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Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell
| Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell |
| Autore | Connell Julia |
| Pubbl/distr/stampa | Taylor & Francis, 2006 |
| Descrizione fisica | 1 online resource (225 p.) |
| Disciplina |
381.142
381/.142 658.812 |
| Altri autori (Persone) |
BurgessJohn (K. John)
ConnellJulia <1956-> |
| Collana | Routledge Studies in Business Organizations and Networks |
| Soggetto topico |
Call centers
Telecommunication |
| Soggetto non controllato |
work
employees managers agents operation sector offshoring research business process |
| ISBN |
1-134-24881-4
1-134-24882-2 1-280-54899-1 9786610548996 0-203-00300-4 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Book Cover; Half-Title; Series-Title; Title; Copyright; Contents; List of Figures; List of Tables; Notes on Contributors; Foreword; Acknowledgements; Abbreviations; 1. Developments in the call centre sector: An overview; 2. Offshoring call centres: The view from Wall Street; 3. Work organisation and employee relations in Indian call centres; 4. German call centers between service orientation and efficiency: 'The polyphony of telephony'; 5. A national survey of Korean call centres; 6. Skill and info-service work in Australian call centres; 7. Gender, skills and careers in UK call centres
8. Community unionism in a regional call centre: The organiser's perspective9. Agency and constraint: Call centre managers talk about their work; 10. How 'Taylorised' is call centre work? The sphere of customer practice in Greece; 11. Escaping the electronic birdcage: Workplace strategies in Swedish call centres; Index |
| Record Nr. | UNINA-9910765877103321 |
Connell Julia
|
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| Taylor & Francis, 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell
| Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell |
| Pubbl/distr/stampa | New York : , : Routledge, , 2006 |
| Descrizione fisica | 1 online resource (225 p.) |
| Disciplina |
381.142
381/.142 658.812 |
| Altri autori (Persone) |
BurgessJohn (K. John)
ConnellJulia <1956-> |
| Collana | Routledge Studies in Business Organizations and Networks |
| Soggetto topico |
Call centers
Telecommunication |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-134-24881-4
1-134-24882-2 1-280-54899-1 9786610548996 0-203-00300-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Book Cover; Half-Title; Series-Title; Title; Copyright; Contents; List of Figures; List of Tables; Notes on Contributors; Foreword; Acknowledgements; Abbreviations; 1. Developments in the call centre sector: An overview; 2. Offshoring call centres: The view from Wall Street; 3. Work organisation and employee relations in Indian call centres; 4. German call centers between service orientation and efficiency: 'The polyphony of telephony'; 5. A national survey of Korean call centres; 6. Skill and info-service work in Australian call centres; 7. Gender, skills and careers in UK call centres
8. Community unionism in a regional call centre: The organiser's perspective9. Agency and constraint: Call centre managers talk about their work; 10. How 'Taylorised' is call centre work? The sphere of customer practice in Greece; 11. Escaping the electronic birdcage: Workplace strategies in Swedish call centres; Index |
| Record Nr. | UNINA-9910348236403321 |
| New York : , : Routledge, , 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess, Julia Connell
| Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess, Julia Connell |
| Pubbl/distr/stampa | [Place of publication not identified] : , : Taylor & Francis, , 2006 |
| Descrizione fisica | 1 online resource (xv, 205 pages) |
| Disciplina | 381/.142 |
| Collana | Routledge studies in business organization and networks |
| Soggetto topico |
Call centers
Telecommunication |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Book Cover -- Half-Title -- Series-Title -- Title -- Copyright -- Contents -- List of Figures -- List of Tables -- Notes on Contributors -- Foreword -- Acknowledgements -- Abbreviations -- 1. Developments in the call centre sector: An overview -- 2. Offshoring call centres: The view from Wall Street -- 3. Work organisation and employee relations in Indian call centres -- 4. German call centers between service orientation and efficiency: 'The polyphony of telephony' -- 5. A national survey of Korean call centres -- 6. Skill and info-service work in Australian call centres -- 7. Gender, skills and careers in UK call centres 8. Community unionism in a regional call centre: The organiser's perspective9. Agency and constraint: Call centre managers talk about their work -- 10. How 'Taylorised' is call centre work? The sphere of customer practice in Greece -- 11. Escaping the electronic birdcage: Workplace strategies in Swedish call centres -- Index. |
| Record Nr. | UNINA-9910476799803321 |
| [Place of publication not identified] : , : Taylor & Francis, , 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
E-business in construction [[electronic resource] /] / edited by Chimay J. Anumba and Kirti Ruikar ; foreword by Ronald McCaffer
| E-business in construction [[electronic resource] /] / edited by Chimay J. Anumba and Kirti Ruikar ; foreword by Ronald McCaffer |
| Pubbl/distr/stampa | Chichester, UK ; ; Ames, Iowa, : Wiley-Blackwell, 2008 |
| Descrizione fisica | 1 online resource (301 p.) |
| Disciplina | 381/.142 |
| Altri autori (Persone) |
AnumbaC. J (Chimay J.)
RuikarKirti |
| Soggetto topico |
Construction industry
Electronic commerce |
| ISBN |
1-282-03460-X
9786612034602 1-4443-0246-9 1-4443-0247-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction / Chimay J. Anumba and Kirti Ruikar -- Fundamentals of e-business / Kirti Ruikar and Chimay J. Anumba -- E-business : the construction context / Kirti Ruikar, Chimay J. Anumba and Patricia Carrillo -- Organisational readiness for e-business / Kirti Ruikar, Chimay J. Anumba and Patricia Carrillo -- Integrated multi-disciplinary e-business infrastructure framework / Ihab A. Ismail and Vineet R. Kamat -- The role of extranets in construction e-business / Paul Wilkinson -- Agent-based systems : the competitive advantage for AEC-specific e-business / Esther A. Obonyo and Chimay J. Anumba -- The role of e-hubs in e-commerce / Zhaomin Ren, Chimay J. Anumba and Tarek M. Hassan -- Web services and aecXML-based e-business system for construction products procurement / Stephen C. W. Kong, Heng Li and Chimay J. Anumba -- Using next generation web technologies in construction e-business / Darshan Ruikar, Chimay J. Anumba and Alistair Duke -- Trust in e-commerce / Zhaomin Ren and Tarek M. Hassan -- Legal issues in construction e-business / Ihab A. Ismail and Vineet R. Kamat -- Knowledge management for improved construction e-business performance / Charles O. Egbu -- E-commerce in construction : industrial case study / Tim C. Cole -- Assessment of e-business implementation in the US construction industry / Raymond R. A. Issa, Ian Flood and Bryce Treffinger -- Concluding notes / Chimay J. Anumba and Kirti Ruikar. |
| Record Nr. | UNINA-9910145830903321 |
| Chichester, UK ; ; Ames, Iowa, : Wiley-Blackwell, 2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
E-business in construction / / edited by Chimay J. Anumba and Kirti Ruikar ; foreword by Ronald McCaffer
| E-business in construction / / edited by Chimay J. Anumba and Kirti Ruikar ; foreword by Ronald McCaffer |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Chichester, UK ; ; Ames, Iowa, : Wiley-Blackwell, 2008 |
| Descrizione fisica | 1 online resource (301 p.) |
| Disciplina | 381/.142 |
| Altri autori (Persone) |
AnumbaC. J (Chimay J.)
RuikarKirti |
| Soggetto topico |
Construction industry
Electronic commerce |
| ISBN |
9786612034602
9781282034600 128203460X 9781444302462 1444302469 9781444302479 1444302477 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction / Chimay J. Anumba and Kirti Ruikar -- Fundamentals of e-business / Kirti Ruikar and Chimay J. Anumba -- E-business : the construction context / Kirti Ruikar, Chimay J. Anumba and Patricia Carrillo -- Organisational readiness for e-business / Kirti Ruikar, Chimay J. Anumba and Patricia Carrillo -- Integrated multi-disciplinary e-business infrastructure framework / Ihab A. Ismail and Vineet R. Kamat -- The role of extranets in construction e-business / Paul Wilkinson -- Agent-based systems : the competitive advantage for AEC-specific e-business / Esther A. Obonyo and Chimay J. Anumba -- The role of e-hubs in e-commerce / Zhaomin Ren, Chimay J. Anumba and Tarek M. Hassan -- Web services and aecXML-based e-business system for construction products procurement / Stephen C. W. Kong, Heng Li and Chimay J. Anumba -- Using next generation web technologies in construction e-business / Darshan Ruikar, Chimay J. Anumba and Alistair Duke -- Trust in e-commerce / Zhaomin Ren and Tarek M. Hassan -- Legal issues in construction e-business / Ihab A. Ismail and Vineet R. Kamat -- Knowledge management for improved construction e-business performance / Charles O. Egbu -- E-commerce in construction : industrial case study / Tim C. Cole -- Assessment of e-business implementation in the US construction industry / Raymond R. A. Issa, Ian Flood and Bryce Treffinger -- Concluding notes / Chimay J. Anumba and Kirti Ruikar. |
| Record Nr. | UNINA-9910811925103321 |
| Chichester, UK ; ; Ames, Iowa, : Wiley-Blackwell, 2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
E-commerce economics / / David D. VanHoose
| E-commerce economics / / David D. VanHoose |
| Autore | VanHoose David D. |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | London : , : Routledge, , 2011 |
| Descrizione fisica | 1 online resource (497 p.) |
| Disciplina | 381/.142 |
| Soggetto topico | Electronic commerce |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-283-10432-6
9786613104328 1-136-82181-3 0-203-83036-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | unit 1. Electronic commerce : market and prices -- unit 2. Information, advertising, and innovation in the electronic marketplace -- unit 3. Policy implications of electronic commerce -- unit 4. Internet trade, electronic money and banking, and the economy. |
| Record Nr. | UNINA-9910460246603321 |
|
VanHoose David D.
|
||
| London : , : Routledge, , 2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
E-commerce economics / / David D. VanHoose
| E-commerce economics / / David D. VanHoose |
| Autore | VanHoose David D. |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | London : , : Routledge, , 2011 |
| Descrizione fisica | 1 online resource (497 p.) |
| Disciplina | 381/.142 |
| Soggetto topico | Electronic commerce |
| ISBN |
1-136-82180-5
1-283-10432-6 9786613104328 1-136-82181-3 0-203-83036-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | unit 1. Electronic commerce : market and prices -- unit 2. Information, advertising, and innovation in the electronic marketplace -- unit 3. Policy implications of electronic commerce -- unit 4. Internet trade, electronic money and banking, and the economy. |
| Altri titoli varianti | Ecommerce economics |
| Record Nr. | UNINA-9910790101103321 |
|
VanHoose David D.
|
||
| London : , : Routledge, , 2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Electronic complaints : an empirical study on British English and German complaints on eBay / / Marja E. Meinl
| Electronic complaints : an empirical study on British English and German complaints on eBay / / Marja E. Meinl |
| Autore | Meinl Marja E |
| Pubbl/distr/stampa | Berlin : , : Frank & Timme, , [2014] |
| Descrizione fisica | 1 online resource (330 p.) |
| Disciplina | 381/.142 |
| Collana | Kulturen - Kommunikation - Kontakte |
| Soggetto topico |
Internet auctions
Internet auctions - Great Britain Electronic commerce - Management Internet auctions - Germany |
| Soggetto genere / forma | Electronic books. |
| ISBN | 3-7329-9959-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Table of Contents; Acknowledgements; List of abbreviations; List of tables; List of figures; Chapter 1: Introduction; Chapter 2: Complaining within cross-cultural pragmatics; Chapter 3: Computer-mediated communication (CMC); Chapter 4: The methodology of the present study; Chapter 5: Data analysis; Chapter 6: Results; Chapter 7: Discussion; Chapter 8: Implications and outlook; References; Appendix |
| Record Nr. | UNINA-9910464893303321 |
|
Meinl Marja E
|
||
| Berlin : , : Frank & Timme, , [2014] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Electronic complaints : an empirical study on British English and German complaints on eBay / / Marja E. Meinl
| Electronic complaints : an empirical study on British English and German complaints on eBay / / Marja E. Meinl |
| Autore | Meinl Marja E |
| Pubbl/distr/stampa | Berlin : , : Frank & Timme, , [2014] |
| Descrizione fisica | 1 online resource (330 p.) |
| Disciplina | 381/.142 |
| Collana | Kulturen - Kommunikation - Kontakte |
| Soggetto topico |
Internet auctions
Internet auctions - Great Britain Electronic commerce - Management Internet auctions - Germany |
| ISBN | 3-7329-9959-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Table of Contents; Acknowledgements; List of abbreviations; List of tables; List of figures; Chapter 1: Introduction; Chapter 2: Complaining within cross-cultural pragmatics; Chapter 3: Computer-mediated communication (CMC); Chapter 4: The methodology of the present study; Chapter 5: Data analysis; Chapter 6: Results; Chapter 7: Discussion; Chapter 8: Implications and outlook; References; Appendix |
| Record Nr. | UNINA-9910789115103321 |
|
Meinl Marja E
|
||
| Berlin : , : Frank & Timme, , [2014] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Electronic complaints : an empirical study on British English and German complaints on eBay / / Marja E. Meinl
| Electronic complaints : an empirical study on British English and German complaints on eBay / / Marja E. Meinl |
| Autore | Meinl Marja E |
| Pubbl/distr/stampa | Berlin : , : Frank & Timme, , [2014] |
| Descrizione fisica | 1 online resource (330 p.) |
| Disciplina | 381/.142 |
| Collana | Kulturen - Kommunikation - Kontakte |
| Soggetto topico |
Internet auctions
Internet auctions - Great Britain Electronic commerce - Management Internet auctions - Germany |
| ISBN | 3-7329-9959-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Table of Contents; Acknowledgements; List of abbreviations; List of tables; List of figures; Chapter 1: Introduction; Chapter 2: Complaining within cross-cultural pragmatics; Chapter 3: Computer-mediated communication (CMC); Chapter 4: The methodology of the present study; Chapter 5: Data analysis; Chapter 6: Results; Chapter 7: Discussion; Chapter 8: Implications and outlook; References; Appendix |
| Record Nr. | UNINA-9910827859303321 |
|
Meinl Marja E
|
||
| Berlin : , : Frank & Timme, , [2014] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
