Info
Assurance technologies : principles and practices : a product, process, and system safety perspective / / Dev G. Raheja, Michael Allocco
| Assurance technologies : principles and practices : a product, process, and system safety perspective / / Dev G. Raheja, Michael Allocco |
| Autore | Raheja Dev |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Hoboken, N.J., : Wiley-Interscience, c2006 |
| Descrizione fisica | 1 online resource (494 p.) |
| Disciplina | 658.5/62 |
| Altri autori (Persone) | AlloccoMichael |
| Soggetto topico |
Quality assurance
Industrial design Reliability (Engineering) |
| ISBN |
9786610549795
9781280549793 1280549793 9780470009420 047000942X 9780470009413 0470009411 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
ASSURANCE TECHNOLOGIES PRINCIPLES AND PRACTICES; CONTENTS; PREFACE; CHAPTER 1 ASSURANCE TECHNOLOGIES, PROFITS, AND MANAGING SAFETY-RELATED RISKS; 1.1 Introduction; 1.2 Cheaper, Better, and Faster Products; 1.3 What Is System Assurance?; 1.4 Key Management Responsibilities; 1.4.1 Integration; 1.4.2 Budget Consistent with Objectives; 1.4.3 Managing Risk; 1.4.3.1 Managing Safety-Related Risk; 1.4.3.2 Risk Assessment; 1.4.3.3 Risk Types; 1.4.3.4 Risk Terms; 1.4.3.5 Risk Knowledge; 1.5 Is System Assurance a Process?; 1.6 System Assurance Programs; References; Further Reading
CHAPTER 2 INTRODUCTION TO STATISTICAL CONCEPTS2.1 Probabilistic Designs; 2.2 Probability Computations for Reliability, Safety, and Maintainability; 2.2.1 Construction of a Histogram and the Empirical Distribution; 2.2.2 Computing Reliability; 2.2.3 Failure Rate and Hazard Function; 2.3 Normal Distribution; 2.4 Log Normal Distribution; 2.5 Exponential Distribution; 2.6 Weibull Distribution; 2.7 Data Analysis with Weibull Distribution; 2.8 Discrete Distributions; 2.8.1 Binomial Distribution; 2.8.2 Poisson Distribution; 2.9 Topics for Student Projects and Theses; References; Further Reading CHAPTER 3 RELIABILITY ENGINEERING AND SAFETY-RELATED APPLICATIONS3.1 Reliability Principles; 3.2 Reliability in the Design Phase; 3.2.1 Writing Reliability Specifications; 3.2.2 Conducting Design Reviews; 3.2.2.1 Preliminary Design Review; 3.2.2.2 Lessons Learned and Checklists; 3.2.3 Reliability Allocation; 3.2.4 Reliability Modeling; 3.2.4.1 Series Model; 3.2.4.2 Parallel Model; 3.2.5 Reliability Prediction; 3.2.6 Failure-Mode, Effects, and Criticality Analysis; 3.2.7 Worst-Case Analysis; 3.2.8 Other Analysis Techniques; 3.2.9 Design Improvement Approaches; 3.2.9.1 Derating 3.2.9.2 Fault Tolerance3.3 Reliability in the Manufacturing Phase; 3.4 Reliability in the Test Phase; 3.4.1 Reliability Growth Testing; 3.4.2 Tests for Durability; 3.4.3 Testing for Low Failure Rates; 3.4.4 Burn-in and Screening; 3.5 Reliability in the Use Phase; 3.6 Reliability and Safety Commonalities; 3.6.1 Common System Objective; 3.6.2 Unreliability and Hazards; 3.6.3 Complex Risks; 3.6.4 Potential System Accidents; 3.6.5 Software Reliability and Safety; 3.6.6 Reliability and Safety Trade-offs; 3.6.7 Reliability and Safety Misconceptions; 3.6.7.1 Redundancy; 3.6.7.2 Monitoring 3.6.7.3 Concepts of Probability3.6.7.4 Familiarization to Automation; 3.6.7.5 Reliable Software and Safety Considerations; 3.6.7.6 Reliable Analyses and Safety Applications; 3.7 Topics for Student Projects and Theses; References; Further Reading; CHAPTER 4 MAINTAINABILITY ENGINEERING AND SAFETY-RELATED APPLICATIONS; 4.1 Maintainability Engineering Principles; 4.2 Maintainability during the Design Phase; 4.2.1 Developing Maintainability Specifications; 4.2.2 Design Review for Maintainability; 4.2.3 Maintainability Analysis; 4.2.4 FMECA for Maintainability; 4.2.5 Maintainability Prediction 4.2.6 Life-Cycle Cost Analysis |
| Record Nr. | UNINA-9911018883403321 |
Raheja Dev
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| Hoboken, N.J., : Wiley-Interscience, c2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Axiomatic quality [[electronic resource] ] : integrating axiomatic design with six-sigma, reliability, and quality engineering / / Basem Said El-Haik ; with fireword by Nam P. Suh
| Axiomatic quality [[electronic resource] ] : integrating axiomatic design with six-sigma, reliability, and quality engineering / / Basem Said El-Haik ; with fireword by Nam P. Suh |
| Autore | El-Haik Basem |
| Pubbl/distr/stampa | Hoboken, N.J., : John Wiley, 2005 |
| Descrizione fisica | 1 online resource (307 p.) |
| Disciplina | 658.5/62 |
| Soggetto topico |
Process control
Quality control Six sigma (Quality control standard) Production management |
| ISBN |
1-280-27540-5
9786610275403 0-470-32386-8 0-471-71468-2 0-471-71467-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
AXIOMATIC QUALITY; CONTENTS; FOREWORD; PREFACE; 1 INTRODUCTION TO THE AXIOMATIC QUALITY PROCESS; 1.1 Why Axiomatic Quality?; 1.2 Goals and Scope of the Book; 1.3 Axiomatic Design; 1.4 Six-Sigma and Design for Six-Sigma Philosophy; 1.4.1 Introduction to Design for Six-Sigma; 1.5 Robustness Engineering: Taguchi's Quality Engineering; 1.6 Problems Addressed by Axiomatic Quality; 1.7 Introduction to the Axiomatic Quality Process; 1.8 Axiomatic Quality in Product Development; 1.9 Summary; 2 AXIOMATIC DESIGN METHOD; 2.1 Introduction; 2.2 Axiomatic Design Method; 2.2.1 Design Domains
2.2.2 Design Hierarchy and Zigzagging ProcessAcclaro DFSS Light® ftp://ftp.wiley.com/public/sci_tech_med/axiomatic_quality/; 2.3 Introduction to the Independence Axiom; 2.4 Introduction to the Information Axiom; 2.5 Axiomatic Design Theorems and Corollaries; 2.5.1 Axiomatic Design Corollaries; 2.5.2 Axiomatic Design Theorems of General Design; 2.5.3 Theorems for Design of Large Systems; 2.6 Case Study: Depth Charge Initiator (Nordlund, 1996); 2.7 Summary; 3 INDEPENDENCE AXIOM; 3.1 Introduction; 3.2 Independence Axiom and the Zigzagging Approach; 3.2.1 Coupling Measures 3.3 Design Mappings and Design Structures3.4 Case Study 1: Axiomatic Design of a Water Faucet (Swenson and Nordlund, 1995); 3.5 Case Study 2: Implementation Methodology for Transition from Traditional to Cellular Manufacturing Using Axiomatic Design (Durmusoglu et al., 2002); 3.5.1 Axiomatically Driven Cellular Manufacturing System; 3.6 Summary; 4 INFORMATION AXIOM AND DESIGN COMPLEXITY; 4.1 Introduction; 4.2 Traditional Formulation of the Information Axiom: Suh's Definition; 4.2.1 Complexity Reduction Techniques; 4.3 Complexity Vulnerability 4.4 Theoretical Foundation of the New Complexity Theory4.5 New Complexity Theory; 4.5.1 Coupled Design Complexity; 4.6 Complexity Due to Statistical Correlation; 4.7 Summary; 5 QUALITY ENGINEERING: AXIOMATIC PERSPECTIVE; 5.1 Introduction; 5.2 Robust Design (Quality Engineering): Overview; 5.3 Mathematical Relationship between the Quality Loss Function and Axiomatic Measures; 5.4 Mathematical Relationship between the Quality Loss Function and Axiomatic Measures of Higher Modularity; 5.4.1 Equal Variance; 5.4.2 Equal Sensitivity; 5.5 Estimation of the Expected Loss Function 5.6 Mathematical Relationship between the Signal-to-Noise Ratio and Axiomatic Measures5.7 Summary; 6 AXIOMATIC QUALITY AND RELIABILITY PROCESS; 6.1 Introduction; 6.2 Axiomatic Quality Process; 6.2.1 Why the Axiomatic Quality Process?; 6.2.2 Axiomatic Quality Process Map; 6.2.3 Axiomatic Quality Design Team; 6.3 Customer Attributes-to-FRs Mapping: Understanding the Voice of the Customer; 6.3.1 QFD Stage 1; 6.3.2 QFD Stage 2; 6.4 Conceptual Design for Capability Phase; 6.4.1 Define FR Specification Target Values and Allowable Tolerances 6.5 Option A: Conceptual Design for the Capability Phase of an Incremental Design |
| Record Nr. | UNINA-9910144869003321 |
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El-Haik Basem
|
||
| Hoboken, N.J., : John Wiley, 2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Axiomatic quality : integrating axiomatic design with six-sigma, reliability, and quality engineering / / Basem Said El-Haik ; with fireword by Nam P. Suh
| Axiomatic quality : integrating axiomatic design with six-sigma, reliability, and quality engineering / / Basem Said El-Haik ; with fireword by Nam P. Suh |
| Autore | El-Haik Basem |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Hoboken, N.J., : John Wiley, 2005 |
| Descrizione fisica | 1 online resource (307 p.) |
| Disciplina | 658.5/62 |
| Soggetto topico |
Process control
Quality control Six sigma (Quality control standard) Production management |
| ISBN |
1-280-27540-5
9786610275403 0-470-32386-8 0-471-71468-2 0-471-71467-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
AXIOMATIC QUALITY; CONTENTS; FOREWORD; PREFACE; 1 INTRODUCTION TO THE AXIOMATIC QUALITY PROCESS; 1.1 Why Axiomatic Quality?; 1.2 Goals and Scope of the Book; 1.3 Axiomatic Design; 1.4 Six-Sigma and Design for Six-Sigma Philosophy; 1.4.1 Introduction to Design for Six-Sigma; 1.5 Robustness Engineering: Taguchi's Quality Engineering; 1.6 Problems Addressed by Axiomatic Quality; 1.7 Introduction to the Axiomatic Quality Process; 1.8 Axiomatic Quality in Product Development; 1.9 Summary; 2 AXIOMATIC DESIGN METHOD; 2.1 Introduction; 2.2 Axiomatic Design Method; 2.2.1 Design Domains
2.2.2 Design Hierarchy and Zigzagging ProcessAcclaro DFSS Light® ftp://ftp.wiley.com/public/sci_tech_med/axiomatic_quality/; 2.3 Introduction to the Independence Axiom; 2.4 Introduction to the Information Axiom; 2.5 Axiomatic Design Theorems and Corollaries; 2.5.1 Axiomatic Design Corollaries; 2.5.2 Axiomatic Design Theorems of General Design; 2.5.3 Theorems for Design of Large Systems; 2.6 Case Study: Depth Charge Initiator (Nordlund, 1996); 2.7 Summary; 3 INDEPENDENCE AXIOM; 3.1 Introduction; 3.2 Independence Axiom and the Zigzagging Approach; 3.2.1 Coupling Measures 3.3 Design Mappings and Design Structures3.4 Case Study 1: Axiomatic Design of a Water Faucet (Swenson and Nordlund, 1995); 3.5 Case Study 2: Implementation Methodology for Transition from Traditional to Cellular Manufacturing Using Axiomatic Design (Durmusoglu et al., 2002); 3.5.1 Axiomatically Driven Cellular Manufacturing System; 3.6 Summary; 4 INFORMATION AXIOM AND DESIGN COMPLEXITY; 4.1 Introduction; 4.2 Traditional Formulation of the Information Axiom: Suh's Definition; 4.2.1 Complexity Reduction Techniques; 4.3 Complexity Vulnerability 4.4 Theoretical Foundation of the New Complexity Theory4.5 New Complexity Theory; 4.5.1 Coupled Design Complexity; 4.6 Complexity Due to Statistical Correlation; 4.7 Summary; 5 QUALITY ENGINEERING: AXIOMATIC PERSPECTIVE; 5.1 Introduction; 5.2 Robust Design (Quality Engineering): Overview; 5.3 Mathematical Relationship between the Quality Loss Function and Axiomatic Measures; 5.4 Mathematical Relationship between the Quality Loss Function and Axiomatic Measures of Higher Modularity; 5.4.1 Equal Variance; 5.4.2 Equal Sensitivity; 5.5 Estimation of the Expected Loss Function 5.6 Mathematical Relationship between the Signal-to-Noise Ratio and Axiomatic Measures5.7 Summary; 6 AXIOMATIC QUALITY AND RELIABILITY PROCESS; 6.1 Introduction; 6.2 Axiomatic Quality Process; 6.2.1 Why the Axiomatic Quality Process?; 6.2.2 Axiomatic Quality Process Map; 6.2.3 Axiomatic Quality Design Team; 6.3 Customer Attributes-to-FRs Mapping: Understanding the Voice of the Customer; 6.3.1 QFD Stage 1; 6.3.2 QFD Stage 2; 6.4 Conceptual Design for Capability Phase; 6.4.1 Define FR Specification Target Values and Allowable Tolerances 6.5 Option A: Conceptual Design for the Capability Phase of an Incremental Design |
| Record Nr. | UNINA-9910827528003321 |
|
El-Haik Basem
|
||
| Hoboken, N.J., : John Wiley, 2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Basic statistical tools for improving quality / / Chang W. Kang, Paul H. Kvam
| Basic statistical tools for improving quality / / Chang W. Kang, Paul H. Kvam |
| Autore | Kang Chang W (Chang Wok), <1957-> |
| Pubbl/distr/stampa | Hoboken, N.J., : Wiley, 2011 |
| Descrizione fisica | 1 online resource (264 p.) |
| Disciplina | 658.5/62 |
| Altri autori (Persone) | KvamPaul H. <1962-> |
| Soggetto topico |
Process control - Statistical methods
Quality control - Statistical methods Acceptance sampling |
| ISBN |
9786613905277
9781283592826 1283592827 9781118491751 1118491750 9781118491492 1118491491 9781118491515 1118491513 |
| Classificazione | TEC032000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Basic Statistical Tools for Improving Quality; CONTENTS; Preface; 1 The Importance of Quality Improvement; 1.1 Introduction; 1.2 What Is Statistical Process Control?; 1.3 The Birth of Quality Control; 1.4 What Is a Process?; 1.5 Examples of Processes from Daily Life; 1.6 Implementing the Tools and Techniques; 1.7 Continuous Process Improvement; 1.8 The Goal of Statistical Process Control; 1.9 The Eight Dimensions of Quality for Manufacturing & Service; 1.10 The Cost of (Poor) Quality; 1.11 What Did We Learn?; 1.12 Test Your Knowledge; 2 Graphical Display of Data; 2.1 Introduction to eZ SPC
2.2 Qualitative and Quantitative Data2.3 Bar Chart; 2.4 Pie Chart; 2.5 Pareto Chart; 2.6 Radar Chart; 2.7 Histogram; 2.8 Box Plot; 2.9 Scatter Plot; 2.10 Cause and Effect Diagram; 2.11 What Did We Learn?; 2.12 Test Your Knowledge; Exercises; 3 Summarizing Data; 3.1 Central Tendency; 3.2 Variability; 3.3 Statistical Distributions; 3.4 Distributions in eZ SPC; 3.5 What Did We Learn?; 3.6 Test Your Knowledge; Exercises; 4 Analyzing Data; 4.1 Confidence Intervals; 4.2 Test of Hypothesis; 4.3 The p-value; 4.4 Probability Plots; 4.5 What Did We Learn?; 4.6 Test Your Knowledge; Exercises 5 Shewhart Control Charts5.1 The Concept of a Control Chart; 5.2 Managing the Process with Control Charts; 5.3 Variable Control Charts; 5.4 Attribute Control Charts; 5.5 Deciding Which Chart to Use; 5.6 What Did We Learn?; 5.7 Test Your Knowledge; Exercises; 6 Advanced Control Charts; 6.1 CUSUM Control Chart; 6.2 EWMA Control Chart; 6.3 CV Control Chart; 6.4 Nonparametric Control Charts; 6.5 Process Capability; 6.6 Gage R & R; 6.7 What Did We Learn?; 6.8 Test Your Knowledge; Exercises; 7 Process Improvement; 7.1 Correlation Analysis; 7.2 Regression Analysis; 7.3 Experimental Design 7.4 Overview of Experimental Design7.5 Principles of Experimentation; 7.6 One-Way Analysis of Variance; 7.7 Two Way Analysis of Variance; 7.8 Two-level Factorial Design Analysis; 7.9 What Did We Learn?; 7.10 Test Your Knowledge; Exercises; 8 End Material; 8.1 Final Exam; 8.2 Final Exam Solutions; 8.3 Test Your Knowledge: Answers; References; Glossary; Subject Index |
| Record Nr. | UNINA-9911020143403321 |
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Kang Chang W (Chang Wok), <1957->
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| Hoboken, N.J., : Wiley, 2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Benchmarking basics [[electronic resource] ] : looking for a better way / / James G. Patterson
| Benchmarking basics [[electronic resource] ] : looking for a better way / / James G. Patterson |
| Autore | Patterson James G |
| Pubbl/distr/stampa | Menlo Park, Calif., : Crisp Publications, c1996 |
| Descrizione fisica | 1 online resource (94 p.) |
| Disciplina | 658.5/62 |
| Collana | A Fifty-Minute series book |
| Soggetto topico | Benchmarking (Management) |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-4175-2428-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""TITLE""; ""COPYRIGHT""; ""PREFACE""; ""ABOUT THE AUTHOR""; ""ACKNOWLEDGMENTS""; ""CONTENTS""; ""INTRODUCTION""; ""SECTION I Benchmarking: What About It?""; ""OBJECTIVES""; ""WHAT IS BENCHMARKING?""; ""Understanding Benchmarking: The First Steps""; ""THE ORIGINS OF BENCHMARKING""; ""WHY USE BENCHMARKING?""; ""DEFINE YOUR BENCHMARKING OBJECTIVES""; ""Xerox: A Case in Point""; ""Xerox Benchmarking Partners""; ""OTHER SUCCESSFUL BENCHMARKERS""; ""STATOIL: SUCCESSFUL BENCHMARKING IN EUROPE""; ""A European Benchmarking Success Story""; ""An Historical Example""
""CASE STUDY: A Creative Solution""""SECTION II Why Benchmarking?""; ""WHAT ARE THE BENEFITS TO BENCHMARKING?""; ""OBJECTIONS TO BENCHMARKING""; ""Should You Benchmark?""; ""Convincing Your Boss""; ""SECTION III Types of Benchmarking""; ""SIX TYPES OF BENCHMARKING""; ""Convincing Your Competitor""; ""DECIDING WHAT KIND IS BEST FOR YOU""; ""Internal Benchmarking""; ""Competitive Benchmarking""; ""Collaborative Benchmarking""; ""Shadow Benchmarking""; ""Functional Benchmarking""; ""World-Class Benchmarking""; ""Applying Benchmarking""; ""GOING IT ALONE OR USING A CONSULTANT"" ""BENCHMARKING FOR INDIVIDUALS""""Important Questions to Ask""; ""BENCHMARKING FOR SERVICE ORGANIZATIONS""; ""SECTION IV Ready, Set, Go!""; ""BEFORE YOU START TO BENCHMARK""; ""Are You Ready to Benchmark?""; ""What You Should Benchmark""; ""Business Process Rankings""; ""Benchmarking Trends""; ""LEARNING TO BENCHMARK: THE PDCA CYCLE""; ""BENCHMARKING WITH THE PDCA CYCLE""; ""EXERCISE: Benchmarking Partner Criteria Matrix""; ""BENCHMARKING ACTION PLAN CHECKLIST""; ""PDCA Benchmarking Step-by-Step""; ""THE ETHICS OF BENCHMARKING""; ""SOLUTIONS TO COMMON BENCHMARKING MISTAKES"" ""Mistake 1: Lack of Leadership""""Mistake 2: Picking the Wrong People for Your Benchmarking Team""; ""Mistake 3: Failing to Consider Strategic Long-Term Objectives""; ""Mistake 4: Too Many People on the Team""; ""Mistake 5: Teams Taking on Too Much""; ""Mistake 6: Leadership Underestimates Time Commitments""; ""Mistake 7: Picking the Wrong Benchmarking Partners""; ""Mistake 8: Assuming Every Project Needs a Site Visit""; ""Mistake 9: Management Failing to Inspect Benchmarking Results""; ""Mistake 10: Failing to Identify Targets in Advance""; ""Mistake 11: Collecting Too Much Data"" ""Mistake 12: Focusing on Numerical Targets Rather Than the Process""""BENCHMARKING QUICK CHECK""; ""BENCHMARKING REVIEW""; ""IN CONCLUSION""; ""SECTION V Appendix""; ""QUALITY AND BENCHMARKING REFERENCES""; ""World Wide Web (WWW) Pages of Interest""; ""Usenet Groups of Interest""; ""THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD CRITERIA""; ""THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD CRITERIA""; ""The Four Elements""; ""1995 BALDRIGE AWARD EXAMINATION CRITERIA�ITEM LISTING"" |
| Record Nr. | UNINA-9910449665303321 |
|
Patterson James G
|
||
| Menlo Park, Calif., : Crisp Publications, c1996 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Benchmarking basics [[electronic resource] ] : looking for a better way / / James G. Patterson
| Benchmarking basics [[electronic resource] ] : looking for a better way / / James G. Patterson |
| Autore | Patterson James G |
| Pubbl/distr/stampa | Menlo Park, Calif., : Crisp Publications, c1996 |
| Descrizione fisica | 1 online resource (94 p.) |
| Disciplina | 658.5/62 |
| Collana | A Fifty-Minute series book |
| Soggetto topico | Benchmarking (Management) |
| ISBN | 1-4175-2428-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""TITLE""; ""COPYRIGHT""; ""PREFACE""; ""ABOUT THE AUTHOR""; ""ACKNOWLEDGMENTS""; ""CONTENTS""; ""INTRODUCTION""; ""SECTION I Benchmarking: What About It?""; ""OBJECTIVES""; ""WHAT IS BENCHMARKING?""; ""Understanding Benchmarking: The First Steps""; ""THE ORIGINS OF BENCHMARKING""; ""WHY USE BENCHMARKING?""; ""DEFINE YOUR BENCHMARKING OBJECTIVES""; ""Xerox: A Case in Point""; ""Xerox Benchmarking Partners""; ""OTHER SUCCESSFUL BENCHMARKERS""; ""STATOIL: SUCCESSFUL BENCHMARKING IN EUROPE""; ""A European Benchmarking Success Story""; ""An Historical Example""
""CASE STUDY: A Creative Solution""""SECTION II Why Benchmarking?""; ""WHAT ARE THE BENEFITS TO BENCHMARKING?""; ""OBJECTIONS TO BENCHMARKING""; ""Should You Benchmark?""; ""Convincing Your Boss""; ""SECTION III Types of Benchmarking""; ""SIX TYPES OF BENCHMARKING""; ""Convincing Your Competitor""; ""DECIDING WHAT KIND IS BEST FOR YOU""; ""Internal Benchmarking""; ""Competitive Benchmarking""; ""Collaborative Benchmarking""; ""Shadow Benchmarking""; ""Functional Benchmarking""; ""World-Class Benchmarking""; ""Applying Benchmarking""; ""GOING IT ALONE OR USING A CONSULTANT"" ""BENCHMARKING FOR INDIVIDUALS""""Important Questions to Ask""; ""BENCHMARKING FOR SERVICE ORGANIZATIONS""; ""SECTION IV Ready, Set, Go!""; ""BEFORE YOU START TO BENCHMARK""; ""Are You Ready to Benchmark?""; ""What You Should Benchmark""; ""Business Process Rankings""; ""Benchmarking Trends""; ""LEARNING TO BENCHMARK: THE PDCA CYCLE""; ""BENCHMARKING WITH THE PDCA CYCLE""; ""EXERCISE: Benchmarking Partner Criteria Matrix""; ""BENCHMARKING ACTION PLAN CHECKLIST""; ""PDCA Benchmarking Step-by-Step""; ""THE ETHICS OF BENCHMARKING""; ""SOLUTIONS TO COMMON BENCHMARKING MISTAKES"" ""Mistake 1: Lack of Leadership""""Mistake 2: Picking the Wrong People for Your Benchmarking Team""; ""Mistake 3: Failing to Consider Strategic Long-Term Objectives""; ""Mistake 4: Too Many People on the Team""; ""Mistake 5: Teams Taking on Too Much""; ""Mistake 6: Leadership Underestimates Time Commitments""; ""Mistake 7: Picking the Wrong Benchmarking Partners""; ""Mistake 8: Assuming Every Project Needs a Site Visit""; ""Mistake 9: Management Failing to Inspect Benchmarking Results""; ""Mistake 10: Failing to Identify Targets in Advance""; ""Mistake 11: Collecting Too Much Data"" ""Mistake 12: Focusing on Numerical Targets Rather Than the Process""""BENCHMARKING QUICK CHECK""; ""BENCHMARKING REVIEW""; ""IN CONCLUSION""; ""SECTION V Appendix""; ""QUALITY AND BENCHMARKING REFERENCES""; ""World Wide Web (WWW) Pages of Interest""; ""Usenet Groups of Interest""; ""THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD CRITERIA""; ""THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD CRITERIA""; ""The Four Elements""; ""1995 BALDRIGE AWARD EXAMINATION CRITERIA�ITEM LISTING"" |
| Record Nr. | UNINA-9910777369103321 |
|
Patterson James G
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||
| Menlo Park, Calif., : Crisp Publications, c1996 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The certified quality inspector handbook / / H. Fred Walker [and three others]
| The certified quality inspector handbook / / H. Fred Walker [and three others] |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2012 |
| Descrizione fisica | 1 online resource (481 p.) |
| Disciplina | 658.5/62 |
| Soggetto topico |
Quality control
Quality control inspectors - Certification - United States |
| Soggetto genere / forma | Electronic books. |
| ISBN | 0-87389-845-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910464328703321 |
| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The certified quality inspector handbook / / H. Fred Walker [and three others]
| The certified quality inspector handbook / / H. Fred Walker [and three others] |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2012 |
| Descrizione fisica | 1 online resource (481 p.) |
| Disciplina | 658.5/62 |
| Soggetto topico |
Quality control
Quality control inspectors - Certification - United States |
| ISBN | 0-87389-845-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910786662703321 |
| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The certified quality inspector handbook / / H. Fred Walker [and three others]
| The certified quality inspector handbook / / H. Fred Walker [and three others] |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2012 |
| Descrizione fisica | 1 online resource (481 p.) |
| Disciplina | 658.5/62 |
| Soggetto topico |
Quality control
Quality control inspectors - Certification - United States |
| ISBN | 0-87389-845-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910807862403321 |
| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The certified quality inspector handbook / / H. Fred Walker [and three others]
| The certified quality inspector handbook / / H. Fred Walker [and three others] |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2008 |
| Descrizione fisica | 1 online resource (456 p.) |
| Disciplina | 658.5/62 |
| Soggetto topico |
Quality control
Quality control inspectors - Certification - United States |
| Soggetto genere / forma | Electronic books. |
| ISBN | 600-00-4853-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910464454603321 |
| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
