Info
- Utilizzare la checkbox di selezione a fianco di ciascun documento per attivare le funzionalità di stampa, invio email, download nei formati disponibili del (i) record.
The ComSoc guide to managing telecommunications projects / / Celia Desmond
| The ComSoc guide to managing telecommunications projects / / Celia Desmond |
| Autore | Desmond Celia |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : Wiley-IEEE Press, , c2010 |
| Descrizione fisica | 1 online resource (206 p.) |
| Disciplina |
384.068/4
384.0684 |
| Collana | The ComSoc guides to communications technologies |
| Soggetto topico |
Telecommunication - Management
Project management |
| ISBN |
1-118-06296-5
1-283-13874-3 9786613138743 0-470-64423-0 0-470-64425-7 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Preface -- Acronyms -- CHAPTER 1 Evolution of The Telecommunications Industry -- Monopoly Status -- Competition for Long Distance Services -- Competition for Local Services -- Competition Starts to Spread -- Internet and Multimedia Disrupt the Basic Networks -- A New Telecom Environment -- What About the Future? -- CHAPTER 2 Why is PM Important, Especially in Telecommunications? -- Team Diversity -- Resource Limitations -- Time Constraints and Limitations -- Risk Management -- Ensuring Quality -- Scope Definition -- Project Objectives -- What About Telecom Projects? -- Tehnologies -- Services -- Companies in the Business -- Regulatory Environment -- Successful Business Model -- Internal Corporate Structures -- Customers -- The Best Way to Market -- Service Models -- Network Architecture -- Conclusion -- CHAPTER 3 Project Management Basics -- Integration -- Project Scope Management -- Time Management -- Cost Management -- Procurement Management -- Risk Management -- Communications Management -- Human Resources Management -- Quality Management -- CHAPTER 4 Getting Started on Your Project -- Why Do Projects? -- The Requirements -- What Happens Before the Team Arrives? -- Setting Project Objectives -- General Description, Skills Analysis, and Stakeholders, and Risk Analysis -- CHAPTER 5 Who Is Involved? -- Project Sponsor -- Stakeholders -- Management -- Functional Managers -- The Type of Company Hosting the Project -- CHAPTER 6 Setting Business and Project Objectives -- SMART Objectives -- Specific -- Measurable -- Achievable -- Realistic -- Time-Bound -- CHAPTER 7 What Is to be Included? -- Building the Charter -- Scope Description -- Scope Management Plan -- Where Will the Resources Come From? -- The Work Breakdown Structure -- CHAPTER 8 Going Outside the Company for Products and Services -- Definition of Requirements -- Solicitation -- RFI -- RFP -- RFQ -- Vendor Selection -- Contract Management -- CHAPTER 9 Managing Risk in Telecom Projects -- Risk Management -- Contingency is Expected to be Spent.
CHAPTER 10 Who Tells What to Whom? -- Communications Management -- General Communications -- CHAPTER 11 Creating the Timelines -- Task Duration -- Dependencies -- Finish-Start Dependency -- Start-Start Dependency -- Finish-Finish Dependency -- Start-Finish Dependency -- Mandatory and Discretionary Dependencies -- Lags and Leads -- Project Logic Diagram -- Critical Path -- Forward Pass -- Backward Pass -- Float -- Showing the Schedule -- Including Contingency -- Collapsing the Schedule -- Effort-Driven and Duration-Driven Tasks -- And then . . . -- CHAPTER 12 Managing the Costs -- Types of Costs -- Profitability Measures -- Estimating the Costs -- Project Budgets and Planning the Project Cost -- Managing the Costs -- Project Communications Planning and the Communications Matrix -- Status Reporting -- Meetings -- Preparing the Agenda -- Inviting the Right People -- Informing the People of Their Roles at the Meeting -- Using the Meeting Time Effectively -- Motivating People to Communicate Properly -- Electronic Tools for Communications -- Monitor and Control -- Some Suggestions -- CHAPTER 13 Managing the Developments -- CHAPTER 14 Managing the People -- Organization Structures for Projects -- Management Styles -- Autocratic -- Paternalistic -- Democratic -- Laissez-faire -- Leadership -- Team Building -- Motivation -- Conflict -- Learning Organization -- Managing the Workloads of the Team Members -- Some Suggestions for Good Participation and Good Management -- CHAPTER 15 What Is the Gain? -- Good People -- Understanding the Value of the Product -- Clear Project Objectives -- Clearly Defined Scope -- Good Planning -- Strong Change Control -- Well-Connected Team -- Effective Communication -- References -- Index. |
| Record Nr. | UNINA-9910139402303321 |
Desmond Celia
|
||
| Hoboken, New Jersey : , : Wiley-IEEE Press, , c2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The ComSoc guide to managing telecommunications projects / / Celia Desmond
| The ComSoc guide to managing telecommunications projects / / Celia Desmond |
| Autore | Desmond Celia |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : Wiley-IEEE Press, , c2010 |
| Descrizione fisica | 1 online resource (206 p.) |
| Disciplina |
384.068/4
384.0684 |
| Collana | The ComSoc guides to communications technologies |
| Soggetto topico |
Telecommunication - Management
Project management |
| ISBN |
1-118-06296-5
1-283-13874-3 9786613138743 0-470-64423-0 0-470-64425-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Preface -- Acronyms -- CHAPTER 1 Evolution of The Telecommunications Industry -- Monopoly Status -- Competition for Long Distance Services -- Competition for Local Services -- Competition Starts to Spread -- Internet and Multimedia Disrupt the Basic Networks -- A New Telecom Environment -- What About the Future? -- CHAPTER 2 Why is PM Important, Especially in Telecommunications? -- Team Diversity -- Resource Limitations -- Time Constraints and Limitations -- Risk Management -- Ensuring Quality -- Scope Definition -- Project Objectives -- What About Telecom Projects? -- Tehnologies -- Services -- Companies in the Business -- Regulatory Environment -- Successful Business Model -- Internal Corporate Structures -- Customers -- The Best Way to Market -- Service Models -- Network Architecture -- Conclusion -- CHAPTER 3 Project Management Basics -- Integration -- Project Scope Management -- Time Management -- Cost Management -- Procurement Management -- Risk Management -- Communications Management -- Human Resources Management -- Quality Management -- CHAPTER 4 Getting Started on Your Project -- Why Do Projects? -- The Requirements -- What Happens Before the Team Arrives? -- Setting Project Objectives -- General Description, Skills Analysis, and Stakeholders, and Risk Analysis -- CHAPTER 5 Who Is Involved? -- Project Sponsor -- Stakeholders -- Management -- Functional Managers -- The Type of Company Hosting the Project -- CHAPTER 6 Setting Business and Project Objectives -- SMART Objectives -- Specific -- Measurable -- Achievable -- Realistic -- Time-Bound -- CHAPTER 7 What Is to be Included? -- Building the Charter -- Scope Description -- Scope Management Plan -- Where Will the Resources Come From? -- The Work Breakdown Structure -- CHAPTER 8 Going Outside the Company for Products and Services -- Definition of Requirements -- Solicitation -- RFI -- RFP -- RFQ -- Vendor Selection -- Contract Management -- CHAPTER 9 Managing Risk in Telecom Projects -- Risk Management -- Contingency is Expected to be Spent.
CHAPTER 10 Who Tells What to Whom? -- Communications Management -- General Communications -- CHAPTER 11 Creating the Timelines -- Task Duration -- Dependencies -- Finish-Start Dependency -- Start-Start Dependency -- Finish-Finish Dependency -- Start-Finish Dependency -- Mandatory and Discretionary Dependencies -- Lags and Leads -- Project Logic Diagram -- Critical Path -- Forward Pass -- Backward Pass -- Float -- Showing the Schedule -- Including Contingency -- Collapsing the Schedule -- Effort-Driven and Duration-Driven Tasks -- And then . . . -- CHAPTER 12 Managing the Costs -- Types of Costs -- Profitability Measures -- Estimating the Costs -- Project Budgets and Planning the Project Cost -- Managing the Costs -- Project Communications Planning and the Communications Matrix -- Status Reporting -- Meetings -- Preparing the Agenda -- Inviting the Right People -- Informing the People of Their Roles at the Meeting -- Using the Meeting Time Effectively -- Motivating People to Communicate Properly -- Electronic Tools for Communications -- Monitor and Control -- Some Suggestions -- CHAPTER 13 Managing the Developments -- CHAPTER 14 Managing the People -- Organization Structures for Projects -- Management Styles -- Autocratic -- Paternalistic -- Democratic -- Laissez-faire -- Leadership -- Team Building -- Motivation -- Conflict -- Learning Organization -- Managing the Workloads of the Team Members -- Some Suggestions for Good Participation and Good Management -- CHAPTER 15 What Is the Gain? -- Good People -- Understanding the Value of the Product -- Clear Project Objectives -- Clearly Defined Scope -- Good Planning -- Strong Change Control -- Well-Connected Team -- Effective Communication -- References -- Index. |
| Record Nr. | UNINA-9910830447003321 |
|
Desmond Celia
|
||
| Hoboken, New Jersey : , : Wiley-IEEE Press, , c2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The ComSoc guide to managing telecommunications projects / / Celia Desmond
| The ComSoc guide to managing telecommunications projects / / Celia Desmond |
| Autore | Desmond Celia |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Hoboken, N.J., : Wiley-IEEE Press, c2010 |
| Descrizione fisica | 1 online resource (206 p.) |
| Disciplina | 384.068/4 |
| Collana | The ComSoc guides to communications technologies |
| Soggetto topico |
Telecommunication - Management
Project management |
| ISBN |
1-118-06296-5
1-283-13874-3 9786613138743 0-470-64423-0 0-470-64425-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Preface -- Acronyms -- CHAPTER 1 Evolution of The Telecommunications Industry -- Monopoly Status -- Competition for Long Distance Services -- Competition for Local Services -- Competition Starts to Spread -- Internet and Multimedia Disrupt the Basic Networks -- A New Telecom Environment -- What About the Future? -- CHAPTER 2 Why is PM Important, Especially in Telecommunications? -- Team Diversity -- Resource Limitations -- Time Constraints and Limitations -- Risk Management -- Ensuring Quality -- Scope Definition -- Project Objectives -- What About Telecom Projects? -- Tehnologies -- Services -- Companies in the Business -- Regulatory Environment -- Successful Business Model -- Internal Corporate Structures -- Customers -- The Best Way to Market -- Service Models -- Network Architecture -- Conclusion -- CHAPTER 3 Project Management Basics -- Integration -- Project Scope Management -- Time Management -- Cost Management -- Procurement Management -- Risk Management -- Communications Management -- Human Resources Management -- Quality Management -- CHAPTER 4 Getting Started on Your Project -- Why Do Projects? -- The Requirements -- What Happens Before the Team Arrives? -- Setting Project Objectives -- General Description, Skills Analysis, and Stakeholders, and Risk Analysis -- CHAPTER 5 Who Is Involved? -- Project Sponsor -- Stakeholders -- Management -- Functional Managers -- The Type of Company Hosting the Project -- CHAPTER 6 Setting Business and Project Objectives -- SMART Objectives -- Specific -- Measurable -- Achievable -- Realistic -- Time-Bound -- CHAPTER 7 What Is to be Included? -- Building the Charter -- Scope Description -- Scope Management Plan -- Where Will the Resources Come From? -- The Work Breakdown Structure -- CHAPTER 8 Going Outside the Company for Products and Services -- Definition of Requirements -- Solicitation -- RFI -- RFP -- RFQ -- Vendor Selection -- Contract Management -- CHAPTER 9 Managing Risk in Telecom Projects -- Risk Management -- Contingency is Expected to be Spent.
CHAPTER 10 Who Tells What to Whom? -- Communications Management -- General Communications -- CHAPTER 11 Creating the Timelines -- Task Duration -- Dependencies -- Finish-Start Dependency -- Start-Start Dependency -- Finish-Finish Dependency -- Start-Finish Dependency -- Mandatory and Discretionary Dependencies -- Lags and Leads -- Project Logic Diagram -- Critical Path -- Forward Pass -- Backward Pass -- Float -- Showing the Schedule -- Including Contingency -- Collapsing the Schedule -- Effort-Driven and Duration-Driven Tasks -- And then . . . -- CHAPTER 12 Managing the Costs -- Types of Costs -- Profitability Measures -- Estimating the Costs -- Project Budgets and Planning the Project Cost -- Managing the Costs -- Project Communications Planning and the Communications Matrix -- Status Reporting -- Meetings -- Preparing the Agenda -- Inviting the Right People -- Informing the People of Their Roles at the Meeting -- Using the Meeting Time Effectively -- Motivating People to Communicate Properly -- Electronic Tools for Communications -- Monitor and Control -- Some Suggestions -- CHAPTER 13 Managing the Developments -- CHAPTER 14 Managing the People -- Organization Structures for Projects -- Management Styles -- Autocratic -- Paternalistic -- Democratic -- Laissez-faire -- Leadership -- Team Building -- Motivation -- Conflict -- Learning Organization -- Managing the Workloads of the Team Members -- Some Suggestions for Good Participation and Good Management -- CHAPTER 15 What Is the Gain? -- Good People -- Understanding the Value of the Product -- Clear Project Objectives -- Clearly Defined Scope -- Good Planning -- Strong Change Control -- Well-Connected Team -- Effective Communication -- References -- Index. |
| Record Nr. | UNINA-9910877051503321 |
|
Desmond Celia
|
||
| Hoboken, N.J., : Wiley-IEEE Press, c2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Managing projects in telecommunication services / / Mostafa Hashem Sherif
| Managing projects in telecommunication services / / Mostafa Hashem Sherif |
| Autore | Sherif Mostafa Hashem |
| Pubbl/distr/stampa | Hoboken, N.J., : Wiley, c2006 |
| Descrizione fisica | 1 online resource (267 p.) |
| Disciplina | 384.068/4 |
| Soggetto topico |
Telecommunication - Management
Project management |
| ISBN |
1-280-65443-0
9786610654437 0-470-04768-2 0-470-04767-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Foreword. -- Preface. -- 1 Projects in Telecommunication Services. -- Introduction. -- Project Management Versus Product Management. -- Virtual Network Operators. -- Contribution of Project Management. -- The Two Facets of Telecommunication Services. -- Categories of Projects in Telecommunication Services. -- Upgrades of Public Networks. -- Establishment of Specialized Business Networks. -- Temporary Networks. -- Characteristics of Telecommunication Service Projects. -- Complex Interfaces. -- External Interfaces. -- Internal Interfaces. -- International Orientation. -- Multidisciplinarity. -- No Mass Production. -- Diverse Users. -- A Relatively Long Planning Stage. -- Summary of Distinctions Between the Development of Telecommunication Services and Equipment. -- Summary. -- 2 Standards and Innovation in Telecommunication Services. -- The Two Dimensions of Telecommunication Projects. -- The Technological Dimension. -- The Marketing and Social Dimension. -- Classification of Innovations. -- Innovations and the Technology Life Cycle. -- Innovation in Telecommunication Services. -- Incremental Innovation. -- Architectural Innovation. -- Platform Innovation. -- Radical Innovation. -- Interaction of Innovations in Equipment and Services. -- Phasic Relation Between Equipment and Services. -- Standardization for Telecommunication Services. -- Timing of Standards. -- Marketing Perspective. -- Technological View of Standards. -- Anticipatory Standards. -- Enabling (Participatory) Standards. -- Responsive Standards. -- Lack of Standards. -- Standards Policy and Knowledge Management. -- Summary. -- 3 The Project Management Context. -- Organization of the Project Team. -- Functional Organization. -- Examples. -- Advantages. -- Disadvantages. -- Matrix Organization. -- Examples. -- Advantages. -- Disadvantages. -- Projectized Organization. -- Examples. -- Advantages. -- Disadvantages. -- Comparison of Project Organizations. -- Project Organization and Innovation Type. -- Incremental Innovat
Architectural Innovation. -- Platform Innovation. -- Radical Innovation. -- The Role of the Project Sponsor. -- Phase Management and Portfolio Management. -- The Rolling Wave Method for Service Development. -- Phase 1: Concept Definition. -- Phase 2: Initiation and Preliminary Planning Phase. -- Phase 3: Implementation. -- Phase 4: Controlled Introduction. -- Phase 5: General Availability and Close-Out. -- Canceling Projects. -- Relation to the Build-Operate-Transfer Model. -- Summary. -- 4 Scope Management. -- Scope Initiation. -- Scope Planning. -- Market Service Description (MSD). -- Scope Definition. -- Work Breakdown Structure. -- Technical Plan. -- The Need for Scope Management. -- Salt Lake City Winter Olympics. -- E-Zpass Toll Collection System. -- Background. -- Gaps in the Definition ITS Scope. -- Scope Creep in New Jersey. -- Sources of Scope Change. -- Customer Profile. -- Vendor's Effect. -- Basic Principles of Scope Management. -- Change Control Policy. -- Strictness of the Change Control Policy. -- Change Control Board. -- Scope Verification. -- Tracking and Issue Management. -- Project Termination. -- Case Studies. -- Telecommunications Alliances/Joint Ventures. -- Net 1000. -- Background. -- Timeline and Organization Evolution. -- Postmortem Analysis. -- Lessons Learned. -- Lessons Not Learned. -- Summary. -- 5 Time and Cost Management. -- Scheduling. -- Delays in Telecommunication Projects. -- Compressing the Schedule. -- Cost Management. -- Project Tracking with Earned Value Analysis. -- Metrics for the Earned Value. -- Discrete Effort Method. -- Apportioned Effort Method. -- Level of Effort Method. -- Budget Types. -- Monitoring Project Progress. -- Measures of Efficiency. -- Prerequisites for Earned Value Analysis. -- Earned Value Analysis in Telecommunication Projects. -- Summary. -- 6 Information and Communication Management. -- The Role of Communication Management. -- Dissemination of Information. -- Team Cohesion. -- Historical Database. -- Communication and Outsourc The Communication Plan. -- Audience. -- Circumstances. -- Nature of Information. -- Content of the Plan. -- Communication Channels. -- One-on-One Communication. -- Meetings. -- Telephony and Teleconferences. -- E-Mail. -- Intranets and Project Portals. -- Evaluation of the Communication Processes. -- Measure of Communication Effectiveness. -- Signs of Communication Problems. -- Barriers to Successful Communications. -- Summary. -- 7 Resources Management. -- Formation of the Project Team. -- Team Building. -- Team Building and the Hierarchy of Human Needs. -- Signs of a Jelled Team. -- Enablers of Team Cohesiveness. -- Impediments to Team Consolidation. -- No Self-Actualization. -- No Self-Esteem. -- No Belongingness. -- No Security. -- Team Breakup (Adjourning). -- Project Leadership. -- Transactional Versus Transformational Leadership. -- Project Manager's Authority. -- Manipulative Behavior. -- MBTI Classification of Leadership Styles. -- Time-Dependent Leadership. -- Matching Leadership Style with the Project Phase. -- Matching Leadership Style with Innovation Type. -- Matching Leadership with Technology Maturity. -- Conflict Resolution. -- Conflicts Due to Contractual Structures. -- Conflicts Due to Connectual Structures. -- Types of Diversity. -- Examples of Social Diversity. -- Examples of Informational Diversity. -- Examples of Value Diversity. -- Conflicts and Diversity. -- Effects of Conflict on Project Performance. -- Dealing with Conflicts. -- Problem Solving. -- Coercion. -- Compromise. -- Accommodation. -- Withdrawal or Avoidance. -- Summary. -- 8 Quality Management. -- Overview. -- Quality and Innovation. -- Service Release Management. -- Quality Plan. -- Categorization of the Defects: Urgency and Criticality. -- Appraisal. -- Schedule Compression. -- Evaluation of Testing Progress. -- When to Stop Testing? -- Vendor Management During the Testing Program. -- Summary. -- Appendix. -- Poisson Model. -- The Basic Model. -- The Jelinski-Moranda Model. -- Deployabil Learning Effect with the Yamada Model. -- 9 Vendor Management. -- The Importance of Vendor Management. -- Vendor Management Versus Procurement Management. -- Acquisition Process. -- Evaluation of the Formal Solicitation Process. -- Vendor Selection. -- Contract Type. -- Vendor Types in Telecommunications Services. -- Vendor Evaluation. -- Additional Criteria for Equipment Vendors. -- Additional Criteria for Connectivity Vendors. -- Communications with Technology Vendors. -- Statement of Work. -- Vendor Tracking. -- Partnerships and Virtual Organizations. -- Metrics for Vendor Tracking During Acceptance Testing. -- Vendor's Handoff. -- Metrics for Vendor Tracking for Problems in the Field. -- Risks in the Management of Technology Vendors. -- The Technology Life Cycle. -- Vendor Type. -- Risk of Supply Disruption. -- Congruence of the Plans for the Vendor and the Service Provider. -- Lack of Standards. -- Intellectual Property and Knowledge Management. -- Inadequate Field Support. -- Risk Mitigation in the Management of Technology Vendor. -- Connectivity Vendors. -- Types of Agreements Among Network Operators. -- Risks Management for Interconnectivity Vendors. -- Summary. -- 10 Risk Management. -- Risk Identification. -- Risk Evaluation. -- Risk Mitigation. -- Risk Avoidance. -- Risk Reduction. -- Combined Risk Avoidance and Reduction. -- Risk Deflection. -- Risk Financing. -- Risks Identification Telecommunications Services. -- Project Characteristics. -- Complexity. -- Schedule. -- Novelty. -- Geography. -- Internal Organization. -- Technology. -- Supplier. -- Customer. -- Risk Mitigation in Telecommunications Services. -- Risks Due to Project Characteristics. -- Technological Risks. -- Supplier's Risks. -- Customer's Risks. -- Standardization and Risk. -- Innovation and Risk. -- Incremental Innovation. -- Architectural Innovation. -- Platform Innovation. -- Radical Innovation. -- Risk Mitigation and Organizational Culture. -- Risk Mitigation and the Project Manager's Tolerance for R Summary. -- 11 Service Development. -- Opportunity Analysis and Concept Definition. -- Product Definition and Project Setup. -- Design and Procurement. -- Architecture Design. -- Supplier Management. -- Technical Definition of the Service. -- Site Selection. -- Service Operations Technical Plan (SOTP). -- Support Processes. -- Operations, Administration and Maintenance (OA&M). -- Disaster Recovery. -- Customer Network Management. -- Development. -- Equipment Handoff. -- System and Integration Testing. -- Network Operations Center (NOC). -- Human Resources. -- Return Maintenance Authorization (RMA). -- Customer Care. -- Service Turn-Up. -- Installing the Equipment. -- In-Field Tests. -- Pilot Trials. -- Controlled Introduction. -- Management of the Controlled Introduction. -- Marketing and Sales Plans for General Availability. -- Commissioning and Life-Cycle Management. -- Lessons Learned and Closeout. -- Quality-of-Service Metrics. -- Customer Care Performance. -- Network Performance. -- OA&M Quality. -- Business and Network Evolution. -- Summary. -- Appendix. -- 12 Some Final Thoughts. -- Continuity and Change. -- Project Success or Service Success? -- Competition and Government Policies. -- Standardization. -- Outsourcing. -- References. -- In |
| Record Nr. | UNINA-9910876878703321 |
|
Sherif Mostafa Hashem
|
||
| Hoboken, N.J., : Wiley, c2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||