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Advancing Information Systems Theories : Rationale and Processes / / edited by Nik Rushdi Hassan, Leslie P. Willcocks
| Advancing Information Systems Theories : Rationale and Processes / / edited by Nik Rushdi Hassan, Leslie P. Willcocks |
| Edizione | [1st ed. 2021.] |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing : , : Imprint : Palgrave Macmillan, , 2021 |
| Descrizione fisica | 1 online resource (xx, 452 pages) : illustrations |
| Disciplina |
658.4038
004.0721 |
| Collana | Technology, Work and Globalization |
| Soggetto topico |
Business information services
Quantitative research Strategic planning Leadership Business Information Systems Enterprise Architecture Data Analysis and Big Data Business Strategy and Leadership |
| ISBN |
9783030648848
3030648842 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1: Why Theories? (Mis)Understanding the Context and Rationale -- 2: Theoretical, Empirical and Artefactual Contributions in Information Systems Research: Implications Implied -- 3: Theoretical Diversity in IS Research: A Causal Structure Framework.-4: Theory Building is Neither Art nor a Science. It is a Craft -- 5: The Process of Information Systems Theorizing as A Discursive Practice -- 6: Theorizing Digital Experience: Four Aspects of the Infomaterial -- 7: Design Science Theorizing: The Contribution of Practical Theory -- 8: Pathways To IT-Rich Recontextualised Modifying of Borrowed Theories: Illustrations from IS Strategy -- 9: Pluralist Theory Building: A Methodology for Generalizing from Data to Theory -- 10: Revitalizing Thoughts on Theory, Theorizing, and Philosophizing in Information Systems -- 11: Reviving the Individual in InformationSystems Theorizing. |
| Record Nr. | UNINA-9910483106803321 |
| Cham : , : Springer International Publishing : , : Imprint : Palgrave Macmillan, , 2021 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Digital Services and Platforms. Considerations for Sourcing : 12th Global Sourcing Workshop 2018, La Thuile, Italy, February 21–24, 2018, Revised Selected Papers / / edited by Julia Kotlarsky, Ilan Oshri, Leslie Willcocks
| Digital Services and Platforms. Considerations for Sourcing : 12th Global Sourcing Workshop 2018, La Thuile, Italy, February 21–24, 2018, Revised Selected Papers / / edited by Julia Kotlarsky, Ilan Oshri, Leslie Willcocks |
| Edizione | [1st ed. 2019.] |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing : , : Imprint : Springer, , 2019 |
| Descrizione fisica | 1 online resource (VII, 187 p. 60 illus., 25 illus. in color.) |
| Disciplina | 004.6 |
| Collana | Lecture Notes in Business Information Processing |
| Soggetto topico |
Electronic data processing - Management
Software engineering - Management Computer industry Technological innovations Computers - Law and legislation Information technology - Law and legislation Industrial procurement IT Operations Software Management The Computer Industry Innovation and Technology Management Legal Aspects of Computing Procurement |
| ISBN | 3-030-15850-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Partnering for Digital Innovation: a Competence-Based Study -- The Barriers to Innovation: An Examination of the Effect of “Keeping the Lights On” -- Exploring Determinants Influencing a Service-Oriented Enterprise Strategy: An Executive Management View -- Automation of Knowledge-Based Shared Services and Centers of Expertise -- Knowledge Boundary Spanning Mechanisms in a Shared Services Centre Context -- The Role of Willingness and Motivation in the Art of Start: a Case Study of IT SME Supplier Selection and Development -- Implementing and Contracting Agile and DevOps: a survey in the Netherlands -- Caring for Platform-Based Work -- Organizational Controls, Social Ties and Performance in Plural Sourcing. |
| Record Nr. | UNINA-9910337568903321 |
| Cham : , : Springer International Publishing : , : Imprint : Springer, , 2019 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The Handbook of Global Outsourcing and Offshoring / / by Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks
| The Handbook of Global Outsourcing and Offshoring / / by Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks |
| Autore | Oshri Ilan |
| Edizione | [4th ed. 2023.] |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing : , : Imprint : Palgrave Macmillan, , 2023 |
| Descrizione fisica | 1 online resource (321 pages) |
| Disciplina | 658.4058 |
| Soggetto topico |
Production management
International business enterprises International economic relations Business Management science Management Marketing Operations Management International Business International Economics Business and Management |
| ISBN |
9783031120343
3031120345 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910624314703321 |
Oshri Ilan
|
||
| Cham : , : Springer International Publishing : , : Imprint : Palgrave Macmillan, , 2023 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Nine keys to world-class business process outsourcing / Mary Lacity and Leslie Willcocks
| Nine keys to world-class business process outsourcing / Mary Lacity and Leslie Willcocks |
| Autore | Lacity Mary, Cecilia |
| Pubbl/distr/stampa | London, : Bloomsbury, 2015 |
| Descrizione fisica | 1 online resource (265 p.) |
| Disciplina | 342.408/5 |
| Soggetto topico | Contracting out |
| ISBN |
1-4729-1851-7
1-4729-1850-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; HalfTitle; Title; Copyright; Contents; List of figures; List of tables; Professional credits; Acknowledgements; Foreword; Introduction: Outsourcingas evolution; Chapter 1 Introducing the nine keys to world-class BPO1; 1.1. Introduction; 1.2. The BPO report card; 1.3. Sourcing practices that lead to good performance; 1.4. The nine keys to world-class performance; 1.5. Lessons learned; Chapter 2 . Key 1: Assign a great leadership pair; 2.1. Introduction; 2.2. The ten attributes of effective leadership pairs; 2.3. Rating the leadership pair attributes
4.3. Transition management capability4.4. Ongoing change management; 4.5. Conclusion; Chapter 5 . Key 4: Adopt a partnering approach to governance; 5.1. Introduction; 5.2. The partnership view; 5.3. Partnering behaviours; 5.4. Conclusion; Chapter 6 . Key 5: Align the retained organization, outsourced processes and provider staff; 6.1. Introduction; 6.2. Structures transformed from 'pyramids' to 'diamonds'; 6.3. Employees transformed from 'back-office' doers to 'front-office' service coordinators; 6.4. Internal clients transformed from 'users' to 'customers' 6.5. Provider relationships transformed from 'them' to 'us'6.6. Conclusion; Chapter 7 . Key 6: Resolve issues together and conflicts fairly; 7.1. Introduction; 7.2. Principles of collaborative problem-solving; 7.3. Problems that arise in BPO relationships; 7.4. Stories of service issues; 7.5. Stories of relationship traumas; 7.6. Stories of commercial conflicts; 7.7. Conclusion; Chapter 8 . Key 7: Use technology as enabler and accelerator of performance; 8.1. Introduction; 8.2. Self-service portals; 8.3. Automation; 8.4. Business analytics and forecasting tools 8.5. Workflow tools8.6. Governance tools; 8.7. Cloud delivery; 8.8. Conclusion; Chapter 9 . Key 8: Deploy domain expertise and business analytics; 9.1. Introduction; 9.2. The case of a grocery retailer; 9.3. The case of an aircraft engine manufacturer; 9.4. The case of reducing healthcare claim errors; 9.5. Conclusion; Chapter 10 . Key 9: Prioritize and incent innovation; 10.1. Introduction; 10.2. Definitions and examples on innovations; 10.3. Incenting innovation; 10.4. Delivering innovation; 10.5. Conclusion Chapter 11 . Microsoft case study: Engaging a BPO provider to help create OneFinance |
| Record Nr. | UNINA-9910511357903321 |
|
Lacity Mary, Cecilia
|
||
| London, : Bloomsbury, 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Nine keys to world-class business process outsourcing / / Mary Lacity and Leslie Willcocks
| Nine keys to world-class business process outsourcing / / Mary Lacity and Leslie Willcocks |
| Autore | Lacity Mary, Cecilia |
| Pubbl/distr/stampa | London, : Bloomsbury, 2015 |
| Descrizione fisica | 1 online resource (265 p.) |
| Disciplina | 342.408/5 |
| Soggetto topico | Contracting out |
| ISBN |
1-4729-1851-7
1-4729-1850-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; HalfTitle; Title; Copyright; Contents; List of figures; List of tables; Professional credits; Acknowledgements; Foreword; Introduction: Outsourcingas evolution; Chapter 1 Introducing the nine keys to world-class BPO1; 1.1. Introduction; 1.2. The BPO report card; 1.3. Sourcing practices that lead to good performance; 1.4. The nine keys to world-class performance; 1.5. Lessons learned; Chapter 2 . Key 1: Assign a great leadership pair; 2.1. Introduction; 2.2. The ten attributes of effective leadership pairs; 2.3. Rating the leadership pair attributes
4.3. Transition management capability4.4. Ongoing change management; 4.5. Conclusion; Chapter 5 . Key 4: Adopt a partnering approach to governance; 5.1. Introduction; 5.2. The partnership view; 5.3. Partnering behaviours; 5.4. Conclusion; Chapter 6 . Key 5: Align the retained organization, outsourced processes and provider staff; 6.1. Introduction; 6.2. Structures transformed from 'pyramids' to 'diamonds'; 6.3. Employees transformed from 'back-office' doers to 'front-office' service coordinators; 6.4. Internal clients transformed from 'users' to 'customers' 6.5. Provider relationships transformed from 'them' to 'us'6.6. Conclusion; Chapter 7 . Key 6: Resolve issues together and conflicts fairly; 7.1. Introduction; 7.2. Principles of collaborative problem-solving; 7.3. Problems that arise in BPO relationships; 7.4. Stories of service issues; 7.5. Stories of relationship traumas; 7.6. Stories of commercial conflicts; 7.7. Conclusion; Chapter 8 . Key 7: Use technology as enabler and accelerator of performance; 8.1. Introduction; 8.2. Self-service portals; 8.3. Automation; 8.4. Business analytics and forecasting tools 8.5. Workflow tools8.6. Governance tools; 8.7. Cloud delivery; 8.8. Conclusion; Chapter 9 . Key 8: Deploy domain expertise and business analytics; 9.1. Introduction; 9.2. The case of a grocery retailer; 9.3. The case of an aircraft engine manufacturer; 9.4. The case of reducing healthcare claim errors; 9.5. Conclusion; Chapter 10 . Key 9: Prioritize and incent innovation; 10.1. Introduction; 10.2. Definitions and examples on innovations; 10.3. Incenting innovation; 10.4. Delivering innovation; 10.5. Conclusion Chapter 11 . Microsoft case study: Engaging a BPO provider to help create OneFinance |
| Record Nr. | UNINA-9910787366403321 |
|
Lacity Mary, Cecilia
|
||
| London, : Bloomsbury, 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Nine keys to world-class business process outsourcing / Mary Lacity and Leslie Willcocks
| Nine keys to world-class business process outsourcing / Mary Lacity and Leslie Willcocks |
| Autore | Lacity Mary, Cecilia |
| Pubbl/distr/stampa | London, : Bloomsbury, 2015 |
| Descrizione fisica | 1 online resource (265 p.) |
| Disciplina |
342.408/5
658.4058 |
| Soggetto topico | Contracting out |
| ISBN |
9781472918512
1472918517 9781472918505 1472918509 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; HalfTitle; Title; Copyright; Contents; List of figures; List of tables; Professional credits; Acknowledgements; Foreword; Introduction: Outsourcingas evolution; Chapter 1 Introducing the nine keys to world-class BPO1; 1.1. Introduction; 1.2. The BPO report card; 1.3. Sourcing practices that lead to good performance; 1.4. The nine keys to world-class performance; 1.5. Lessons learned; Chapter 2 . Key 1: Assign a great leadership pair; 2.1. Introduction; 2.2. The ten attributes of effective leadership pairs; 2.3. Rating the leadership pair attributes
4.3. Transition management capability4.4. Ongoing change management; 4.5. Conclusion; Chapter 5 . Key 4: Adopt a partnering approach to governance; 5.1. Introduction; 5.2. The partnership view; 5.3. Partnering behaviours; 5.4. Conclusion; Chapter 6 . Key 5: Align the retained organization, outsourced processes and provider staff; 6.1. Introduction; 6.2. Structures transformed from 'pyramids' to 'diamonds'; 6.3. Employees transformed from 'back-office' doers to 'front-office' service coordinators; 6.4. Internal clients transformed from 'users' to 'customers' 6.5. Provider relationships transformed from 'them' to 'us'6.6. Conclusion; Chapter 7 . Key 6: Resolve issues together and conflicts fairly; 7.1. Introduction; 7.2. Principles of collaborative problem-solving; 7.3. Problems that arise in BPO relationships; 7.4. Stories of service issues; 7.5. Stories of relationship traumas; 7.6. Stories of commercial conflicts; 7.7. Conclusion; Chapter 8 . Key 7: Use technology as enabler and accelerator of performance; 8.1. Introduction; 8.2. Self-service portals; 8.3. Automation; 8.4. Business analytics and forecasting tools 8.5. Workflow tools8.6. Governance tools; 8.7. Cloud delivery; 8.8. Conclusion; Chapter 9 . Key 8: Deploy domain expertise and business analytics; 9.1. Introduction; 9.2. The case of a grocery retailer; 9.3. The case of an aircraft engine manufacturer; 9.4. The case of reducing healthcare claim errors; 9.5. Conclusion; Chapter 10 . Key 9: Prioritize and incent innovation; 10.1. Introduction; 10.2. Definitions and examples on innovations; 10.3. Incenting innovation; 10.4. Delivering innovation; 10.5. Conclusion Chapter 11 . Microsoft case study: Engaging a BPO provider to help create OneFinance |
| Record Nr. | UNINA-9910960172803321 |
|
Lacity Mary, Cecilia
|
||
| London, : Bloomsbury, 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||