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Serviceology for Services [[electronic resource] ] : 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings / / edited by Takeshi Takenaka, Spring Han, Chieko Minami
| Serviceology for Services [[electronic resource] ] : 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings / / edited by Takeshi Takenaka, Spring Han, Chieko Minami |
| Edizione | [1st ed. 2020.] |
| Pubbl/distr/stampa | Singapore : , : Springer Singapore : , : Imprint : Springer, , 2020 |
| Descrizione fisica | 1 online resource (XI, 309 p. 119 illus., 80 illus. in color.) |
| Disciplina | 338.4 |
| Collana | Communications in Computer and Information Science |
| Soggetto topico |
Computers
User interfaces (Computer systems) Business Management science Engineering economics Engineering economy Application software Software engineering Information Systems and Communication Service User Interfaces and Human Computer Interaction Business and Management, general Engineering Economics, Organization, Logistics, Marketing Information Systems Applications (incl. Internet) Software Engineering |
| ISBN | 981-15-3118-8 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Hospitality Management -- Service Innovation and Employee engagement -- Service Marketing and Consumer Behavior -- Customer Experience and Service Design -- Service Engineering and Implementation. |
| Record Nr. | UNISA-996465352903316 |
| Singapore : , : Springer Singapore : , : Imprint : Springer, , 2020 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
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Serviceology for Services : 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings / / edited by Takeshi Takenaka, Spring Han, Chieko Minami
| Serviceology for Services : 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings / / edited by Takeshi Takenaka, Spring Han, Chieko Minami |
| Edizione | [1st ed. 2020.] |
| Pubbl/distr/stampa | Singapore : , : Springer Singapore : , : Imprint : Springer, , 2020 |
| Descrizione fisica | 1 online resource (XI, 309 p. 119 illus., 80 illus. in color.) |
| Disciplina | 338.4 |
| Collana | Communications in Computer and Information Science |
| Soggetto topico |
Computers
User interfaces (Computer systems) Business Management science Engineering economics Engineering economy Application software Software engineering Information Systems and Communication Service User Interfaces and Human Computer Interaction Business and Management, general Engineering Economics, Organization, Logistics, Marketing Information Systems Applications (incl. Internet) Software Engineering |
| ISBN | 981-15-3118-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Hospitality Management -- Service Innovation and Employee engagement -- Service Marketing and Consumer Behavior -- Customer Experience and Service Design -- Service Engineering and Implementation. |
| Record Nr. | UNINA-9910380746503321 |
| Singapore : , : Springer Singapore : , : Imprint : Springer, , 2020 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Serviceology for Services : Selected papers of the 1st International Conference of Serviceology / / edited by Masaaki Mochimaru, Kanji Ueda, Takeshi Takenaka
| Serviceology for Services : Selected papers of the 1st International Conference of Serviceology / / edited by Masaaki Mochimaru, Kanji Ueda, Takeshi Takenaka |
| Edizione | [1st ed. 2014.] |
| Pubbl/distr/stampa | Tokyo : , : Springer Japan : , : Imprint : Springer, , 2014 |
| Descrizione fisica | 1 online resource (356 p.) |
| Disciplina | 658.5 |
| Soggetto topico |
Engineering economics
Engineering economy Production management Engineering design Computers Engineering Economics, Organization, Logistics, Marketing Operations Management Engineering Design Information Systems and Communication Service |
| ISBN | 4-431-54816-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Data assimilation & human modeling -- Enhancing Service Analysis and Testing with VR/AR/MR -- Healthcare service -- Mechanism design for services -- Psychological aspects & neuromarketing -- Product Service System (PSS) -- Public & urban service -- Regional development & policymaking -- Service economy and productivity -- Service innovation and design -- Service management & marketing -- Service robotics -- Service theory -- Tourism & hospitality. |
| Record Nr. | UNINA-9910299750703321 |
| Tokyo : , : Springer Japan : , : Imprint : Springer, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Serviceology for Smart Service System : Selected papers of the 3rd International Conference of Serviceology / / edited by Yuriko Sawatani, James Spohrer, Stephen Kwan, Takeshi Takenaka
| Serviceology for Smart Service System : Selected papers of the 3rd International Conference of Serviceology / / edited by Yuriko Sawatani, James Spohrer, Stephen Kwan, Takeshi Takenaka |
| Edizione | [1st ed. 2017.] |
| Pubbl/distr/stampa | Tokyo : , : Springer Japan : , : Imprint : Springer, , 2017 |
| Descrizione fisica | 1 online resource (X, 400 p. 260 illus., 186 illus. in color.) |
| Disciplina | 658.5 |
| Soggetto topico |
Engineering economics
Engineering economy Production management Engineering design Computers Engineering Economics, Organization, Logistics, Marketing Operations Management Engineering Design Information Systems and Communication Service |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | A new service class scheme for service innovation in Japanese automation industry -- Design of Service Ecosystem Based on Interactive Design Support in the case of Job-hunting Support Services -- A Method for Supporting Customer Model Construction Using a Topic Model for Public Service Design -- A Proposal of the Emotion Hierarchy Diagram for Designing the Service Processes -- A Creed for Service Designers -- Design Support System for Sightseeing Tours -- Service Data Model in Design Support System for Sightseeing Tours -- Design of Localized Science Education Program for Cultivating Inter-generational Community -- How to generate sustainable services? -- A Service Innovation for reducing Food Adulteration problem in Bangladesh -- Challenges to Deploy Service Design in Organizations: Analysis through “Scaling Up” Workshops -- Generalized Service Process Expressed by Context-Free Grammar -- Realization of Mobility as a Service in View of Ambient Intelligence -- Customer Experience in traditional and modern retail formats: Case study of Vietnam -- A combinatorial auction based approach to staff shift scheduling in restaurant business -- Enhancing Kitchen Layout and Training to Improve Management and Employee Satisfaction at a Multiproduct Japanese Cuisine Restaurant -- The efficient provision of culture-sensitive services – a modularization approach -- Nurse Bed Care Activity Analysis for Intelligent Training Service -- An Evolving Service System in Microfinance: A Case Study in BRAC, Bangladesh -- Developing an ad-hoc Questionnaire Model for extracting Consumer behaviour in Service Encounter -- Method of Building Conceptual Preference Model based on Personal Purchase Records for Retail Service improvement -- Are Superior Services Always Good for Satisfaction Formation? Consideration of Indebtedness to a Contact Person -- An analysis of key factors of the “Omotenashi-consumption” in restaurants -- Structural Equation Modeling of Purchase Funnel -- Toward Sports training service with the interactive learning platform -- VR|ServE: A Software Toolset for Service Engineering using Virtual Reality -- Productivity improvement and stress reduction by showing information to a surveillance worker -- Skill Evaluation and Education Services for Bed-Care Nursing with Sliding Sheet with Regression Analysis -- “Kizkey” is the key for a better care service -- Role of Servicing Activity Visualization in Quality Control Circle -- Physiological Detection of Satisfaction for Services by Body Motion Wave revealing Unconscious Responses reflecting Activities of Autonomic Nervous Systems -- The effects of wait time, length of stay and hospital rehabilitation on the structure of patient satisfaction -- Service Satisfaction and the Consciousness-Attitude Gap for Foreign Tourists Visiting Japan -- Service as Artifact: Reconsideration of Value Co-creation -- Development of Conceptual Framework for Value Co-creation of Service based on the Japanese Governmental Service Science Research Program -- An Interactive Model for the Synthesis of Service Functions through Use Processes -- Statistical Estimation of Software Quality in Hospital Information System -- A Consideration of the Pricing Structure of Aesthetic Services: An Example of Consumer Decision Making with Ambiguous Information -- Designing New Business Development Program Based on Systems Engineering Methodology with Participatory System Analysis in Small and Mid-Size Enterprise -- Qualitative Simulation for Early- Stage Service Design -- Impacts of Seasonal Factors on Travel Behavior -- Basic analysis of GPS trajectory data for Eight months -- -- Collaborative Innovation Centers (CICs): Toward Smart Service System Design -- The value of the word of mouth for tasting rice -- Dispersed Energy Storage and Its Effect on Market Efficiency in Electricity Trading with Distributed Power Resources: An Experimental Economics Study. |
| Record Nr. | UNINA-9910254355403321 |
| Tokyo : , : Springer Japan : , : Imprint : Springer, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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