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The 80/20 principle : the secret to achieving more with less / / by Richard Koch ; cover design by Andrew Ward and Lovell Camilla
| The 80/20 principle : the secret to achieving more with less / / by Richard Koch ; cover design by Andrew Ward and Lovell Camilla |
| Autore | Koch Richard |
| Pubbl/distr/stampa | Clitheroe, [England] : , : Joosr Ltd, , [2016] |
| Descrizione fisica | 1 online resource (18 pages) |
| Disciplina | 650.1 |
| Collana | Joosr guide to |
| Soggetto topico |
Time management
Labor productivity - Psychological aspects Industrial efficiency - Psychological aspects |
| ISBN |
9781785672200
1785672207 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910155611603321 |
Koch Richard
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| Clitheroe, [England] : , : Joosr Ltd, , [2016] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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A Joosr Guide to... Black box thinking by matthew syed : why most people never learn from their mistakesbut some do / / cover design by Andrew Ward, Camilla Lovell
| A Joosr Guide to... Black box thinking by matthew syed : why most people never learn from their mistakesbut some do / / cover design by Andrew Ward, Camilla Lovell |
| Pubbl/distr/stampa | Clitheroe, [England] : , : Joosr, , 2016 |
| Descrizione fisica | 1 online resource (18 pages) |
| Disciplina | 155.24 |
| Collana | A Joosr Guide to |
| Soggetto topico | Failure (Psychology) |
| ISBN | 1-78567-236-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910158898803321 |
| Clitheroe, [England] : , : Joosr, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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The art of happiness : a handbook for living / / by Dalai Lama and Howard Cutler ; cover design by Andrew Ward and Lovell Camilla
| The art of happiness : a handbook for living / / by Dalai Lama and Howard Cutler ; cover design by Andrew Ward and Lovell Camilla |
| Autore | Bstan-dzin-rgya-mtsho, Dalai Lama XIV, <1935-> |
| Pubbl/distr/stampa | Clitheroe, [England] : , : Joosr Ltd, , [2015] |
| Descrizione fisica | 1 online resource (17 pages) |
| Disciplina | 294.3444 |
| Collana | Joosr guide to |
| Soggetto topico |
Religious life - Buddhism
Happiness - Religious aspects - Buddhism Buddhism - Doctrines |
| ISBN |
9781785672149
1785672142 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910150488403321 |
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Bstan-dzin-rgya-mtsho, Dalai Lama XIV, <1935->
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| Clitheroe, [England] : , : Joosr Ltd, , [2015] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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The art of thinking clearly : better thinking, better decisions / / by Rolf Dobelli ; cover design by Andrew Ward, Camilla Lovell
| The art of thinking clearly : better thinking, better decisions / / by Rolf Dobelli ; cover design by Andrew Ward, Camilla Lovell |
| Autore | Dobelli Rolf |
| Pubbl/distr/stampa | Clitheroe, United Kingdom : , : Joosr Ltd, , [2015] |
| Descrizione fisica | 1 online resource (16 pages) |
| Disciplina | 658.403 |
| Collana | Joosr guide to |
| Soggetto topico |
Decision making
Thought and thinking |
| ISBN |
9781785671524
1785671529 |
| Classificazione | SEL027000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910150489703321 |
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Dobelli Rolf
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| Clitheroe, United Kingdom : , : Joosr Ltd, , [2015] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Big magic : creative living beyond fear / / by Elizabeth Gilbert. ; cover design by Andrew Ward, Camilla Lovell
| Big magic : creative living beyond fear / / by Elizabeth Gilbert. ; cover design by Andrew Ward, Camilla Lovell |
| Autore | Gilbert Elizabeth |
| Pubbl/distr/stampa | Clitheroe, [England] : , : Joosr, , [2016] |
| Descrizione fisica | 1 online resource (16 pages) |
| Disciplina | 153.35 |
| Collana | Joosr guide to |
| Soggetto topico |
Creative ability
Inspiration Magical thinking |
| ISBN |
9781785672347
1785672347 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910155611303321 |
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Gilbert Elizabeth
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| Clitheroe, [England] : , : Joosr, , [2016] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Brand you : turn your unique talents into a winning formula / / by John Purkiss and David Royston-Lee ; cover design by Andrew Ward, Camilla Lovell
| Brand you : turn your unique talents into a winning formula / / by John Purkiss and David Royston-Lee ; cover design by Andrew Ward, Camilla Lovell |
| Autore | Purkiss, John |
| Pubbl/distr/stampa | Clitheroe, [England] : , : Joosr Ltd, , [2016] |
| Descrizione fisica | 1 online resource (19 pages) |
| Disciplina | 650.1 |
| Collana | Joosr guide to |
| Soggetto topico |
Career development
Business networks Branding (Marketing) Success in business |
| ISBN |
9781785672521
1785672525 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910158902903321 |
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Purkiss, John
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| Clitheroe, [England] : , : Joosr Ltd, , [2016] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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The charisma myth : how anyone can master the art and science of personal magnetism / / by Olivia Fox Cabane ; cover design by Andrew Ward, Camilla Lovell
| The charisma myth : how anyone can master the art and science of personal magnetism / / by Olivia Fox Cabane ; cover design by Andrew Ward, Camilla Lovell |
| Autore | Cabane Olivia Fox |
| Pubbl/distr/stampa | Clitheroe, [England] : , : Joosr Ltd, , [2016] |
| Descrizione fisica | 1 online resource (21 pages) |
| Disciplina | 158.2 |
| Collana | Joosr guide to |
| Soggetto topico | Charisma (Personality trait) |
| ISBN |
9781785672323
1785672320 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910155610103321 |
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Cabane Olivia Fox
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| Clitheroe, [England] : , : Joosr Ltd, , [2016] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / / Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward
| Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / / Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward |
| Autore | Blunt Carolyn |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Chichester, England : , : Wiley, , 2013 |
| Descrizione fisica | 1 online resource (252 p.) |
| Disciplina | 658.812 |
| Altri autori (Persone) |
Hill-WilsonMartin
WardAndrew |
| Soggetto topico |
Consumer satisfaction
Customer relations - Management Customer services |
| ISBN |
1-118-66266-0
1-118-66265-2 1-118-77056-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title page; Copyright page; Contents; Foreword; A Quick Introduction to Reading This Book; Chapter 1: Where Were You When It All Changed?; The politics of social transparency; Chapter 2: Understanding Social Customer Behaviour; Customers and their use of social networks; Service expectations; Chapter 3: The Ecosystem for Social Customer Service; Big picture perspective; Mapping the territory; Visualizing the ecosystem; Operational considerations; Customer data; Chapter 4: The Roadmap for Social Customer Service; Chapter 5: Using Peer-to-Peer Support in Your Service Strategy
Community dynamics - why it works How peer-to-peer support fits with other channels and support infrastructure; The benefits of peer-to-peer support; Examples of peer-to-peer support; The outlook for peer-to-peer support; Chapter 6: How to Use Facebook for Social Customer Service; Setting up and operating Facebook as a customer service facility; Performance levels; Chapter 7: How to Use Twitter as a Service Channel; How people use Twitter; Why some organizations won't get involved; What's the business case for Twitter?; Twitter as part of your multi-channel strategy 1. Channels multiply rather than die 2. There is no such thing as a "killer" channel; The Twitter workflow; Chapter 8: Reputation and Crisis Management; When does a drama become a crisis?; Crisis best practice; Facebook and community best practice; Chapter 9: The Legalities of Social Interaction; Privacy, copyright and data protection are your responsibility; Who owns the content on social media profiles?; Retweet recourse; Mixing staff and social; The right to privacy?; Chapter 10: One Agenda: PR, Marketing and Customer Service Working Together; Why One Agenda? 1. Develop a common view of customers 2. Do joint business planning and projects; 3. Merge customer analytics; Final thoughts; Ending or Beginning?; Index |
| Record Nr. | UNINA-9910138857503321 |
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Blunt Carolyn
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| Chichester, England : , : Wiley, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / / Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward
| Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / / Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward |
| Autore | Blunt Carolyn |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Chichester, England : , : Wiley, , 2013 |
| Descrizione fisica | 1 online resource (252 p.) |
| Disciplina | 658.812 |
| Altri autori (Persone) |
Hill-WilsonMartin
WardAndrew |
| Soggetto topico |
Consumer satisfaction
Customer relations - Management Customer services |
| ISBN |
1-118-66266-0
1-118-66265-2 1-118-77056-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title page; Copyright page; Contents; Foreword; A Quick Introduction to Reading This Book; Chapter 1: Where Were You When It All Changed?; The politics of social transparency; Chapter 2: Understanding Social Customer Behaviour; Customers and their use of social networks; Service expectations; Chapter 3: The Ecosystem for Social Customer Service; Big picture perspective; Mapping the territory; Visualizing the ecosystem; Operational considerations; Customer data; Chapter 4: The Roadmap for Social Customer Service; Chapter 5: Using Peer-to-Peer Support in Your Service Strategy
Community dynamics - why it works How peer-to-peer support fits with other channels and support infrastructure; The benefits of peer-to-peer support; Examples of peer-to-peer support; The outlook for peer-to-peer support; Chapter 6: How to Use Facebook for Social Customer Service; Setting up and operating Facebook as a customer service facility; Performance levels; Chapter 7: How to Use Twitter as a Service Channel; How people use Twitter; Why some organizations won't get involved; What's the business case for Twitter?; Twitter as part of your multi-channel strategy 1. Channels multiply rather than die 2. There is no such thing as a "killer" channel; The Twitter workflow; Chapter 8: Reputation and Crisis Management; When does a drama become a crisis?; Crisis best practice; Facebook and community best practice; Chapter 9: The Legalities of Social Interaction; Privacy, copyright and data protection are your responsibility; Who owns the content on social media profiles?; Retweet recourse; Mixing staff and social; The right to privacy?; Chapter 10: One Agenda: PR, Marketing and Customer Service Working Together; Why One Agenda? 1. Develop a common view of customers 2. Do joint business planning and projects; 3. Merge customer analytics; Final thoughts; Ending or Beginning?; Index |
| Record Nr. | UNINA-9910812773203321 |
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Blunt Carolyn
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| Chichester, England : , : Wiley, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Elon Musk : how the billionaire CEO of Spacex and Tesla is shaping our future / / by Ashlee, Vance ; cover design by Andrew Ward, Camilla Lovell
| Elon Musk : how the billionaire CEO of Spacex and Tesla is shaping our future / / by Ashlee, Vance ; cover design by Andrew Ward, Camilla Lovell |
| Autore | Vance Ashlee |
| Pubbl/distr/stampa | Clitheroe, [England] : , : Joosr Ltd, , [2016] |
| Descrizione fisica | 1 online resource (16 pages) |
| Disciplina | 338.040922 |
| Collana | Joosr guide to |
| Soggetto topico | Businesspeople - United States |
| ISBN |
9781785672620
1785672622 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910158902703321 |
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Vance Ashlee
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| Clitheroe, [England] : , : Joosr Ltd, , [2016] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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