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ITIL® 4 foundation revision guide [[electronic resource] /] / AXELOS Limited
| ITIL® 4 foundation revision guide [[electronic resource] /] / AXELOS Limited |
| Pubbl/distr/stampa | Norwich, : The Stationery Office Ltd, 2019 |
| Descrizione fisica | 1 online resource (60 p.) |
| Disciplina | 658.4038076 |
| Soggetto topico |
ITIL (Information technology management standard)
Information technology - Management Support services (Management) |
| ISBN |
9780113316533 (e-book)
9780113316526 (pbk.) |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1 Introduction -- 1.1 IT service management in the modern world -- 1.2 ITIL 4 -- 1.3 Structure and benefits of ITIL 4 -- 2 Key concepts of service management -- 2.1 Key definitions -- 2.2 Creating value with services -- 2.3 Service relationships -- 3 The ITIL guiding principles -- 3.1 The nature of the guiding principles -- 3.2 Use of guiding principles -- 4 The four dimensions of service management -- 4.1 Organizations and people -- 4.2 Information and technology -- 4.3 Partners and suppliers -- 4.4 Value streams and processes -- 4.5 External factors -- 5 The ITIL service value system -- 5.1 Purpose -- 5.2 Overview of the SVS -- 6 Service value chain -- 6.1 Purpose -- 6.2 Overview of the service value chain -- 7 ITIL management practices -- 7.1 Purpose statements -- 7.2 Definition of terms -- 7.3 Understanding the ITIL management practices -- 8 Taking the Foundation examination -- 8.1 Purpose of the ITIL 4 Foundation examination -- 8.2 Examination overview -- 8.3 Question types -- 8.4 Examination modalities -- 9 The ITIL 4 certification scheme -- 9.1 ITIL Foundation -- 9.2 ITIL Managing Professional stream -- 9.3 ITIL Strategic Leader stream -- 9.4 ITIL Master -- 9.5 ITIL and the T-shaped individual -- 10 ITIL 4 Foundation syllabus -- Further information. |
| Record Nr. | UNINA-9910795367103321 |
| Norwich, : The Stationery Office Ltd, 2019 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
ITIL® 4 foundation revision guide [[electronic resource] /] / AXELOS Limited
| ITIL® 4 foundation revision guide [[electronic resource] /] / AXELOS Limited |
| Pubbl/distr/stampa | Norwich, : The Stationery Office Ltd, 2019 |
| Descrizione fisica | 1 online resource (60 p.) |
| Disciplina | 658.4038076 |
| Soggetto topico |
ITIL (Information technology management standard)
Information technology - Management Support services (Management) |
| ISBN |
9780113316533 (e-book)
9780113316526 (pbk.) |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1 Introduction -- 1.1 IT service management in the modern world -- 1.2 ITIL 4 -- 1.3 Structure and benefits of ITIL 4 -- 2 Key concepts of service management -- 2.1 Key definitions -- 2.2 Creating value with services -- 2.3 Service relationships -- 3 The ITIL guiding principles -- 3.1 The nature of the guiding principles -- 3.2 Use of guiding principles -- 4 The four dimensions of service management -- 4.1 Organizations and people -- 4.2 Information and technology -- 4.3 Partners and suppliers -- 4.4 Value streams and processes -- 4.5 External factors -- 5 The ITIL service value system -- 5.1 Purpose -- 5.2 Overview of the SVS -- 6 Service value chain -- 6.1 Purpose -- 6.2 Overview of the service value chain -- 7 ITIL management practices -- 7.1 Purpose statements -- 7.2 Definition of terms -- 7.3 Understanding the ITIL management practices -- 8 Taking the Foundation examination -- 8.1 Purpose of the ITIL 4 Foundation examination -- 8.2 Examination overview -- 8.3 Question types -- 8.4 Examination modalities -- 9 The ITIL 4 certification scheme -- 9.1 ITIL Foundation -- 9.2 ITIL Managing Professional stream -- 9.3 ITIL Strategic Leader stream -- 9.4 ITIL Master -- 9.5 ITIL and the T-shaped individual -- 10 ITIL 4 Foundation syllabus -- Further information. |
| Record Nr. | UNINA-9910819478103321 |
| Norwich, : The Stationery Office Ltd, 2019 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||