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25 need-to-know key performance indicators / / Bernard Marr
| 25 need-to-know key performance indicators / / Bernard Marr |
| Autore | Marr Bernard |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Harlow, England : , : Pearson, , 2014 |
| Descrizione fisica | 1 online resource (225 pages) : illustrations |
| Disciplina | 658.4/013 |
| Soggetto topico |
Management - Statistical methods
Performance Business planning Benchmarking (Management) |
| ISBN | 1-292-01649-3 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover -- Contents -- About the author -- Publisher's acknowledgements -- Introduction -- Top 10 do's and don'ts of using key performance indicators -- Part 1: Measuring and understanding your customers -- 1 Net promoter score (NPS) -- 2 Customer profitability score -- 3 Customer retention rate -- 4 Conversion rate -- 5 Relative market share -- Part 2: Measuring and understanding your financial -- 6 Revenue growth rate -- 7 Net profit -- 8 Net profit margin -- 9 Gross profit margin -- 10 Operating profit margin -- 11 Return on investment (ROI) -- 12 Cash conversion cycle (CCC) -- Part 3: Measuring and understanding your internal processes -- 13 Capacity utilisation rate (CUR) -- 14 Project schedule variance (PSV) -- 15 Project cost variance (PCV) -- 16 Earned value (EV) metric -- 17 Order fulfilment cycle time (OFCT) -- 18 Delivery in full, on time (DIFOT) rate -- 19 Quality index -- 20 Process downtime level -- Part 4: Measuring and understanding your employees -- 21 Staff advocacy score -- 22 Employee engagement level -- 23 Absenteeism Bradford Factor -- 24 Human capital value added (HCVA) -- 25 360-degree feedback score -- 10 useful books to read next -- Glossary of terms -- Index. |
| Altri titoli varianti | Twenty five need-to-know key performance indicators |
| Record Nr. | UNINA-9910151789903321 |
Marr Bernard
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| Harlow, England : , : Pearson, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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The analytics revolution : how to improve your business by making analytics operational in the big data era / / Bill Franks
| The analytics revolution : how to improve your business by making analytics operational in the big data era / / Bill Franks |
| Autore | Franks Bill <1968-> |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : Wiley, , 2014 |
| Descrizione fisica | 1 online resource (270 pages) |
| Disciplina | 658.4/013 |
| Soggetto topico |
Business intelligence
Big data |
| ISBN |
1-118-97676-2
1-118-93667-1 1-118-97675-4 |
| Classificazione | BUS000000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Preface -- Acknowledgments -- Part one. The revolution has begun. Chapter 1. Understanding operational analytics ; Defining operational analytics ; Welcome to analytics 3.0 ; How analytics are changing business ; Putting operational analytics in perspective ; Wrap up ; Notes ; Chapter 2. More data ; "More data" Big data! ; Cutting through the hype ; Preparing for big data ; Putting big data in context ; Wrap up ; Notes ; Chapter 3. Operational analytics in action ; Improving customer experiences ; Time is of the essence ; Making us safer ; Increasing operational efficiency ; Improving our lives in the future ; Finding unexpected value in data ; Wrap up ; Notes -- Part two. Laying the foundation. Chapter 4. Want budget? Build the business case! ; Setting the priorities ; Choosing the right decision criteria ; A business case framework to consider tips for creating a winning business case ; Wrap up ; Notes ; Chapter 5. Creating an analytic platform ; Planning building using ; Wrap up ; Notes ; Chapter 6. Governance and privacy ; Setting the stage for governance ; Deciding where analytics happen ; Governing operational analytics privacy ; Wrap up ; Notes -- Part three. Making analytics operational. Chapter 7. The analytics ; Creating operational analytic processes ; Expanding into new analytic disciplines ; Focusing analytic efforts ; Comparing analytic approaches ; Lessons from the past ; Wrap up ; Notes ; Chapter 8. The analytics organization ; A major shift has occurred ; Staffing organizing ; Succeeding ; Wrap up ; Notes ; Chapter 9. The analytics culture ; Instilling the proper mindset ; Implementing effective policies ; Facilitating success ; Enabling and handling the right failures ; Wrap up ; Notes -- Conclusion. Join the revolution! -- Index. |
| Record Nr. | UNINA-9910132166103321 |
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Franks Bill <1968->
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| Hoboken, New Jersey : , : Wiley, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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The analytics revolution : how to improve your business by making analytics operational in the big data era / / Bill Franks
| The analytics revolution : how to improve your business by making analytics operational in the big data era / / Bill Franks |
| Autore | Franks Bill <1968-> |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : Wiley, , 2014 |
| Descrizione fisica | 1 online resource (270 pages) |
| Disciplina | 658.4/013 |
| Soggetto topico |
Business intelligence
Big data |
| ISBN |
1-118-97676-2
1-118-93667-1 1-118-97675-4 |
| Classificazione | BUS000000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Preface -- Acknowledgments -- Part one. The revolution has begun. Chapter 1. Understanding operational analytics ; Defining operational analytics ; Welcome to analytics 3.0 ; How analytics are changing business ; Putting operational analytics in perspective ; Wrap up ; Notes ; Chapter 2. More data ; "More data" Big data! ; Cutting through the hype ; Preparing for big data ; Putting big data in context ; Wrap up ; Notes ; Chapter 3. Operational analytics in action ; Improving customer experiences ; Time is of the essence ; Making us safer ; Increasing operational efficiency ; Improving our lives in the future ; Finding unexpected value in data ; Wrap up ; Notes -- Part two. Laying the foundation. Chapter 4. Want budget? Build the business case! ; Setting the priorities ; Choosing the right decision criteria ; A business case framework to consider tips for creating a winning business case ; Wrap up ; Notes ; Chapter 5. Creating an analytic platform ; Planning building using ; Wrap up ; Notes ; Chapter 6. Governance and privacy ; Setting the stage for governance ; Deciding where analytics happen ; Governing operational analytics privacy ; Wrap up ; Notes -- Part three. Making analytics operational. Chapter 7. The analytics ; Creating operational analytic processes ; Expanding into new analytic disciplines ; Focusing analytic efforts ; Comparing analytic approaches ; Lessons from the past ; Wrap up ; Notes ; Chapter 8. The analytics organization ; A major shift has occurred ; Staffing organizing ; Succeeding ; Wrap up ; Notes ; Chapter 9. The analytics culture ; Instilling the proper mindset ; Implementing effective policies ; Facilitating success ; Enabling and handling the right failures ; Wrap up ; Notes -- Conclusion. Join the revolution! -- Index. |
| Record Nr. | UNINA-9910811187803321 |
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Franks Bill <1968->
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| Hoboken, New Jersey : , : Wiley, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Applied data analysis for process improvement : a practical guide to six sigma black belt statistics / / James L. Lamprecht ; acquisitions editor, Annemieke Hytinen ; project editor, Paul O'Mara
| Applied data analysis for process improvement : a practical guide to six sigma black belt statistics / / James L. Lamprecht ; acquisitions editor, Annemieke Hytinen ; project editor, Paul O'Mara |
| Autore | Lamprecht James L. <1947-> |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2005 |
| Descrizione fisica | 1 online resource (303 p.) |
| Disciplina | 658.4/013 |
| Soggetto topico |
Six sigma (Quality control standard)
Quality control - Statistical methods |
| Soggetto genere / forma | Electronic books. |
| ISBN | 600-00-4785-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910453030103321 |
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Lamprecht James L. <1947->
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| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Applied data analysis for process improvement : a practical guide to six sigma black belt statistics / / James L. Lamprecht ; acquisitions editor, Annemieke Hytinen ; project editor, Paul O'Mara
| Applied data analysis for process improvement : a practical guide to six sigma black belt statistics / / James L. Lamprecht ; acquisitions editor, Annemieke Hytinen ; project editor, Paul O'Mara |
| Autore | Lamprecht James L. <1947-> |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2005 |
| Descrizione fisica | 1 online resource (303 p.) |
| Disciplina | 658.4/013 |
| Soggetto topico |
Six sigma (Quality control standard)
Quality control - Statistical methods |
| ISBN |
0-87389-236-4
600-00-4785-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910779877703321 |
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Lamprecht James L. <1947->
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| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Applied data analysis for process improvement : a practical guide to six sigma black belt statistics / / James L. Lamprecht ; acquisitions editor, Annemieke Hytinen ; project editor, Paul O'Mara
| Applied data analysis for process improvement : a practical guide to six sigma black belt statistics / / James L. Lamprecht ; acquisitions editor, Annemieke Hytinen ; project editor, Paul O'Mara |
| Autore | Lamprecht James L. <1947-> |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2005 |
| Descrizione fisica | 1 online resource (303 p.) |
| Disciplina | 658.4/013 |
| Soggetto topico |
Six sigma (Quality control standard)
Quality control - Statistical methods |
| ISBN |
0-87389-236-4
600-00-4785-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910818344503321 |
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Lamprecht James L. <1947->
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| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Applied statistics for the Six sigma green belt / / Bhisham C. Gupta, H. Fred Walker
| Applied statistics for the Six sigma green belt / / Bhisham C. Gupta, H. Fred Walker |
| Autore | Gupta Bhisham C. <1942-> |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2005 |
| Descrizione fisica | 1 online resource (367 p.) |
| Disciplina | 658.4/013 |
| Soggetto topico |
Six sigma (Quality control standard)
Production management Quality control - Statistical methods |
| Soggetto genere / forma | Electronic books. |
| ISBN | 600-00-4776-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910462872503321 |
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Gupta Bhisham C. <1942->
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| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Becoming a category of one [[electronic resource] ] : how extraordinary companies transcend commodity and defy comparison / / Joe Calloway
| Becoming a category of one [[electronic resource] ] : how extraordinary companies transcend commodity and defy comparison / / Joe Calloway |
| Autore | Calloway Joe |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Hoboken, N.J., : John Wiley & Sons, c2009 |
| Descrizione fisica | 1 online resource (270 p.) |
| Disciplina |
658.4/013
658.4012 |
| Soggetto topico |
Benchmarking (Management)
Corporate image Brand name products |
| Soggetto genere / forma | Electronic books. |
| ISBN |
9786612278952
0-470-52933-4 1-282-27895-9 1-118-25617-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Becoming a Category of One, 2nd Edition: How Extraordinary Companies Transcend Commodity and Defy Comparison; Contents; Preface; Chapter 1: We Just Decided to Go; Chapter 2: What's Your Story?; Chapter 3: Success Means You Know What Used to Work; Chapter 4: The Commodity Trap; Chapter 5: Your Brand Is Everything; Chapter 6: The Three Rules; Chapter 7: The New Customer Reality; Chapter 8: Tiebreakers; Chapter 9: Case Study: Tractor Supply Company; Chapter 10: The Future Category of One; Index; About the Author |
| Record Nr. | UNINA-9910141307503321 |
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Calloway Joe
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| Hoboken, N.J., : John Wiley & Sons, c2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Becoming a category of one [[electronic resource] ] : how extraordinary companies transcend commodity and defy comparison / / Joe Calloway
| Becoming a category of one [[electronic resource] ] : how extraordinary companies transcend commodity and defy comparison / / Joe Calloway |
| Autore | Calloway Joe |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Hoboken, N.J., : John Wiley & Sons, c2009 |
| Descrizione fisica | 1 online resource (270 p.) |
| Disciplina |
658.4/013
658.4012 |
| Soggetto topico |
Benchmarking (Management)
Corporate image Brand name products |
| ISBN |
9786612278952
0-470-52933-4 1-282-27895-9 1-118-25617-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Becoming a Category of One, 2nd Edition: How Extraordinary Companies Transcend Commodity and Defy Comparison; Contents; Preface; Chapter 1: We Just Decided to Go; Chapter 2: What's Your Story?; Chapter 3: Success Means You Know What Used to Work; Chapter 4: The Commodity Trap; Chapter 5: Your Brand Is Everything; Chapter 6: The Three Rules; Chapter 7: The New Customer Reality; Chapter 8: Tiebreakers; Chapter 9: Case Study: Tractor Supply Company; Chapter 10: The Future Category of One; Index; About the Author |
| Record Nr. | UNINA-9910830587303321 |
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Calloway Joe
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| Hoboken, N.J., : John Wiley & Sons, c2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Best practice quality function deployment (QFD) [[electronic resource] ] : cases / / Guest editors, Robert A. Hunt and Catherine P. Killen
| Best practice quality function deployment (QFD) [[electronic resource] ] : cases / / Guest editors, Robert A. Hunt and Catherine P. Killen |
| Pubbl/distr/stampa | Bradford, England, : Emerald Group Publishing, c2004 |
| Descrizione fisica | 1 online resource (117 p.) |
| Disciplina | 658.4/013 |
| Altri autori (Persone) |
HuntRobert A
KillenCatherine P |
| Collana | International Journal of Quality & Reliability Management |
| Soggetto topico |
Production management
Quality control |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-280-51459-0
9786610514595 1-84544-199-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | CONTENTS; EDITORIAL ADVISORY BOARD; Expert international editorial board; Abstracts; French abstracts; German abstracts; Guest editorial; Project quality function deployment; QFD in large-scale social system redesign; The designer organisation; Prioritising customer needs at spectator events; Impact of structured product definition on market success; QFD- and VE-enabled target costing: a fuzzy approach; Fuzzy logic approach to prioritise engineering characteristics in quality function deployment (FL-QFD); Conference review; Awards for Excellence; Note from the publisher |
| Record Nr. | UNINA-9910450257103321 |
| Bradford, England, : Emerald Group Publishing, c2004 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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