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Implementing SugarCRM 5.x [[electronic resource] ] : install, configure, and administer a robust customer relationship management system using SugarCRM / / Angel Magaña, Michael Whitehead
| Implementing SugarCRM 5.x [[electronic resource] ] : install, configure, and administer a robust customer relationship management system using SugarCRM / / Angel Magaña, Michael Whitehead |
| Pubbl/distr/stampa | Olton Birmingham [England], : Packt Pub. Ltd., 2010 |
| Descrizione fisica | 1 online resource (352 p.) |
| Disciplina | 658.8120285536 |
| Altri autori (Persone) |
MagañaAngel
WhiteheadMichael |
| Soggetto topico |
Open source software
Customer relations - Management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-282-77921-4
9786612779213 1-84719-867-8 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Copyright; Credits; About the Authors; About the Reviewer; Table of Contents; Preface; Chapter 1: Doing Business-Better; Small and medium-size businesses: The good, the bad, and the ugly; Typical small business needs; The business benefits of CRM technology; What is Customer Relationship Management?; CRM customization; What will a CRM do for my business?; What are my CRM options?; Deployment options; What is SugarCRM?; Why choose SugarCRM?; How will this book help me tailor SugarCRM to my business?; Our case study: RayDoc Carpets, Doors, and Windows; Our hero: Doc
What does the future hold for RayDoc? Summary; Chapter 2: One Size Does Not Fit All-CRM Your Way; Identifying the CRM needs of your business; Which business activities will be a part of your CRM?; Account and contact management; Lead and opportunity management; Sales Force Automation (SFA); Sales analytics; Customer service and contracts; Knowledge management; Activity management; E-mail management; Marketing automation; Employee directory; Interface consolidation; Document management; Reporting and analytics; Business models and their specific requirements; B2B or B2C?; Products or Services? Average transaction value, sales cycle, and the recurring business model Business location; Size does matter: Two or two hundred?; International needs; How do I make shrink-wrapped software suit my business?; Customer-centric business management; Planning your installation; Your CRM data hub; Requirement analysis; RayDoc CRM requirements; Your CRM requirements worksheet; Summary; Chapter 3: CRM Deployment Options; Deployment alternatives; Choosing a server operating system; Specifying your server hardware; Web-based application platforms; Backup and security considerations; Server security Emergencies and natural disasters Bandwidth capacity and reliability considerations; Performing the installation; Summary; Chapter 4: SugarCRM Basics; CRM processes and terminology; Accessing the SugarCRM system; A quick tour of SugarCRM; Themes; SugarCRM basics: Data relationships; SugarCRM navigation: Accounts and contacts; List and detail view screens; Main panel and subpanels; Edit view screens; Data relationships and searching; SugarCRM basics: Security; The sales pipeline: Leads and opportunities; Aggregating opportunities: The sales pipeline; The dashboard; Calendaring; Sales activities Creating a note Creating a task; Scheduling a call or meeting; Managing e-mails; E-mail templates; Advanced user-interface features; Printing information; Getting help; Exporting information; Mass operations; Input business card; Create from vCard; Quick new item; Summary; Chapter 5: Extending The Business Role of Your SugarCRM System; Resetting the database; Marketing campaigns; Targets, leads and contacts; Creating an e-mail template; Adding targets to the campaign; The mass e-mailing queue; Campaign metrics; Summary; Chapter 6: The SugarCRM Ecosystem; SugarCRM Community Edition SugarForge.org and SugarExchange.com |
| Record Nr. | UNINA-9910459187003321 |
| Olton Birmingham [England], : Packt Pub. Ltd., 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Implementing SugarCRM 5.x [[electronic resource] ] : install, configure, and administer a robust customer relationship management system using SugarCRM / / Angel Magaña, Michael Whitehead
| Implementing SugarCRM 5.x [[electronic resource] ] : install, configure, and administer a robust customer relationship management system using SugarCRM / / Angel Magaña, Michael Whitehead |
| Pubbl/distr/stampa | Olton Birmingham [England], : Packt Pub. Ltd., 2010 |
| Descrizione fisica | 1 online resource (352 p.) |
| Disciplina | 658.8120285536 |
| Altri autori (Persone) |
MagañaAngel
WhiteheadMichael |
| Soggetto topico |
Open source software
Customer relations - Management |
| ISBN |
1-282-77921-4
9786612779213 1-84719-867-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Copyright; Credits; About the Authors; About the Reviewer; Table of Contents; Preface; Chapter 1: Doing Business-Better; Small and medium-size businesses: The good, the bad, and the ugly; Typical small business needs; The business benefits of CRM technology; What is Customer Relationship Management?; CRM customization; What will a CRM do for my business?; What are my CRM options?; Deployment options; What is SugarCRM?; Why choose SugarCRM?; How will this book help me tailor SugarCRM to my business?; Our case study: RayDoc Carpets, Doors, and Windows; Our hero: Doc
What does the future hold for RayDoc? Summary; Chapter 2: One Size Does Not Fit All-CRM Your Way; Identifying the CRM needs of your business; Which business activities will be a part of your CRM?; Account and contact management; Lead and opportunity management; Sales Force Automation (SFA); Sales analytics; Customer service and contracts; Knowledge management; Activity management; E-mail management; Marketing automation; Employee directory; Interface consolidation; Document management; Reporting and analytics; Business models and their specific requirements; B2B or B2C?; Products or Services? Average transaction value, sales cycle, and the recurring business model Business location; Size does matter: Two or two hundred?; International needs; How do I make shrink-wrapped software suit my business?; Customer-centric business management; Planning your installation; Your CRM data hub; Requirement analysis; RayDoc CRM requirements; Your CRM requirements worksheet; Summary; Chapter 3: CRM Deployment Options; Deployment alternatives; Choosing a server operating system; Specifying your server hardware; Web-based application platforms; Backup and security considerations; Server security Emergencies and natural disasters Bandwidth capacity and reliability considerations; Performing the installation; Summary; Chapter 4: SugarCRM Basics; CRM processes and terminology; Accessing the SugarCRM system; A quick tour of SugarCRM; Themes; SugarCRM basics: Data relationships; SugarCRM navigation: Accounts and contacts; List and detail view screens; Main panel and subpanels; Edit view screens; Data relationships and searching; SugarCRM basics: Security; The sales pipeline: Leads and opportunities; Aggregating opportunities: The sales pipeline; The dashboard; Calendaring; Sales activities Creating a note Creating a task; Scheduling a call or meeting; Managing e-mails; E-mail templates; Advanced user-interface features; Printing information; Getting help; Exporting information; Mass operations; Input business card; Create from vCard; Quick new item; Summary; Chapter 5: Extending The Business Role of Your SugarCRM System; Resetting the database; Marketing campaigns; Targets, leads and contacts; Creating an e-mail template; Adding targets to the campaign; The mass e-mailing queue; Campaign metrics; Summary; Chapter 6: The SugarCRM Ecosystem; SugarCRM Community Edition SugarForge.org and SugarExchange.com |
| Record Nr. | UNINA-9910785213103321 |
| Olton Birmingham [England], : Packt Pub. Ltd., 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Implementing SugarCRM 5.x : install, configure, and administer a robust customer relationship management system using SugarCRM / / Angel Magaña, Michael Whitehead
| Implementing SugarCRM 5.x : install, configure, and administer a robust customer relationship management system using SugarCRM / / Angel Magaña, Michael Whitehead |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Olton Birmingham [England], : Packt Pub. Ltd., 2010 |
| Descrizione fisica | 1 online resource (352 p.) |
| Disciplina | 658.8120285536 |
| Altri autori (Persone) |
MagañaAngel
WhiteheadMichael |
| Soggetto topico |
Open source software
Customer relations - Management |
| ISBN |
1-282-77921-4
9786612779213 1-84719-867-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Copyright; Credits; About the Authors; About the Reviewer; Table of Contents; Preface; Chapter 1: Doing Business-Better; Small and medium-size businesses: The good, the bad, and the ugly; Typical small business needs; The business benefits of CRM technology; What is Customer Relationship Management?; CRM customization; What will a CRM do for my business?; What are my CRM options?; Deployment options; What is SugarCRM?; Why choose SugarCRM?; How will this book help me tailor SugarCRM to my business?; Our case study: RayDoc Carpets, Doors, and Windows; Our hero: Doc
What does the future hold for RayDoc? Summary; Chapter 2: One Size Does Not Fit All-CRM Your Way; Identifying the CRM needs of your business; Which business activities will be a part of your CRM?; Account and contact management; Lead and opportunity management; Sales Force Automation (SFA); Sales analytics; Customer service and contracts; Knowledge management; Activity management; E-mail management; Marketing automation; Employee directory; Interface consolidation; Document management; Reporting and analytics; Business models and their specific requirements; B2B or B2C?; Products or Services? Average transaction value, sales cycle, and the recurring business model Business location; Size does matter: Two or two hundred?; International needs; How do I make shrink-wrapped software suit my business?; Customer-centric business management; Planning your installation; Your CRM data hub; Requirement analysis; RayDoc CRM requirements; Your CRM requirements worksheet; Summary; Chapter 3: CRM Deployment Options; Deployment alternatives; Choosing a server operating system; Specifying your server hardware; Web-based application platforms; Backup and security considerations; Server security Emergencies and natural disasters Bandwidth capacity and reliability considerations; Performing the installation; Summary; Chapter 4: SugarCRM Basics; CRM processes and terminology; Accessing the SugarCRM system; A quick tour of SugarCRM; Themes; SugarCRM basics: Data relationships; SugarCRM navigation: Accounts and contacts; List and detail view screens; Main panel and subpanels; Edit view screens; Data relationships and searching; SugarCRM basics: Security; The sales pipeline: Leads and opportunities; Aggregating opportunities: The sales pipeline; The dashboard; Calendaring; Sales activities Creating a note Creating a task; Scheduling a call or meeting; Managing e-mails; E-mail templates; Advanced user-interface features; Printing information; Getting help; Exporting information; Mass operations; Input business card; Create from vCard; Quick new item; Summary; Chapter 5: Extending The Business Role of Your SugarCRM System; Resetting the database; Marketing campaigns; Targets, leads and contacts; Creating an e-mail template; Adding targets to the campaign; The mass e-mailing queue; Campaign metrics; Summary; Chapter 6: The SugarCRM Ecosystem; SugarCRM Community Edition SugarForge.org and SugarExchange.com |
| Record Nr. | UNINA-9910823925703321 |
| Olton Birmingham [England], : Packt Pub. Ltd., 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Researching Functional Ecology in Kosciuszko National Park (Field Studies in Ecology 1)
| Researching Functional Ecology in Kosciuszko National Park (Field Studies in Ecology 1) |
| Autore | Zurcher Hannah |
| Pubbl/distr/stampa | Canberra : , : ANU Press, , 2017 |
| Descrizione fisica | 1 online resource (176 pages) |
| Disciplina | 333.9516099 |
| Altri autori (Persone) |
ChiaMing-Dao
WhiteheadMichael NicotraAdrienne |
| Collana | Field Studies in Ecology |
| Soggetto topico |
Australian
Climatic changes Ecology |
| ISBN | 1-921934-40-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Intro -- Editors' note -- Syllabus -- Workshop summaries -- Biographies of staff and resource people -- The field problems -- Investigation of the niche partitioning of selected Ranunculaceae species in Kosciuszko National Park along a soil moisture gradient, by comparison of hydraulic characteristics -- Analysing phenotypic variation in Eucalyptus pauciflora across an elevation gradient in the Australian Alps -- Plastic responses to environmental stressors: Biosynthesis of anthocyanins increases in Eucalyptus pauciflora and Richea continentis with elevation -- Circadian rhythms and leaf characteristics of subalpine Eucalyptus pauciflora: The effects of environmental exposure on photosynthetic machinery -- Thermal acclimation of photosynthesis and respiration in Eucalyptus pauciflora of varying growth temperatures in Kosciuszko National Park -- Why do alpine plants grow where they do? -- Mortality or more-tile-ity: Tiling response to temperature and humidity extremes in Agrotis infusa -- The effect of body mass on the mass specific metabolic rate of Pseudemoia entrecasteauxii and Eulamprus quoyii -- Predicting ectotherm vulnerability to climate warming: Comparing preferred and actual body temperatures in Pseudemoia entrecasteauxii -- Sprint speed capacity of two alpine skink species, Eulamprus kosciuskoi and Pseudemoia entrecasteauxii -- Behavioural thermoregulation of alpine birds in response to low temperature in early summer -- Salt-seeking behaviour of mammals and ants in a low-sodium Australian alpine environment -- A rose in any other shade: Is alpine flower pollinator distribution driven by colour? -- Research-based learning: Designing the course behind the research. |
| Record Nr. | UNINA-9910765778303321 |
Zurcher Hannah
|
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| Canberra : , : ANU Press, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||