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Benchmarking in services [[electronic resource] /] / guest editors, Jaideep G. Motwani and Victor E. Sower
| Benchmarking in services [[electronic resource] /] / guest editors, Jaideep G. Motwani and Victor E. Sower |
| Pubbl/distr/stampa | Bradford, England, : Emerald Group Publishing, c2006 |
| Descrizione fisica | 1 online resource (163 p.) |
| Disciplina | 658/.562 |
| Altri autori (Persone) |
MotwaniJaideep G
SowerVictor E |
| Collana | Benchmarking, an international journal |
| Soggetto topico |
Benchmarking (Management)
Total quality management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-280-54713-8
9786610547135 1-84663-029-0 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Guest editorial; Identifying and studying "best-performing" services; Profitability in professional sports and benchmarking: the case of NBA franchises; The internal performance measures of bank lending: a value-added approach; Integrating quality function deployment and benchmarking to achieve greater profitability; A framework for information services: benchmarking for countries and companies; Laboratory service evaluation: laboratory product model and the supply chain
Understanding the challenges of implementing best practices in hospitality and tourism SMEsBenchmarking customer service on the internet: best practices from family businesses; Success factors for achieving high service revenues in manufacturing companies |
| Record Nr. | UNINA-9910450400803321 |
| Bradford, England, : Emerald Group Publishing, c2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Benchmarking in services [[electronic resource] /] / guest editors, Jaideep G. Motwani and Victor E. Sower
| Benchmarking in services [[electronic resource] /] / guest editors, Jaideep G. Motwani and Victor E. Sower |
| Pubbl/distr/stampa | Bradford, England, : Emerald Group Publishing, c2006 |
| Descrizione fisica | 1 online resource (163 p.) |
| Disciplina | 658/.562 |
| Altri autori (Persone) |
MotwaniJaideep G
SowerVictor E |
| Collana | Benchmarking, an international journal |
| Soggetto topico |
Benchmarking (Management)
Total quality management |
| ISBN |
1-280-54713-8
9786610547135 1-84663-029-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Guest editorial; Identifying and studying "best-performing" services; Profitability in professional sports and benchmarking: the case of NBA franchises; The internal performance measures of bank lending: a value-added approach; Integrating quality function deployment and benchmarking to achieve greater profitability; A framework for information services: benchmarking for countries and companies; Laboratory service evaluation: laboratory product model and the supply chain
Understanding the challenges of implementing best practices in hospitality and tourism SMEsBenchmarking customer service on the internet: best practices from family businesses; Success factors for achieving high service revenues in manufacturing companies |
| Record Nr. | UNINA-9910783536203321 |
| Bradford, England, : Emerald Group Publishing, c2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Benchmarking in services / / guest editors, Jaideep G. Motwani and Victor E. Sower
| Benchmarking in services / / guest editors, Jaideep G. Motwani and Victor E. Sower |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Bradford, England, : Emerald Group Publishing, c2006 |
| Descrizione fisica | 1 online resource (163 p.) |
| Disciplina | 658/.562 |
| Altri autori (Persone) |
MotwaniJaideep G
SowerVictor E |
| Collana | Benchmarking, an international journal |
| Soggetto topico |
Benchmarking (Management)
Total quality management |
| ISBN |
1-280-54713-8
9786610547135 1-84663-029-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Guest editorial; Identifying and studying "best-performing" services; Profitability in professional sports and benchmarking: the case of NBA franchises; The internal performance measures of bank lending: a value-added approach; Integrating quality function deployment and benchmarking to achieve greater profitability; A framework for information services: benchmarking for countries and companies; Laboratory service evaluation: laboratory product model and the supply chain
Understanding the challenges of implementing best practices in hospitality and tourism SMEsBenchmarking customer service on the internet: best practices from family businesses; Success factors for achieving high service revenues in manufacturing companies |
| Record Nr. | UNINA-9910812050703321 |
| Bradford, England, : Emerald Group Publishing, c2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||