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Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell
Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell
Autore Connell Julia
Pubbl/distr/stampa Taylor & Francis, 2006
Descrizione fisica 1 online resource (225 p.)
Disciplina 381.142
381/.142
658.812
Altri autori (Persone) BurgessJohn (K. John)
ConnellJulia <1956->
Collana Routledge Studies in Business Organizations and Networks
Soggetto topico Call centers
Telecommunication
Soggetto non controllato work
employees
managers
agents
operation
sector
offshoring
research
business
process
ISBN 1-134-24881-4
1-134-24882-2
1-280-54899-1
9786610548996
0-203-00300-4
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Book Cover; Half-Title; Series-Title; Title; Copyright; Contents; List of Figures; List of Tables; Notes on Contributors; Foreword; Acknowledgements; Abbreviations; 1. Developments in the call centre sector: An overview; 2. Offshoring call centres: The view from Wall Street; 3. Work organisation and employee relations in Indian call centres; 4. German call centers between service orientation and efficiency: 'The polyphony of telephony'; 5. A national survey of Korean call centres; 6. Skill and info-service work in Australian call centres; 7. Gender, skills and careers in UK call centres
8. Community unionism in a regional call centre: The organiser's perspective9. Agency and constraint: Call centre managers talk about their work; 10. How 'Taylorised' is call centre work? The sphere of customer practice in Greece; 11. Escaping the electronic birdcage: Workplace strategies in Swedish call centres; Index
Record Nr. UNINA-9910765877103321
Connell Julia  
Taylor & Francis, 2006
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell
Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell
Pubbl/distr/stampa New York : , : Routledge, , 2006
Descrizione fisica 1 online resource (225 p.)
Disciplina 381.142
381/.142
658.812
Altri autori (Persone) BurgessJohn (K. John)
ConnellJulia <1956->
Collana Routledge Studies in Business Organizations and Networks
Soggetto topico Call centers
Telecommunication
Soggetto genere / forma Electronic books.
ISBN 1-134-24881-4
1-134-24882-2
1-280-54899-1
9786610548996
0-203-00300-4
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Book Cover; Half-Title; Series-Title; Title; Copyright; Contents; List of Figures; List of Tables; Notes on Contributors; Foreword; Acknowledgements; Abbreviations; 1. Developments in the call centre sector: An overview; 2. Offshoring call centres: The view from Wall Street; 3. Work organisation and employee relations in Indian call centres; 4. German call centers between service orientation and efficiency: 'The polyphony of telephony'; 5. A national survey of Korean call centres; 6. Skill and info-service work in Australian call centres; 7. Gender, skills and careers in UK call centres
8. Community unionism in a regional call centre: The organiser's perspective9. Agency and constraint: Call centre managers talk about their work; 10. How 'Taylorised' is call centre work? The sphere of customer practice in Greece; 11. Escaping the electronic birdcage: Workplace strategies in Swedish call centres; Index
Record Nr. UNINA-9910348236403321
New York : , : Routledge, , 2006
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess, Julia Connell
Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess, Julia Connell
Pubbl/distr/stampa [Place of publication not identified] : , : Taylor & Francis, , 2006
Descrizione fisica 1 online resource (xv, 205 pages)
Disciplina 381/.142
Collana Routledge studies in business organization and networks
Soggetto topico Call centers
Telecommunication
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Book Cover -- Half-Title -- Series-Title -- Title -- Copyright -- Contents -- List of Figures -- List of Tables -- Notes on Contributors -- Foreword -- Acknowledgements -- Abbreviations -- 1. Developments in the call centre sector: An overview -- 2. Offshoring call centres: The view from Wall Street -- 3. Work organisation and employee relations in Indian call centres -- 4. German call centers between service orientation and efficiency: 'The polyphony of telephony' -- 5. A national survey of Korean call centres -- 6. Skill and info-service work in Australian call centres -- 7. Gender, skills and careers in UK call centres 8. Community unionism in a regional call centre: The organiser's perspective9. Agency and constraint: Call centre managers talk about their work -- 10. How 'Taylorised' is call centre work? The sphere of customer practice in Greece -- 11. Escaping the electronic birdcage: Workplace strategies in Swedish call centres -- Index.
Record Nr. UNINA-9910476799803321
[Place of publication not identified] : , : Taylor & Francis, , 2006
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
E-business in construction [[electronic resource] /] / edited by Chimay J. Anumba and Kirti Ruikar ; foreword by Ronald McCaffer
E-business in construction [[electronic resource] /] / edited by Chimay J. Anumba and Kirti Ruikar ; foreword by Ronald McCaffer
Pubbl/distr/stampa Chichester, UK ; ; Ames, Iowa, : Wiley-Blackwell, 2008
Descrizione fisica 1 online resource (301 p.)
Disciplina 381/.142
Altri autori (Persone) AnumbaC. J (Chimay J.)
RuikarKirti
Soggetto topico Construction industry
Electronic commerce
ISBN 1-282-03460-X
9786612034602
1-4443-0246-9
1-4443-0247-7
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Introduction / Chimay J. Anumba and Kirti Ruikar -- Fundamentals of e-business / Kirti Ruikar and Chimay J. Anumba -- E-business : the construction context / Kirti Ruikar, Chimay J. Anumba and Patricia Carrillo -- Organisational readiness for e-business / Kirti Ruikar, Chimay J. Anumba and Patricia Carrillo -- Integrated multi-disciplinary e-business infrastructure framework / Ihab A. Ismail and Vineet R. Kamat -- The role of extranets in construction e-business / Paul Wilkinson -- Agent-based systems : the competitive advantage for AEC-specific e-business / Esther A. Obonyo and Chimay J. Anumba -- The role of e-hubs in e-commerce / Zhaomin Ren, Chimay J. Anumba and Tarek M. Hassan -- Web services and aecXML-based e-business system for construction products procurement / Stephen C. W. Kong, Heng Li and Chimay J. Anumba -- Using next generation web technologies in construction e-business / Darshan Ruikar, Chimay J. Anumba and Alistair Duke -- Trust in e-commerce / Zhaomin Ren and Tarek M. Hassan -- Legal issues in construction e-business / Ihab A. Ismail and Vineet R. Kamat -- Knowledge management for improved construction e-business performance / Charles O. Egbu -- E-commerce in construction : industrial case study / Tim C. Cole -- Assessment of e-business implementation in the US construction industry / Raymond R. A. Issa, Ian Flood and Bryce Treffinger -- Concluding notes / Chimay J. Anumba and Kirti Ruikar.
Record Nr. UNINA-9910145830903321
Chichester, UK ; ; Ames, Iowa, : Wiley-Blackwell, 2008
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
E-business in construction / / edited by Chimay J. Anumba and Kirti Ruikar ; foreword by Ronald McCaffer
E-business in construction / / edited by Chimay J. Anumba and Kirti Ruikar ; foreword by Ronald McCaffer
Edizione [1st ed.]
Pubbl/distr/stampa Chichester, UK ; ; Ames, Iowa, : Wiley-Blackwell, 2008
Descrizione fisica 1 online resource (301 p.)
Disciplina 381/.142
Altri autori (Persone) AnumbaC. J (Chimay J.)
RuikarKirti
Soggetto topico Construction industry
Electronic commerce
ISBN 1-282-03460-X
9786612034602
1-4443-0246-9
1-4443-0247-7
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Introduction / Chimay J. Anumba and Kirti Ruikar -- Fundamentals of e-business / Kirti Ruikar and Chimay J. Anumba -- E-business : the construction context / Kirti Ruikar, Chimay J. Anumba and Patricia Carrillo -- Organisational readiness for e-business / Kirti Ruikar, Chimay J. Anumba and Patricia Carrillo -- Integrated multi-disciplinary e-business infrastructure framework / Ihab A. Ismail and Vineet R. Kamat -- The role of extranets in construction e-business / Paul Wilkinson -- Agent-based systems : the competitive advantage for AEC-specific e-business / Esther A. Obonyo and Chimay J. Anumba -- The role of e-hubs in e-commerce / Zhaomin Ren, Chimay J. Anumba and Tarek M. Hassan -- Web services and aecXML-based e-business system for construction products procurement / Stephen C. W. Kong, Heng Li and Chimay J. Anumba -- Using next generation web technologies in construction e-business / Darshan Ruikar, Chimay J. Anumba and Alistair Duke -- Trust in e-commerce / Zhaomin Ren and Tarek M. Hassan -- Legal issues in construction e-business / Ihab A. Ismail and Vineet R. Kamat -- Knowledge management for improved construction e-business performance / Charles O. Egbu -- E-commerce in construction : industrial case study / Tim C. Cole -- Assessment of e-business implementation in the US construction industry / Raymond R. A. Issa, Ian Flood and Bryce Treffinger -- Concluding notes / Chimay J. Anumba and Kirti Ruikar.
Record Nr. UNINA-9910811925103321
Chichester, UK ; ; Ames, Iowa, : Wiley-Blackwell, 2008
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
E-commerce economics / / David D. VanHoose
E-commerce economics / / David D. VanHoose
Autore VanHoose David D.
Edizione [2nd ed.]
Pubbl/distr/stampa London : , : Routledge, , 2011
Descrizione fisica 1 online resource (497 p.)
Disciplina 381/.142
Soggetto topico Electronic commerce
Soggetto genere / forma Electronic books.
ISBN 1-283-10432-6
9786613104328
1-136-82181-3
0-203-83036-9
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto unit 1. Electronic commerce : market and prices -- unit 2. Information, advertising, and innovation in the electronic marketplace -- unit 3. Policy implications of electronic commerce -- unit 4. Internet trade, electronic money and banking, and the economy.
Record Nr. UNINA-9910460246603321
VanHoose David D.  
London : , : Routledge, , 2011
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
E-commerce economics / / David D. VanHoose
E-commerce economics / / David D. VanHoose
Autore VanHoose David D.
Edizione [2nd ed.]
Pubbl/distr/stampa London : , : Routledge, , 2011
Descrizione fisica 1 online resource (497 p.)
Disciplina 381/.142
Soggetto topico Electronic commerce
ISBN 1-136-82180-5
1-283-10432-6
9786613104328
1-136-82181-3
0-203-83036-9
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto unit 1. Electronic commerce : market and prices -- unit 2. Information, advertising, and innovation in the electronic marketplace -- unit 3. Policy implications of electronic commerce -- unit 4. Internet trade, electronic money and banking, and the economy.
Altri titoli varianti Ecommerce economics
Record Nr. UNINA-9910790101103321
VanHoose David D.  
London : , : Routledge, , 2011
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
E-commerce economics / / David D. VanHoose
E-commerce economics / / David D. VanHoose
Autore VanHoose David D.
Edizione [2nd ed.]
Pubbl/distr/stampa London : , : Routledge, , 2011
Descrizione fisica 1 online resource (497 p.)
Disciplina 381/.142
Soggetto topico Electronic commerce
ISBN 1-136-82180-5
1-283-10432-6
9786613104328
1-136-82181-3
0-203-83036-9
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto unit 1. Electronic commerce : market and prices -- unit 2. Information, advertising, and innovation in the electronic marketplace -- unit 3. Policy implications of electronic commerce -- unit 4. Internet trade, electronic money and banking, and the economy.
Altri titoli varianti Ecommerce economics
Record Nr. UNINA-9910813605003321
VanHoose David D.  
London : , : Routledge, , 2011
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Electronic complaints : an empirical study on British English and German complaints on eBay / / Marja E. Meinl
Electronic complaints : an empirical study on British English and German complaints on eBay / / Marja E. Meinl
Autore Meinl Marja E
Pubbl/distr/stampa Berlin : , : Frank & Timme, , [2014]
Descrizione fisica 1 online resource (330 p.)
Disciplina 381/.142
Collana Kulturen - Kommunikation - Kontakte
Soggetto topico Internet auctions
Internet auctions - Great Britain
Electronic commerce - Management
Internet auctions - Germany
Soggetto genere / forma Electronic books.
ISBN 3-7329-9959-9
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Table of Contents; Acknowledgements; List of abbreviations; List of tables; List of figures; Chapter 1: Introduction; Chapter 2: Complaining within cross-cultural pragmatics; Chapter 3: Computer-mediated communication (CMC); Chapter 4: The methodology of the present study; Chapter 5: Data analysis; Chapter 6: Results; Chapter 7: Discussion; Chapter 8: Implications and outlook; References; Appendix
Record Nr. UNINA-9910464893303321
Meinl Marja E  
Berlin : , : Frank & Timme, , [2014]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Electronic complaints : an empirical study on British English and German complaints on eBay / / Marja E. Meinl
Electronic complaints : an empirical study on British English and German complaints on eBay / / Marja E. Meinl
Autore Meinl Marja E
Pubbl/distr/stampa Berlin : , : Frank & Timme, , [2014]
Descrizione fisica 1 online resource (330 p.)
Disciplina 381/.142
Collana Kulturen - Kommunikation - Kontakte
Soggetto topico Internet auctions
Internet auctions - Great Britain
Electronic commerce - Management
Internet auctions - Germany
ISBN 3-7329-9959-9
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Table of Contents; Acknowledgements; List of abbreviations; List of tables; List of figures; Chapter 1: Introduction; Chapter 2: Complaining within cross-cultural pragmatics; Chapter 3: Computer-mediated communication (CMC); Chapter 4: The methodology of the present study; Chapter 5: Data analysis; Chapter 6: Results; Chapter 7: Discussion; Chapter 8: Implications and outlook; References; Appendix
Record Nr. UNINA-9910789115103321
Meinl Marja E  
Berlin : , : Frank & Timme, , [2014]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui