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Veterinary Leadership : A Practical Guide for Practice Owners and Managers
Veterinary Leadership : A Practical Guide for Practice Owners and Managers
Autore Drake Michele
Edizione [1st ed.]
Pubbl/distr/stampa Newark : , : John Wiley & Sons, Incorporated, , 2024
Descrizione fisica 1 online resource (275 pages)
Disciplina 636.089068
Soggetto topico Leadership - Psychological aspects
Veterinary medicine
ISBN 9781394292455
1394292457
9781394292431
1394292430
9781394292448
1394292449
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Cover -- Title Page -- Copyright Page -- Contents -- Foreword -- About the Author -- Acknowledgments -- About the Companion Website -- Chapter 1 Yes, There Is a Problem -- The Talent Shortage Meets the Pandemic Puppies -- Corporate Influences -- M&A Has Changed the Industry -- Care and Service Are Suffering -- Burnout and Wellness Challenges Have Escalated -- You Can Do Something About It – If You Decide To -- Take Back Your Power -- The Common Denominator -- Healthy Organizations Have Stable Teams -- Healthy Organizations Deliver Better Care -- Healthy Organizations Have Better Clients -- Healthy Organizations Are More Financially Sound -- You Can Do This -- Building Your Veterinary Practice Operating System (VPOS) -- References -- Chapter 2 Speaking from Experience -- Your Inputs Affect Your Results – What Are You Mentally “Feeding” Yourself? -- Be Thoughtful About Who You Listen To – The Importance of Relevant and Proven Experience -- Why I Think My Ideas Are Important Enough to Put Into a Book -- Let’s Get Started -- References
Record Nr. UNINA-9911020147403321
Drake Michele  
Newark : , : John Wiley & Sons, Incorporated, , 2024
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Veterinary practice management / / John Bower ... [et al.]
Veterinary practice management / / John Bower ... [et al.]
Edizione [3rd ed.]
Pubbl/distr/stampa Osney Mead, Oxford ; ; Malden, MA, : Blackwell Science, 2001
Descrizione fisica 1 online resource (266 p.)
Disciplina 636.089/068
636.089068
Altri autori (Persone) BowerJohn <1942->
Soggetto topico Veterinary medicine - Economic aspects - Great Britain
Veterinary medicine - Practice
Soggetto genere / forma Electronic books.
ISBN 1-281-31811-6
9786611318116
0-470-69057-7
0-470-68030-X
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Veterinary Practice Management; Contents; Author Biographies; 1 Starting up in Practice; 2 General Tips; 3 The Practice Premises; 4 The Pet Care Centre; 5 Client Meetings; 6 Involvement in the Local Community; 7 The Receptionist and the Nurse; 8 Veterinary Nurse Clinics; 9 The Veterinary Surgeon; 10 Staff Motivation; 11 Staff Training; 12 Staff Appraisal; 13 Interview Techniques; 14 Partners' Responsibilities; 15 Retirement; 16 The Practice Manager; 17 The Practice Manual; 18 Business Marketing; 19 Record Keeping; 20 Stock Control; 21 Computers in Practice; 22 The Business Plan
23 Understanding Practice Accounts24 Budget Forecasts and Performance Monitoring; 25 Capital Budgeting; 26 The Ins and Outs of Cash Flow; 27 Management Accounts; 28 Construction of a Fee; 29 Securing Income; 30 Buying a Property; 31 A Tax on Income; 32 Value Added Tax; 33 PAYE and National Insurance; 34 Insurance and Pensions; 35 Pharmacy; 36 Health and Safety and COSHH (Control of Substances Hazardous to Health); 37 Employment Law; 38 Limited Companies; 39 Buying and Selling a Partnership; 40 Payment by the Incoming Partner; 41 Valuation of Goodwill; 42 Partnership Contracts; Index
Record Nr. UNINA-9910144122403321
Osney Mead, Oxford ; ; Malden, MA, : Blackwell Science, 2001
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Veterinary practice management / / John Bower ... [et al.]
Veterinary practice management / / John Bower ... [et al.]
Edizione [3rd ed.]
Pubbl/distr/stampa Osney Mead, Oxford ; ; Malden, MA, : Blackwell Science, 2001
Descrizione fisica 1 online resource (266 p.)
Disciplina 636.089/068
636.089068
Altri autori (Persone) BowerJohn <1942->
Soggetto topico Veterinary medicine - Economic aspects - Great Britain
Veterinary medicine - Practice
ISBN 1-281-31811-6
9786611318116
0-470-69057-7
0-470-68030-X
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Veterinary Practice Management; Contents; Author Biographies; 1 Starting up in Practice; 2 General Tips; 3 The Practice Premises; 4 The Pet Care Centre; 5 Client Meetings; 6 Involvement in the Local Community; 7 The Receptionist and the Nurse; 8 Veterinary Nurse Clinics; 9 The Veterinary Surgeon; 10 Staff Motivation; 11 Staff Training; 12 Staff Appraisal; 13 Interview Techniques; 14 Partners' Responsibilities; 15 Retirement; 16 The Practice Manager; 17 The Practice Manual; 18 Business Marketing; 19 Record Keeping; 20 Stock Control; 21 Computers in Practice; 22 The Business Plan
23 Understanding Practice Accounts24 Budget Forecasts and Performance Monitoring; 25 Capital Budgeting; 26 The Ins and Outs of Cash Flow; 27 Management Accounts; 28 Construction of a Fee; 29 Securing Income; 30 Buying a Property; 31 A Tax on Income; 32 Value Added Tax; 33 PAYE and National Insurance; 34 Insurance and Pensions; 35 Pharmacy; 36 Health and Safety and COSHH (Control of Substances Hazardous to Health); 37 Employment Law; 38 Limited Companies; 39 Buying and Selling a Partnership; 40 Payment by the Incoming Partner; 41 Valuation of Goodwill; 42 Partnership Contracts; Index
Record Nr. UNINA-9910830495503321
Osney Mead, Oxford ; ; Malden, MA, : Blackwell Science, 2001
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Veterinary practice management / / John Bower ... [et al.]
Veterinary practice management / / John Bower ... [et al.]
Edizione [3rd ed.]
Pubbl/distr/stampa Osney Mead, Oxford ; ; Malden, MA, : Blackwell Science, 2001
Descrizione fisica 1 online resource (266 p.)
Disciplina 636.089/068
636.089068
Altri autori (Persone) BowerJohn <1942->
Soggetto topico Veterinary medicine - Economic aspects - Great Britain
Veterinary medicine - Practice
ISBN 1-281-31811-6
9786611318116
0-470-69057-7
0-470-68030-X
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Veterinary Practice Management; Contents; Author Biographies; 1 Starting up in Practice; 2 General Tips; 3 The Practice Premises; 4 The Pet Care Centre; 5 Client Meetings; 6 Involvement in the Local Community; 7 The Receptionist and the Nurse; 8 Veterinary Nurse Clinics; 9 The Veterinary Surgeon; 10 Staff Motivation; 11 Staff Training; 12 Staff Appraisal; 13 Interview Techniques; 14 Partners' Responsibilities; 15 Retirement; 16 The Practice Manager; 17 The Practice Manual; 18 Business Marketing; 19 Record Keeping; 20 Stock Control; 21 Computers in Practice; 22 The Business Plan
23 Understanding Practice Accounts24 Budget Forecasts and Performance Monitoring; 25 Capital Budgeting; 26 The Ins and Outs of Cash Flow; 27 Management Accounts; 28 Construction of a Fee; 29 Securing Income; 30 Buying a Property; 31 A Tax on Income; 32 Value Added Tax; 33 PAYE and National Insurance; 34 Insurance and Pensions; 35 Pharmacy; 36 Health and Safety and COSHH (Control of Substances Hazardous to Health); 37 Employment Law; 38 Limited Companies; 39 Buying and Selling a Partnership; 40 Payment by the Incoming Partner; 41 Valuation of Goodwill; 42 Partnership Contracts; Index
Record Nr. UNISA-996203934003316
Osney Mead, Oxford ; ; Malden, MA, : Blackwell Science, 2001
Materiale a stampa
Lo trovi qui: Univ. di Salerno
Opac: Controlla la disponibilità qui
Veterinary practice management / / John Bower ... [et al.]
Veterinary practice management / / John Bower ... [et al.]
Edizione [3rd ed.]
Pubbl/distr/stampa Osney Mead, Oxford ; ; Malden, MA, : Blackwell Science, 2001
Descrizione fisica 1 online resource (266 p.)
Disciplina 636.089/068
636.089068
Altri autori (Persone) BowerJohn <1942->
Soggetto topico Veterinary medicine - Economic aspects - Great Britain
Veterinary medicine - Practice
ISBN 9786611318116
9781281318114
1281318116
9780470690574
0470690577
9780470680308
047068030X
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Veterinary Practice Management; Contents; Author Biographies; 1 Starting up in Practice; 2 General Tips; 3 The Practice Premises; 4 The Pet Care Centre; 5 Client Meetings; 6 Involvement in the Local Community; 7 The Receptionist and the Nurse; 8 Veterinary Nurse Clinics; 9 The Veterinary Surgeon; 10 Staff Motivation; 11 Staff Training; 12 Staff Appraisal; 13 Interview Techniques; 14 Partners' Responsibilities; 15 Retirement; 16 The Practice Manager; 17 The Practice Manual; 18 Business Marketing; 19 Record Keeping; 20 Stock Control; 21 Computers in Practice; 22 The Business Plan
23 Understanding Practice Accounts24 Budget Forecasts and Performance Monitoring; 25 Capital Budgeting; 26 The Ins and Outs of Cash Flow; 27 Management Accounts; 28 Construction of a Fee; 29 Securing Income; 30 Buying a Property; 31 A Tax on Income; 32 Value Added Tax; 33 PAYE and National Insurance; 34 Insurance and Pensions; 35 Pharmacy; 36 Health and Safety and COSHH (Control of Substances Hazardous to Health); 37 Employment Law; 38 Limited Companies; 39 Buying and Selling a Partnership; 40 Payment by the Incoming Partner; 41 Valuation of Goodwill; 42 Partnership Contracts; Index
Record Nr. UNINA-9911019553203321
Osney Mead, Oxford ; ; Malden, MA, : Blackwell Science, 2001
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Veterinary practice management. / / Catherine R. Coates ; with contributions from Alan Jones and Michael W. Coates
Veterinary practice management. / / Catherine R. Coates ; with contributions from Alan Jones and Michael W. Coates
Autore Coates Catherine R.
Pubbl/distr/stampa Oxfordshire, England ; ; Cambridge, Massachusetts : , : CABI, , 2012
Descrizione fisica 1 online resource (189 p.)
Disciplina 636.089
636.089068
Soggetto topico Veterinary medicine - Practice
Veterinary medicine - Economic aspects
ISBN 1-78064-117-6
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto ""Contents""; ""Preface""; ""Introduction: The Context of Veterinary Practice""; ""Section 1: The Practice-Client Relationship (1): Marketing Veterinary Services""; ""1 The Characteristics of Services""; ""2 Building the Practice-Client Relationship""; ""3 The Practice Communication Mix""; ""4 The 7 Ps of Marketing Services""; ""5 The Costs and Benefits of Marketing""; ""Section 2: The Practice-Client Relationship (2): Selecting and Keeping the Right Staff""; ""6 Recruiting and Selecting Staff""; ""7 Induction, Staff Training and Development""; ""8 Performance Appraisal""; ""9 Motivation""
""10 Leadership and Management - Do You Have What it Takes?""""Section 3: Working Efficiently and Effectively: Internal Processes and Procedures""; ""11 Practice Protocols and Procedures""; ""12 Principles of Health and Safety""; ""13 Managing Health and Safety in a Clinical Environment""; ""14 Effective Stock Management""; ""15 Managing Computer Systems""; ""Section 4: Financial Management - A Matter for the Accountant?""; ""16 Profitability""; ""17 The Profit and Loss Account""; ""18 The Balance Sheet""; ""19 Accounting Ratios and Financial Performance Indicators""
""20 Pricing Products and Services""""Section 5: Practice Growth and Development""; ""21 Planning""; ""22 Preparing a Business Plan""; ""23 Evaluating Capital Investments""; ""24 Managing Projects""; ""Section 6: Forms, Templates and Checklists""; ""Appraisal Meeting Checklist""; ""Appraisal Process Checklist""; ""Job Description Template""; ""Job Vacancy Shortlisting Record and Guidance Notes""; ""Person Specification Template""; ""Staff Induction Timetable""; ""Template for Developing New Protocols and Procedures""; ""Appendices""; ""Appendix 1 Computer Terminology Explained""
""Appendix 2 Acceptable User Policy: Mobile and Landline Phones, E-mail and Internet""""Appendix 3 Answers to Accounting Questions""; ""Index""; ""A""; ""B""; ""C""; ""E""; ""F""; ""H""; ""I""; ""J""; ""K""; ""L""; ""M""; ""N""; ""P""; ""R""; ""S""; ""T""; ""V""; ""W""
Record Nr. UNINA-9910627285503321
Coates Catherine R.  
Oxfordshire, England ; ; Cambridge, Massachusetts : , : CABI, , 2012
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui