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The black book of outsourcing [[electronic resource] ] : how to manage the changes, challenges, and opportunities / / Douglas Brown and Scott Wilson
| The black book of outsourcing [[electronic resource] ] : how to manage the changes, challenges, and opportunities / / Douglas Brown and Scott Wilson |
| Autore | Brown Douglas <1959-> |
| Pubbl/distr/stampa | Hoboken, N, J., : John Wiley & Sons, Inc., 2005 |
| Descrizione fisica | 1 online resource (xiv, 366 p. ) : ill |
| Disciplina | 658.4/058 |
| Altri autori (Persone) | WilsonScott <1957-> |
| Soggetto topico | Contracting out |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-280-27690-8
9786610276905 0-471-72827-6 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Preface. Introduction: Outsourcing: Opportunities and Challenges. Part One: How to Plan, Lead, and Manage Outsourcing Initiatives. Chapter 1: Overview of the Outsourcing Process. Chapter 2: Making the Decision to Outsource. Chapter 3: What You Need to Know before You Start. Chapter 4: Assessing Cost, Benefit, and Risk for Your Outsourcing Venture. Chapter 5: Outsourcing Options. Chapter 6: Selecting Your Suppliers and Vendors. Chapter 7: Managing Your Outsourcing Vendors. Chapter 8: Navigating Contracts and Negotiations. Chapter 9: New Career Opportunities in Outsourcing Management. Chapter 10: Finding Top Outsourcers: Vendor Directory. Chapter 11: Avoiding Common Outsourcing Mistakes. Part Two: The Indispensable Guide to Finding an Outsourcing Career. Chapter 12: Strategizing for Success in the New Global Economy. Chapter 13: Learning to Market Yourself in the Global Economy. Chapter 14: Hot Jobs in Outsourcing. Chapter 15: Finding an Offshore, Nearshore, or Bestshore Job. Part Three: The Indispensable Guide for Outsourcing Entrepreneurs. Chapter 16: Starting Down the Entrepreneurial Path to Outsourcing. Chapter 17: Capitalizing on the Outsourcing Start-Up Boom. Chapter 18: Starting an Outsourcing Business. Glossary. Index. |
| Record Nr. | UNINA-9910457580203321 |
Brown Douglas <1959->
|
||
| Hoboken, N, J., : John Wiley & Sons, Inc., 2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The black book of outsourcing [[electronic resource] ] : how to manage the changes, challenges, and opportunities / / Douglas Brown and Scott Wilson
| The black book of outsourcing [[electronic resource] ] : how to manage the changes, challenges, and opportunities / / Douglas Brown and Scott Wilson |
| Autore | Brown Douglas <1959-> |
| Pubbl/distr/stampa | Hoboken, N, J., : John Wiley & Sons, Inc., 2005 |
| Descrizione fisica | 1 online resource (xiv, 366 p. ) : ill |
| Disciplina | 658.4/058 |
| Altri autori (Persone) | WilsonScott <1957-> |
| Soggetto topico | Contracting out |
| ISBN |
0-470-31561-X
1-280-27690-8 9786610276905 0-471-72827-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Preface. Introduction: Outsourcing: Opportunities and Challenges. Part One: How to Plan, Lead, and Manage Outsourcing Initiatives. Chapter 1: Overview of the Outsourcing Process. Chapter 2: Making the Decision to Outsource. Chapter 3: What You Need to Know before You Start. Chapter 4: Assessing Cost, Benefit, and Risk for Your Outsourcing Venture. Chapter 5: Outsourcing Options. Chapter 6: Selecting Your Suppliers and Vendors. Chapter 7: Managing Your Outsourcing Vendors. Chapter 8: Navigating Contracts and Negotiations. Chapter 9: New Career Opportunities in Outsourcing Management. Chapter 10: Finding Top Outsourcers: Vendor Directory. Chapter 11: Avoiding Common Outsourcing Mistakes. Part Two: The Indispensable Guide to Finding an Outsourcing Career. Chapter 12: Strategizing for Success in the New Global Economy. Chapter 13: Learning to Market Yourself in the Global Economy. Chapter 14: Hot Jobs in Outsourcing. Chapter 15: Finding an Offshore, Nearshore, or Bestshore Job. Part Three: The Indispensable Guide for Outsourcing Entrepreneurs. Chapter 16: Starting Down the Entrepreneurial Path to Outsourcing. Chapter 17: Capitalizing on the Outsourcing Start-Up Boom. Chapter 18: Starting an Outsourcing Business. Glossary. Index. |
| Record Nr. | UNINA-9910784404003321 |
|
Brown Douglas <1959->
|
||
| Hoboken, N, J., : John Wiley & Sons, Inc., 2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The black book of outsourcing : how to manage the changes, challenges, and opportunities / / Douglas Brown and Scott Wilson
| The black book of outsourcing : how to manage the changes, challenges, and opportunities / / Douglas Brown and Scott Wilson |
| Autore | Brown Douglas <1959-> |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Hoboken, N, J., : John Wiley & Sons, Inc., 2005 |
| Descrizione fisica | 1 online resource (xiv, 366 p. ) : ill |
| Disciplina | 658.4/058 |
| Altri autori (Persone) | WilsonScott <1957-> |
| Soggetto topico | Contracting out |
| ISBN |
9786610276905
9780470315613 047031561X 9781280276903 1280276908 9780471728276 0471728276 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Preface. Introduction: Outsourcing: Opportunities and Challenges. Part One: How to Plan, Lead, and Manage Outsourcing Initiatives. Chapter 1: Overview of the Outsourcing Process. Chapter 2: Making the Decision to Outsource. Chapter 3: What You Need to Know before You Start. Chapter 4: Assessing Cost, Benefit, and Risk for Your Outsourcing Venture. Chapter 5: Outsourcing Options. Chapter 6: Selecting Your Suppliers and Vendors. Chapter 7: Managing Your Outsourcing Vendors. Chapter 8: Navigating Contracts and Negotiations. Chapter 9: New Career Opportunities in Outsourcing Management. Chapter 10: Finding Top Outsourcers: Vendor Directory. Chapter 11: Avoiding Common Outsourcing Mistakes. Part Two: The Indispensable Guide to Finding an Outsourcing Career. Chapter 12: Strategizing for Success in the New Global Economy. Chapter 13: Learning to Market Yourself in the Global Economy. Chapter 14: Hot Jobs in Outsourcing. Chapter 15: Finding an Offshore, Nearshore, or Bestshore Job. Part Three: The Indispensable Guide for Outsourcing Entrepreneurs. Chapter 16: Starting Down the Entrepreneurial Path to Outsourcing. Chapter 17: Capitalizing on the Outsourcing Start-Up Boom. Chapter 18: Starting an Outsourcing Business. Glossary. Index. |
| Record Nr. | UNINA-9910961433803321 |
|
Brown Douglas <1959->
|
||
| Hoboken, N, J., : John Wiley & Sons, Inc., 2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Business process outsourcing [[electronic resource] ] : the competitive advantage / / Rick L. Click, Thomas N. Duening
| Business process outsourcing [[electronic resource] ] : the competitive advantage / / Rick L. Click, Thomas N. Duening |
| Autore | Click Rick L |
| Pubbl/distr/stampa | Hoboken, N.J., : John Wiley & Sons, c2005 |
| Descrizione fisica | 1 online resource (257 p.) |
| Disciplina | 658.4/058 |
| Altri autori (Persone) | DueningThomas N |
| Soggetto topico | Contracting out |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-280-26551-5
9786610265510 0-471-70097-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Business Process Outsourcing; contents; foreword; preface; acknowledgments; Part One: BPO Overview; Chapter 1: What Is So Revolutionary about BPO?; BPO: A SOCIO-TECHNICAL INNOVATION; DRIVING FACTORS; BPO TYPES; TO BPO OR NOT TO BPO? A STRATEGIC QUESTION; SUMMARY; Chapter 2: Who Is Using BPO and How?; SUCCESSFUL OFFSHORE OUTSOURCING; COMPETENCE CO-DEVELOPMENT OUTSOURCING; VARIABLE-PRICE OUTSOURCING; FIRST-TIME OUTSOURCING; REVERSE OUTSOURCING; BUSINESS TRANSFORMATION OUTSOURCING; UNSUCCESSFUL OFFSHORE OUTSOURCING; CONCLUSION; SUMMARY; Part Two: To BPO or Not to BPO?
Chapter 3: Identify and Select the BPO Opportunity BPO PROJECT TEAM STRUCTURE; SIX-STEP PROCESS; STEP 1: ESTABLISH A BPO ANALYSIS TEAM; STEP 2: CONDUCT A CURRENT STATE ANALYSIS; STEP 3: IDENTIFY CORE AND NONCORE ACTIVITIES; STEP 4: IDENTIFY BPO OPPORTUNITIES; STEP 5: MODEL THE BPO PROJECT; STEP 6: DEVELOP AND PRESENT THE BUSINESS CASE; CONCLUSION; SUMMARY; Chapter 4: Identify and Manage the Costs of BPO; TOTAL COST MANAGEMENT; FINANCIAL COSTS; STRATEGIC COSTS; CONCLUSION; SUMMARY; Part Three: BPO Vendor Selection; Chapter 5: Identify and Select a BPO Vendor; AN EIGHT-STEP PROCESS STEP 1: APPOINT A VENDOR SELECTION TEAM STEP 2: ESTABLISH QUALIFICATIONS; STEP 3: DEVELOP A LONG LIST; STEP 4: REQUEST FOR INFORMATION; STEP 5: REQUEST FOR PROPOSALS; STEP 6: EVALUATE THE PROPOSALS; STEP 7: SELECT A SHORT LIST; STEP 8: SELECT THE VENDOR; CONCLUSION; SUMMARY; Chapter 6: BPO Contracts; NEGOTIATING BPO AGREEMENTS; TERMS OF THE BPO CONTRACT; CONCLUSION; SUMMARY; Part Four: Executing an Outsourcing Project; Chapter 7: Managing the BPO Transition; THE BPO PROJECT MANAGEMENT PLAN; GENERAL PRINCIPLES OF CHANGE MANAGEMENT; CONCLUSION; SUMMARY Chapter 8: Managing the Buyer - Vendor Relationship FUNDAMENTAL CHARACTERISTICS OF THE BPO PROJECT; BPO RELATIONSHIP SUCCESS FACTORS; RELATIONSHIP RISK FACTORS; CONCLUSION; SUMMARY; Chapter 9: Infrastructure Considerations and Challenges; HARDWARE INFRASTRUCTURE; SOFTWARE INFRASTRUCTURE; KNOWLEDGE INFRASTRUCTURE; TRAINING AND SUPPORT INFRASTRUCTURE; CONCLUSION; SUMMARY; Chapter 10: Business Risks and Mitigation Strategies; HUMAN CAPITAL RISKS; PROJECT RISKS; INTELLECTUAL PROPERTY RISKS; LEGAL RISKS; VENDOR ORGANIZATIONAL RISKS; VALUE RISKS; FORCE MAJEURE RISKS; CONCLUSION; SUMMARY Part Five: The Future of BPO Chapter 11: Future Potential for BPO; GLOBAL BUSINESS ENVIRONMENT; STRATEGY AND COMPETITIVENESS; BPO AND POLITICS; BPO AND GLOBAL ECONOMICS; BPO AND GLOBAL WORKERS; BPO AND EDUCATION; OUTRAGEOUS PREDICTIONS: WHAT'S LEFT FOR AMERICA?; CONCLUSION; endnotes; Index |
| Record Nr. | UNINA-9910457240003321 |
|
Click Rick L
|
||
| Hoboken, N.J., : John Wiley & Sons, c2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Business process outsourcing [[electronic resource] ] : the competitive advantage / / Rick L. Click, Thomas N. Duening
| Business process outsourcing [[electronic resource] ] : the competitive advantage / / Rick L. Click, Thomas N. Duening |
| Autore | Click Rick L |
| Pubbl/distr/stampa | Hoboken, N.J., : John Wiley & Sons, c2005 |
| Descrizione fisica | 1 online resource (257 p.) |
| Disciplina | 658.4/058 |
| Altri autori (Persone) | DueningThomas N |
| Soggetto topico | Contracting out |
| ISBN |
1-280-26551-5
9786610265510 0-471-70097-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Business Process Outsourcing; contents; foreword; preface; acknowledgments; Part One: BPO Overview; Chapter 1: What Is So Revolutionary about BPO?; BPO: A SOCIO-TECHNICAL INNOVATION; DRIVING FACTORS; BPO TYPES; TO BPO OR NOT TO BPO? A STRATEGIC QUESTION; SUMMARY; Chapter 2: Who Is Using BPO and How?; SUCCESSFUL OFFSHORE OUTSOURCING; COMPETENCE CO-DEVELOPMENT OUTSOURCING; VARIABLE-PRICE OUTSOURCING; FIRST-TIME OUTSOURCING; REVERSE OUTSOURCING; BUSINESS TRANSFORMATION OUTSOURCING; UNSUCCESSFUL OFFSHORE OUTSOURCING; CONCLUSION; SUMMARY; Part Two: To BPO or Not to BPO?
Chapter 3: Identify and Select the BPO Opportunity BPO PROJECT TEAM STRUCTURE; SIX-STEP PROCESS; STEP 1: ESTABLISH A BPO ANALYSIS TEAM; STEP 2: CONDUCT A CURRENT STATE ANALYSIS; STEP 3: IDENTIFY CORE AND NONCORE ACTIVITIES; STEP 4: IDENTIFY BPO OPPORTUNITIES; STEP 5: MODEL THE BPO PROJECT; STEP 6: DEVELOP AND PRESENT THE BUSINESS CASE; CONCLUSION; SUMMARY; Chapter 4: Identify and Manage the Costs of BPO; TOTAL COST MANAGEMENT; FINANCIAL COSTS; STRATEGIC COSTS; CONCLUSION; SUMMARY; Part Three: BPO Vendor Selection; Chapter 5: Identify and Select a BPO Vendor; AN EIGHT-STEP PROCESS STEP 1: APPOINT A VENDOR SELECTION TEAM STEP 2: ESTABLISH QUALIFICATIONS; STEP 3: DEVELOP A LONG LIST; STEP 4: REQUEST FOR INFORMATION; STEP 5: REQUEST FOR PROPOSALS; STEP 6: EVALUATE THE PROPOSALS; STEP 7: SELECT A SHORT LIST; STEP 8: SELECT THE VENDOR; CONCLUSION; SUMMARY; Chapter 6: BPO Contracts; NEGOTIATING BPO AGREEMENTS; TERMS OF THE BPO CONTRACT; CONCLUSION; SUMMARY; Part Four: Executing an Outsourcing Project; Chapter 7: Managing the BPO Transition; THE BPO PROJECT MANAGEMENT PLAN; GENERAL PRINCIPLES OF CHANGE MANAGEMENT; CONCLUSION; SUMMARY Chapter 8: Managing the Buyer - Vendor Relationship FUNDAMENTAL CHARACTERISTICS OF THE BPO PROJECT; BPO RELATIONSHIP SUCCESS FACTORS; RELATIONSHIP RISK FACTORS; CONCLUSION; SUMMARY; Chapter 9: Infrastructure Considerations and Challenges; HARDWARE INFRASTRUCTURE; SOFTWARE INFRASTRUCTURE; KNOWLEDGE INFRASTRUCTURE; TRAINING AND SUPPORT INFRASTRUCTURE; CONCLUSION; SUMMARY; Chapter 10: Business Risks and Mitigation Strategies; HUMAN CAPITAL RISKS; PROJECT RISKS; INTELLECTUAL PROPERTY RISKS; LEGAL RISKS; VENDOR ORGANIZATIONAL RISKS; VALUE RISKS; FORCE MAJEURE RISKS; CONCLUSION; SUMMARY Part Five: The Future of BPO Chapter 11: Future Potential for BPO; GLOBAL BUSINESS ENVIRONMENT; STRATEGY AND COMPETITIVENESS; BPO AND POLITICS; BPO AND GLOBAL ECONOMICS; BPO AND GLOBAL WORKERS; BPO AND EDUCATION; OUTRAGEOUS PREDICTIONS: WHAT'S LEFT FOR AMERICA?; CONCLUSION; endnotes; Index |
| Record Nr. | UNINA-9910784415403321 |
|
Click Rick L
|
||
| Hoboken, N.J., : John Wiley & Sons, c2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Business process outsourcing : the competitive advantage / / Rick L. Click, Thomas N. Duening
| Business process outsourcing : the competitive advantage / / Rick L. Click, Thomas N. Duening |
| Autore | Click Rick L |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Hoboken, N.J., : John Wiley & Sons, c2005 |
| Descrizione fisica | 1 online resource (257 p.) |
| Disciplina | 658.4/058 |
| Altri autori (Persone) | DueningThomas N |
| Soggetto topico | Contracting out |
| ISBN |
9786610265510
9781280265518 1280265515 9780471700975 0471700975 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Business Process Outsourcing; contents; foreword; preface; acknowledgments; Part One: BPO Overview; Chapter 1: What Is So Revolutionary about BPO?; BPO: A SOCIO-TECHNICAL INNOVATION; DRIVING FACTORS; BPO TYPES; TO BPO OR NOT TO BPO? A STRATEGIC QUESTION; SUMMARY; Chapter 2: Who Is Using BPO and How?; SUCCESSFUL OFFSHORE OUTSOURCING; COMPETENCE CO-DEVELOPMENT OUTSOURCING; VARIABLE-PRICE OUTSOURCING; FIRST-TIME OUTSOURCING; REVERSE OUTSOURCING; BUSINESS TRANSFORMATION OUTSOURCING; UNSUCCESSFUL OFFSHORE OUTSOURCING; CONCLUSION; SUMMARY; Part Two: To BPO or Not to BPO?
Chapter 3: Identify and Select the BPO Opportunity BPO PROJECT TEAM STRUCTURE; SIX-STEP PROCESS; STEP 1: ESTABLISH A BPO ANALYSIS TEAM; STEP 2: CONDUCT A CURRENT STATE ANALYSIS; STEP 3: IDENTIFY CORE AND NONCORE ACTIVITIES; STEP 4: IDENTIFY BPO OPPORTUNITIES; STEP 5: MODEL THE BPO PROJECT; STEP 6: DEVELOP AND PRESENT THE BUSINESS CASE; CONCLUSION; SUMMARY; Chapter 4: Identify and Manage the Costs of BPO; TOTAL COST MANAGEMENT; FINANCIAL COSTS; STRATEGIC COSTS; CONCLUSION; SUMMARY; Part Three: BPO Vendor Selection; Chapter 5: Identify and Select a BPO Vendor; AN EIGHT-STEP PROCESS STEP 1: APPOINT A VENDOR SELECTION TEAM STEP 2: ESTABLISH QUALIFICATIONS; STEP 3: DEVELOP A LONG LIST; STEP 4: REQUEST FOR INFORMATION; STEP 5: REQUEST FOR PROPOSALS; STEP 6: EVALUATE THE PROPOSALS; STEP 7: SELECT A SHORT LIST; STEP 8: SELECT THE VENDOR; CONCLUSION; SUMMARY; Chapter 6: BPO Contracts; NEGOTIATING BPO AGREEMENTS; TERMS OF THE BPO CONTRACT; CONCLUSION; SUMMARY; Part Four: Executing an Outsourcing Project; Chapter 7: Managing the BPO Transition; THE BPO PROJECT MANAGEMENT PLAN; GENERAL PRINCIPLES OF CHANGE MANAGEMENT; CONCLUSION; SUMMARY Chapter 8: Managing the Buyer - Vendor Relationship FUNDAMENTAL CHARACTERISTICS OF THE BPO PROJECT; BPO RELATIONSHIP SUCCESS FACTORS; RELATIONSHIP RISK FACTORS; CONCLUSION; SUMMARY; Chapter 9: Infrastructure Considerations and Challenges; HARDWARE INFRASTRUCTURE; SOFTWARE INFRASTRUCTURE; KNOWLEDGE INFRASTRUCTURE; TRAINING AND SUPPORT INFRASTRUCTURE; CONCLUSION; SUMMARY; Chapter 10: Business Risks and Mitigation Strategies; HUMAN CAPITAL RISKS; PROJECT RISKS; INTELLECTUAL PROPERTY RISKS; LEGAL RISKS; VENDOR ORGANIZATIONAL RISKS; VALUE RISKS; FORCE MAJEURE RISKS; CONCLUSION; SUMMARY Part Five: The Future of BPO Chapter 11: Future Potential for BPO; GLOBAL BUSINESS ENVIRONMENT; STRATEGY AND COMPETITIVENESS; BPO AND POLITICS; BPO AND GLOBAL ECONOMICS; BPO AND GLOBAL WORKERS; BPO AND EDUCATION; OUTRAGEOUS PREDICTIONS: WHAT'S LEFT FOR AMERICA?; CONCLUSION; endnotes; Index |
| Record Nr. | UNINA-9910955567803321 |
|
Click Rick L
|
||
| Hoboken, N.J., : John Wiley & Sons, c2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The contract scorecard [[electronic resource] ] : successful outsourcing by design / / by Sara Cullen
| The contract scorecard [[electronic resource] ] : successful outsourcing by design / / by Sara Cullen |
| Autore | Cullen Sara |
| Pubbl/distr/stampa | Burlington, VT, : Ashgate Pub. Co., : Gower, 2009 |
| Descrizione fisica | 1 online resource (267 p.) |
| Disciplina |
658.4
658.4/058 658.4058 |
| Soggetto topico |
Contracting out
Contracting out - Evaluation |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-317-03733-2
1-317-03732-4 1-282-05408-2 9786612054082 0-7546-8171-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; Contents; List of Figures; List of Tables; Foreword; Preface; 1 Introduction; 2 The Quadrants of the Contract Scorecard; 3 The Steps in Developing KPIs; 4 Schemes for the Consequences of KPI Performance; 5 Planning the Contract Scorecard; 6 The Quality Specification - The Service Level Agreement (SLA); 7 The Financial Specification - The Financial Schedule; 8 The Relationship Specification - The Governance Charter; 9 The Strategic Specification - Unique Contract Schedules; 10 Conclusion; References; Index; About the Author |
| Record Nr. | UNINA-9910454017103321 |
|
Cullen Sara
|
||
| Burlington, VT, : Ashgate Pub. Co., : Gower, 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The contract scorecard [[electronic resource] ] : successful outsourcing by design / / by Sara Cullen
| The contract scorecard [[electronic resource] ] : successful outsourcing by design / / by Sara Cullen |
| Autore | Cullen Sara |
| Pubbl/distr/stampa | Burlington, VT, : Ashgate Pub. Co., : Gower, 2009 |
| Descrizione fisica | 1 online resource (267 p.) |
| Disciplina |
658.4
658.4/058 658.4058 |
| Soggetto topico |
Contracting out
Contracting out - Evaluation |
| ISBN |
1-315-61500-2
1-317-03733-2 1-317-03732-4 1-282-05408-2 9786612054082 0-7546-8171-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; Contents; List of Figures; List of Tables; Foreword; Preface; 1 Introduction; 2 The Quadrants of the Contract Scorecard; 3 The Steps in Developing KPIs; 4 Schemes for the Consequences of KPI Performance; 5 Planning the Contract Scorecard; 6 The Quality Specification - The Service Level Agreement (SLA); 7 The Financial Specification - The Financial Schedule; 8 The Relationship Specification - The Governance Charter; 9 The Strategic Specification - Unique Contract Schedules; 10 Conclusion; References; Index; About the Author |
| Record Nr. | UNINA-9910782826603321 |
|
Cullen Sara
|
||
| Burlington, VT, : Ashgate Pub. Co., : Gower, 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The contract scorecard : successful outsourcing by design / / by Sara Cullen
| The contract scorecard : successful outsourcing by design / / by Sara Cullen |
| Autore | Cullen Sara |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Burlington, VT, : Ashgate Pub. Co., : Gower, 2009 |
| Descrizione fisica | 1 online resource (267 p.) |
| Disciplina |
658.4
658.4/058 658.4058 |
| Soggetto topico |
Contracting out
Contracting out - Evaluation |
| ISBN |
1-315-61500-2
1-317-03733-2 1-317-03732-4 1-282-05408-2 9786612054082 0-7546-8171-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; Contents; List of Figures; List of Tables; Foreword; Preface; 1 Introduction; 2 The Quadrants of the Contract Scorecard; 3 The Steps in Developing KPIs; 4 Schemes for the Consequences of KPI Performance; 5 Planning the Contract Scorecard; 6 The Quality Specification - The Service Level Agreement (SLA); 7 The Financial Specification - The Financial Schedule; 8 The Relationship Specification - The Governance Charter; 9 The Strategic Specification - Unique Contract Schedules; 10 Conclusion; References; Index; About the Author |
| Record Nr. | UNINA-9910954113503321 |
|
Cullen Sara
|
||
| Burlington, VT, : Ashgate Pub. Co., : Gower, 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Essentials of business process outsourcing [[electronic resource] /] / Thomas N. Duening, Rick L. Click
| Essentials of business process outsourcing [[electronic resource] /] / Thomas N. Duening, Rick L. Click |
| Autore | Duening Thomas N |
| Pubbl/distr/stampa | Hoboken, N.J., : John Wiley & Sons, c2005 |
| Descrizione fisica | 1 online resource (242 p.) |
| Disciplina | 658.4/058 |
| Altri autori (Persone) | ClickRick L |
| Collana | Essentials series |
| Soggetto topico | Contracting out |
| ISBN |
1-280-25513-7
9786610255139 0-470-32439-2 1-118-38627-2 0-471-72712-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Essentials of Business Process Outsourcing; Contents; Preface; Acknowledgments; Chapter 1: The BPO Revolution; Chapter 2: Identifying and Selecting the BPO Opportunity; Chapter 3: Identifying and Managing the Costs of BPO; Chapter 4: Vendor Selection and Contracting; Chapter 5: Managing BPO-Related Change; Chapter 6: Infrastructure Considerations and Challenges; Chapter 7: Business Risks and Mitigation Strategies; Index; |
| Record Nr. | UNINA-9910143569303321 |
|
Duening Thomas N
|
||
| Hoboken, N.J., : John Wiley & Sons, c2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
