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Mediation skills and strategies [[electronic resource] ] : a practical guide / / Tony Whatling ; foreword by Mohamed M. Keshavjee
| Mediation skills and strategies [[electronic resource] ] : a practical guide / / Tony Whatling ; foreword by Mohamed M. Keshavjee |
| Autore | Whatling Tony <1939-> |
| Pubbl/distr/stampa | London ; ; Philadelphia, : Jessica Kingsley Publishers, 2012 |
| Descrizione fisica | 1 online resource (178 p.) |
| Disciplina |
158.1/2
303.69 |
| Soggetto topico |
Mediation - Psychological aspects
Conflict management |
| ISBN |
1-280-77827-X
9786613688668 0-85700-627-4 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Mediation Skills and Strategies: A Practical Guide; Foreword; Introduction; Why this book?; Defining skills and strategies; Mediation skills and strategies; 1. Mediation, Process and Practice; Essential principles; Related terms; The mediation process; Mediator attributes; Some historical developments in practice; I'm OK, You're OK; 2. Language and Diversity; Use of language - 'KIS'; Neurolinguistics and personal constructs; 'But me no buts'; Diversity and culture matters; Gender matters in mediation; 3. Listening Skills; Active listening; Managing silence; 4. Questioning Skills
Meanings conveyed by questionsCircular questions; More examples of strategic questioning; 5. Summarising and Reflecting Skills; Summarising; The 'Swiss Army Knife' of the mediator's toolbox; Paraphrasing; 6. Some More Advanced Level Strategies; Normalising; Mutualising; Reframing; Concatenation; 7. Managing High Conflict and Emotion; Conflict is inevitable; Key ideas: life scripts and conflict energy; Managing not controlling; The physiology of conflict and anger; Safe practice; 8. Responding to Difficult Questions andBehaviour; Managing so-called 'dirty tricks' Criteria for effective responses to challenging behaviourExamples of responses to challenging negative comments; Afterword: Some Essential Ingredients Revisited; References; Index; Blank Page |
| Record Nr. | UNINA-9910790110403321 |
Whatling Tony <1939->
|
||
| London ; ; Philadelphia, : Jessica Kingsley Publishers, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Mediation skills and strategies : a practical guide / / Tony Whatling ; foreword by Mohamed M. Keshavjee
| Mediation skills and strategies : a practical guide / / Tony Whatling ; foreword by Mohamed M. Keshavjee |
| Autore | Whatling Tony <1939-> |
| Pubbl/distr/stampa | London ; ; Philadelphia, : Jessica Kingsley Publishers, 2012 |
| Descrizione fisica | 1 online resource (178 p.) |
| Disciplina |
158.1/2
303.69 158.12 |
| Soggetto topico |
Mediation - Psychological aspects
Conflict management |
| ISBN |
9786613688668
9781280778278 128077827X 9780857006271 0857006274 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Mediation Skills and Strategies: A Practical Guide; Foreword; Introduction; Why this book?; Defining skills and strategies; Mediation skills and strategies; 1. Mediation, Process and Practice; Essential principles; Related terms; The mediation process; Mediator attributes; Some historical developments in practice; I'm OK, You're OK; 2. Language and Diversity; Use of language - 'KIS'; Neurolinguistics and personal constructs; 'But me no buts'; Diversity and culture matters; Gender matters in mediation; 3. Listening Skills; Active listening; Managing silence; 4. Questioning Skills
Meanings conveyed by questionsCircular questions; More examples of strategic questioning; 5. Summarising and Reflecting Skills; Summarising; The 'Swiss Army Knife' of the mediator's toolbox; Paraphrasing; 6. Some More Advanced Level Strategies; Normalising; Mutualising; Reframing; Concatenation; 7. Managing High Conflict and Emotion; Conflict is inevitable; Key ideas: life scripts and conflict energy; Managing not controlling; The physiology of conflict and anger; Safe practice; 8. Responding to Difficult Questions andBehaviour; Managing so-called 'dirty tricks' Criteria for effective responses to challenging behaviourExamples of responses to challenging negative comments; Afterword: Some Essential Ingredients Revisited; References; Index; Blank Page |
| Record Nr. | UNINA-9910959854003321 |
|
Whatling Tony <1939->
|
||
| London ; ; Philadelphia, : Jessica Kingsley Publishers, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||