Info
- Utilizzare la checkbox di selezione a fianco di ciascun documento per attivare le funzionalità di stampa, invio email, download nei formati disponibili del (i) record.
Demanding work : the paradox of job quality in the affluent economy / / Francis Green
| Demanding work : the paradox of job quality in the affluent economy / / Francis Green |
| Autore | Green Francis |
| Edizione | [Course Book] |
| Pubbl/distr/stampa | Princeton : , : Princeton University Press, , [2006] |
| Descrizione fisica | 1 online resource (252 p.) |
| Disciplina | 331.25/6 |
| Soggetto topico |
Quality of work life
Job satisfaction Work - Social aspects |
| Soggetto genere / forma | Electronic books. |
| ISBN |
0-691-11712-8
1-4008-4943-8 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Assessing job quality in the affluent economy -- The quality of work life in the "knowledge economy" -- Late twentieth-century trends in work effort -- Accounting for work intensification -- Workers' discretion -- The wages of nations -- Workers' risk -- Workers' well-being -- Summary and implications for policy on the quality of work life. |
| Record Nr. | UNINA-9910453635103321 |
Green Francis
|
||
| Princeton : , : Princeton University Press, , [2006] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Demanding work : the paradox of job quality in the affluent economy / / Francis Green
| Demanding work : the paradox of job quality in the affluent economy / / Francis Green |
| Autore | Green Francis |
| Edizione | [Course Book] |
| Pubbl/distr/stampa | Princeton : , : Princeton University Press, , [2006] |
| Descrizione fisica | 1 online resource (252 p.) |
| Disciplina | 331.25/6 |
| Soggetto topico |
Quality of work life
Job satisfaction Work - Social aspects |
| ISBN |
0-691-11712-8
1-4008-4943-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Assessing job quality in the affluent economy -- The quality of work life in the "knowledge economy" -- Late twentieth-century trends in work effort -- Accounting for work intensification -- Workers' discretion -- The wages of nations -- Workers' risk -- Workers' well-being -- Summary and implications for policy on the quality of work life. |
| Record Nr. | UNINA-9910790502103321 |
|
Green Francis
|
||
| Princeton : , : Princeton University Press, , [2006] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Demanding work : the paradox of job quality in the affluent economy / / Francis Green
| Demanding work : the paradox of job quality in the affluent economy / / Francis Green |
| Autore | Green Francis |
| Edizione | [Course Book] |
| Pubbl/distr/stampa | Princeton : , : Princeton University Press, , [2006] |
| Descrizione fisica | 1 online resource (252 p.) |
| Disciplina | 331.25/6 |
| Soggetto topico |
Quality of work life
Job satisfaction Work - Social aspects |
| ISBN |
0-691-11712-8
1-4008-4943-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Assessing job quality in the affluent economy -- The quality of work life in the "knowledge economy" -- Late twentieth-century trends in work effort -- Accounting for work intensification -- Workers' discretion -- The wages of nations -- Workers' risk -- Workers' well-being -- Summary and implications for policy on the quality of work life. |
| Record Nr. | UNINA-9910818786203321 |
|
Green Francis
|
||
| Princeton : , : Princeton University Press, , [2006] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp
| Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp |
| Pubbl/distr/stampa | New York : , : Routledge Academic, , 2013 |
| Descrizione fisica | 1 online resource (345 p.) |
| Disciplina | 331.25/6 |
| Altri autori (Persone) |
DiefendorffJames
GrandeyAlicia RuppDeborah E. <1975-> |
| Collana | Organization and Management Series |
| Soggetto topico |
Nonverbal communication in the workplace
Employees - Attitudes Customer relations Interpersonal relations Psychology, Industrial |
| Soggetto genere / forma | Electronic books. |
| ISBN |
0-203-10085-9
1-136-23259-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title; Copyright; Contents; List of Illustrations; Series Foreword; Dedication; Foreword; About the Editors; Contributors; Acknowledgements; PART I Overview; 1 Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses; PART II Person Perspectives:Within, Between, Dyadic and Group; 2 Episodic Intrapersonal Emotion Regulation: Or, Dealing with Life as it Happens; 3 Motivation, Fit, Confidence, and Skills: How Do Individual Differences Influence Emotional Labor?; 4 The Social Effects of Emotion Regulation in Organizations; 5 Emotional Labor at the Unit-level
PART III Occupational Perspectives: Customer Service, Call Centers, Caring Professionals6 The Customer Experience of Emotional Labor; 7 Call Centers: Emotional Labor Over the Phone; 8 Attending to Mind and Body: Engaging the Complexity of Emotion Practice Among Caring Professionals; PART IV Contextual Perspectives: Organization, Gender, Culture; 9 Emotional Labor: Organization-level Influences, Strategies, and Outcomes; 10 Social and Cultural Influencers: Gender Effects on Emotional Labor at Work and at Home; 11 A Cultural Perspective on Emotion Labor PART V Multi-Disciplinary Perspectives: Reflections and Projections12 Reflections and Projections from Pioneers in Emotions Research; Emotional Labor: Looking Back Nearly 20 Years; Emotional Labor Across Five Levels of Analysis: Past, Present, Future; Conceptualizing Emotional Labor: An Emotion Regulation Perspective; Reflecting on Emotional Labor as a Social Meme; Back to the Future; Author Index; Subject Index |
| Record Nr. | UNINA-9910463141303321 |
| New York : , : Routledge Academic, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp
| Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp |
| Pubbl/distr/stampa | New York : , : Routledge Academic, , 2013 |
| Descrizione fisica | 1 online resource (345 p.) |
| Disciplina | 331.25/6 |
| Altri autori (Persone) |
DiefendorffJames
GrandeyAlicia RuppDeborah E. <1975-> |
| Collana | Organization and Management Series |
| Soggetto topico |
Nonverbal communication in the workplace
Employees - Attitudes Customer relations Interpersonal relations Psychology, Industrial |
| ISBN |
1-136-23258-3
0-203-10085-9 1-136-23259-1 |
| Classificazione | PSY021000BUS041000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title; Copyright; Contents; List of Illustrations; Series Foreword; Dedication; Foreword; About the Editors; Contributors; Acknowledgements; PART I Overview; 1 Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses; PART II Person Perspectives:Within, Between, Dyadic and Group; 2 Episodic Intrapersonal Emotion Regulation: Or, Dealing with Life as it Happens; 3 Motivation, Fit, Confidence, and Skills: How Do Individual Differences Influence Emotional Labor?; 4 The Social Effects of Emotion Regulation in Organizations; 5 Emotional Labor at the Unit-level
PART III Occupational Perspectives: Customer Service, Call Centers, Caring Professionals6 The Customer Experience of Emotional Labor; 7 Call Centers: Emotional Labor Over the Phone; 8 Attending to Mind and Body: Engaging the Complexity of Emotion Practice Among Caring Professionals; PART IV Contextual Perspectives: Organization, Gender, Culture; 9 Emotional Labor: Organization-level Influences, Strategies, and Outcomes; 10 Social and Cultural Influencers: Gender Effects on Emotional Labor at Work and at Home; 11 A Cultural Perspective on Emotion Labor PART V Multi-Disciplinary Perspectives: Reflections and Projections12 Reflections and Projections from Pioneers in Emotions Research; Emotional Labor: Looking Back Nearly 20 Years; Emotional Labor Across Five Levels of Analysis: Past, Present, Future; Conceptualizing Emotional Labor: An Emotion Regulation Perspective; Reflecting on Emotional Labor as a Social Meme; Back to the Future; Author Index; Subject Index |
| Record Nr. | UNINA-9910786726403321 |
| New York : , : Routledge Academic, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp
| Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp |
| Pubbl/distr/stampa | New York : , : Routledge Academic, , 2013 |
| Descrizione fisica | 1 online resource (345 p.) |
| Disciplina | 331.25/6 |
| Altri autori (Persone) |
DiefendorffJames
GrandeyAlicia RuppDeborah E. <1975-> |
| Collana | Organization and Management Series |
| Soggetto topico |
Nonverbal communication in the workplace
Employees - Attitudes Customer relations Interpersonal relations Psychology, Industrial |
| ISBN |
1-136-23258-3
0-203-10085-9 1-136-23259-1 |
| Classificazione | PSY021000BUS041000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title; Copyright; Contents; List of Illustrations; Series Foreword; Dedication; Foreword; About the Editors; Contributors; Acknowledgements; PART I Overview; 1 Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses; PART II Person Perspectives:Within, Between, Dyadic and Group; 2 Episodic Intrapersonal Emotion Regulation: Or, Dealing with Life as it Happens; 3 Motivation, Fit, Confidence, and Skills: How Do Individual Differences Influence Emotional Labor?; 4 The Social Effects of Emotion Regulation in Organizations; 5 Emotional Labor at the Unit-level
PART III Occupational Perspectives: Customer Service, Call Centers, Caring Professionals6 The Customer Experience of Emotional Labor; 7 Call Centers: Emotional Labor Over the Phone; 8 Attending to Mind and Body: Engaging the Complexity of Emotion Practice Among Caring Professionals; PART IV Contextual Perspectives: Organization, Gender, Culture; 9 Emotional Labor: Organization-level Influences, Strategies, and Outcomes; 10 Social and Cultural Influencers: Gender Effects on Emotional Labor at Work and at Home; 11 A Cultural Perspective on Emotion Labor PART V Multi-Disciplinary Perspectives: Reflections and Projections12 Reflections and Projections from Pioneers in Emotions Research; Emotional Labor: Looking Back Nearly 20 Years; Emotional Labor Across Five Levels of Analysis: Past, Present, Future; Conceptualizing Emotional Labor: An Emotion Regulation Perspective; Reflecting on Emotional Labor as a Social Meme; Back to the Future; Author Index; Subject Index |
| Record Nr. | UNINA-9910810502503321 |
| New York : , : Routledge Academic, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Handbook of Faith and Spirituality in the Workplace [[electronic resource] ] : Emerging Research and Practice / / edited by Judi Neal
| Handbook of Faith and Spirituality in the Workplace [[electronic resource] ] : Emerging Research and Practice / / edited by Judi Neal |
| Edizione | [1st ed. 2013.] |
| Pubbl/distr/stampa | New York, NY : , : Springer New York : , : Imprint : Springer, , 2013 |
| Descrizione fisica | 1 online resource (752 p.) |
| Disciplina |
331.25
331.25/6 331.256 |
| Soggetto topico |
Business ethics
Personnel management Industrial psychology Sociology Business Ethics Human Resource Management Industrial and Organizational Psychology Sociology, general |
| ISBN |
1-283-93394-2
1-4614-5233-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Dedication -- Acknowledgements -- Section 1: Basic Issues in Faith and Spirituality in the Workplace -- Section 2: Faith at Work – Religious Perspectives -- Section 3: Mapping the Terrain: Emerging Theory and Research -- Section 4: Cross-Disciplinary Perspectives. Section 5: Faith and Spirituality at Work Assessments -- Section 6: Integrating Scholarship and Practice -- Section 7: Over the Horizon: Reflective Essays from the Pioneers -- Epilogue -- About the Contributors -- Index. |
| Record Nr. | UNINA-9910438082803321 |
| New York, NY : , : Springer New York : , : Imprint : Springer, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Making work visible : ethnographically grounded case studies of work practice / / edited by Margaret H. Szymanski, Jack Whalen [[electronic resource]]
| Making work visible : ethnographically grounded case studies of work practice / / edited by Margaret H. Szymanski, Jack Whalen [[electronic resource]] |
| Pubbl/distr/stampa | Cambridge : , : Cambridge University Press, , 2011 |
| Descrizione fisica | 1 online resource (xxvii, 374 pages) : digital, PDF file(s) |
| Disciplina | 331.25/6 |
| Collana | Learning in doing : social, cognitive and computational perspectives |
| Soggetto topico |
Organizational learning
Knowledge management Human engineering Work - Social aspects |
| ISBN |
1-139-06321-9
1-107-21376-2 1-283-11241-8 9786613112415 1-139-07548-9 0-511-92136-5 1-139-06972-1 1-139-07774-0 1-139-08003-2 1-139-08230-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Work practice and technology: a retrospective / Lucy Suchman -- Engineering investigations: what is made visible in making work visible? / Wes Sharrock and Graham Button -- Uncovering the unremarkable / Peter Tolmie -- Work practices to understand the implications of nascent technology / Francoise Brun-Cottan and Patricia Wall -- Tokyo to go: using field studies to inform the design of a mobile leisure guide for Japanese youth / Diane J. Schiano and Victoria Bellotti -- Exploring documents and the future of work / Jennifer Watts-Perotti, Mary Ann Sprague, Patricia Wall, Catherine McCorkindale, Lisa Purvis, and Gabriele McLaughlin -- New ways of working: the implications of work practice transitions / Mary Ann Sprague, Nathaniel Martin, and Johannes A. Koomen -- Behind the scenes: the business side of medical records / Nathaniel Martin and Patricia Wall -- Seeing the right colour: technical and practical solutions to the problem of accurate colour reproduction in the digital print industry / Tommaso Colombino, David Martin, Jacki O'Neill, Mary Ann Sprague, Jennifer Watts-Perotti, Jutta Willamowski, Frederic Roulland, and Antonietta Grasso -- Integrated customer service: re-inventing a workscape / Jack Whalen and Marilyn Whalen -- Interactions at a reprographics store / Erik Vinkhuyzen -- Ethnography-inspired technology for remote help-giving / Jacki O'Neill, Peter Tolmie, Stefania Castellani, Antonietta Grasso, and Frederic Roulland -- Sign of the times at the department store: replacing paper with electronic signs / Johannes A. Koomen -- Communal knowledge sharing: the EUREKA story / Jack Whalen and Daniel G. Bobrow -- Designing document solutions for airline maintenance advisories / Patricia Wall and Johannes A. Koomen -- Transforming information system design: enabling users to design / Yutaka Yamauchi -- Rethinking how projects are managed: meeting communication across the organizational hierarchy / Erik Vinkhuyzen and Nozomi Ikeya -- Fujitsu learned ethnography from PARC: establishing the social science center / Koji Kishimoto with a preface by Jack Whalen -- The work practice center of excellence / Luke Plurkowski, Margaret H. Szymanski, Patricia Wall, and Johannes A. Koomen -- Transferring ethnographic competence: personal reflections on the past and future of work practice analysis / Brigitte Jordan. |
| Record Nr. | UNINA-9910461467303321 |
| Cambridge : , : Cambridge University Press, , 2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Making work visible : ethnographically grounded case studies of work practice / / edited by Margaret H. Szymanski, Jack Whalen [[electronic resource]]
| Making work visible : ethnographically grounded case studies of work practice / / edited by Margaret H. Szymanski, Jack Whalen [[electronic resource]] |
| Pubbl/distr/stampa | Cambridge : , : Cambridge University Press, , 2011 |
| Descrizione fisica | 1 online resource (xxvii, 374 pages) : digital, PDF file(s) |
| Disciplina | 331.25/6 |
| Collana | Learning in doing : social, cognitive and computational perspectives |
| Soggetto topico |
Organizational learning
Knowledge management Human engineering Work - Social aspects |
| ISBN |
1-139-06321-9
1-107-21376-2 1-283-11241-8 9786613112415 1-139-07548-9 0-511-92136-5 1-139-06972-1 1-139-07774-0 1-139-08003-2 1-139-08230-2 |
| Classificazione | SOC026000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Work practice and technology: a retrospective / Lucy Suchman -- Engineering investigations: what is made visible in making work visible? / Wes Sharrock and Graham Button -- Uncovering the unremarkable / Peter Tolmie -- Work practices to understand the implications of nascent technology / Francoise Brun-Cottan and Patricia Wall -- Tokyo to go: using field studies to inform the design of a mobile leisure guide for Japanese youth / Diane J. Schiano and Victoria Bellotti -- Exploring documents and the future of work / Jennifer Watts-Perotti, Mary Ann Sprague, Patricia Wall, Catherine McCorkindale, Lisa Purvis, and Gabriele McLaughlin -- New ways of working: the implications of work practice transitions / Mary Ann Sprague, Nathaniel Martin, and Johannes A. Koomen -- Behind the scenes: the business side of medical records / Nathaniel Martin and Patricia Wall -- Seeing the right colour: technical and practical solutions to the problem of accurate colour reproduction in the digital print industry / Tommaso Colombino, David Martin, Jacki O'Neill, Mary Ann Sprague, Jennifer Watts-Perotti, Jutta Willamowski, Frederic Roulland, and Antonietta Grasso -- Integrated customer service: re-inventing a workscape / Jack Whalen and Marilyn Whalen -- Interactions at a reprographics store / Erik Vinkhuyzen -- Ethnography-inspired technology for remote help-giving / Jacki O'Neill, Peter Tolmie, Stefania Castellani, Antonietta Grasso, and Frederic Roulland -- Sign of the times at the department store: replacing paper with electronic signs / Johannes A. Koomen -- Communal knowledge sharing: the EUREKA story / Jack Whalen and Daniel G. Bobrow -- Designing document solutions for airline maintenance advisories / Patricia Wall and Johannes A. Koomen -- Transforming information system design: enabling users to design / Yutaka Yamauchi -- Rethinking how projects are managed: meeting communication across the organizational hierarchy / Erik Vinkhuyzen and Nozomi Ikeya -- Fujitsu learned ethnography from PARC: establishing the social science center / Koji Kishimoto with a preface by Jack Whalen -- The work practice center of excellence / Luke Plurkowski, Margaret H. Szymanski, Patricia Wall, and Johannes A. Koomen -- Transferring ethnographic competence: personal reflections on the past and future of work practice analysis / Brigitte Jordan. |
| Record Nr. | UNINA-9910790073803321 |
| Cambridge : , : Cambridge University Press, , 2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Making work visible : ethnographically grounded case studies of work practice / / edited by Margaret H. Szymanski, Jack Whalen [[electronic resource]]
| Making work visible : ethnographically grounded case studies of work practice / / edited by Margaret H. Szymanski, Jack Whalen [[electronic resource]] |
| Pubbl/distr/stampa | Cambridge : , : Cambridge University Press, , 2011 |
| Descrizione fisica | 1 online resource (xxvii, 374 pages) : digital, PDF file(s) |
| Disciplina | 331.25/6 |
| Collana | Learning in doing : social, cognitive and computational perspectives |
| Soggetto topico |
Organizational learning
Knowledge management Human engineering Work - Social aspects |
| ISBN |
1-139-06321-9
1-107-21376-2 1-283-11241-8 9786613112415 1-139-07548-9 0-511-92136-5 1-139-06972-1 1-139-07774-0 1-139-08003-2 1-139-08230-2 |
| Classificazione | SOC026000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Work practice and technology: a retrospective / Lucy Suchman -- Engineering investigations: what is made visible in making work visible? / Wes Sharrock and Graham Button -- Uncovering the unremarkable / Peter Tolmie -- Work practices to understand the implications of nascent technology / Francoise Brun-Cottan and Patricia Wall -- Tokyo to go: using field studies to inform the design of a mobile leisure guide for Japanese youth / Diane J. Schiano and Victoria Bellotti -- Exploring documents and the future of work / Jennifer Watts-Perotti, Mary Ann Sprague, Patricia Wall, Catherine McCorkindale, Lisa Purvis, and Gabriele McLaughlin -- New ways of working: the implications of work practice transitions / Mary Ann Sprague, Nathaniel Martin, and Johannes A. Koomen -- Behind the scenes: the business side of medical records / Nathaniel Martin and Patricia Wall -- Seeing the right colour: technical and practical solutions to the problem of accurate colour reproduction in the digital print industry / Tommaso Colombino, David Martin, Jacki O'Neill, Mary Ann Sprague, Jennifer Watts-Perotti, Jutta Willamowski, Frederic Roulland, and Antonietta Grasso -- Integrated customer service: re-inventing a workscape / Jack Whalen and Marilyn Whalen -- Interactions at a reprographics store / Erik Vinkhuyzen -- Ethnography-inspired technology for remote help-giving / Jacki O'Neill, Peter Tolmie, Stefania Castellani, Antonietta Grasso, and Frederic Roulland -- Sign of the times at the department store: replacing paper with electronic signs / Johannes A. Koomen -- Communal knowledge sharing: the EUREKA story / Jack Whalen and Daniel G. Bobrow -- Designing document solutions for airline maintenance advisories / Patricia Wall and Johannes A. Koomen -- Transforming information system design: enabling users to design / Yutaka Yamauchi -- Rethinking how projects are managed: meeting communication across the organizational hierarchy / Erik Vinkhuyzen and Nozomi Ikeya -- Fujitsu learned ethnography from PARC: establishing the social science center / Koji Kishimoto with a preface by Jack Whalen -- The work practice center of excellence / Luke Plurkowski, Margaret H. Szymanski, Patricia Wall, and Johannes A. Koomen -- Transferring ethnographic competence: personal reflections on the past and future of work practice analysis / Brigitte Jordan. |
| Record Nr. | UNINA-9910811832403321 |
| Cambridge : , : Cambridge University Press, , 2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
