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Beyond degrees [[electronic resource] ] : professional learning for knowledge services / / Guy St. Clair ; with the participation of Lauren Albert
Beyond degrees [[electronic resource] ] : professional learning for knowledge services / / Guy St. Clair ; with the participation of Lauren Albert
Autore St. Clair Guy <1940->
Edizione [Reprint 2010]
Pubbl/distr/stampa München, : K.G. Saur, 2003
Descrizione fisica 1 online resource (341 p.)
Disciplina 004/.068/3
Altri autori (Persone) AlbertLauren
Collana Information services management series
Soggetto topico Information services industry - Employees - Education (Continuing education)
Documentation, Services de - Personnel - Formation en cours d'emploi
Soggetto genere / forma Electronic books.
ISBN 1-283-40326-9
9786613403261
3-598-44002-2
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Front matter -- Contents -- Foreword -- Preface -- Part I. A Knowledge Services Profession -- Chapter One. Introduction -- Chapter Two. Point of Departure -- Chapter Three. Professional Learning -- Chapter Four. Professionalism, Accreditation, and Certification -- Chapter Five. Information, Knowledge Services, and the Organization -- Chapter Six. KD/KS: Knowledge Development/Knowledge Sharing: -- Chapter Seven. KD/KS: Qualification Management for the New Profession -- Part II. Learning in the Organization -- Chapter Eight. KD/KS: Conducting the Learning Audit -- Chapter Nine. KD/KS: Determining Goals and Expectations -- Chapter Ten. KD/KS: Defining the Approach -- Chapter Eleven. KD/KS: Establishing the Program -- Chapter Twelve. KD/KS: Managing the Program -- Part III. Epilogue, Final Thoughts and Bibliography -- Epilogue. KD/KS: The Future of Knowledge Services -- Backmatter
Record Nr. UNINA-9910463941003321
St. Clair Guy <1940->  
München, : K.G. Saur, 2003
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Beyond degrees : professional learning for knowledge services / / Guy St. Clair ; with the participation of Lauren Albert
Beyond degrees : professional learning for knowledge services / / Guy St. Clair ; with the participation of Lauren Albert
Autore St. Clair Guy <1940->
Edizione [Reprint 2010]
Pubbl/distr/stampa München, : K.G. Saur, 2003
Descrizione fisica 1 online resource (xxvi, 315 pages)
Disciplina 004/.068/3
Collana Information services management series.
Soggetto topico Information services industry - Employees - Education (Continuing education)
ISBN 1-283-40326-9
9786613403261
3-598-44002-2
Classificazione AN 65800
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Front matter -- Contents -- Foreword -- Preface -- Part I. A Knowledge Services Profession -- Chapter One. Introduction -- Chapter Two. Point of Departure -- Chapter Three. Professional Learning -- Chapter Four. Professionalism, Accreditation, and Certification -- Chapter Five. Information, Knowledge Services, and the Organization -- Chapter Six. KD/KS: Knowledge Development/Knowledge Sharing: -- Chapter Seven. KD/KS: Qualification Management for the New Profession -- Part II. Learning in the Organization -- Chapter Eight. KD/KS: Conducting the Learning Audit -- Chapter Nine. KD/KS: Determining Goals and Expectations -- Chapter Ten. KD/KS: Defining the Approach -- Chapter Eleven. KD/KS: Establishing the Program -- Chapter Twelve. KD/KS: Managing the Program -- Part III. Epilogue, Final Thoughts and Bibliography -- Epilogue. KD/KS: The Future of Knowledge Services -- Backmatter
Record Nr. UNINA-9910788773203321
St. Clair Guy <1940->  
München, : K.G. Saur, 2003
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Beyond degrees : professional learning for knowledge services / / Guy St. Clair ; with the participation of Lauren Albert
Beyond degrees : professional learning for knowledge services / / Guy St. Clair ; with the participation of Lauren Albert
Autore St. Clair Guy <1940->
Edizione [Reprint 2010]
Pubbl/distr/stampa München, : K.G. Saur, 2003
Descrizione fisica 1 online resource (xxvi, 315 pages)
Disciplina 004/.068/3
Collana Information services management series.
Soggetto topico Information services industry - Employees - Education (Continuing education)
ISBN 1-283-40326-9
9786613403261
3-598-44002-2
Classificazione AN 65800
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Front matter -- Contents -- Foreword -- Preface -- Part I. A Knowledge Services Profession -- Chapter One. Introduction -- Chapter Two. Point of Departure -- Chapter Three. Professional Learning -- Chapter Four. Professionalism, Accreditation, and Certification -- Chapter Five. Information, Knowledge Services, and the Organization -- Chapter Six. KD/KS: Knowledge Development/Knowledge Sharing: -- Chapter Seven. KD/KS: Qualification Management for the New Profession -- Part II. Learning in the Organization -- Chapter Eight. KD/KS: Conducting the Learning Audit -- Chapter Nine. KD/KS: Determining Goals and Expectations -- Chapter Ten. KD/KS: Defining the Approach -- Chapter Eleven. KD/KS: Establishing the Program -- Chapter Twelve. KD/KS: Managing the Program -- Part III. Epilogue, Final Thoughts and Bibliography -- Epilogue. KD/KS: The Future of Knowledge Services -- Backmatter
Record Nr. UNINA-9910827609403321
St. Clair Guy <1940->  
München, : K.G. Saur, 2003
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Customer service in the information environment / / Guy St. Clair
Customer service in the information environment / / Guy St. Clair
Autore St. Clair Guy <1940->
Edizione [Reprint 2012]
Pubbl/distr/stampa London ; ; New Jersey : , : Bowker-Saur, , [1993]
Descrizione fisica 1 online resource (158 p.)
Disciplina 338.4/70255
Collana Information Services Management Series
Information services management
Soggetto topico Information services
Information services industry - Customer services
Soggetto genere / forma Electronic books.
ISBN 3-11-095678-0
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto part I. Customer service: an introduction -- part II. Initial stages -- part III. The players -- part Ivolume Key tools -- part volume Benefits to the customer/user.
Record Nr. UNINA-9910463371003321
St. Clair Guy <1940->  
London ; ; New Jersey : , : Bowker-Saur, , [1993]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Customer service in the information environment / / Guy St. Clair
Customer service in the information environment / / Guy St. Clair
Autore St. Clair Guy <1940->
Edizione [Reprint 2012]
Pubbl/distr/stampa London ; ; New Jersey : , : Bowker-Saur, , [1993]
Descrizione fisica 1 online resource (158 p.)
Disciplina 338.4/70255
Collana Information Services Management Series
Information services management
Soggetto topico Information services
Information services industry - Customer services
ISBN 3-11-095678-0
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto part I. Customer service: an introduction -- part II. Initial stages -- part III. The players -- part Ivolume Key tools -- part volume Benefits to the customer/user.
Record Nr. UNINA-9910789092203321
St. Clair Guy <1940->  
London ; ; New Jersey : , : Bowker-Saur, , [1993]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Customer service in the information environment / / Guy St. Clair
Customer service in the information environment / / Guy St. Clair
Autore St. Clair Guy <1940->
Edizione [Reprint 2012]
Pubbl/distr/stampa London ; ; New Jersey : , : Bowker-Saur, , [1993]
Descrizione fisica 1 online resource (158 p.)
Disciplina 338.4/70255
Collana Information Services Management Series
Information services management
Soggetto topico Information services
Information services industry - Customer services
ISBN 3-11-095678-0
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto part I. Customer service: an introduction -- part II. Initial stages -- part III. The players -- part Ivolume Key tools -- part volume Benefits to the customer/user.
Record Nr. UNINA-9910809889703321
St. Clair Guy <1940->  
London ; ; New Jersey : , : Bowker-Saur, , [1993]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Entrepreneurial librarianship : the key to effective information services management / / Guy St. Clair
Entrepreneurial librarianship : the key to effective information services management / / Guy St. Clair
Autore St. Clair Guy <1940->
Edizione [Reprint 2012]
Pubbl/distr/stampa London, [England] : , : Bowker-Saur, , 1996
Descrizione fisica 1 online resource (206 p.)
Disciplina 025.52068
Collana Information Services Management Series
Soggetto topico Information services - Management
Library administration
Soggetto genere / forma Electronic books.
ISBN 3-11-095677-2
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Frontmatter -- The author -- Introduction to the series -- Contents -- Introduction: Embracing the entrepreneurial perspective -- Foreword -- Chapter One. Entrepreneurial librarianship -- Chapter Two. Risk-taking in the information services environment -- Chapter Three. The entrepreneurial advantage in information services -- Chapter Four. 'The shifting paradigms' -- Chapter Five. Setting the entrepreneurial standards -- Chapter Six. Convincing the nay-sayers -- Chapter Seven. The entrepreneurial manager: authority, accountability, responsibility -- Chapter Eight. The entrepreneurial workplace -- Chapter Nine. Constant improvement, or 'getting better all the time' -- Chapter Ten. When it doesn't work: dealing with the downside -- Chapter Eleven. The tangible payoffs: making a profit from the organization's investment in information services -- Chapter Twelve. Entrepreneurial rewards -- Chapter thirteen. Can we do it? -- Selected bibliography -- Index
Record Nr. UNINA-9910463367003321
St. Clair Guy <1940->  
London, [England] : , : Bowker-Saur, , 1996
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Entrepreneurial librarianship : the key to effective information services management / / Guy St. Clair
Entrepreneurial librarianship : the key to effective information services management / / Guy St. Clair
Autore St. Clair Guy <1940->
Edizione [Reprint 2012]
Pubbl/distr/stampa London, [England] : , : Bowker-Saur, , 1996
Descrizione fisica 1 online resource (206 p.)
Disciplina 025.52068
Collana Information Services Management Series
Soggetto topico Information services - Management
Library administration
ISBN 3-11-095677-2
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Frontmatter -- The author -- Introduction to the series -- Contents -- Introduction: Embracing the entrepreneurial perspective -- Foreword -- Chapter One. Entrepreneurial librarianship -- Chapter Two. Risk-taking in the information services environment -- Chapter Three. The entrepreneurial advantage in information services -- Chapter Four. 'The shifting paradigms' -- Chapter Five. Setting the entrepreneurial standards -- Chapter Six. Convincing the nay-sayers -- Chapter Seven. The entrepreneurial manager: authority, accountability, responsibility -- Chapter Eight. The entrepreneurial workplace -- Chapter Nine. Constant improvement, or 'getting better all the time' -- Chapter Ten. When it doesn't work: dealing with the downside -- Chapter Eleven. The tangible payoffs: making a profit from the organization's investment in information services -- Chapter Twelve. Entrepreneurial rewards -- Chapter thirteen. Can we do it? -- Selected bibliography -- Index
Record Nr. UNINA-9910789092003321
St. Clair Guy <1940->  
London, [England] : , : Bowker-Saur, , 1996
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Entrepreneurial librarianship : the key to effective information services management / / Guy St. Clair
Entrepreneurial librarianship : the key to effective information services management / / Guy St. Clair
Autore St. Clair Guy <1940->
Edizione [Reprint 2012]
Pubbl/distr/stampa London, [England] : , : Bowker-Saur, , 1996
Descrizione fisica 1 online resource (206 p.)
Disciplina 025.52068
Collana Information Services Management Series
Soggetto topico Information services - Management
Library administration
ISBN 3-11-095677-2
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Frontmatter -- The author -- Introduction to the series -- Contents -- Introduction: Embracing the entrepreneurial perspective -- Foreword -- Chapter One. Entrepreneurial librarianship -- Chapter Two. Risk-taking in the information services environment -- Chapter Three. The entrepreneurial advantage in information services -- Chapter Four. 'The shifting paradigms' -- Chapter Five. Setting the entrepreneurial standards -- Chapter Six. Convincing the nay-sayers -- Chapter Seven. The entrepreneurial manager: authority, accountability, responsibility -- Chapter Eight. The entrepreneurial workplace -- Chapter Nine. Constant improvement, or 'getting better all the time' -- Chapter Ten. When it doesn't work: dealing with the downside -- Chapter Eleven. The tangible payoffs: making a profit from the organization's investment in information services -- Chapter Twelve. Entrepreneurial rewards -- Chapter thirteen. Can we do it? -- Selected bibliography -- Index
Record Nr. UNINA-9910816765103321
St. Clair Guy <1940->  
London, [England] : , : Bowker-Saur, , 1996
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Total quality management in information services / / Guy St Clair
Total quality management in information services / / Guy St Clair
Autore St. Clair Guy <1940->
Edizione [Reprint 2012]
Pubbl/distr/stampa London, [England] : , : Bowker-Saur, , 1997
Descrizione fisica 1 online resource (287 p.)
Disciplina 025.52068
Collana Information Services Management Series
Soggetto topico Information services - Management
Total quality management
Soggetto genere / forma Electronic books.
ISBN 3-11-096398-1
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: 'Total quality management means quality service' -- Part 1 Quality and Information Services -- Part 2 TQM - the Critical Components for Information Services -- Part 3 Bringing quality management to information services -- Selected bibliography -- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- Index
Record Nr. UNINA-9910463651903321
St. Clair Guy <1940->  
London, [England] : , : Bowker-Saur, , 1997
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui