Warranty fraud management : reducing fraud and other excess costs in warranty and service operations / / Matti Kurvinen, Ilkka Toyryla, D. N. Prabhakar Murthy |
Autore | Kurvinen Matti <1961-> |
Edizione | [1st edition] |
Pubbl/distr/stampa | Hoboken, [New Jersey] : , : Wiley, , 2016 |
Descrizione fisica | 1 online resource (402 pages) |
Disciplina | 658.4/73 |
Collana |
Wiley & SAS Business Series
THEi Wiley ebooks |
Soggetto topico |
Quality of products
Warranty Products liability Sales management |
ISBN |
1-119-23974-5
1-119-23970-2 |
Classificazione | COM021030 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto | Machine generated contents note: Foreword Preface Acknowledgments About the Author(s) Chapter 1: OverviewAppendices Chapter 2: Products and Product Warranty Chapter 3: Warranty Servicing Chapter 4: Warranty Costs Chapter 5: Warranty Management Chapter 6: Warranty Fraud Chapter 7: Warranty Control Framework Chapter 8: Customer Fraud Management Chapter 9: Service Agent Fraud Management Chapter 10: Fraud Management with Other Parties Chapter 11: Structures Influencing Warranty Fraud Chapter 12: Implementing a Warranty Control Framework Chapter 13: Epilogue Appendix A: Detailed Claim Data Appendix B: Agency Theory Appendix C: Game Theory Glossary ACRONYMS References Index. |
Record Nr. | UNINA-9910136898803321 |
Kurvinen Matti <1961-> | ||
Hoboken, [New Jersey] : , : Wiley, , 2016 | ||
Materiale a stampa | ||
Lo trovi qui: Univ. Federico II | ||
|
Warranty fraud management : reducing fraud and other excess costs in warranty and service operations / / Matti Kurvinen, Ilkka Toyryla, D. N. Prabhakar Murthy |
Autore | Kurvinen Matti <1961-> |
Edizione | [1st edition] |
Pubbl/distr/stampa | Hoboken, [New Jersey] : , : Wiley, , 2016 |
Descrizione fisica | 1 online resource (402 pages) |
Disciplina | 658.4/73 |
Collana |
Wiley & SAS Business Series
THEi Wiley ebooks |
Soggetto topico |
Quality of products
Warranty Products liability Sales management |
ISBN |
1-119-23974-5
1-119-23970-2 |
Classificazione | COM021030 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto | Machine generated contents note: Foreword Preface Acknowledgments About the Author(s) Chapter 1: OverviewAppendices Chapter 2: Products and Product Warranty Chapter 3: Warranty Servicing Chapter 4: Warranty Costs Chapter 5: Warranty Management Chapter 6: Warranty Fraud Chapter 7: Warranty Control Framework Chapter 8: Customer Fraud Management Chapter 9: Service Agent Fraud Management Chapter 10: Fraud Management with Other Parties Chapter 11: Structures Influencing Warranty Fraud Chapter 12: Implementing a Warranty Control Framework Chapter 13: Epilogue Appendix A: Detailed Claim Data Appendix B: Agency Theory Appendix C: Game Theory Glossary ACRONYMS References Index. |
Record Nr. | UNINA-9910827162303321 |
Kurvinen Matti <1961-> | ||
Hoboken, [New Jersey] : , : Wiley, , 2016 | ||
Materiale a stampa | ||
Lo trovi qui: Univ. Federico II | ||
|