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Beyond degrees [[electronic resource] ] : professional learning for knowledge services / / Guy St. Clair ; with the participation of Lauren Albert
| Beyond degrees [[electronic resource] ] : professional learning for knowledge services / / Guy St. Clair ; with the participation of Lauren Albert |
| Autore | St. Clair Guy <1940-> |
| Edizione | [Reprint 2010] |
| Pubbl/distr/stampa | München, : K.G. Saur, 2003 |
| Descrizione fisica | 1 online resource (341 p.) |
| Disciplina | 004/.068/3 |
| Altri autori (Persone) | AlbertLauren |
| Collana | Information services management series |
| Soggetto topico |
Information services industry - Employees - Education (Continuing education)
Documentation, Services de - Personnel - Formation en cours d'emploi |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-283-40326-9
9786613403261 3-598-44002-2 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Front matter -- Contents -- Foreword -- Preface -- Part I. A Knowledge Services Profession -- Chapter One. Introduction -- Chapter Two. Point of Departure -- Chapter Three. Professional Learning -- Chapter Four. Professionalism, Accreditation, and Certification -- Chapter Five. Information, Knowledge Services, and the Organization -- Chapter Six. KD/KS: Knowledge Development/Knowledge Sharing: -- Chapter Seven. KD/KS: Qualification Management for the New Profession -- Part II. Learning in the Organization -- Chapter Eight. KD/KS: Conducting the Learning Audit -- Chapter Nine. KD/KS: Determining Goals and Expectations -- Chapter Ten. KD/KS: Defining the Approach -- Chapter Eleven. KD/KS: Establishing the Program -- Chapter Twelve. KD/KS: Managing the Program -- Part III. Epilogue, Final Thoughts and Bibliography -- Epilogue. KD/KS: The Future of Knowledge Services -- Backmatter |
| Record Nr. | UNINA-9910463941003321 |
St. Clair Guy <1940->
|
||
| München, : K.G. Saur, 2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Beyond degrees : professional learning for knowledge services / / Guy St. Clair ; with the participation of Lauren Albert
| Beyond degrees : professional learning for knowledge services / / Guy St. Clair ; with the participation of Lauren Albert |
| Autore | St. Clair Guy <1940-> |
| Edizione | [Reprint 2010] |
| Pubbl/distr/stampa | München, : K.G. Saur, 2003 |
| Descrizione fisica | 1 online resource (xxvi, 315 pages) |
| Disciplina | 004/.068/3 |
| Collana | Information services management series. |
| Soggetto topico | Information services industry - Employees - Education (Continuing education) |
| ISBN |
1-283-40326-9
9786613403261 3-598-44002-2 |
| Classificazione | AN 65800 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Front matter -- Contents -- Foreword -- Preface -- Part I. A Knowledge Services Profession -- Chapter One. Introduction -- Chapter Two. Point of Departure -- Chapter Three. Professional Learning -- Chapter Four. Professionalism, Accreditation, and Certification -- Chapter Five. Information, Knowledge Services, and the Organization -- Chapter Six. KD/KS: Knowledge Development/Knowledge Sharing: -- Chapter Seven. KD/KS: Qualification Management for the New Profession -- Part II. Learning in the Organization -- Chapter Eight. KD/KS: Conducting the Learning Audit -- Chapter Nine. KD/KS: Determining Goals and Expectations -- Chapter Ten. KD/KS: Defining the Approach -- Chapter Eleven. KD/KS: Establishing the Program -- Chapter Twelve. KD/KS: Managing the Program -- Part III. Epilogue, Final Thoughts and Bibliography -- Epilogue. KD/KS: The Future of Knowledge Services -- Backmatter |
| Record Nr. | UNINA-9910788773203321 |
|
St. Clair Guy <1940->
|
||
| München, : K.G. Saur, 2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Beyond degrees : professional learning for knowledge services / / Guy St. Clair ; with the participation of Lauren Albert
| Beyond degrees : professional learning for knowledge services / / Guy St. Clair ; with the participation of Lauren Albert |
| Autore | St. Clair Guy <1940-> |
| Edizione | [Reprint 2010] |
| Pubbl/distr/stampa | München, : K.G. Saur, 2003 |
| Descrizione fisica | 1 online resource (xxvi, 315 pages) |
| Disciplina | 004/.068/3 |
| Collana | Information services management series. |
| Soggetto topico | Information services industry - Employees - Education (Continuing education) |
| ISBN |
1-283-40326-9
9786613403261 3-598-44002-2 |
| Classificazione | AN 65800 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Front matter -- Contents -- Foreword -- Preface -- Part I. A Knowledge Services Profession -- Chapter One. Introduction -- Chapter Two. Point of Departure -- Chapter Three. Professional Learning -- Chapter Four. Professionalism, Accreditation, and Certification -- Chapter Five. Information, Knowledge Services, and the Organization -- Chapter Six. KD/KS: Knowledge Development/Knowledge Sharing: -- Chapter Seven. KD/KS: Qualification Management for the New Profession -- Part II. Learning in the Organization -- Chapter Eight. KD/KS: Conducting the Learning Audit -- Chapter Nine. KD/KS: Determining Goals and Expectations -- Chapter Ten. KD/KS: Defining the Approach -- Chapter Eleven. KD/KS: Establishing the Program -- Chapter Twelve. KD/KS: Managing the Program -- Part III. Epilogue, Final Thoughts and Bibliography -- Epilogue. KD/KS: The Future of Knowledge Services -- Backmatter |
| Record Nr. | UNINA-9910827609403321 |
|
St. Clair Guy <1940->
|
||
| München, : K.G. Saur, 2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Customer service in the information environment / / Guy St. Clair
| Customer service in the information environment / / Guy St. Clair |
| Autore | St. Clair Guy <1940-> |
| Edizione | [Reprint 2012] |
| Pubbl/distr/stampa | London ; ; New Jersey : , : Bowker-Saur, , [1993] |
| Descrizione fisica | 1 online resource (158 p.) |
| Disciplina | 338.4/70255 |
| Collana |
Information Services Management Series
Information services management |
| Soggetto topico |
Information services
Information services industry - Customer services |
| Soggetto genere / forma | Electronic books. |
| ISBN | 3-11-095678-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | part I. Customer service: an introduction -- part II. Initial stages -- part III. The players -- part Ivolume Key tools -- part volume Benefits to the customer/user. |
| Record Nr. | UNINA-9910463371003321 |
|
St. Clair Guy <1940->
|
||
| London ; ; New Jersey : , : Bowker-Saur, , [1993] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Customer service in the information environment / / Guy St. Clair
| Customer service in the information environment / / Guy St. Clair |
| Autore | St. Clair Guy <1940-> |
| Edizione | [Reprint 2012] |
| Pubbl/distr/stampa | London ; ; New Jersey : , : Bowker-Saur, , [1993] |
| Descrizione fisica | 1 online resource (158 p.) |
| Disciplina | 338.4/70255 |
| Collana |
Information Services Management Series
Information services management |
| Soggetto topico |
Information services
Information services industry - Customer services |
| ISBN | 3-11-095678-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | part I. Customer service: an introduction -- part II. Initial stages -- part III. The players -- part Ivolume Key tools -- part volume Benefits to the customer/user. |
| Record Nr. | UNINA-9910789092203321 |
|
St. Clair Guy <1940->
|
||
| London ; ; New Jersey : , : Bowker-Saur, , [1993] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Customer service in the information environment / / Guy St. Clair
| Customer service in the information environment / / Guy St. Clair |
| Autore | St. Clair Guy <1940-> |
| Edizione | [Reprint 2012] |
| Pubbl/distr/stampa | London ; ; New Jersey : , : Bowker-Saur, , [1993] |
| Descrizione fisica | 1 online resource (158 p.) |
| Disciplina | 338.4/70255 |
| Collana |
Information Services Management Series
Information services management |
| Soggetto topico |
Information services
Information services industry - Customer services |
| ISBN | 3-11-095678-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | part I. Customer service: an introduction -- part II. Initial stages -- part III. The players -- part Ivolume Key tools -- part volume Benefits to the customer/user. |
| Record Nr. | UNINA-9910809889703321 |
|
St. Clair Guy <1940->
|
||
| London ; ; New Jersey : , : Bowker-Saur, , [1993] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Entrepreneurial librarianship : the key to effective information services management / / Guy St. Clair
| Entrepreneurial librarianship : the key to effective information services management / / Guy St. Clair |
| Autore | St. Clair Guy <1940-> |
| Edizione | [Reprint 2012] |
| Pubbl/distr/stampa | London, [England] : , : Bowker-Saur, , 1996 |
| Descrizione fisica | 1 online resource (206 p.) |
| Disciplina | 025.52068 |
| Collana | Information Services Management Series |
| Soggetto topico |
Information services - Management
Library administration |
| Soggetto genere / forma | Electronic books. |
| ISBN | 3-11-095677-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Frontmatter -- The author -- Introduction to the series -- Contents -- Introduction: Embracing the entrepreneurial perspective -- Foreword -- Chapter One. Entrepreneurial librarianship -- Chapter Two. Risk-taking in the information services environment -- Chapter Three. The entrepreneurial advantage in information services -- Chapter Four. 'The shifting paradigms' -- Chapter Five. Setting the entrepreneurial standards -- Chapter Six. Convincing the nay-sayers -- Chapter Seven. The entrepreneurial manager: authority, accountability, responsibility -- Chapter Eight. The entrepreneurial workplace -- Chapter Nine. Constant improvement, or 'getting better all the time' -- Chapter Ten. When it doesn't work: dealing with the downside -- Chapter Eleven. The tangible payoffs: making a profit from the organization's investment in information services -- Chapter Twelve. Entrepreneurial rewards -- Chapter thirteen. Can we do it? -- Selected bibliography -- Index |
| Record Nr. | UNINA-9910463367003321 |
|
St. Clair Guy <1940->
|
||
| London, [England] : , : Bowker-Saur, , 1996 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Entrepreneurial librarianship : the key to effective information services management / / Guy St. Clair
| Entrepreneurial librarianship : the key to effective information services management / / Guy St. Clair |
| Autore | St. Clair Guy <1940-> |
| Edizione | [Reprint 2012] |
| Pubbl/distr/stampa | London, [England] : , : Bowker-Saur, , 1996 |
| Descrizione fisica | 1 online resource (206 p.) |
| Disciplina | 025.52068 |
| Collana | Information Services Management Series |
| Soggetto topico |
Information services - Management
Library administration |
| ISBN | 3-11-095677-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Frontmatter -- The author -- Introduction to the series -- Contents -- Introduction: Embracing the entrepreneurial perspective -- Foreword -- Chapter One. Entrepreneurial librarianship -- Chapter Two. Risk-taking in the information services environment -- Chapter Three. The entrepreneurial advantage in information services -- Chapter Four. 'The shifting paradigms' -- Chapter Five. Setting the entrepreneurial standards -- Chapter Six. Convincing the nay-sayers -- Chapter Seven. The entrepreneurial manager: authority, accountability, responsibility -- Chapter Eight. The entrepreneurial workplace -- Chapter Nine. Constant improvement, or 'getting better all the time' -- Chapter Ten. When it doesn't work: dealing with the downside -- Chapter Eleven. The tangible payoffs: making a profit from the organization's investment in information services -- Chapter Twelve. Entrepreneurial rewards -- Chapter thirteen. Can we do it? -- Selected bibliography -- Index |
| Record Nr. | UNINA-9910789092003321 |
|
St. Clair Guy <1940->
|
||
| London, [England] : , : Bowker-Saur, , 1996 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Entrepreneurial librarianship : the key to effective information services management / / Guy St. Clair
| Entrepreneurial librarianship : the key to effective information services management / / Guy St. Clair |
| Autore | St. Clair Guy <1940-> |
| Edizione | [Reprint 2012] |
| Pubbl/distr/stampa | London, [England] : , : Bowker-Saur, , 1996 |
| Descrizione fisica | 1 online resource (206 p.) |
| Disciplina | 025.52068 |
| Collana | Information Services Management Series |
| Soggetto topico |
Information services - Management
Library administration |
| ISBN | 3-11-095677-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Frontmatter -- The author -- Introduction to the series -- Contents -- Introduction: Embracing the entrepreneurial perspective -- Foreword -- Chapter One. Entrepreneurial librarianship -- Chapter Two. Risk-taking in the information services environment -- Chapter Three. The entrepreneurial advantage in information services -- Chapter Four. 'The shifting paradigms' -- Chapter Five. Setting the entrepreneurial standards -- Chapter Six. Convincing the nay-sayers -- Chapter Seven. The entrepreneurial manager: authority, accountability, responsibility -- Chapter Eight. The entrepreneurial workplace -- Chapter Nine. Constant improvement, or 'getting better all the time' -- Chapter Ten. When it doesn't work: dealing with the downside -- Chapter Eleven. The tangible payoffs: making a profit from the organization's investment in information services -- Chapter Twelve. Entrepreneurial rewards -- Chapter thirteen. Can we do it? -- Selected bibliography -- Index |
| Record Nr. | UNINA-9910816765103321 |
|
St. Clair Guy <1940->
|
||
| London, [England] : , : Bowker-Saur, , 1996 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Total quality management in information services / / Guy St Clair
| Total quality management in information services / / Guy St Clair |
| Autore | St. Clair Guy <1940-> |
| Edizione | [Reprint 2012] |
| Pubbl/distr/stampa | London, [England] : , : Bowker-Saur, , 1997 |
| Descrizione fisica | 1 online resource (287 p.) |
| Disciplina | 025.52068 |
| Collana | Information Services Management Series |
| Soggetto topico |
Information services - Management
Total quality management |
| Soggetto genere / forma | Electronic books. |
| ISBN | 3-11-096398-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: 'Total quality management means quality service' -- Part 1 Quality and Information Services -- Part 2 TQM - the Critical Components for Information Services -- Part 3 Bringing quality management to information services -- Selected bibliography -- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- Index |
| Record Nr. | UNINA-9910463651903321 |
|
St. Clair Guy <1940->
|
||
| London, [England] : , : Bowker-Saur, , 1997 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
