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101 tough conversations to have with employees [[electronic resource] ] : a manager's guide to addressing performance, conduct, and discipline challenges / / Paul Falcone
| 101 tough conversations to have with employees [[electronic resource] ] : a manager's guide to addressing performance, conduct, and discipline challenges / / Paul Falcone |
| Autore | Falcone Paul |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | New York, : American Management Association, c2009 |
| Descrizione fisica | 1 online resource (321 p.) |
| Disciplina | 658.3/045 |
| Soggetto topico |
Problem employees
Labor discipline Employees - Rating of Performance standards Personnel management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-62198-319-6
1-282-09126-3 9786612091261 0-8144-1349-8 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Contents; Preface; Acknowledgments; Introduction: The Rules of Engagement; PART I: Uncomfortable Workplace Situations; PART II: Poor Work Habits and Job Performance Concerns; PART III: Inappropriate Workplace Behavior and Conduct; PART IV: Corporate Actions; Index |
| Altri titoli varianti |
One hundred and one tough conversations to have with employees
One hundred one tough conversations to have with employees |
| Record Nr. | UNINA-9910454405103321 |
Falcone Paul
|
||
| New York, : American Management Association, c2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
101 tough conversations to have with employees [[electronic resource] ] : a manager's guide to addressing performance, conduct, and discipline challenges / / Paul Falcone
| 101 tough conversations to have with employees [[electronic resource] ] : a manager's guide to addressing performance, conduct, and discipline challenges / / Paul Falcone |
| Autore | Falcone Paul |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | New York, : American Management Association, c2009 |
| Descrizione fisica | 1 online resource (321 p.) |
| Disciplina | 658.3/045 |
| Soggetto topico |
Problem employees
Labor discipline Employees - Rating of Performance standards Personnel management |
| ISBN |
1-62198-319-6
1-282-09126-3 9786612091261 0-8144-1349-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Contents; Preface; Acknowledgments; Introduction: The Rules of Engagement; PART I: Uncomfortable Workplace Situations; PART II: Poor Work Habits and Job Performance Concerns; PART III: Inappropriate Workplace Behavior and Conduct; PART IV: Corporate Actions; Index |
| Altri titoli varianti |
One hundred and one tough conversations to have with employees
One hundred one tough conversations to have with employees |
| Record Nr. | UNINA-9910783092003321 |
|
Falcone Paul
|
||
| New York, : American Management Association, c2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
101 tough conversations to have with employees : a manager's guide to addressing performance, conduct, and discipline challenges / / Paul Falcone
| 101 tough conversations to have with employees : a manager's guide to addressing performance, conduct, and discipline challenges / / Paul Falcone |
| Autore | Falcone Paul |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | New York, : American Management Association, c2009 |
| Descrizione fisica | 1 online resource (321 p.) |
| Disciplina | 658.3/045 |
| Soggetto topico |
Problem employees
Labor discipline Employees - Rating of Performance standards Personnel management |
| ISBN |
9786612091261
9781621983194 1621983196 9781282091269 1282091263 9780814413494 0814413498 |
| Classificazione | BUS000000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Contents; Preface; Acknowledgments; Introduction: The Rules of Engagement; PART I: Uncomfortable Workplace Situations; PART II: Poor Work Habits and Job Performance Concerns; PART III: Inappropriate Workplace Behavior and Conduct; PART IV: Corporate Actions; Index |
| Altri titoli varianti |
One hundred and one tough conversations to have with employees
One hundred one tough conversations to have with employees |
| Record Nr. | UNINA-9910969130203321 |
|
Falcone Paul
|
||
| New York, : American Management Association, c2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Handling the difficult employee [[electronic resource] ] : solving performance problems / / Marty Brounstein
| Handling the difficult employee [[electronic resource] ] : solving performance problems / / Marty Brounstein |
| Autore | Brounstein Marty |
| Pubbl/distr/stampa | Menlo Park, Calif., : Crisp Publications, c1993 |
| Descrizione fisica | 1 online resource (86 p.) |
| Disciplina | 658.3/045 |
| Collana | A Fifty-Minute series book |
| Soggetto topico |
Problem employees
Performance |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-4175-2439-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""TITLE""; ""COPYRIGHT""; ""PREFACE""; ""ABOUT THE AUTHOR""; ""Dedication""; ""CONTENTS""; ""PART I Defining Difficult Employees""; ""MANAGEMENT'S RESPONSIBILITY""; ""DEFINITION OF THE DIFFICULT EMPLOYEE""; ""DEGREES OF DIFFICULT EMPLOYEES""; ""REMEMBER THE MESSAGE""; ""A Quick Assessment for Managers""; ""COMMON WARNING SIGNS""; ""SIX-STEP INTERVENTION MODEL""; ""THREE KEY PRINCIPLES""; ""PART II The Intervention Model""; ""STEP 1: IDENTIFY AND DEFINE THE PERFORMANCE PROBLEM""; ""ISSUES OF PERFORMANCE""; ""Exercise #1: Describe Appropriate Behavior""; ""CASE STUDY #1""
""Labels About Jim""""CASE STUDY ANALYSIS""; ""WHAT ARE NOT ISSUES OF PERFORMANCE""; ""GIVE CONSTRUCTIVE FEEDBACK""; ""Significant Events List""; ""Exercise #2: Feedback Identification""; ""STEP 2: EXPLAIN THE IMPACT OF THE PROBLEM""; ""Define the Impact""; ""STEP 3: ANALYZE THE REASONS FOR THE PROBLEM""; ""Exercise #3: Performance Assessments""; ""EXAMINE YOUR INFLUENCE""; ""CASE STUDY #2""; ""CASE STUDY ANALYSIS""; ""STEP 4: DEFINE THE EXPECTED PERFORMANCE STANDARD""; ""STEP 5: EXPLORE IDEAS FOR A SOLUTION""; ""STEP 6: WRITE THE PLAN FOR IMPROVEMENT"" ""What should you do with the written plan?""""PART III The Intervention Conference""; ""THE CONFERENCE AGENDA""; ""Conference Agenda""; ""INTERVENTION CONFERENCE CHECKLIST""; ""CASE STUDY #3""; ""CASE STUDY ANALYSIS""; ""PART IV Disciplinary Action and Termination""; ""DISCIPLINARY ACTION AGENDA""; ""THE WHATS AND WHENS OF DISCIPLINE""; ""Formal Disciplinary Action""; ""Guide for Disciplinary Action Documentation""; ""PROGRESSIVE DISCIPLINE POLICIES""; ""Sample Policy: Progressive Discipline Plan""; ""THE ISSUE OF TERMINATION""; ""PART V Author's Responses""; ""EXERCISE #1: ANSWERS"" ""CASE STUDY #1: ANSWERS""""EXERCISE #2: ANSWERS""; ""EXERCISE #3: ANSWERS""; ""CASE STUDY #2: ANSWERS""; ""CASE STUDY #3: ANSWERS"" |
| Record Nr. | UNINA-9910450327103321 |
|
Brounstein Marty
|
||
| Menlo Park, Calif., : Crisp Publications, c1993 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Handling the difficult employee [[electronic resource] ] : solving performance problems / / Marty Brounstein
| Handling the difficult employee [[electronic resource] ] : solving performance problems / / Marty Brounstein |
| Autore | Brounstein Marty |
| Pubbl/distr/stampa | Menlo Park, Calif., : Crisp Publications, c1993 |
| Descrizione fisica | 1 online resource (86 p.) |
| Disciplina | 658.3/045 |
| Collana | A Fifty-Minute series book |
| Soggetto topico |
Problem employees
Performance |
| ISBN | 1-4175-2439-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""TITLE""; ""COPYRIGHT""; ""PREFACE""; ""ABOUT THE AUTHOR""; ""Dedication""; ""CONTENTS""; ""PART I Defining Difficult Employees""; ""MANAGEMENT'S RESPONSIBILITY""; ""DEFINITION OF THE DIFFICULT EMPLOYEE""; ""DEGREES OF DIFFICULT EMPLOYEES""; ""REMEMBER THE MESSAGE""; ""A Quick Assessment for Managers""; ""COMMON WARNING SIGNS""; ""SIX-STEP INTERVENTION MODEL""; ""THREE KEY PRINCIPLES""; ""PART II The Intervention Model""; ""STEP 1: IDENTIFY AND DEFINE THE PERFORMANCE PROBLEM""; ""ISSUES OF PERFORMANCE""; ""Exercise #1: Describe Appropriate Behavior""; ""CASE STUDY #1""
""Labels About Jim""""CASE STUDY ANALYSIS""; ""WHAT ARE NOT ISSUES OF PERFORMANCE""; ""GIVE CONSTRUCTIVE FEEDBACK""; ""Significant Events List""; ""Exercise #2: Feedback Identification""; ""STEP 2: EXPLAIN THE IMPACT OF THE PROBLEM""; ""Define the Impact""; ""STEP 3: ANALYZE THE REASONS FOR THE PROBLEM""; ""Exercise #3: Performance Assessments""; ""EXAMINE YOUR INFLUENCE""; ""CASE STUDY #2""; ""CASE STUDY ANALYSIS""; ""STEP 4: DEFINE THE EXPECTED PERFORMANCE STANDARD""; ""STEP 5: EXPLORE IDEAS FOR A SOLUTION""; ""STEP 6: WRITE THE PLAN FOR IMPROVEMENT"" ""What should you do with the written plan?""""PART III The Intervention Conference""; ""THE CONFERENCE AGENDA""; ""Conference Agenda""; ""INTERVENTION CONFERENCE CHECKLIST""; ""CASE STUDY #3""; ""CASE STUDY ANALYSIS""; ""PART IV Disciplinary Action and Termination""; ""DISCIPLINARY ACTION AGENDA""; ""THE WHATS AND WHENS OF DISCIPLINE""; ""Formal Disciplinary Action""; ""Guide for Disciplinary Action Documentation""; ""PROGRESSIVE DISCIPLINE POLICIES""; ""Sample Policy: Progressive Discipline Plan""; ""THE ISSUE OF TERMINATION""; ""PART V Author's Responses""; ""EXERCISE #1: ANSWERS"" ""CASE STUDY #1: ANSWERS""""EXERCISE #2: ANSWERS""; ""EXERCISE #3: ANSWERS""; ""CASE STUDY #2: ANSWERS""; ""CASE STUDY #3: ANSWERS"" |
| Record Nr. | UNINA-9910782965303321 |
|
Brounstein Marty
|
||
| Menlo Park, Calif., : Crisp Publications, c1993 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Handling the difficult employee : solving performance problems / / Marty Brounstein
| Handling the difficult employee : solving performance problems / / Marty Brounstein |
| Autore | Brounstein Marty |
| Pubbl/distr/stampa | Menlo Park, Calif., : Crisp Publications, c1993 |
| Descrizione fisica | 1 online resource (86 p.) |
| Disciplina | 658.3/045 |
| Collana | A Fifty-Minute series book |
| Soggetto topico |
Problem employees
Performance |
| ISBN | 1-4175-2439-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""TITLE""; ""COPYRIGHT""; ""PREFACE""; ""ABOUT THE AUTHOR""; ""Dedication""; ""CONTENTS""; ""PART I Defining Difficult Employees""; ""MANAGEMENT'S RESPONSIBILITY""; ""DEFINITION OF THE DIFFICULT EMPLOYEE""; ""DEGREES OF DIFFICULT EMPLOYEES""; ""REMEMBER THE MESSAGE""; ""A Quick Assessment for Managers""; ""COMMON WARNING SIGNS""; ""SIX-STEP INTERVENTION MODEL""; ""THREE KEY PRINCIPLES""; ""PART II The Intervention Model""; ""STEP 1: IDENTIFY AND DEFINE THE PERFORMANCE PROBLEM""; ""ISSUES OF PERFORMANCE""; ""Exercise #1: Describe Appropriate Behavior""; ""CASE STUDY #1""
""Labels About Jim""""CASE STUDY ANALYSIS""; ""WHAT ARE NOT ISSUES OF PERFORMANCE""; ""GIVE CONSTRUCTIVE FEEDBACK""; ""Significant Events List""; ""Exercise #2: Feedback Identification""; ""STEP 2: EXPLAIN THE IMPACT OF THE PROBLEM""; ""Define the Impact""; ""STEP 3: ANALYZE THE REASONS FOR THE PROBLEM""; ""Exercise #3: Performance Assessments""; ""EXAMINE YOUR INFLUENCE""; ""CASE STUDY #2""; ""CASE STUDY ANALYSIS""; ""STEP 4: DEFINE THE EXPECTED PERFORMANCE STANDARD""; ""STEP 5: EXPLORE IDEAS FOR A SOLUTION""; ""STEP 6: WRITE THE PLAN FOR IMPROVEMENT"" ""What should you do with the written plan?""""PART III The Intervention Conference""; ""THE CONFERENCE AGENDA""; ""Conference Agenda""; ""INTERVENTION CONFERENCE CHECKLIST""; ""CASE STUDY #3""; ""CASE STUDY ANALYSIS""; ""PART IV Disciplinary Action and Termination""; ""DISCIPLINARY ACTION AGENDA""; ""THE WHATS AND WHENS OF DISCIPLINE""; ""Formal Disciplinary Action""; ""Guide for Disciplinary Action Documentation""; ""PROGRESSIVE DISCIPLINE POLICIES""; ""Sample Policy: Progressive Discipline Plan""; ""THE ISSUE OF TERMINATION""; ""PART V Author's Responses""; ""EXERCISE #1: ANSWERS"" ""CASE STUDY #1: ANSWERS""""EXERCISE #2: ANSWERS""; ""EXERCISE #3: ANSWERS""; ""CASE STUDY #2: ANSWERS""; ""CASE STUDY #3: ANSWERS"" |
| Record Nr. | UNINA-9910969184303321 |
|
Brounstein Marty
|
||
| Menlo Park, Calif., : Crisp Publications, c1993 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Insidious workplace behavior / / [edited by] Jerald Greenberg
| Insidious workplace behavior / / [edited by] Jerald Greenberg |
| Pubbl/distr/stampa | New York : , : Routledge, , 2010 |
| Descrizione fisica | 1 online resource (403 p.) |
| Disciplina | 658.3/045 |
| Altri autori (Persone) | GreenbergJerald |
| Collana | Series in applied psychology |
| Soggetto topico |
Problem employees
Employees - Psychology Work environment - Psychological aspects Psychology, Industrial |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-136-95532-1
0-203-84943-4 1-136-95533-X 1-283-03724-6 9786613037244 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | section 1. Introduction -- section 2. Forms of insidious workplace behavior -- section 3. Methodolofical issues -- section 4. Integration. |
| Record Nr. | UNINA-9910456881003321 |
| New York : , : Routledge, , 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Insidious workplace behavior / / [edited by] Jerald Greenberg
| Insidious workplace behavior / / [edited by] Jerald Greenberg |
| Pubbl/distr/stampa | New York : , : Routledge, , 2010 |
| Descrizione fisica | 1 online resource (403 p.) |
| Disciplina | 658.3/045 |
| Altri autori (Persone) | GreenbergJerald |
| Collana | Series in applied psychology |
| Soggetto topico |
Problem employees
Employees - Psychology Work environment - Psychological aspects Psychology, Industrial |
| ISBN |
1-136-95532-1
0-203-84943-4 1-136-95533-X 1-283-03724-6 9786613037244 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | section 1. Introduction -- section 2. Forms of insidious workplace behavior -- section 3. Methodolofical issues -- section 4. Integration. |
| Record Nr. | UNINA-9910781294703321 |
| New York : , : Routledge, , 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Insidious workplace behavior / / [edited by] Jerald Greenberg
| Insidious workplace behavior / / [edited by] Jerald Greenberg |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | New York : , : Routledge, , 2010 |
| Descrizione fisica | 1 online resource (403 p.) |
| Disciplina | 658.3/045 |
| Altri autori (Persone) | GreenbergJerald |
| Collana | Series in applied psychology |
| Soggetto topico |
Problem employees
Employees - Psychology Work environment - Psychological aspects Psychology, Industrial |
| ISBN |
1-136-95532-1
0-203-84943-4 1-136-95533-X 1-283-03724-6 9786613037244 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | section 1. Introduction -- section 2. Forms of insidious workplace behavior -- section 3. Methodolofical issues -- section 4. Integration. |
| Record Nr. | UNINA-9910960117803321 |
| New York : , : Routledge, , 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Managing negative people [[electronic resource] ] : strategies for success / / S. Michael Kravitz
| Managing negative people [[electronic resource] ] : strategies for success / / S. Michael Kravitz |
| Autore | Kravitz S. Michael |
| Pubbl/distr/stampa | Menlo Park, Calif., : Crisp Publications, c1995 |
| Descrizione fisica | 1 online resource (86 p.) |
| Disciplina | 658.3/045 |
| Collana | A fifty-minute series book |
| Soggetto topico |
Negativism
Personality and motivation |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-4175-2067-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""OTHER CAUSES OF NEGATIVE, DIFFICULT PEOPLE""""VALUES-DRIVEN MOTIVATION""; ""SELF-ESTEEM""; ""ATTITUDES""; ""Self-Esteem and Attitudes""; ""Self-Esteem and Attitude Assessment""; ""Assessment Interpretation""; ""NORMS""; ""Summary""; ""SECTION II Dealing with Negativity""; ""DEALING WITH OTHERS� NEGATIVITY""; ""SKILL #1: Avoid Personalizing""; ""SKILL #2: Use “I� Messages""; ""SKILL #3: Deal with Their Anger""; ""Breathe Slowly and Regularly""; ""Speak in a Calm Manner""; ""USE THE UAR PROCESS""; ""Deal with Their Anger""; ""Remove Yourself from Irrational People""
""SKILL #4: Confornt Negative Conflict""""SKILL #5 Turn Things Around""; ""Using Opposite Statements""; ""Asking What Can Be Done""; ""WHEN YOU ARE THE NEGATIVE PERSON""; ""SECTION III Understanding Negators� Styles""; ""NEGATOR STYLES""; ""Identifying Negator Styles""; ""NEGATOR STYLE QUIZ""; ""Interpretation""; ""The Most Difficult Negator Styles""; ""Personal Style and Ability to Deal with Negators""; ""MATCHING COMMUNICATION STRATEGIES""; ""SECTION IV Overcoming Negativity Using the BEEP System""; ""TURNING UNDERSTANDING INTO ACTION""; ""BE BOLD AND ASSERTIVE WITH NEGATORS"" ""EXPRESS THE PROBLEM AND SOLUTION CLEARLY""""STEP 1: Describe Behaviors and Determine Causes""; ""Evaluate the Causes""; ""STEP 2: Develop Solutions and Prepare a Script""; ""PREPARE A SCRIPT IN ADVANCE""; ""Preparing a Script""; ""EXPECT TO ACHIEVE YOUR GOALS""; ""Goal Achievement Assessment""; ""Scoring and Interpretation""; ""PRACTICE POSITIVE THINKING""; ""The AM/FM Approach""; ""An Everyday Example""; ""Tune in to Your Own “Positivity�""; ""Personal Worksheet for Positive Thinking: AM/FM Process""; ""Practice Makes It Perfect""; ""SECTION V Developing Your Action Plan"" ""BUILD YOUR POSITIVITY MUSCLES""""Positivity Building Survey""; ""Scoring and Interpretation""; ""Practice the Diamond Rule""; ""Personal Needs Survey""; ""Increase Relaxation""; ""Scheduling""; ""Experiencing Pleasant Events""; ""Natural Ways to Feel Good""; ""Taking Care of Your Body Through Diet and Sleep""; ""APPLY YOUR KNOWLEDGE""; ""REFERENCES""; ""Organizations:""; ""Publications:""; ""Assessment Instruments:"" |
| Record Nr. | UNINA-9910455208203321 |
|
Kravitz S. Michael
|
||
| Menlo Park, Calif., : Crisp Publications, c1995 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
