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Intro -- Acknowledgments -- Contents -- List of Figures -- List of Tables -- 1 Introduction -- Subjective Well-being and Public Policy -- Relationships in Well-being and Public Policy -- The Oportunidades-Prospera Program and the Officer-Recipient Interactions -- Contributions and Structure of This Book -- Methodological Notes -- The Research Design -- The Well-being Framework: Inner Well-being (IWB) -- Quantitative Scales -- Inner Well-Being Model (IWB) -- Subjective Well-being (SWB) -- Quality of Relationships with Officers scale (QoR) -- The Research Contexts -- Nexpan and Cualcan: Brief Descriptions -- Health Clinics in Nexpan and Cualcan -- Participants -- Participants of the Qualitative Study -- Participants of the Quantitative Study -- Bibliography -- 2 Well-Being: A Framework to Assess Relationships in Policy Implementation -- Subjective Well-Being -- Differing Subjective Well-Being Approaches -- The Overarching Significance of Relationships for Well-Being -- Relationships in SWB and PWB -- Relationships in Critical Well-being Approaches -- Relational Well-Being in Social Policy -- Frontline Officers: From the Control Over Resources to the Potential Well-Being Impacts -- Officer-recipient Relationships -- Summary -- Bibliography -- 3 Oportunidades-Prospera and the Provision of Health Care -- Social Protection Programs and Oportunidades-Prospera -- Oportunidades-Prospera -- The Historical Evolution in Brief -- Distinctive Features of Oportunidades-Prospera -- Evaluations and Broad Results of the Program -- Quantitative Evaluations -- Qualitative Evaluations: Focus on Relationships -- Evaluations from a Well-Being Perspective -- The provision of health in Oportunidades-Prospera -- Empirical Evidence of the Implementation of Health -- Summary -- Bibliography -- 4 Street-Level Bureaucrats: From Obedience to Participation.
The Context of Implementation: Between the Program's Discourse and the Officer's Job Position -- Oportunidades-Prospera's Discourse of Conditionality -- Identities and Intersectionality -- Temporary Officer Versus Permanent Officer -- The Officer-Recipient Relationship: From Obedience to Empathy -- Authority through Power and Obedience: Permanent Officers -- Authority through Communication and Support: Temporary Officers -- The Good and the Bad Recipient -- Explaining Opposing Relationships -- Having a Contract -- The Health Ministry -- Relationships Among Staff -- Relationships Within Localities -- The Wider Culture of Discrimination in Mexico -- Summary -- Bibliography -- 5 Recipients: Between Medical Attention and Mistreatment -- The Centrality of Oportunidades-Prospera for Well-Being -- From Medical Attention to Mistreatment -- Ambivalent Interactions with Officers -- Communication, Kindness, and Dedication: Relationships with (Temporary) Officers in Cualcan -- Mistreatment, Humiliation, and Abuse of Power: Relationships with (Permanent) Officers in Nexpan -- Narratives of Well-Being During Policy Delivery -- Summary -- Bibliography -- 6 The Well-Being Impacts of Officer-Recipient Relations: A Quantitative Perspective -- Participants -- Measures -- The Inner Well-Being Scale -- Interpreting the IWB Factors -- The Quality of Officer-Recipient Relationships Scale -- Interpreting the QoR Factors -- Mapping the Well-Being of Oportunidades-Prospera's Recipients -- Relationships in Policy Implementation and Their Well-Being Impacts -- The Quality of the Relationship with Officers in Nexpan and Cualcan -- The Well-Being Effects of Frontline Officers -- Summary -- Bibliography -- 7 Conclusion -- The Characteristics and Quality of Officer-Recipient Relationships -- Factors Mediating the Officer-Recipient Relationship.
The Implications of Relationship Quality Over the Program's Outcomes -- Well-Being and Policy-Engendered Relationships -- The Shape of the Well-Being of Oportunidades-Prospera Recipients in Nexpan and Cualcan -- The Significance of Oportunidades-Prospera in the IWB of Recipients -- Inner Well-Being and the Relationship Between Officers and Recipients -- Academic, Methodological, and Policy Implications -- The Need for a Broader Outlook Toward Relationships and Well-Being -- Methodological Contributions -- The Value of a Well-Being Lens in Public Policy in Practice -- Policy Implications of the Well-Being Impacts of Officer-Recipient Interactions -- Bibliography -- Index.
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Info
Diritti di cittadinanza in Campania : il nuovo welfare a tre anni dalla riforma / a cura di Maria Grazia Falcione e Marco Musella ; introduzione di Adrina Buffardi
