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Anticipate [[electronic resource] ] : know what your customers want before they do / / Bill Thomas, Jeff Tobe
| Anticipate [[electronic resource] ] : know what your customers want before they do / / Bill Thomas, Jeff Tobe |
| Autore | Thomas Bill <1955-> |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, N.J., : John Wiley & Sons, 2013 |
| Descrizione fisica | 1 online resource (226 p.) |
| Disciplina | 658.8/342 |
| Altri autori (Persone) | TobeJeff |
| Soggetto topico |
Customer relations
Strategic planning |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-118-41721-6
1-283-71513-9 1-118-42023-3 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance & talent -- Leveraging your culture and value chain. |
| Record Nr. | UNINA-9910461767803321 |
Thomas Bill <1955->
|
||
| Hoboken, N.J., : John Wiley & Sons, 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Anticipate [[electronic resource] ] : know what your customers want before they do / / Bill Thomas, Jeff Tobe
| Anticipate [[electronic resource] ] : know what your customers want before they do / / Bill Thomas, Jeff Tobe |
| Autore | Thomas Bill <1955-> |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, N.J., : John Wiley & Sons, 2013 |
| Descrizione fisica | 1 online resource (226 p.) |
| Disciplina | 658.8/342 |
| Altri autori (Persone) | TobeJeff |
| Soggetto topico |
Customer relations
Strategic planning |
| ISBN |
1-118-41721-6
1-283-71513-9 1-118-42023-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance & talent -- Leveraging your culture and value chain. |
| Record Nr. | UNINA-9910785924703321 |
|
Thomas Bill <1955->
|
||
| Hoboken, N.J., : John Wiley & Sons, 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Anticipate : know what your customers want before they do / / Bill Thomas, Jeff Tobe
| Anticipate : know what your customers want before they do / / Bill Thomas, Jeff Tobe |
| Autore | Thomas Bill <1955-> |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, N.J., : John Wiley & Sons, 2013 |
| Descrizione fisica | 1 online resource (226 p.) |
| Disciplina | 658.8/342 |
| Altri autori (Persone) | TobeJeff |
| Soggetto topico |
Customer relations
Strategic planning |
| ISBN |
9781118417218
1118417216 9781283715133 1283715139 9781118420232 1118420233 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance & talent -- Leveraging your culture and value chain. |
| Altri titoli varianti | Knowing what customers need before they do |
| Record Nr. | UNINA-9910966530103321 |
|
Thomas Bill <1955->
|
||
| Hoboken, N.J., : John Wiley & Sons, 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||