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CMDB systems : making change work in the age of cloud and agile / / Dennis Nils Drogseth, Rick Sturm, Dan Twing
| CMDB systems : making change work in the age of cloud and agile / / Dennis Nils Drogseth, Rick Sturm, Dan Twing |
| Autore | Drogseth Dennis Nils |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Amsterdam : , : Elsevier, , [2015] |
| Descrizione fisica | 1 online resource (403 p.) |
| Disciplina | 004.0688 |
| Soggetto topico |
Configuration management
Management information systems Information technology - Management |
| ISBN |
0-12-801373-7
0-12-801265-X |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Front Cover; CMDB Systems: Making Change Work in the Age of Cloud and Agile; Copyright; Contents; Preface; Introduction: How to Use This Book; How to Use This Book; Time Line; Who's Speaking: The Many Voices in This Book; Who/What Is Enterprise Management Associates?; About the Authors; Acknowledgments; Section 1: Failure is not an Option; Chapter 1: The Odds Are Against You; Cmdb Opinions; Who Should Care About a CMDB System?; CMDB System DNA; A CMDB Is Not; OK, So Are the Odds Really Against You?; Voices from the Industry, Voices from the Trenches; No Vision or Strategy
Not Understood and Not CommunicatedLack of Confidence; No Resources and High Costs; Resistance to ITIL Can Also Be a Factor; Shaky Senior Management; Vendor Failure; Back to the Drawing Board?; Framing the CMDB System Conversation; On the Other Hand, Can You Really Do Without a CMDB System?; Summary Takeaways; Chapter 2: Why Bother? The Case for a CMDB System; A Few Initial Data Points; CMDB Success Rates Revisited; Some Short Answers; Return on Investment; Reasons for Going Forward: More Voices from the Trenches; Drowning in (Siloed) Data? Optimizing IT OpEx Efficiencies in the Face of Rising ComplexitiesChange Management and Change Impact Analysis; Asset Management and IT Financial Optimization; Service Impact, Root Cause Analysis, and Troubleshooting; The Move to Cloud and Virtualization; Bringing the Organization Together; Summary Takeaways; Section 2: The Basics ; Chapter 3: CMDB System Foundations; CMDB Foundations Part One: Process; Why It's Good to Get to Know ITIL First; ITIL is; ITIL is not; A (Very) Short History; A Human Face to Service Management; ITIL's Libraries; ITIL's Configuration Management Database (CMDB) The Configuration Management System (CMS)The Definitive Media Library (DML); The Service Knowledge Management System (SKMS); CMDB Deployments Underscore ITIL's Relevance; A Few Critical ITIL Processes; Change Management; Service Asset and Configuration Management; Capacity Management; Release and Deployment Management; Other ITIL Processes; CMDB Data and Configuration Items: A Second Look; A Few Final Points; CMDB Foundations, Part One: Process-Summary Takeaways; CMDB Foundations Part Two: Technology; CMDB System Technologies: A Closer Look; Configuration Management Database (CMDB) Application Discovery and Dependency Mapping (ADDM)Other Discovery and Inventory Tools; Automation; Analytics; Dashboards and Visualization; Other Relevant Investments; A Reminder: "Big Vision, Baby Steps"; A Look at the Broader CMDB System and the Service Management Ecosystem It Supports; Service (CMS) Modeling: Where Logical and Physical Service Interdependencies Come Together; So Where Do I Buy One?; CMDB System Foundations Part Two: Technology-Summary Takeaways; Chapter 4: CMDB System Deployment Stages: An Eight-Step Ladder to Success ; Standing in the Middle of the Storm What About "People?" |
| Record Nr. | UNINA-9910796902003321 |
Drogseth Dennis Nils
|
||
| Amsterdam : , : Elsevier, , [2015] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
CMDB systems : making change work in the age of cloud and agile / / Dennis Nils Drogseth, Rick Sturm, Dan Twing
| CMDB systems : making change work in the age of cloud and agile / / Dennis Nils Drogseth, Rick Sturm, Dan Twing |
| Autore | Drogseth Dennis Nils |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Amsterdam : , : Elsevier, , [2015] |
| Descrizione fisica | 1 online resource (403 p.) |
| Disciplina | 004.0688 |
| Soggetto topico |
Configuration management
Management information systems Information technology - Management |
| ISBN |
0-12-801373-7
0-12-801265-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Front Cover; CMDB Systems: Making Change Work in the Age of Cloud and Agile; Copyright; Contents; Preface; Introduction: How to Use This Book; How to Use This Book; Time Line; Who's Speaking: The Many Voices in This Book; Who/What Is Enterprise Management Associates?; About the Authors; Acknowledgments; Section 1: Failure is not an Option; Chapter 1: The Odds Are Against You; Cmdb Opinions; Who Should Care About a CMDB System?; CMDB System DNA; A CMDB Is Not; OK, So Are the Odds Really Against You?; Voices from the Industry, Voices from the Trenches; No Vision or Strategy
Not Understood and Not CommunicatedLack of Confidence; No Resources and High Costs; Resistance to ITIL Can Also Be a Factor; Shaky Senior Management; Vendor Failure; Back to the Drawing Board?; Framing the CMDB System Conversation; On the Other Hand, Can You Really Do Without a CMDB System?; Summary Takeaways; Chapter 2: Why Bother? The Case for a CMDB System; A Few Initial Data Points; CMDB Success Rates Revisited; Some Short Answers; Return on Investment; Reasons for Going Forward: More Voices from the Trenches; Drowning in (Siloed) Data? Optimizing IT OpEx Efficiencies in the Face of Rising ComplexitiesChange Management and Change Impact Analysis; Asset Management and IT Financial Optimization; Service Impact, Root Cause Analysis, and Troubleshooting; The Move to Cloud and Virtualization; Bringing the Organization Together; Summary Takeaways; Section 2: The Basics ; Chapter 3: CMDB System Foundations; CMDB Foundations Part One: Process; Why It's Good to Get to Know ITIL First; ITIL is; ITIL is not; A (Very) Short History; A Human Face to Service Management; ITIL's Libraries; ITIL's Configuration Management Database (CMDB) The Configuration Management System (CMS)The Definitive Media Library (DML); The Service Knowledge Management System (SKMS); CMDB Deployments Underscore ITIL's Relevance; A Few Critical ITIL Processes; Change Management; Service Asset and Configuration Management; Capacity Management; Release and Deployment Management; Other ITIL Processes; CMDB Data and Configuration Items: A Second Look; A Few Final Points; CMDB Foundations, Part One: Process-Summary Takeaways; CMDB Foundations Part Two: Technology; CMDB System Technologies: A Closer Look; Configuration Management Database (CMDB) Application Discovery and Dependency Mapping (ADDM)Other Discovery and Inventory Tools; Automation; Analytics; Dashboards and Visualization; Other Relevant Investments; A Reminder: "Big Vision, Baby Steps"; A Look at the Broader CMDB System and the Service Management Ecosystem It Supports; Service (CMS) Modeling: Where Logical and Physical Service Interdependencies Come Together; So Where Do I Buy One?; CMDB System Foundations Part Two: Technology-Summary Takeaways; Chapter 4: CMDB System Deployment Stages: An Eight-Step Ladder to Success ; Standing in the Middle of the Storm What About "People?" |
| Record Nr. | UNINA-9910829064203321 |
|
Drogseth Dennis Nils
|
||
| Amsterdam : , : Elsevier, , [2015] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||