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Maximizing the value of consulting : a guide for internal and external consultants / / Jack J. Phillips, William D. Trotter, Patricia Pulliam Phillips
| Maximizing the value of consulting : a guide for internal and external consultants / / Jack J. Phillips, William D. Trotter, Patricia Pulliam Phillips |
| Autore | Phillips Jack J. <1945-> |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : Wiley, , 2015 |
| Descrizione fisica | 1 online resource (608 p.) |
| Disciplina | 001 |
| Soggetto topico |
Consultants
Consulting firms - Management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-119-12367-4
1-119-15484-7 |
| Classificazione | BUS066000 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Table of Contents; Title Page; Copyright; Dedication; About the Authors; Jack J. Phillips, PhD; Patti P. Phillips, PhD; William D. Trotter, PhD; Acknowledgments; Preface; The Dilemma; The Foundation; The Flow; Chapter 1: The Role and Importance of Internal and External Consulting; Trends in Internal and External Consulting; Key Practice Areas and Projects; Key Success Factors; Final Thoughts; Chapter 2: Organizing the Consulting Practice to Deliver Value; Creating a Business Plan; Developing Your Methodology; Managing the Project; Structuring Consulting Processes
Planning for Skill and Resource RequirementsCreating a High-Performance Culture; Establishing and Integrating Areas of Practice; Orchestrating an Effective Performance; Final Thoughts; Chapter 3: Managing the Consulting Practice to Deliver Value; Maintaining a Professional Management System; Positioning Business Partner Role; Executing Effective Marketing and Business Development; Managing for Results; Final Thoughts; Chapter 4: Controlling Costs and Enhancing Value; The Planning and Budgeting Process; Monitoring and Controlling Costs; Managing Suppliers for Value Implications for Maximizing Value-AddedFinal Thoughts; Chapter 5: Utilizing the Consulting Scorecard for the Practice; Basic IPO Scorecard; The Balanced Scorecard Process; The Causal Chain Scorecard; AIMC Scorecard; Using the Scorecard; Final Thoughts; Chapter 6: A Logical Approach to Measure Impact and ROI for Projects; The Case for ROI; The ROI Challenge; The Forces Driving ROI; The ROI Methodology; The Framework: Evaluation Levels; The ROI Process Model; The Operating Standard: Guiding Principles; Implementation of the Process; Applications; Application of the ROI Process: A Case Study Final ThoughtsChapter 7: Developing Powerful Objectives at Multiple Levels; Overall Project Goal; Levels of Project Objectives; Reaction Objectives; Learning Objectives; Application Objectives; Impact Objectives; Return on Investment Objectives; Importance of Specific Objectives; Final Thoughts; Chapter 8: Aligning Projects to the Business; Introduction to the V Model; Payoff Needs; Business Needs; Performance Needs; Learning Needs; Preference Needs; Final Thoughts; Chapter 9: Planning the Evaluation; Initial Planning for Success; ROI Analysis Plan; Communication Plan; Project Plan ROI Planning MeetingFinal Thoughts; Chapter 10: Methods of Data Collection; Using Questionnaires and Surveys; Using Interviews; Using Focus Groups; Measuring with Tests; Measuring with Simulation; Using Observation; Using Action Plans; Using Performance Contracts; Monitoring Business Performance Data; Selecting the Appropriate Method for Each Level; Final Thoughts; Chapter 11: Data Collection at All Four Levels; Sources of Data; The Importance of Measuring Inputs, Level 0; Importance of Measuring Reaction, Level 1; The Importance of Measuring Learning, Level 2 Topics for Reaction and Learning |
| Record Nr. | UNINA-9910140639103321 |
Phillips Jack J. <1945->
|
||
| Hoboken, New Jersey : , : Wiley, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Maximizing the value of consulting : a guide for internal and external consultants / / Jack J. Phillips, William D. Trotter, Patricia Pulliam Phillips
| Maximizing the value of consulting : a guide for internal and external consultants / / Jack J. Phillips, William D. Trotter, Patricia Pulliam Phillips |
| Autore | Phillips Jack J. <1945-> |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : Wiley, , 2015 |
| Descrizione fisica | 1 online resource (608 p.) |
| Disciplina | 001 |
| Soggetto topico |
Consultants
Consulting firms - Management |
| ISBN |
1-119-12367-4
1-119-15484-7 |
| Classificazione | BUS066000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Table of Contents; Title Page; Copyright; Dedication; About the Authors; Jack J. Phillips, PhD; Patti P. Phillips, PhD; William D. Trotter, PhD; Acknowledgments; Preface; The Dilemma; The Foundation; The Flow; Chapter 1: The Role and Importance of Internal and External Consulting; Trends in Internal and External Consulting; Key Practice Areas and Projects; Key Success Factors; Final Thoughts; Chapter 2: Organizing the Consulting Practice to Deliver Value; Creating a Business Plan; Developing Your Methodology; Managing the Project; Structuring Consulting Processes
Planning for Skill and Resource RequirementsCreating a High-Performance Culture; Establishing and Integrating Areas of Practice; Orchestrating an Effective Performance; Final Thoughts; Chapter 3: Managing the Consulting Practice to Deliver Value; Maintaining a Professional Management System; Positioning Business Partner Role; Executing Effective Marketing and Business Development; Managing for Results; Final Thoughts; Chapter 4: Controlling Costs and Enhancing Value; The Planning and Budgeting Process; Monitoring and Controlling Costs; Managing Suppliers for Value Implications for Maximizing Value-AddedFinal Thoughts; Chapter 5: Utilizing the Consulting Scorecard for the Practice; Basic IPO Scorecard; The Balanced Scorecard Process; The Causal Chain Scorecard; AIMC Scorecard; Using the Scorecard; Final Thoughts; Chapter 6: A Logical Approach to Measure Impact and ROI for Projects; The Case for ROI; The ROI Challenge; The Forces Driving ROI; The ROI Methodology; The Framework: Evaluation Levels; The ROI Process Model; The Operating Standard: Guiding Principles; Implementation of the Process; Applications; Application of the ROI Process: A Case Study Final ThoughtsChapter 7: Developing Powerful Objectives at Multiple Levels; Overall Project Goal; Levels of Project Objectives; Reaction Objectives; Learning Objectives; Application Objectives; Impact Objectives; Return on Investment Objectives; Importance of Specific Objectives; Final Thoughts; Chapter 8: Aligning Projects to the Business; Introduction to the V Model; Payoff Needs; Business Needs; Performance Needs; Learning Needs; Preference Needs; Final Thoughts; Chapter 9: Planning the Evaluation; Initial Planning for Success; ROI Analysis Plan; Communication Plan; Project Plan ROI Planning MeetingFinal Thoughts; Chapter 10: Methods of Data Collection; Using Questionnaires and Surveys; Using Interviews; Using Focus Groups; Measuring with Tests; Measuring with Simulation; Using Observation; Using Action Plans; Using Performance Contracts; Monitoring Business Performance Data; Selecting the Appropriate Method for Each Level; Final Thoughts; Chapter 11: Data Collection at All Four Levels; Sources of Data; The Importance of Measuring Inputs, Level 0; Importance of Measuring Reaction, Level 1; The Importance of Measuring Learning, Level 2 Topics for Reaction and Learning |
| Record Nr. | UNINA-9910830725203321 |
|
Phillips Jack J. <1945->
|
||
| Hoboken, New Jersey : , : Wiley, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||