface; 1 Roles and responsibilities in project contract management; 2 Contracts and payment structures; 3 Farsighted project contract management; 4 Standard forms of contract; 5 Contract law; 6 Partnering, benchmarking and incentive contracts; 7 Procurement; 8 Bidding; 9 Managing variations, claims and disputes; Index |
| Record Nr. | UNINA-9910777071103321 |
| Aldershot, Hants, England ; ; Burlington, VT, : Gower, c2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Contracting for project management / / edited by J. Rodney Turner
| Contracting for project management / / edited by J. Rodney Turner |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Aldershot, Hants, England ; ; Burlington, VT, : Gower, c2003 |
| Descrizione fisica | 1 online resource (162 p.) |
| Disciplina | 658.7/23 |
| Altri autori (Persone) | TurnerJ. Rodney <1953-> (John Rodney) |
| Soggetto topico |
Contracting out
Letting of contracts Project management |
| ISBN |
1-351-94880-6
1-351-94879-2 1-281-09813-2 9786611098131 0-7546-8290-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; Contents; List of figures; Notes on contributors; Preface; 1 Roles and responsibilities in project contract management; 2 Contracts and payment structures; 3 Farsighted project contract management; 4 Standard forms of contract; 5 Contract law; 6 Partnering, benchmarking and incentive contracts; 7 Procurement; 8 Bidding; 9 Managing variations, claims and disputes; Index |
| Record Nr. | UNINA-9910814527803321 |
| Aldershot, Hants, England ; ; Burlington, VT, : Gower, c2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Outsourcing--insourcing [[electronic resource] ] : can vendors make money from the new relationship opportunities? / / Per Jenster ... [et al.]
| Outsourcing--insourcing [[electronic resource] ] : can vendors make money from the new relationship opportunities? / / Per Jenster ... [et al.] |
| Pubbl/distr/stampa | Hoboken, N.J., : John Wiley, c2005 |
| Descrizione fisica | 1 online resource (204 p.) |
| Disciplina | 658.7/23 |
| Altri autori (Persone) | JensterPer V |
| Soggetto topico |
Contracting out
Industrial procurement |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-280-27474-3
9786610274741 0-470-01480-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Understanding the opportunities -- Moving to supplying total solutions -- Retooling marketing and the sales force -- Managing buyer/supplier relationships -- Pricing solutions and managing risks -- "Transitioning" human resources -- Structuring "next generation" it solutions -- Achieving quality in outsourcing -- Getting a good slice of a bigger pie. |
| Record Nr. | UNINA-9910449817203321 |
| Hoboken, N.J., : John Wiley, c2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Outsourcing--insourcing [[electronic resource] ] : can vendors make money from the new relationship opportunities? / / Per Jenster ... [et al.]
| Outsourcing--insourcing [[electronic resource] ] : can vendors make money from the new relationship opportunities? / / Per Jenster ... [et al.] |
| Pubbl/distr/stampa | Hoboken, N.J., : John Wiley, c2005 |
| Descrizione fisica | 1 online resource (204 p.) |
| Disciplina | 658.7/23 |
| Altri autori (Persone) | JensterPer V |
| Soggetto topico |
Contracting out
Industrial procurement |
| ISBN |
1-280-27474-3
9786610274741 0-470-01480-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Understanding the opportunities -- Moving to supplying total solutions -- Retooling marketing and the sales force -- Managing buyer/supplier relationships -- Pricing solutions and managing risks -- "Transitioning" human resources -- Structuring "next generation" it solutions -- Achieving quality in outsourcing -- Getting a good slice of a bigger pie. |
| Record Nr. | UNINA-9910783448903321 |
| Hoboken, N.J., : John Wiley, c2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Outsourcing--insourcing : can vendors make money from the new relationship opportunities? / / Per Jenster ... [et al.]
| Outsourcing--insourcing : can vendors make money from the new relationship opportunities? / / Per Jenster ... [et al.] |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Hoboken, N.J., : John Wiley, c2005 |
| Descrizione fisica | 1 online resource (204 p.) |
| Disciplina | 658.7/23 |
| Altri autori (Persone) | JensterPer V |
| Soggetto topico |
Contracting out
Industrial procurement |
| ISBN |
1-280-27474-3
9786610274741 0-470-01480-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Understanding the opportunities -- Moving to supplying total solutions -- Retooling marketing and the sales force -- Managing buyer/supplier relationships -- Pricing solutions and managing risks -- "Transitioning" human resources -- Structuring "next generation" it solutions -- Achieving quality in outsourcing -- Getting a good slice of a bigger pie. |
| Record Nr. | UNINA-9910812368703321 |
| Hoboken, N.J., : John Wiley, c2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||