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Customer service management training 101 [[electronic resource] ] : quick and easy techniques that get great results / / Renée Evenson
| Customer service management training 101 [[electronic resource] ] : quick and easy techniques that get great results / / Renée Evenson |
| Autore | Evenson Renee <1951-> |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | New York, : American Management Association, c2012 |
| Descrizione fisica | 1 online resource (306 p.) |
| Disciplina | 658.3/1245 |
| Soggetto topico |
Customer services - Management
Executives - Training of Time management Leadership Communication in management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-283-31957-8
9786613319579 0-8144-1716-7 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence. |
| Record Nr. | UNINA-9910457738403321 |
Evenson Renee <1951->
|
||
| New York, : American Management Association, c2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Customer service management training 101 [[electronic resource] ] : quick and easy techniques that get great results / / Renée Evenson
| Customer service management training 101 [[electronic resource] ] : quick and easy techniques that get great results / / Renée Evenson |
| Autore | Evenson Renee <1951-> |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | New York, : American Management Association, c2012 |
| Descrizione fisica | 1 online resource (306 p.) |
| Disciplina | 658.3/1245 |
| Soggetto topico |
Customer services - Management
Executives - Training of Time management Leadership Communication in management |
| ISBN |
1-283-31957-8
9786613319579 0-8144-1716-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence. |
| Record Nr. | UNINA-9910781628703321 |
|
Evenson Renee <1951->
|
||
| New York, : American Management Association, c2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Customer service management training 101 : quick and easy techniques that get great results / / Renée Evenson
| Customer service management training 101 : quick and easy techniques that get great results / / Renée Evenson |
| Autore | Evenson Renee <1951-> |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | New York, : American Management Association, c2012 |
| Descrizione fisica | 1 online resource (306 p.) |
| Disciplina | 658.3/1245 |
| Soggetto topico |
Customer services - Management
Executives - Training of Time management Leadership Communication in management |
| ISBN |
9786613319579
9781283319577 1283319578 9780814417164 0814417167 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence. |
| Altri titoli varianti | Quick and easy techniques that get great results |
| Record Nr. | UNINA-9910964372703321 |
|
Evenson Renee <1951->
|
||
| New York, : American Management Association, c2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The power of consistency [[electronic resource] ] : prosperity mindset training for sales and business professionals / / Weldon Long
| The power of consistency [[electronic resource] ] : prosperity mindset training for sales and business professionals / / Weldon Long |
| Autore | Long Weldon <1964-> |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, N.J., : Wiley, c2013 |
| Descrizione fisica | 1 online resource (210 p.) |
| Disciplina | 658.3/1245 |
| Soggetto topico |
Success in business
Selling - Psychological aspects Motivation (Psychology) |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-299-19008-1
1-118-52658-9 1-118-52653-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""The Power of Consistency: Prosperity Mindset Training for Sales and Business Professionals""; ""Copyright""; ""Contents""; ""Foreword""; ""Acknowledgments""; ""Introduction""; ""The Problem""; ""The Solution""; ""A Few Words about Implementing This Process""; ""Why This Book?""; ""Chapter One: Think Inside Your Box and Get Your Mind Right""; ""Chapter Two: Congratulations! You're Right! . . . Even When You Are Wrong""; ""Your Reticular Activating System""; ""Chapter Three: Understanding the Power of Focus and Your Subconscious Mind""; ""Chapter Four: Step 1: Focus""
""What You Want in Life and Business""""What You Want to Become in Life and Business""; ""What You Want to Contribute in Life and Business""; ""What You Need to Do to Accomplish These Things in Life and Business""; ""Chapter Five: Step 2: Emotional Commitment""; ""Write It""; ""Review It and Feel It""; ""Chapter Six: Step 3: Action""; ""Chapter Seven: Step 4: Responsibility""; ""Where Your Thoughts Go, Your Actions Go; Where Your Actions Go, Your Results Go""; ""Prepare Yourself for Success""; ""Values, Character, and Integrity""; ""Values""; ""Character""; ""Integrity"" ""Eight to Be Great!""""Chapter Eight: It's Not a Knowledge Problem; It's a Consistency Problem!""; ""Index"" |
| Record Nr. | UNINA-9910463337703321 |
|
Long Weldon <1964->
|
||
| Hoboken, N.J., : Wiley, c2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The power of consistency : prosperity mindset training for sales and business professionals / / Weldon Long
| The power of consistency : prosperity mindset training for sales and business professionals / / Weldon Long |
| Autore | Long Weldon <1964-> |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, N.J., : Wiley, c2013 |
| Descrizione fisica | 1 online resource (xiv, 194 pages) : color illustrations |
| Disciplina | 658.3/1245 |
| Collana | Gale eBooks |
| Soggetto topico |
Success in business
Selling - Psychological aspects Motivation (Psychology) |
| ISBN |
1-299-19008-1
1-118-52658-9 1-118-52653-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""The Power of Consistency: Prosperity Mindset Training for Sales and Business Professionals""; ""Copyright""; ""Contents""; ""Foreword""; ""Acknowledgments""; ""Introduction""; ""The Problem""; ""The Solution""; ""A Few Words about Implementing This Process""; ""Why This Book?""; ""Chapter One: Think Inside Your Box and Get Your Mind Right""; ""Chapter Two: Congratulations! You're Right! . . . Even When You Are Wrong""; ""Your Reticular Activating System""; ""Chapter Three: Understanding the Power of Focus and Your Subconscious Mind""; ""Chapter Four: Step 1: Focus""
""What You Want in Life and Business""""What You Want to Become in Life and Business""; ""What You Want to Contribute in Life and Business""; ""What You Need to Do to Accomplish These Things in Life and Business""; ""Chapter Five: Step 2: Emotional Commitment""; ""Write It""; ""Review It and Feel It""; ""Chapter Six: Step 3: Action""; ""Chapter Seven: Step 4: Responsibility""; ""Where Your Thoughts Go, Your Actions Go; Where Your Actions Go, Your Results Go""; ""Prepare Yourself for Success""; ""Values, Character, and Integrity""; ""Values""; ""Character""; ""Integrity"" ""Eight to Be Great!""""Chapter Eight: It's Not a Knowledge Problem; It's a Consistency Problem!""; ""Index"" |
| Record Nr. | UNINA-9910786011203321 |
|
Long Weldon <1964->
|
||
| Hoboken, N.J., : Wiley, c2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The power of consistency : prosperity mindset training for sales and business professionals / / Weldon Long
| The power of consistency : prosperity mindset training for sales and business professionals / / Weldon Long |
| Autore | Long Weldon <1964-> |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, N.J., : Wiley, c2013 |
| Descrizione fisica | 1 online resource (xiv, 194 pages) : color illustrations |
| Disciplina | 658.3/1245 |
| Collana | Gale eBooks |
| Soggetto topico |
Success in business
Selling - Psychological aspects Motivation (Psychology) |
| ISBN |
1-299-19008-1
1-118-52658-9 1-118-52653-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""The Power of Consistency: Prosperity Mindset Training for Sales and Business Professionals""; ""Copyright""; ""Contents""; ""Foreword""; ""Acknowledgments""; ""Introduction""; ""The Problem""; ""The Solution""; ""A Few Words about Implementing This Process""; ""Why This Book?""; ""Chapter One: Think Inside Your Box and Get Your Mind Right""; ""Chapter Two: Congratulations! You're Right! . . . Even When You Are Wrong""; ""Your Reticular Activating System""; ""Chapter Three: Understanding the Power of Focus and Your Subconscious Mind""; ""Chapter Four: Step 1: Focus""
""What You Want in Life and Business""""What You Want to Become in Life and Business""; ""What You Want to Contribute in Life and Business""; ""What You Need to Do to Accomplish These Things in Life and Business""; ""Chapter Five: Step 2: Emotional Commitment""; ""Write It""; ""Review It and Feel It""; ""Chapter Six: Step 3: Action""; ""Chapter Seven: Step 4: Responsibility""; ""Where Your Thoughts Go, Your Actions Go; Where Your Actions Go, Your Results Go""; ""Prepare Yourself for Success""; ""Values, Character, and Integrity""; ""Values""; ""Character""; ""Integrity"" ""Eight to Be Great!""""Chapter Eight: It's Not a Knowledge Problem; It's a Consistency Problem!""; ""Index"" |
| Record Nr. | UNINA-9910812304603321 |
|
Long Weldon <1964->
|
||
| Hoboken, N.J., : Wiley, c2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The ultimate guide to sales training [[electronic resource] ] : potent tactics to accelerate sales performance / / Dan Seidman
| The ultimate guide to sales training [[electronic resource] ] : potent tactics to accelerate sales performance / / Dan Seidman |
| Autore | Seidman Dan |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | San Francisco, : Pfeiffer, : [ASTD], c2012 |
| Descrizione fisica | 1 online resource (546 p.) |
| Disciplina | 658.3/1245 |
| Collana | Pfeiffer essential resources for training and HR professionals |
| Soggetto topico |
Selling
Sales management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-283-43220-X
9786613432209 1-118-16054-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | pt. 1. Preparing the sales pro to sell -- pt. 2. Training the sales pro to sell -- pt. 3. Training the sales pro to improve performance -- pt. 4. Re-creating your training experience : key concerns -- pt. 5. Appendices. |
| Record Nr. | UNINA-9910457197903321 |
|
Seidman Dan
|
||
| San Francisco, : Pfeiffer, : [ASTD], c2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The ultimate guide to sales training [[electronic resource] ] : potent tactics to accelerate sales performance / / Dan Seidman
| The ultimate guide to sales training [[electronic resource] ] : potent tactics to accelerate sales performance / / Dan Seidman |
| Autore | Seidman Dan |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | San Francisco, : Pfeiffer, : [ASTD], c2012 |
| Descrizione fisica | 1 online resource (546 p.) |
| Disciplina | 658.3/1245 |
| Collana | Pfeiffer essential resources for training and HR professionals |
| Soggetto topico |
Selling
Sales management |
| ISBN |
1-118-16056-8
1-283-43220-X 9786613432209 1-118-16054-1 |
| Classificazione | BUS066000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | pt. 1. Preparing the sales pro to sell -- pt. 2. Training the sales pro to sell -- pt. 3. Training the sales pro to improve performance -- pt. 4. Re-creating your training experience : key concerns -- pt. 5. Appendices. |
| Record Nr. | UNINA-9910778817903321 |
|
Seidman Dan
|
||
| San Francisco, : Pfeiffer, : [ASTD], c2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||