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Design and Control of Workflow Processes [[electronic resource] ] : Business Process Management for the Service Industry / / by Hajo A. Reijers
| Design and Control of Workflow Processes [[electronic resource] ] : Business Process Management for the Service Industry / / by Hajo A. Reijers |
| Autore | Reijers Hajo A |
| Edizione | [1st ed. 2003.] |
| Pubbl/distr/stampa | Berlin, Heidelberg : , : Springer Berlin Heidelberg : , : Imprint : Springer, , 2003 |
| Descrizione fisica | 1 online resource (XII, 328 p.) |
| Disciplina | 658.5/1 |
| Collana | Lecture Notes in Computer Science |
| Soggetto topico |
Production management
Computers Application software Database management User interfaces (Computer systems) Operations Management Science, Humanities and Social Sciences, multidisciplinary Theory of Computation Information Systems Applications (incl. Internet) Database Management User Interfaces and Human Computer Interaction |
| ISBN | 3-540-36615-6 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Workflow Modeling -- Workflow Design -- Performance Evaluation of Workflows -- Resource Allocation in Workflows -- Heuristic Workflow Redesign -- System and Practical Experience -- Conclusion. |
| Record Nr. | UNISA-996466114503316 |
Reijers Hajo A
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| Berlin, Heidelberg : , : Springer Berlin Heidelberg : , : Imprint : Springer, , 2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
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Design and Control of Workflow Processes : Business Process Management for the Service Industry / / by Hajo A. Reijers
| Design and Control of Workflow Processes : Business Process Management for the Service Industry / / by Hajo A. Reijers |
| Autore | Reijers Hajo A |
| Edizione | [1st ed. 2003.] |
| Pubbl/distr/stampa | Berlin, Heidelberg : , : Springer Berlin Heidelberg : , : Imprint : Springer, , 2003 |
| Descrizione fisica | 1 online resource (XII, 328 p.) |
| Disciplina | 658.5/1 |
| Collana | Lecture Notes in Computer Science |
| Soggetto topico |
Production management
Computers Application software Database management User interfaces (Computer systems) Operations Management Science, Humanities and Social Sciences, multidisciplinary Theory of Computation Information Systems Applications (incl. Internet) Database Management User Interfaces and Human Computer Interaction |
| ISBN | 3-540-36615-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Workflow Modeling -- Workflow Design -- Performance Evaluation of Workflows -- Resource Allocation in Workflows -- Heuristic Workflow Redesign -- System and Practical Experience -- Conclusion. |
| Record Nr. | UNINA-9910145910803321 |
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Reijers Hajo A
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| Berlin, Heidelberg : , : Springer Berlin Heidelberg : , : Imprint : Springer, , 2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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The global manufacturing revolution : product-process-business integration and reconfigurable systems / / Yoram Koren
| The global manufacturing revolution : product-process-business integration and reconfigurable systems / / Yoram Koren |
| Autore | Koren Yoram |
| Pubbl/distr/stampa | Hoboken, N.J., : Wiley, c2010 |
| Descrizione fisica | 1 online resource (xvii, 399 pages) : illustrations |
| Disciplina | 658.5/1 |
| Collana | Wiley series in systems engineering and management |
| Soggetto topico |
Manufacturing industries
Production control Flexible manufacturing systems Globalization |
| ISBN |
1-61344-863-5
0-470-92080-7 1-283-20340-5 9786613203403 0-470-61881-7 0-470-61879-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
THE GLOBAL MANUFACTURING REVOLUTION: Product-Process-Business Integration and Reconfigurable Systems; Contents; Preface; Acknowledgments; Chapter 1: Globalization and Manufacturing Paradigms; Chapter 2: Product Invention Strategy; Chapter 3: Customized, Personalized and Reconfigurable Products; Chapter 4: Mass Production and Lean Manufacturing; Chapter 5: Analysis of Mass Customization; Chapter 6: Traditional Manufacturing Systems; Chapter 7: Economics of System Design; Chapter 8: Reconfigurable Machines; Chapter 9: Reconfigurable Manufacturing Systems
Chapter 10: System Configuration AnalysisChapter 11: Business Models for Global Manufacturing Enterprises; Chapter 12: IT-Based Enterprise Organizational Structure; Chapter 13: Enterprise Globalization Strategies; Chapter 14: The Twenty-first Century Global Manufacturing Enterprise; Appendices; Author Biography; Author Index; Subject Index; Series Plate |
| Record Nr. | UNINA-9910140597703321 |
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Koren Yoram
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| Hoboken, N.J., : Wiley, c2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Kanban and change leadership : creating a culture of continuous improvement / / Klaus Leopold, Siegfried Kaltenecker
| Kanban and change leadership : creating a culture of continuous improvement / / Klaus Leopold, Siegfried Kaltenecker |
| Autore | Leopold Klaus |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : Wiley, , 2015 |
| Descrizione fisica | 1 online resource (313 p.) |
| Disciplina | 658.5/1 |
| Soggetto topico |
Just-in-time systems
Continuous improvement process Transformational leadership Job enrichment |
| ISBN |
1-119-01972-9
1-119-01973-7 1-119-01971-0 |
| Classificazione | COM051430TEC062000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Title Page; Copyright Page; Contents; Appraisals; Foreword; Preface; Part 1 Kanban; Chapter 1 Introduction; 1.1 What we Care About; 1.2 Who should Read this Book; Chapter 2 Kanban Principles and Core Practices; 2.1 Seeking Productivity; 2.2 kanban and Kanban; 2.3 Evolutionary Change Management; 2.3.1 Knowledge Work: The Problem of Invisibility; 2.4 Kanban Core Practices; 2.4.1 Making the Work Visible; 2.4.2 Limiting the WiP; 2.4.3 Managing the Flow; 2.4.4 Making Policies Explicit; 2.4.5 Implementing Feedback Mechanisms; 2.4.6 Carrying Out Collaborative Improvements
2.5 Implementation of the Core Practices in an OrganizationChapter 3 Visualization; 3.1 First Step: Defining the Extent; 3.2 Second Step: Visualizing the Process; 3.2.1 How Are Work Items Visualized?; 3.2.2 Representation of Parallel Processing; 3.2.3 Representation of Activities Without a Fixed Sequence; 3.3 Determining the Work Item Types; 3.3.1 Visualization of Work Item Types; Chapter 4 WiP Limits; 4.1 The Advantages of WiP Limits; 4.1.1 Making Problems Visible; 4.1.2 Making Bottlenecks Visible; 4.2 Setting WiP Limits; 4.2.1 Size of the Input Queue 4.2.2 WiP Limits for Various Work Item Types4.2.3 Consequences of Different WiP Limits; Chapter 5 Classes of Service; 5.1 Cost of Delay and Policies; 5.1.1 The Class of Service "Expedited"; 5.1.2 The Class of Service "Fixed Delivery Date"; 5.1.3 The Class of Service "Standard"; 5.1.4 The Class of Service "Intangible"; 5.2 Capacities of Classes of Service; 5.3 SLAs; Chapter 6 Operation and Coordination; 6.1 Daily Stand-up Meeting; 6.2 Queue Replenishment Meeting; 6.2.1 Backlog Maintenance; 6.3 Release Planning Meetings; 6.3.1 What Is a Good Delivery Cadence?; 6.4 Team Retrospectives 6.5 Operations ReviewsChapter 7 Metrics and Improvements; 7.1 Metrics in Kanban; 7.2 Cumulative Flow Diagram; 7.3 Measuring the Lead Time; 7.3.1 Throughput; 7.4 Rework and Blockers; 7.4.1 Blockers; 7.5 Improvements; 7.5.1 Theory of Constraints; 7.5.2 Reducing Waste; 7.5.3 Reducing Variability; Part 2 Change and Leadership; Chapter 8 Forces of Change; 8.1 Turbulent Times; 8.2 Turbulent Change; Chapter 9 Environments and Systems; 9.1 Organizations Close-up; 9.2 A Roadmap for Change; Chapter 10 Organizational and Personal Change; 10.1 The Iceberg of Change; 10.2 The Change Curve 10.2.1 Fear and Resistance10.2.2 Rational Insight and Emotional Acceptance; 10.2.3 Applying the New Behaviors; 10.2.4 Learning and Integration; Chapter 11 Emotions in Change Processes; 11.1 Uncertainty, Worry, and Anxiety; 11.2 Anger and Aggression; 11.3 Sadness and Disappointment; 11.4 Enthusiasm, Joy, and Courage; Chapter 12 Corporate Culture and Politics; 12.1 The Power of Corporate Culture; 12.2 Corporate Culture and Micropolitics; Chapter 13 Conclusions for Kanban Change Leadership; 13.1 Mindfulness; 13.1.1 A New Paradigm for Management and Leadership; 13.2 Communication 13.2.1 The Meaning of Joint Reflection |
| Record Nr. | UNINA-9910132410503321 |
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Leopold Klaus
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| Hoboken, New Jersey : , : Wiley, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Kanban and change leadership : creating a culture of continuous improvement / / Klaus Leopold, Siegfried Kaltenecker
| Kanban and change leadership : creating a culture of continuous improvement / / Klaus Leopold, Siegfried Kaltenecker |
| Autore | Leopold Klaus |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : Wiley, , 2015 |
| Descrizione fisica | 1 online resource (313 p.) |
| Disciplina | 658.5/1 |
| Soggetto topico |
Just-in-time systems
Continuous improvement process Transformational leadership Job enrichment |
| ISBN |
1-119-01972-9
1-119-01973-7 1-119-01971-0 |
| Classificazione | COM051430TEC062000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Title Page; Copyright Page; Contents; Appraisals; Foreword; Preface; Part 1 Kanban; Chapter 1 Introduction; 1.1 What we Care About; 1.2 Who should Read this Book; Chapter 2 Kanban Principles and Core Practices; 2.1 Seeking Productivity; 2.2 kanban and Kanban; 2.3 Evolutionary Change Management; 2.3.1 Knowledge Work: The Problem of Invisibility; 2.4 Kanban Core Practices; 2.4.1 Making the Work Visible; 2.4.2 Limiting the WiP; 2.4.3 Managing the Flow; 2.4.4 Making Policies Explicit; 2.4.5 Implementing Feedback Mechanisms; 2.4.6 Carrying Out Collaborative Improvements
2.5 Implementation of the Core Practices in an OrganizationChapter 3 Visualization; 3.1 First Step: Defining the Extent; 3.2 Second Step: Visualizing the Process; 3.2.1 How Are Work Items Visualized?; 3.2.2 Representation of Parallel Processing; 3.2.3 Representation of Activities Without a Fixed Sequence; 3.3 Determining the Work Item Types; 3.3.1 Visualization of Work Item Types; Chapter 4 WiP Limits; 4.1 The Advantages of WiP Limits; 4.1.1 Making Problems Visible; 4.1.2 Making Bottlenecks Visible; 4.2 Setting WiP Limits; 4.2.1 Size of the Input Queue 4.2.2 WiP Limits for Various Work Item Types4.2.3 Consequences of Different WiP Limits; Chapter 5 Classes of Service; 5.1 Cost of Delay and Policies; 5.1.1 The Class of Service "Expedited"; 5.1.2 The Class of Service "Fixed Delivery Date"; 5.1.3 The Class of Service "Standard"; 5.1.4 The Class of Service "Intangible"; 5.2 Capacities of Classes of Service; 5.3 SLAs; Chapter 6 Operation and Coordination; 6.1 Daily Stand-up Meeting; 6.2 Queue Replenishment Meeting; 6.2.1 Backlog Maintenance; 6.3 Release Planning Meetings; 6.3.1 What Is a Good Delivery Cadence?; 6.4 Team Retrospectives 6.5 Operations ReviewsChapter 7 Metrics and Improvements; 7.1 Metrics in Kanban; 7.2 Cumulative Flow Diagram; 7.3 Measuring the Lead Time; 7.3.1 Throughput; 7.4 Rework and Blockers; 7.4.1 Blockers; 7.5 Improvements; 7.5.1 Theory of Constraints; 7.5.2 Reducing Waste; 7.5.3 Reducing Variability; Part 2 Change and Leadership; Chapter 8 Forces of Change; 8.1 Turbulent Times; 8.2 Turbulent Change; Chapter 9 Environments and Systems; 9.1 Organizations Close-up; 9.2 A Roadmap for Change; Chapter 10 Organizational and Personal Change; 10.1 The Iceberg of Change; 10.2 The Change Curve 10.2.1 Fear and Resistance10.2.2 Rational Insight and Emotional Acceptance; 10.2.3 Applying the New Behaviors; 10.2.4 Learning and Integration; Chapter 11 Emotions in Change Processes; 11.1 Uncertainty, Worry, and Anxiety; 11.2 Anger and Aggression; 11.3 Sadness and Disappointment; 11.4 Enthusiasm, Joy, and Courage; Chapter 12 Corporate Culture and Politics; 12.1 The Power of Corporate Culture; 12.2 Corporate Culture and Micropolitics; Chapter 13 Conclusions for Kanban Change Leadership; 13.1 Mindfulness; 13.1.1 A New Paradigm for Management and Leadership; 13.2 Communication 13.2.1 The Meaning of Joint Reflection |
| Record Nr. | UNINA-9910812166203321 |
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Leopold Klaus
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| Hoboken, New Jersey : , : Wiley, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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The power of business process improvement [[electronic resource] ] : 10 simple steps to increase effectiveness, efficiency, and adaptability / / Susan Page
| The power of business process improvement [[electronic resource] ] : 10 simple steps to increase effectiveness, efficiency, and adaptability / / Susan Page |
| Autore | Page Susan (Susan Ann) |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | New York, : AMACOM, c2010 |
| Descrizione fisica | 1 online resource (353 p.) |
| Disciplina | 658.5/1 |
| Soggetto topico |
Workflow - Management
Organizational effectiveness Management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-282-49271-3
9786612492716 0-8144-1479-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
CONTENTS; CHAPTER 1: The Roadmap: Learning How to Navigate; CHAPTER 2: Step 1: Develop the Process Inventory: Identifying and Prioritizing the Process List; CHAPTER 3: Step 2: Establish the Foundation: Avoiding Scope Creep; CHAPTER 4: Step 3: Draw the Process Map: Flowcharting and Documenting; CHAPTER 5: Steps 4-5: Estimate Time and Cost and Verify the Process Map: Introducing the Process and Cycle Time and Gaining Buy-In; CHAPTER 6: Step 6: Apply Improvement Techniques: Challenging Everything; CHAPTER 7: Step 7: Create Internal Controls, Tools, and Metrics: Making It Real
CHAPTER 8: Step 8: Test and Rework: Making Sure It Works CHAPTER 9: Step 9: Implement the Change: Preparing the Organization; CHAPTER 10: Step 10: Drive Continuous Improvement: Embracing the New Mindset; CHAPTER 11: Create the Executive Summary: Getting the Recognition; CHAPTER 12: Case Study: Sharing a Real-World Example; INDEX |
| Record Nr. | UNINA-9910456143003321 |
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Page Susan (Susan Ann)
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| New York, : AMACOM, c2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The power of business process improvement [[electronic resource] ] : 10 simple steps to increase effectiveness, efficiency, and adaptability / / Susan Page
| The power of business process improvement [[electronic resource] ] : 10 simple steps to increase effectiveness, efficiency, and adaptability / / Susan Page |
| Autore | Page Susan (Susan Ann) |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | New York, : AMACOM, c2010 |
| Descrizione fisica | 1 online resource (353 p.) |
| Disciplina | 658.5/1 |
| Soggetto topico |
Workflow - Management
Organizational effectiveness Management |
| ISBN |
1-61344-833-3
1-282-49271-3 9786612492716 0-8144-1479-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
CONTENTS; CHAPTER 1: The Roadmap: Learning How to Navigate; CHAPTER 2: Step 1: Develop the Process Inventory: Identifying and Prioritizing the Process List; CHAPTER 3: Step 2: Establish the Foundation: Avoiding Scope Creep; CHAPTER 4: Step 3: Draw the Process Map: Flowcharting and Documenting; CHAPTER 5: Steps 4-5: Estimate Time and Cost and Verify the Process Map: Introducing the Process and Cycle Time and Gaining Buy-In; CHAPTER 6: Step 6: Apply Improvement Techniques: Challenging Everything; CHAPTER 7: Step 7: Create Internal Controls, Tools, and Metrics: Making It Real
CHAPTER 8: Step 8: Test and Rework: Making Sure It Works CHAPTER 9: Step 9: Implement the Change: Preparing the Organization; CHAPTER 10: Step 10: Drive Continuous Improvement: Embracing the New Mindset; CHAPTER 11: Create the Executive Summary: Getting the Recognition; CHAPTER 12: Case Study: Sharing a Real-World Example; INDEX |
| Record Nr. | UNINA-9910780426703321 |
|
Page Susan (Susan Ann)
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||
| New York, : AMACOM, c2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The power of business process improvement : 10 simple steps to increase effectiveness, efficiency, and adaptability / / Susan Page
| The power of business process improvement : 10 simple steps to increase effectiveness, efficiency, and adaptability / / Susan Page |
| Autore | Page Susan (Susan Ann) |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | New York, : AMACOM, c2010 |
| Descrizione fisica | 1 online resource (353 p.) |
| Disciplina | 658.5/1 |
| Soggetto topico |
Workflow - Management
Organizational effectiveness Management |
| ISBN |
1-61344-833-3
1-282-49271-3 9786612492716 0-8144-1479-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
CONTENTS; CHAPTER 1: The Roadmap: Learning How to Navigate; CHAPTER 2: Step 1: Develop the Process Inventory: Identifying and Prioritizing the Process List; CHAPTER 3: Step 2: Establish the Foundation: Avoiding Scope Creep; CHAPTER 4: Step 3: Draw the Process Map: Flowcharting and Documenting; CHAPTER 5: Steps 4-5: Estimate Time and Cost and Verify the Process Map: Introducing the Process and Cycle Time and Gaining Buy-In; CHAPTER 6: Step 6: Apply Improvement Techniques: Challenging Everything; CHAPTER 7: Step 7: Create Internal Controls, Tools, and Metrics: Making It Real
CHAPTER 8: Step 8: Test and Rework: Making Sure It Works CHAPTER 9: Step 9: Implement the Change: Preparing the Organization; CHAPTER 10: Step 10: Drive Continuous Improvement: Embracing the New Mindset; CHAPTER 11: Create the Executive Summary: Getting the Recognition; CHAPTER 12: Case Study: Sharing a Real-World Example; INDEX |
| Record Nr. | UNINA-9910826222203321 |
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Page Susan (Susan Ann)
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| New York, : AMACOM, c2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Process design [[electronic resource] ] : making it work : a practical guide to what to do when and how for facilitators, consultants, managers, and coaches / / Dorothy Strachan, Paul Tomlinson
| Process design [[electronic resource] ] : making it work : a practical guide to what to do when and how for facilitators, consultants, managers, and coaches / / Dorothy Strachan, Paul Tomlinson |
| Autore | Strachan Dorothy <1947-> |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | San Francisco, : Jossey-Bass, c2008 |
| Descrizione fisica | 1 online resource (283 p.) |
| Disciplina |
658.4
658.5/1 658.51 |
| Altri autori (Persone) | TomlinsonPaul <1942-> |
| Collana | Jossey-Bass business & management series |
| Soggetto topico |
Group facilitation
Planning |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-281-28542-0
9786611285425 0-470-28988-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
PROCESS DESIGN: Making it Work; Contents; Acknowledgments; The Authors; Introduction; THEMES; ABOUT THE WORD PROCESS; ABOUT PROPOSITIONS; INVESTING IN PROCESS DESIGN; Part I: A STEPWISE APPROACH; Chapter 1: Six Steps; STEP 1. COMPLETE A PROCESS TERMS OF REFERENCE; STEP 2. BLOCK THE AGENDA; STEP 3. DEVELOP AND CONFIRM HOW THE AGENDA WILL FLOW; STEP 4. BUILD A PRELIMINARY DESIGN; STEP 5. CHECK THE PRELIMINARY DESIGN WITH OTHERS; STEP 6. COMPLETE THE DESIGN; PROPOSITIONS; Chapter 2: Guidelines for Process Design; MAKE UPSTREAM PREVENTION A PRIORITY; CURB THE "OVERS"
THINK STRATEGICALLY ABOUT EXPERTISELISTEN FOR MENTAL MAPS; APPROACH TIME CONSCIOUSLY; CREATE AN ENVIRONMENT THAT SUPPORTS LEARNING; RETHINK OPENINGS AND CLOSINGS; AND FINALLY...; PROPOSITIONS; Part II: THE PEOPLE FACTORS: PERSPECTIVES, POWER, AND VALUES; Chapter 3: The Perspectives Factor in Process Design; MINING PERSPECTIVES; GROUP PARTICIPATION STYLES; PROPOSITIONS; Chapter 4: The Power Factor in Process Design; TYPES OF POWER; POWER AND COMMITMENT; USING POWER POSITIVELY; PROPOSITIONS; Chapter 5: The Values Factor in Process Design; ABOUT VALUES; A VALUES HIERARCHY IMPLICATIONS FOR PROCESS DESIGNIN SUMMARY; PROPOSITIONS; Part III: DUE DILIGENCE: A PROCESS TERMS OF REFERENCE; Chapter 6: About a Process Terms of Reference; MAPS AND TERRITORIES; DEVELOPING A PTR; A COLLABORATIVE STANCE; PRACTICE GUIDELINES: DEVELOPING A PTR; PROPOSITIONS; Chapter 7: Understanding the Situation; SAMPLE QUESTIONS FOR EXPLORING THE SITUATION; PRACTICE GUIDELINES: SITUATION; EXAMPLES: SITUATION; PROPOSITIONS; Chapter 8: Developing a Focus; PURPOSE; SAMPLE QUESTIONS FOR DEVELOPING A PURPOSE STATEMENT; OBJECTIVES, OUTPUTS, AND OUTCOMES SAMPLE QUESTIONS FOR DEVELOPING OBJECTIVES, OUTPUTS, AND OUTCOMESPRACTICE GUIDELINES: PURPOSE, OBJECTIVES, OUTPUTS, AND OUTCOMES; EXAMPLES: PURPOSE, OBJECTIVES, OUTPUTS, AND OUTCOMES; PROPOSITIONS; Chapter 9: Stakeholder Collaboration; STAKEHOLDER PERSPECTIVES AND CATEGORIES; SAMPLE QUESTIONS FOR IDENTIFYING STAKEHOLDERS; PRACTICE GUIDELINES: STAKEHOLDER COLLABORATION; EXAMPLES: KEY STAKEHOLDERS; PROPOSITIONS; Chapter 10: Core Assumptions; SCOPE; SAMPLE QUESTIONS FOR DEVELOPING ASSUMPTIONS; PRACTICE GUIDELINES: CORE ASSUMPTIONS; EXAMPLES: CORE ASSUMPTIONS; PROPOSITIONS Chapter 11: Key ConsiderationsSAMPLE QUESTIONS FOR DEVELOPING KEY CONSIDERATIONS; PRACTICE GUIDELINES: KEY CONSIDERATIONS; EXAMPLES: KEY CONSIDERATIONS; PROPOSITIONS; Chapter 12: Work Plan; SAMPLE QUESTIONS FOR DEVELOPING A WORK PLAN; PRACTICE GUIDELINES: WORK PLAN; EXAMPLE: A SIMPLE WORK PLAN; EXAMPLE: A COMPLEX WORK PLAN; PROPOSITIONS; Chapter 13: Governance; SAMPLE QUESTIONS FOR DEVELOPING A GOVERNANCE STRUCTURE; PRACTICE GUIDELINES: GOVERNANCE; EXAMPLES: GOVERNANCE STRUCTURES; PROPOSITIONS; Chapter 14: Essential Documents SAMPLE QUESTIONS FOR IDENTIFYING AND DEVELOPING ESSENTIAL DOCUMENTS |
| Record Nr. | UNINA-9910451112903321 |
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Strachan Dorothy <1947->
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| San Francisco, : Jossey-Bass, c2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Process design [[electronic resource] ] : making it work : a practical guide to what to do when and how for facilitators, consultants, managers, and coaches / / Dorothy Strachan, Paul Tomlinson
| Process design [[electronic resource] ] : making it work : a practical guide to what to do when and how for facilitators, consultants, managers, and coaches / / Dorothy Strachan, Paul Tomlinson |
| Autore | Strachan Dorothy <1947-> |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | San Francisco, : Jossey-Bass, c2008 |
| Descrizione fisica | 1 online resource (283 p.) |
| Disciplina |
658.4
658.5/1 658.51 |
| Altri autori (Persone) | TomlinsonPaul <1942-> |
| Collana | Jossey-Bass business & management series |
| Soggetto topico |
Group facilitation
Planning |
| ISBN |
1-281-28542-0
9786611285425 0-470-28988-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
PROCESS DESIGN: Making it Work; Contents; Acknowledgments; The Authors; Introduction; THEMES; ABOUT THE WORD PROCESS; ABOUT PROPOSITIONS; INVESTING IN PROCESS DESIGN; Part I: A STEPWISE APPROACH; Chapter 1: Six Steps; STEP 1. COMPLETE A PROCESS TERMS OF REFERENCE; STEP 2. BLOCK THE AGENDA; STEP 3. DEVELOP AND CONFIRM HOW THE AGENDA WILL FLOW; STEP 4. BUILD A PRELIMINARY DESIGN; STEP 5. CHECK THE PRELIMINARY DESIGN WITH OTHERS; STEP 6. COMPLETE THE DESIGN; PROPOSITIONS; Chapter 2: Guidelines for Process Design; MAKE UPSTREAM PREVENTION A PRIORITY; CURB THE "OVERS"
THINK STRATEGICALLY ABOUT EXPERTISELISTEN FOR MENTAL MAPS; APPROACH TIME CONSCIOUSLY; CREATE AN ENVIRONMENT THAT SUPPORTS LEARNING; RETHINK OPENINGS AND CLOSINGS; AND FINALLY...; PROPOSITIONS; Part II: THE PEOPLE FACTORS: PERSPECTIVES, POWER, AND VALUES; Chapter 3: The Perspectives Factor in Process Design; MINING PERSPECTIVES; GROUP PARTICIPATION STYLES; PROPOSITIONS; Chapter 4: The Power Factor in Process Design; TYPES OF POWER; POWER AND COMMITMENT; USING POWER POSITIVELY; PROPOSITIONS; Chapter 5: The Values Factor in Process Design; ABOUT VALUES; A VALUES HIERARCHY IMPLICATIONS FOR PROCESS DESIGNIN SUMMARY; PROPOSITIONS; Part III: DUE DILIGENCE: A PROCESS TERMS OF REFERENCE; Chapter 6: About a Process Terms of Reference; MAPS AND TERRITORIES; DEVELOPING A PTR; A COLLABORATIVE STANCE; PRACTICE GUIDELINES: DEVELOPING A PTR; PROPOSITIONS; Chapter 7: Understanding the Situation; SAMPLE QUESTIONS FOR EXPLORING THE SITUATION; PRACTICE GUIDELINES: SITUATION; EXAMPLES: SITUATION; PROPOSITIONS; Chapter 8: Developing a Focus; PURPOSE; SAMPLE QUESTIONS FOR DEVELOPING A PURPOSE STATEMENT; OBJECTIVES, OUTPUTS, AND OUTCOMES SAMPLE QUESTIONS FOR DEVELOPING OBJECTIVES, OUTPUTS, AND OUTCOMESPRACTICE GUIDELINES: PURPOSE, OBJECTIVES, OUTPUTS, AND OUTCOMES; EXAMPLES: PURPOSE, OBJECTIVES, OUTPUTS, AND OUTCOMES; PROPOSITIONS; Chapter 9: Stakeholder Collaboration; STAKEHOLDER PERSPECTIVES AND CATEGORIES; SAMPLE QUESTIONS FOR IDENTIFYING STAKEHOLDERS; PRACTICE GUIDELINES: STAKEHOLDER COLLABORATION; EXAMPLES: KEY STAKEHOLDERS; PROPOSITIONS; Chapter 10: Core Assumptions; SCOPE; SAMPLE QUESTIONS FOR DEVELOPING ASSUMPTIONS; PRACTICE GUIDELINES: CORE ASSUMPTIONS; EXAMPLES: CORE ASSUMPTIONS; PROPOSITIONS Chapter 11: Key ConsiderationsSAMPLE QUESTIONS FOR DEVELOPING KEY CONSIDERATIONS; PRACTICE GUIDELINES: KEY CONSIDERATIONS; EXAMPLES: KEY CONSIDERATIONS; PROPOSITIONS; Chapter 12: Work Plan; SAMPLE QUESTIONS FOR DEVELOPING A WORK PLAN; PRACTICE GUIDELINES: WORK PLAN; EXAMPLE: A SIMPLE WORK PLAN; EXAMPLE: A COMPLEX WORK PLAN; PROPOSITIONS; Chapter 13: Governance; SAMPLE QUESTIONS FOR DEVELOPING A GOVERNANCE STRUCTURE; PRACTICE GUIDELINES: GOVERNANCE; EXAMPLES: GOVERNANCE STRUCTURES; PROPOSITIONS; Chapter 14: Essential Documents SAMPLE QUESTIONS FOR IDENTIFYING AND DEVELOPING ESSENTIAL DOCUMENTS |
| Record Nr. | UNINA-9910784965103321 |
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Strachan Dorothy <1947->
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| San Francisco, : Jossey-Bass, c2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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