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Conflicts in construction [[electronic resource] ] : avoiding, managing, resolving / / Jeffery Whitfield
| Conflicts in construction [[electronic resource] ] : avoiding, managing, resolving / / Jeffery Whitfield |
| Autore | Whitfield Jeffery |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Chichester, England ; ; Ames, Iowa, : Wiley-Blackwell, 2012 |
| Descrizione fisica | 1 online resource (154 p.) |
| Disciplina |
624
624.068 |
| Soggetto topico |
Construction industry - Management
Conflict management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-118-29869-1
1-283-54242-0 9786613854872 1-118-29868-3 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Conflicts in Construction: Avoiding, Managing, Resolving; Contents; Preface; 1 Conflicts in Construction; 1.1 Recent history; 1.2 Understanding conflict; 1.3 Addressing conflict; 1.4 Positive aspects of a conflict; 1.5 The real causes of conflict; 1.5.1 Misunderstandings; 1.5.2 Sensitivity; 1.5.3 Values; 1.5.4 Interests; 1.5.5 People; 2 Why Do We Need to Manage Conflict?; 2.1 Functional conflict; 2.2 Dysfunctional conflict; 3 Causes of Conflict; 3.1 A conflict of ideas; 3.1.1 Environment; 3.1.2 Education; 3.1.3 Experiences; 3.1.4 Ideas; 3.2 A conflict of beliefs; 3.3 A conflict of interests
3.4 The Fertile Ground Theory3.4.1 Prototype; 3.4.2 Change; 3.4.3 Delay; 3.4.4 Quality; 3.4.5 Time; 3.4.6 Money; 3.5 Internal conflict; 3.6 Internal conflict in construction; 3.7 Other factors; 4 Dishonesty and Self Deception; 4.1 Plain dishonesty; 4.2 Self delusion; 4.3 Cognitive Dissonance; 4.4 Confirmative Bias; 5 Interpersonal Relationships; 5.1 Anthropological factors; 5.1.1 Social filtering; 5.2 Sociological factors; 5.2.1 Experiential influences; 5.2.2 Interpersonal influences; 5.3 Physiological factors; 5.3.1 Physical attributes; 5.3.2 Health; 5.3.3 Sensitivity 5.4 Psychological factors5.4.1 Perception; 5.4.2 Women and men; 5.5 Prejudice; 5.6 Personality types; 5.6.1 People; 5.6.2 Stress; 5.6.3 Personalities; 5.7 The urge to conflict; 6 Anatomy of a Construction Project; 6.1 Overview of the project and the parties; 6.1.1 The client; 6.1.2 The feed contractor/design contractor; 6.1.3 The Contractor; 6.2 The pre-contract period; 6.2.1 The analysis so far; 6.3 The contract period; 6.3.1 The analysis so far; 6.4 The dispute period; 6.5 Summary and analysis of the dispute; 7 Twelve Steps for Reducing Conflict; 7.1 Step 1: Communicate with precision 7.2 Step 2: Listen and consider attentively7.3 Step 3: Think before speaking; 7.3.1 Tone is so very important in responding to others; 7.4 Step 4: Take time to build relationships; 7.5 Step 5: Be honest in your dealings with others; 7.6 Step 6: Do not dispute trivial matters; 7.7 Step 7: Look for common ground; 7.8 Step 8: Recognise and avoid prejudice; 7.9 Step 9: Express your understanding; 7.10 Step 10: Control your emotions; 7.11 Step 11: Apologise gracefully if you are wrong; 7.12 Step 12: Accept apologies gracefully if others are in the wrong; 8 Reducing Conflict 8.1 People, people, people8.2 Interpersonal techniques; 8.2.1 Smile; 8.2.2 Use names often; 8.2.3 First impressions; 8.2.4 Show interest in others; 8.3 Perceptions and personalities; 8.3.1 Perception and reality; 8.3.2 Personalities; 8.4 Tactical behaviour; 8.4.1 Deceit; 8.4.2 Blackmail and coercion; 8.4.3 Bullying and duress; 8.4.4 Harassment; 8.4.5 Sarcasm; 8.5 Summary; 9 Managing Conflict; 9.1 Simple resolution techniques; 9.1.1 Fact finding; 9.1.2 Problem solving; 9.2 Control of conflict; 9.3 Conflict prevention; 9.3.1 Precautions; 9.3.2 Symptoms; 9.3.3 Alarms; 9.3.4 Starve the conflict 9.4 Prevent conflict from spreading |
| Record Nr. | UNINA-9910452653403321 |
Whitfield Jeffery
|
||
| Chichester, England ; ; Ames, Iowa, : Wiley-Blackwell, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Conflicts in construction [[electronic resource] ] : avoiding, managing, resolving / / Jeffery Whitfield
| Conflicts in construction [[electronic resource] ] : avoiding, managing, resolving / / Jeffery Whitfield |
| Autore | Whitfield Jeffery |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Chichester, England ; ; Ames, Iowa, : Wiley-Blackwell, 2012 |
| Descrizione fisica | 1 online resource (154 p.) |
| Disciplina |
624
624.068 |
| Soggetto topico |
Construction industry - Management
Conflict management |
| ISBN |
1-118-29869-1
1-283-54242-0 9786613854872 1-118-29868-3 |
| Classificazione | TEC005000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Conflicts in Construction: Avoiding, Managing, Resolving; Contents; Preface; 1 Conflicts in Construction; 1.1 Recent history; 1.2 Understanding conflict; 1.3 Addressing conflict; 1.4 Positive aspects of a conflict; 1.5 The real causes of conflict; 1.5.1 Misunderstandings; 1.5.2 Sensitivity; 1.5.3 Values; 1.5.4 Interests; 1.5.5 People; 2 Why Do We Need to Manage Conflict?; 2.1 Functional conflict; 2.2 Dysfunctional conflict; 3 Causes of Conflict; 3.1 A conflict of ideas; 3.1.1 Environment; 3.1.2 Education; 3.1.3 Experiences; 3.1.4 Ideas; 3.2 A conflict of beliefs; 3.3 A conflict of interests
3.4 The Fertile Ground Theory3.4.1 Prototype; 3.4.2 Change; 3.4.3 Delay; 3.4.4 Quality; 3.4.5 Time; 3.4.6 Money; 3.5 Internal conflict; 3.6 Internal conflict in construction; 3.7 Other factors; 4 Dishonesty and Self Deception; 4.1 Plain dishonesty; 4.2 Self delusion; 4.3 Cognitive Dissonance; 4.4 Confirmative Bias; 5 Interpersonal Relationships; 5.1 Anthropological factors; 5.1.1 Social filtering; 5.2 Sociological factors; 5.2.1 Experiential influences; 5.2.2 Interpersonal influences; 5.3 Physiological factors; 5.3.1 Physical attributes; 5.3.2 Health; 5.3.3 Sensitivity 5.4 Psychological factors5.4.1 Perception; 5.4.2 Women and men; 5.5 Prejudice; 5.6 Personality types; 5.6.1 People; 5.6.2 Stress; 5.6.3 Personalities; 5.7 The urge to conflict; 6 Anatomy of a Construction Project; 6.1 Overview of the project and the parties; 6.1.1 The client; 6.1.2 The feed contractor/design contractor; 6.1.3 The Contractor; 6.2 The pre-contract period; 6.2.1 The analysis so far; 6.3 The contract period; 6.3.1 The analysis so far; 6.4 The dispute period; 6.5 Summary and analysis of the dispute; 7 Twelve Steps for Reducing Conflict; 7.1 Step 1: Communicate with precision 7.2 Step 2: Listen and consider attentively7.3 Step 3: Think before speaking; 7.3.1 Tone is so very important in responding to others; 7.4 Step 4: Take time to build relationships; 7.5 Step 5: Be honest in your dealings with others; 7.6 Step 6: Do not dispute trivial matters; 7.7 Step 7: Look for common ground; 7.8 Step 8: Recognise and avoid prejudice; 7.9 Step 9: Express your understanding; 7.10 Step 10: Control your emotions; 7.11 Step 11: Apologise gracefully if you are wrong; 7.12 Step 12: Accept apologies gracefully if others are in the wrong; 8 Reducing Conflict 8.1 People, people, people8.2 Interpersonal techniques; 8.2.1 Smile; 8.2.2 Use names often; 8.2.3 First impressions; 8.2.4 Show interest in others; 8.3 Perceptions and personalities; 8.3.1 Perception and reality; 8.3.2 Personalities; 8.4 Tactical behaviour; 8.4.1 Deceit; 8.4.2 Blackmail and coercion; 8.4.3 Bullying and duress; 8.4.4 Harassment; 8.4.5 Sarcasm; 8.5 Summary; 9 Managing Conflict; 9.1 Simple resolution techniques; 9.1.1 Fact finding; 9.1.2 Problem solving; 9.2 Control of conflict; 9.3 Conflict prevention; 9.3.1 Precautions; 9.3.2 Symptoms; 9.3.3 Alarms; 9.3.4 Starve the conflict 9.4 Prevent conflict from spreading |
| Record Nr. | UNINA-9910779499403321 |
|
Whitfield Jeffery
|
||
| Chichester, England ; ; Ames, Iowa, : Wiley-Blackwell, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Conflicts in construction : avoiding, managing, resolving / / Jeffery Whitfield
| Conflicts in construction : avoiding, managing, resolving / / Jeffery Whitfield |
| Autore | Whitfield Jeffery |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Chichester, England ; ; Ames, Iowa, : Wiley-Blackwell, 2012 |
| Descrizione fisica | 1 online resource (154 p.) |
| Disciplina |
624
624.068 |
| Soggetto topico |
Construction industry - Management
Conflict management |
| ISBN |
1-118-29869-1
1-283-54242-0 9786613854872 1-118-29868-3 |
| Classificazione | TEC005000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Conflicts in Construction: Avoiding, Managing, Resolving; Contents; Preface; 1 Conflicts in Construction; 1.1 Recent history; 1.2 Understanding conflict; 1.3 Addressing conflict; 1.4 Positive aspects of a conflict; 1.5 The real causes of conflict; 1.5.1 Misunderstandings; 1.5.2 Sensitivity; 1.5.3 Values; 1.5.4 Interests; 1.5.5 People; 2 Why Do We Need to Manage Conflict?; 2.1 Functional conflict; 2.2 Dysfunctional conflict; 3 Causes of Conflict; 3.1 A conflict of ideas; 3.1.1 Environment; 3.1.2 Education; 3.1.3 Experiences; 3.1.4 Ideas; 3.2 A conflict of beliefs; 3.3 A conflict of interests
3.4 The Fertile Ground Theory3.4.1 Prototype; 3.4.2 Change; 3.4.3 Delay; 3.4.4 Quality; 3.4.5 Time; 3.4.6 Money; 3.5 Internal conflict; 3.6 Internal conflict in construction; 3.7 Other factors; 4 Dishonesty and Self Deception; 4.1 Plain dishonesty; 4.2 Self delusion; 4.3 Cognitive Dissonance; 4.4 Confirmative Bias; 5 Interpersonal Relationships; 5.1 Anthropological factors; 5.1.1 Social filtering; 5.2 Sociological factors; 5.2.1 Experiential influences; 5.2.2 Interpersonal influences; 5.3 Physiological factors; 5.3.1 Physical attributes; 5.3.2 Health; 5.3.3 Sensitivity 5.4 Psychological factors5.4.1 Perception; 5.4.2 Women and men; 5.5 Prejudice; 5.6 Personality types; 5.6.1 People; 5.6.2 Stress; 5.6.3 Personalities; 5.7 The urge to conflict; 6 Anatomy of a Construction Project; 6.1 Overview of the project and the parties; 6.1.1 The client; 6.1.2 The feed contractor/design contractor; 6.1.3 The Contractor; 6.2 The pre-contract period; 6.2.1 The analysis so far; 6.3 The contract period; 6.3.1 The analysis so far; 6.4 The dispute period; 6.5 Summary and analysis of the dispute; 7 Twelve Steps for Reducing Conflict; 7.1 Step 1: Communicate with precision 7.2 Step 2: Listen and consider attentively7.3 Step 3: Think before speaking; 7.3.1 Tone is so very important in responding to others; 7.4 Step 4: Take time to build relationships; 7.5 Step 5: Be honest in your dealings with others; 7.6 Step 6: Do not dispute trivial matters; 7.7 Step 7: Look for common ground; 7.8 Step 8: Recognise and avoid prejudice; 7.9 Step 9: Express your understanding; 7.10 Step 10: Control your emotions; 7.11 Step 11: Apologise gracefully if you are wrong; 7.12 Step 12: Accept apologies gracefully if others are in the wrong; 8 Reducing Conflict 8.1 People, people, people8.2 Interpersonal techniques; 8.2.1 Smile; 8.2.2 Use names often; 8.2.3 First impressions; 8.2.4 Show interest in others; 8.3 Perceptions and personalities; 8.3.1 Perception and reality; 8.3.2 Personalities; 8.4 Tactical behaviour; 8.4.1 Deceit; 8.4.2 Blackmail and coercion; 8.4.3 Bullying and duress; 8.4.4 Harassment; 8.4.5 Sarcasm; 8.5 Summary; 9 Managing Conflict; 9.1 Simple resolution techniques; 9.1.1 Fact finding; 9.1.2 Problem solving; 9.2 Control of conflict; 9.3 Conflict prevention; 9.3.1 Precautions; 9.3.2 Symptoms; 9.3.3 Alarms; 9.3.4 Starve the conflict 9.4 Prevent conflict from spreading |
| Record Nr. | UNINA-9910815650803321 |
|
Whitfield Jeffery
|
||
| Chichester, England ; ; Ames, Iowa, : Wiley-Blackwell, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||