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AquaRating : an international standard for assessing water and wastewater services / / Matthias Krause [and four others]
| AquaRating : an international standard for assessing water and wastewater services / / Matthias Krause [and four others] |
| Pubbl/distr/stampa | London, England : , : IWA Publishing, , 2015 |
| Descrizione fisica | 1 online resource (397 p.) |
| Disciplina | 363.610684 |
| Soggetto topico |
Water utilities - Management
Water-supply - Management Water treatment plants - Management Sewage disposal plants - Management |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-78040-740-8 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Copyright; Contents; Acknowledgements; About the authors; Introduction; Chapter 1: SQ Service Quality; SQ1 Drinking water quality; SQ1.1 Assurance of structural capacity for treatment and supply; SQ1.2 Assurance of appropriate supplied water quality; SQ1.3 Supervision and control of supplied water quality; SQ1.4 Structural operational capacity for drinking ""water treatment""; SQ1.5 Compliance with drinking water standards; SQ1.6 Supplied water quality control frequency; SQ2 Distribution of drinking water for use and consumption
SQ2.1 Assurance of structural capacity for supply and distributionSQ2.2 Assurance of supply continuity during operation; SQ2.3 Supervision and control of supply continuity; SQ2.4 Supply continuity; SQ2.5 Time taken to connect new users to the drinking water service; SQ3 Wastewater collection; SQ3.1 Assurance of structural capacity for wastewater collection; SQ3.2 Assurance of wastewater collection from operation; SQ3.3 Supervision and control of the wastewater collection service; SQ3.4 Time taken to resolve ""incidents"" in the wastewater collection network SQ3.5 Time taken to connect to the wastewater serviceSQ3.6 Stormweather ""incidents""; SQ4 User service; SQ4.1 ""Complaint"" management and user satisfaction monitoring; SQ4.2 User service quality; SQ4.3 Commitment to user service and ""contingency"" information; SQ4.4 Perception of general user satisfaction; SQ4.5 User perceptions of problem resolution quality; SQ4.6 Number of ""customer service complaints"" per 100 users and year; SQ4.7 Customer call service waiting time; SQ4.8 Customer service center waiting time; SQ4.9 Time taken to resolve problems Chapter 2: PE Investment Planning and Implementation EfficiencyPE1 Investment plan content and efficiency; PE1.1 Investment plan contents; PE1.2 Diagnosis methodology; PE1.3 Methodology for identifying and analyzing alternatives and defining solutions; PE1.4 Methodology for analyzing the plan's financial aspects; PE2 Investment plan implementation efficiency; PE2.1 Systems for monitoring implementation of investment plan projects; PE2.2 Compliance with the investment plan; PE2.3 Degree of cost variation in ""completed works"" PE2.4 Degree of deviation from deadlines established for implementation of ""works""PE3 Existing physical asset management efficiency; PE3.1 Physical asset management; PE3.2 Annual investment in replacement of fixed physical assets; PE4 Emergency planning; PE4.1 ""Emergency"" plan; PE5 Research and development; PE5.1 Research and development; PE5.2 Investment in research and development; Chapter 3: OE Operating Efficiency; OE1 Water resource management efficiency; OE1.1 Control of water use and destinations; OE1.2 Control of water at points of use and consumption OE1.3 Management of real losses |
| Record Nr. | UNINA-9910463842703321 |
| London, England : , : IWA Publishing, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
AquaRating : an international standard for assessing water and wastewater services / / Matthias Krause [and four others]
| AquaRating : an international standard for assessing water and wastewater services / / Matthias Krause [and four others] |
| Pubbl/distr/stampa | London, England : , : IWA Publishing, , 2015 |
| Descrizione fisica | 1 online resource (397 p.) |
| Disciplina | 363.610684 |
| Soggetto topico |
Water utilities - Management
Water-supply - Management Water treatment plants - Management Sewage disposal plants - Management |
| ISBN | 1-78040-740-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Copyright; Contents; Acknowledgements; About the authors; Introduction; Chapter 1: SQ Service Quality; SQ1 Drinking water quality; SQ1.1 Assurance of structural capacity for treatment and supply; SQ1.2 Assurance of appropriate supplied water quality; SQ1.3 Supervision and control of supplied water quality; SQ1.4 Structural operational capacity for drinking ""water treatment""; SQ1.5 Compliance with drinking water standards; SQ1.6 Supplied water quality control frequency; SQ2 Distribution of drinking water for use and consumption
SQ2.1 Assurance of structural capacity for supply and distributionSQ2.2 Assurance of supply continuity during operation; SQ2.3 Supervision and control of supply continuity; SQ2.4 Supply continuity; SQ2.5 Time taken to connect new users to the drinking water service; SQ3 Wastewater collection; SQ3.1 Assurance of structural capacity for wastewater collection; SQ3.2 Assurance of wastewater collection from operation; SQ3.3 Supervision and control of the wastewater collection service; SQ3.4 Time taken to resolve ""incidents"" in the wastewater collection network SQ3.5 Time taken to connect to the wastewater serviceSQ3.6 Stormweather ""incidents""; SQ4 User service; SQ4.1 ""Complaint"" management and user satisfaction monitoring; SQ4.2 User service quality; SQ4.3 Commitment to user service and ""contingency"" information; SQ4.4 Perception of general user satisfaction; SQ4.5 User perceptions of problem resolution quality; SQ4.6 Number of ""customer service complaints"" per 100 users and year; SQ4.7 Customer call service waiting time; SQ4.8 Customer service center waiting time; SQ4.9 Time taken to resolve problems Chapter 2: PE Investment Planning and Implementation EfficiencyPE1 Investment plan content and efficiency; PE1.1 Investment plan contents; PE1.2 Diagnosis methodology; PE1.3 Methodology for identifying and analyzing alternatives and defining solutions; PE1.4 Methodology for analyzing the plan's financial aspects; PE2 Investment plan implementation efficiency; PE2.1 Systems for monitoring implementation of investment plan projects; PE2.2 Compliance with the investment plan; PE2.3 Degree of cost variation in ""completed works"" PE2.4 Degree of deviation from deadlines established for implementation of ""works""PE3 Existing physical asset management efficiency; PE3.1 Physical asset management; PE3.2 Annual investment in replacement of fixed physical assets; PE4 Emergency planning; PE4.1 ""Emergency"" plan; PE5 Research and development; PE5.1 Research and development; PE5.2 Investment in research and development; Chapter 3: OE Operating Efficiency; OE1 Water resource management efficiency; OE1.1 Control of water use and destinations; OE1.2 Control of water at points of use and consumption OE1.3 Management of real losses |
| Record Nr. | UNINA-9910788558003321 |
| London, England : , : IWA Publishing, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
AquaRating : an international standard for assessing water and wastewater services / / Matthias Krause [and four others]
| AquaRating : an international standard for assessing water and wastewater services / / Matthias Krause [and four others] |
| Pubbl/distr/stampa | London, England : , : IWA Publishing, , 2015 |
| Descrizione fisica | 1 online resource (397 p.) |
| Disciplina | 363.610684 |
| Soggetto topico |
Water utilities - Management
Water-supply - Management Water treatment plants - Management Sewage disposal plants - Management |
| ISBN | 1-78040-740-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Copyright; Contents; Acknowledgements; About the authors; Introduction; Chapter 1: SQ Service Quality; SQ1 Drinking water quality; SQ1.1 Assurance of structural capacity for treatment and supply; SQ1.2 Assurance of appropriate supplied water quality; SQ1.3 Supervision and control of supplied water quality; SQ1.4 Structural operational capacity for drinking ""water treatment""; SQ1.5 Compliance with drinking water standards; SQ1.6 Supplied water quality control frequency; SQ2 Distribution of drinking water for use and consumption
SQ2.1 Assurance of structural capacity for supply and distributionSQ2.2 Assurance of supply continuity during operation; SQ2.3 Supervision and control of supply continuity; SQ2.4 Supply continuity; SQ2.5 Time taken to connect new users to the drinking water service; SQ3 Wastewater collection; SQ3.1 Assurance of structural capacity for wastewater collection; SQ3.2 Assurance of wastewater collection from operation; SQ3.3 Supervision and control of the wastewater collection service; SQ3.4 Time taken to resolve ""incidents"" in the wastewater collection network SQ3.5 Time taken to connect to the wastewater serviceSQ3.6 Stormweather ""incidents""; SQ4 User service; SQ4.1 ""Complaint"" management and user satisfaction monitoring; SQ4.2 User service quality; SQ4.3 Commitment to user service and ""contingency"" information; SQ4.4 Perception of general user satisfaction; SQ4.5 User perceptions of problem resolution quality; SQ4.6 Number of ""customer service complaints"" per 100 users and year; SQ4.7 Customer call service waiting time; SQ4.8 Customer service center waiting time; SQ4.9 Time taken to resolve problems Chapter 2: PE Investment Planning and Implementation EfficiencyPE1 Investment plan content and efficiency; PE1.1 Investment plan contents; PE1.2 Diagnosis methodology; PE1.3 Methodology for identifying and analyzing alternatives and defining solutions; PE1.4 Methodology for analyzing the plan's financial aspects; PE2 Investment plan implementation efficiency; PE2.1 Systems for monitoring implementation of investment plan projects; PE2.2 Compliance with the investment plan; PE2.3 Degree of cost variation in ""completed works"" PE2.4 Degree of deviation from deadlines established for implementation of ""works""PE3 Existing physical asset management efficiency; PE3.1 Physical asset management; PE3.2 Annual investment in replacement of fixed physical assets; PE4 Emergency planning; PE4.1 ""Emergency"" plan; PE5 Research and development; PE5.1 Research and development; PE5.2 Investment in research and development; Chapter 3: OE Operating Efficiency; OE1 Water resource management efficiency; OE1.1 Control of water use and destinations; OE1.2 Control of water at points of use and consumption OE1.3 Management of real losses |
| Record Nr. | UNINA-9910819292603321 |
| London, England : , : IWA Publishing, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Handbook of knowledge management for sustainable water systems / / edited by Meir Russ
| Handbook of knowledge management for sustainable water systems / / edited by Meir Russ |
| Autore | Russ Meir <1968-> |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : Wiley, , 2018 |
| Descrizione fisica | 1 online resource (328 pages) : illustrations |
| Disciplina | 363.610684 |
| Collana | Challenges in Water Management Series |
| Soggetto topico |
Water-supply - Management
Water resources development Sustainable development |
| ISBN |
1-119-27167-3
1-119-27166-5 1-119-27165-7 |
| Classificazione | TEC010030 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910270866503321 |
Russ Meir <1968->
|
||
| Hoboken, New Jersey : , : Wiley, , 2018 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Handbook of knowledge management for sustainable water systems / / edited by Meir Russ
| Handbook of knowledge management for sustainable water systems / / edited by Meir Russ |
| Autore | Russ Meir <1968-> |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : Wiley, , 2018 |
| Descrizione fisica | 1 online resource (328 pages) : illustrations |
| Disciplina | 363.610684 |
| Collana | Challenges in Water Management Series |
| Soggetto topico |
Water-supply - Management
Water resources development Sustainable development |
| ISBN |
1-119-27167-3
1-119-27166-5 1-119-27165-7 |
| Classificazione | TEC010030 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910827463503321 |
|
Russ Meir <1968->
|
||
| Hoboken, New Jersey : , : Wiley, , 2018 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
M3 Safety Management for Utilities / / American Water Works Association
| M3 Safety Management for Utilities / / American Water Works Association |
| Edizione | [Eighth edition.] |
| Pubbl/distr/stampa | Denver, CO : , : American Water Works Association, , [2022] |
| Descrizione fisica | 1 online resource (179 pages) |
| Disciplina | 363.610684 |
| Soggetto topico |
Waterworks - Safety measures
Water utilities - Employees - Health and hygiene Water utilities - Safety measures |
| ISBN |
9781613006115
9781647170776 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Intro -- Preface, ix -- Glossary, 63. |
| Record Nr. | UNINA-9910780439503321 |
| Denver, CO : , : American Water Works Association, , [2022] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
M3 Safety Management for Utilities / / American Water Works Association
| M3 Safety Management for Utilities / / American Water Works Association |
| Edizione | [Eighth edition.] |
| Pubbl/distr/stampa | Denver, CO : , : American Water Works Association, , [2022] |
| Descrizione fisica | 1 online resource (179 pages) |
| Disciplina | 363.610684 |
| Soggetto topico |
Waterworks - Safety measures
Water utilities - Employees - Health and hygiene Water utilities - Safety measures |
| ISBN |
9781613006115
9781647170776 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Intro -- Preface, ix -- Glossary, 63. |
| Record Nr. | UNINA-9910817577803321 |
| Denver, CO : , : American Water Works Association, , [2022] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Management of change in water companies : in search of sustainability and excellence / / Joaquim Poças Martins
| Management of change in water companies : in search of sustainability and excellence / / Joaquim Poças Martins |
| Autore | Martins Joaquim Poças |
| Pubbl/distr/stampa | London, England : , : IWA Publishing, , 2014 |
| Descrizione fisica | 1 online resource (256 p.) |
| Disciplina | 363.610684 |
| Soggetto topico |
Water utilities - Management
Organizational change Sustainability Water quality management Water-supply |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-78040-651-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910463643303321 |
|
Martins Joaquim Poças
|
||
| London, England : , : IWA Publishing, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Management of change in water companies : in search of sustainability and excellence / / Joaquim Poças Martins
| Management of change in water companies : in search of sustainability and excellence / / Joaquim Poças Martins |
| Autore | Martins Joaquim Poças |
| Pubbl/distr/stampa | London, England : , : IWA Publishing, , 2014 |
| Descrizione fisica | 1 online resource (256 p.) |
| Disciplina | 363.610684 |
| Soggetto topico |
Water utilities - Management
Organizational change Sustainability Water quality management Water-supply |
| ISBN | 1-78040-651-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910789075603321 |
|
Martins Joaquim Poças
|
||
| London, England : , : IWA Publishing, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Management of change in water companies : in search of sustainability and excellence / / Joaquim Poças Martins
| Management of change in water companies : in search of sustainability and excellence / / Joaquim Poças Martins |
| Autore | Martins Joaquim Poças |
| Pubbl/distr/stampa | London, England : , : IWA Publishing, , 2014 |
| Descrizione fisica | 1 online resource (256 p.) |
| Disciplina | 363.610684 |
| Soggetto topico |
Water utilities - Management
Organizational change Sustainability Water quality management Water-supply |
| ISBN | 1-78040-651-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910822666903321 |
|
Martins Joaquim Poças
|
||
| London, England : , : IWA Publishing, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
