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21st century funding and development strategies for libraries / / guest editor, Susan Sharpless Smith
| 21st century funding and development strategies for libraries / / guest editor, Susan Sharpless Smith |
| Pubbl/distr/stampa | Bradford, England : , : Emerald Group Publishing Limited, , 2016 |
| Descrizione fisica | 1 online resource (69 pages) : illustrations, tables, charts |
| Disciplina | 025.5 |
| Collana | Bottom Line |
| Soggetto topico |
Public services (Libraries)
Libraries - Activity programs |
| Soggetto genere / forma | Electronic books. |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910511758803321 |
| Bradford, England : , : Emerald Group Publishing Limited, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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21st century funding and development strategies for libraries / / guest editor, Susan Sharpless Smith
| 21st century funding and development strategies for libraries / / guest editor, Susan Sharpless Smith |
| Pubbl/distr/stampa | Bradford, England : , : Emerald Group Publishing Limited, , 2016 |
| Descrizione fisica | 1 online resource (69 pages) : illustrations, tables, charts |
| Disciplina | 025.5 |
| Collana | Bottom Line |
| Soggetto topico |
Public services (Libraries)
Libraries - Activity programs |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910798738203321 |
| Bradford, England : , : Emerald Group Publishing Limited, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
21st century funding and development strategies for libraries / / guest editor, Susan Sharpless Smith
| 21st century funding and development strategies for libraries / / guest editor, Susan Sharpless Smith |
| Pubbl/distr/stampa | Bradford, England : , : Emerald Group Publishing Limited, , 2016 |
| Descrizione fisica | 1 online resource (69 pages) : illustrations, tables, charts |
| Disciplina | 025.5 |
| Collana | Bottom Line |
| Soggetto topico |
Public services (Libraries)
Libraries - Activity programs |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910814333503321 |
| Bradford, England : , : Emerald Group Publishing Limited, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The accidental technology trainer [[electronic resource] ] : a guide for libraries / / Stephanie Gerding
| The accidental technology trainer [[electronic resource] ] : a guide for libraries / / Stephanie Gerding |
| Autore | Gerding Stephanie K |
| Pubbl/distr/stampa | Medford, N.J., : Information Today, c2007 |
| Descrizione fisica | 1 online resource (273 p.) |
| Disciplina | 025.5 |
| Soggetto topico |
Libraries and adult education
Information technology - Study and teaching Library employees - In-service training Training Library surveys - United States |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-283-37915-5
9786613379153 1-57387-935-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""Contents""; ""Foreword""; ""Acknowledgments""; ""About the Web Site""; ""Introduction""; ""Chapter 1 Being an Accidental Technology Trainer""; ""Chapter 2 Discovering Training Principles""; ""Chapter 3 Identifying Library Technology Training Skills""; ""Chapter 4 Knowing Your Library Learners""; ""Chapter 5 Learning Interactively""; ""Chapter 6 Creating and Maintaining Interest""; ""Chapter 7 Planning Technology Training""; ""Chapter 8 Organizing and Designing the Workshop""; ""Chapter 9 Dealing with Difficult Library Training Situations""
""Chapter 10 Examining Best Practices in Library Technology Training""""Chapter 11 Keeping Current and Sharing Resources""; ""Appendix A Expert Library Technology Trainers""; ""Appendix B The Accidental Technology Trainer Survey Questions""; ""Appendix C Training Materials and Sample Workshop Flyers""; ""About the Author""; ""Index"" |
| Record Nr. | UNINA-9910452020603321 |
Gerding Stephanie K
|
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| Medford, N.J., : Information Today, c2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The accidental technology trainer [[electronic resource] ] : a guide for libraries / / Stephanie Gerding
| The accidental technology trainer [[electronic resource] ] : a guide for libraries / / Stephanie Gerding |
| Autore | Gerding Stephanie K |
| Pubbl/distr/stampa | Medford, N.J., : Information Today, c2007 |
| Descrizione fisica | 1 online resource (273 p.) |
| Disciplina | 025.5 |
| Soggetto topico |
Libraries and adult education
Information technology - Study and teaching Library employees - In-service training Training Library surveys - United States |
| ISBN |
1-283-37915-5
9786613379153 1-57387-935-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""Contents""; ""Foreword""; ""Acknowledgments""; ""About the Web Site""; ""Introduction""; ""Chapter 1 Being an Accidental Technology Trainer""; ""Chapter 2 Discovering Training Principles""; ""Chapter 3 Identifying Library Technology Training Skills""; ""Chapter 4 Knowing Your Library Learners""; ""Chapter 5 Learning Interactively""; ""Chapter 6 Creating and Maintaining Interest""; ""Chapter 7 Planning Technology Training""; ""Chapter 8 Organizing and Designing the Workshop""; ""Chapter 9 Dealing with Difficult Library Training Situations""
""Chapter 10 Examining Best Practices in Library Technology Training""""Chapter 11 Keeping Current and Sharing Resources""; ""Appendix A Expert Library Technology Trainers""; ""Appendix B The Accidental Technology Trainer Survey Questions""; ""Appendix C Training Materials and Sample Workshop Flyers""; ""About the Author""; ""Index"" |
| Record Nr. | UNINA-9910778259203321 |
|
Gerding Stephanie K
|
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| Medford, N.J., : Information Today, c2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The accidental technology trainer [[electronic resource] ] : a guide for libraries / / Stephanie Gerding
| The accidental technology trainer [[electronic resource] ] : a guide for libraries / / Stephanie Gerding |
| Autore | Gerding Stephanie K |
| Pubbl/distr/stampa | Medford, N.J., : Information Today, c2007 |
| Descrizione fisica | 1 online resource (273 p.) |
| Disciplina | 025.5 |
| Soggetto topico |
Libraries and adult education
Information technology - Study and teaching Library employees - In-service training Training Library surveys - United States |
| ISBN |
1-283-37915-5
9786613379153 1-57387-935-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""Contents""; ""Foreword""; ""Acknowledgments""; ""About the Web Site""; ""Introduction""; ""Chapter 1 Being an Accidental Technology Trainer""; ""Chapter 2 Discovering Training Principles""; ""Chapter 3 Identifying Library Technology Training Skills""; ""Chapter 4 Knowing Your Library Learners""; ""Chapter 5 Learning Interactively""; ""Chapter 6 Creating and Maintaining Interest""; ""Chapter 7 Planning Technology Training""; ""Chapter 8 Organizing and Designing the Workshop""; ""Chapter 9 Dealing with Difficult Library Training Situations""
""Chapter 10 Examining Best Practices in Library Technology Training""""Chapter 11 Keeping Current and Sharing Resources""; ""Appendix A Expert Library Technology Trainers""; ""Appendix B The Accidental Technology Trainer Survey Questions""; ""Appendix C Training Materials and Sample Workshop Flyers""; ""About the Author""; ""Index"" |
| Record Nr. | UNINA-9910815963503321 |
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Gerding Stephanie K
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| Medford, N.J., : Information Today, c2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Acervo revisitado : intersecções e convergências no redesign de uma coleção díspare / / Maria José Vicentini Jorente [and four others]
| Acervo revisitado : intersecções e convergências no redesign de uma coleção díspare / / Maria José Vicentini Jorente [and four others] |
| Autore | Jorente Maria José Vicentini |
| Pubbl/distr/stampa | São Paulo : , : Fundação Editora da UNESP, , 2021 |
| Descrizione fisica | 1 online resource (142 pages) : illustrations |
| Disciplina | 025.5 |
| Soggetto topico | Information services |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | por |
| Record Nr. | UNINA-9910688180103321 |
|
Jorente Maria José Vicentini
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| São Paulo : , : Fundação Editora da UNESP, , 2021 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Assessing service quality : satisfying the expectations of library customers / / Peter Hernon, Ellen Altman, Robert E. Dugan
| Assessing service quality : satisfying the expectations of library customers / / Peter Hernon, Ellen Altman, Robert E. Dugan |
| Autore | Hernon Peter |
| Edizione | [3rd ed.] |
| Pubbl/distr/stampa | Chicago, [Illinois] : , : ala editions, an imprint of the American Library Association, , 2015 |
| Descrizione fisica | 1 online resource (233 p.) |
| Disciplina | 025.5 |
| Soggetto topico |
Public services (Libraries) - Evaluation
Public services (Libraries) - United States - Evaluation |
| Soggetto genere / forma | Electronic books. |
| ISBN | 0-8389-1309-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Assessing Service Quality: Satisfying the Expectations of Library Customers; Contents; List of Figures; Preface; Chapter 1. Understanding Ends and Means; Chapter 2. A Look in the Library Mirror; Chapter 3. "Your Mission, Should You Choose to Accept It . . ."; Chapter 4. Measuring and Evaluating the Components of High-Quality Service; Chapter 5. What Can Go Wrong with Numbers?; Chapter 6. Different Ways of Listening to Customers; Chapter 7. Managing the Three Cs (Comments, Complaints, and Compliments); Chapter 8. Listening through Surveys; Chapter 9. Listening through Focus Group Interviews
Chapter 10. Customer-Related Metrics and RequirementsChapter 11. Satisfaction and Service Quality: Separate but Intertwined; Chapter 12. Interpreting Findings to Improve Customer Service; Chapter 13. Embracing Change-Continuous Improvement; About the Authors; Index |
| Record Nr. | UNINA-9910461053303321 |
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Hernon Peter
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| Chicago, [Illinois] : , : ala editions, an imprint of the American Library Association, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Assessing service quality : satisfying the expectations of library customers / / Peter Hernon, Ellen Altman, Robert E. Dugan
| Assessing service quality : satisfying the expectations of library customers / / Peter Hernon, Ellen Altman, Robert E. Dugan |
| Autore | Hernon Peter |
| Edizione | [3rd ed.] |
| Pubbl/distr/stampa | Chicago, [Illinois] : , : ala editions, an imprint of the American Library Association, , 2015 |
| Descrizione fisica | 1 online resource (233 p.) |
| Disciplina | 025.5 |
| Soggetto topico |
Public services (Libraries) - Evaluation
Public services (Libraries) - United States - Evaluation |
| ISBN | 0-8389-1309-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Assessing Service Quality: Satisfying the Expectations of Library Customers; Contents; List of Figures; Preface; Chapter 1. Understanding Ends and Means; Chapter 2. A Look in the Library Mirror; Chapter 3. "Your Mission, Should You Choose to Accept It . . ."; Chapter 4. Measuring and Evaluating the Components of High-Quality Service; Chapter 5. What Can Go Wrong with Numbers?; Chapter 6. Different Ways of Listening to Customers; Chapter 7. Managing the Three Cs (Comments, Complaints, and Compliments); Chapter 8. Listening through Surveys; Chapter 9. Listening through Focus Group Interviews
Chapter 10. Customer-Related Metrics and RequirementsChapter 11. Satisfaction and Service Quality: Separate but Intertwined; Chapter 12. Interpreting Findings to Improve Customer Service; Chapter 13. Embracing Change-Continuous Improvement; About the Authors; Index |
| Record Nr. | UNINA-9910797247403321 |
|
Hernon Peter
|
||
| Chicago, [Illinois] : , : ala editions, an imprint of the American Library Association, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Assessing service quality : satisfying the expectations of library customers / / Peter Hernon, Ellen Altman, Robert E. Dugan
| Assessing service quality : satisfying the expectations of library customers / / Peter Hernon, Ellen Altman, Robert E. Dugan |
| Autore | Hernon Peter |
| Edizione | [3rd ed.] |
| Pubbl/distr/stampa | Chicago, [Illinois] : , : ala editions, an imprint of the American Library Association, , 2015 |
| Descrizione fisica | 1 online resource (233 p.) |
| Disciplina | 025.5 |
| Soggetto topico |
Public services (Libraries) - Evaluation
Public services (Libraries) - United States - Evaluation |
| ISBN | 0-8389-1309-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Assessing Service Quality: Satisfying the Expectations of Library Customers; Contents; List of Figures; Preface; Chapter 1. Understanding Ends and Means; Chapter 2. A Look in the Library Mirror; Chapter 3. "Your Mission, Should You Choose to Accept It . . ."; Chapter 4. Measuring and Evaluating the Components of High-Quality Service; Chapter 5. What Can Go Wrong with Numbers?; Chapter 6. Different Ways of Listening to Customers; Chapter 7. Managing the Three Cs (Comments, Complaints, and Compliments); Chapter 8. Listening through Surveys; Chapter 9. Listening through Focus Group Interviews
Chapter 10. Customer-Related Metrics and RequirementsChapter 11. Satisfaction and Service Quality: Separate but Intertwined; Chapter 12. Interpreting Findings to Improve Customer Service; Chapter 13. Embracing Change-Continuous Improvement; About the Authors; Index |
| Record Nr. | UNINA-9910824798903321 |
|
Hernon Peter
|
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| Chicago, [Illinois] : , : ala editions, an imprint of the American Library Association, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
