Info
- Utilizzare la checkbox di selezione a fianco di ciascun documento per attivare le funzionalità di stampa, invio email, download nei formati disponibili del (i) record.
Global Perspectives on Service Science: Japan / / edited by Stephen K. Kwan, James C. Spohrer, Yuriko Sawatani
| Global Perspectives on Service Science: Japan / / edited by Stephen K. Kwan, James C. Spohrer, Yuriko Sawatani |
| Edizione | [1st ed. 2016.] |
| Pubbl/distr/stampa | New York, NY : , : Springer New York : , : Imprint : Springer, , 2016 |
| Descrizione fisica | 1 online resource (XIII, 349 p. 125 illus., 50 illus. in color.) |
| Disciplina | 658.4034 |
| Collana | Service Science: Research and Innovations in the Service Economy |
| Soggetto topico |
Business logistics
Electronic data processing - Management Technological innovations Business information services Service industries Supply Chain Management IT Operations Innovation and Technology Management Business Information Systems Services |
| ISBN | 1-4939-3594-1 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction -- Service Innovation in Japan and Service-Dominant Logic -- Context Management Approach to Value Co-Creation: Toward Dynamic Process Model of Customer as Value Co-Creator -- Human Behavior Observation for Service Science -- Community-based participatory service engineering: Case studies and technologies -- Methodology of Workshop-Based Innovative System Design Grounded in Systems Engineering and Design Thinking -- Wants Chain Analysis: Analysis and design methods of social systems taking into consideration the diversity of people’s needs -- Interactive Service Design Method: Application to Aircraft Operations at Haneda Airport -- Service Design in Tourism: Encouraging a cooperative relationship between professional design and non-professional design -- Value Co-Creation Process and Value Orchestration Platform -- Formalizing expert knowledge through machine learning -- Agent-based Simulation for Service Science -- Temporal-Spatial Collaboration Support for Nursing and Caregiving Services -- Quest for Equation of Life: Scientific Constraints on How We Spend our Time -- The Spread of Services and Consumer Value Co-Creation -- Sustainability and Scalability in Japanese Creative Services -- Knowledge Structuring Tools for Decision Support Service: An Overview of Citation-based Approach -- R&D servitization in the manufacturing industry -- MANGA-case training for global service science -- Creation of Service Science Curriculum for Customer-Oriented Business Innovation -- Service Engineering Road Map of Ministry of Economy Trade and Industry in Japan. |
| Record Nr. | UNINA-9910254668203321 |
| New York, NY : , : Springer New York : , : Imprint : Springer, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Handbook of Service Science, Volume II / / edited by Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer, Kelly Lyons, Lia Patrício, Yuriko Sawatani
| Handbook of Service Science, Volume II / / edited by Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer, Kelly Lyons, Lia Patrício, Yuriko Sawatani |
| Edizione | [1st ed. 2019.] |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing : , : Imprint : Springer, , 2019 |
| Descrizione fisica | 1 online resource (837 pages) |
| Disciplina | 658 |
| Collana | Service Science: Research and Innovations in the Service Economy |
| Soggetto topico |
Operations research
Electronic data processing - Management Management Marketing Operations Research and Decision Theory IT Operations |
| ISBN | 3-319-98512-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1 Introduction: Why Another Handbook? -- 2 Service Timing: Designing and Executing Service in a Dynamic Environment -- 3 Designing Service Systems to Enhance Perceived Decision Control -- 4 The Sequence of Service: An Affect Perspective to Service Scheduling -- 5 Customer Adoption of AI in Service Encounters -- 6 Optimal Structure of Experiential Services: Review and Extensions -- 7 A Human-centered, Multidisciplinary, and Transformative Approach to Service Science: A Service Design Perspective -- 8 Emerging Design Research Themes: A Research Review from Design, Service, and Management Studies -- 9 High-tech vs. High Touch Service Design in Healthcare: A Case for Considering the Emotional Biorhythm of the Patient in Technology Interventions -- 10 Customer Experience Analytics: Dynamic Customer-Centric Model -- 11 The Future of Service Systems: From Synergetics to Multi-Sided Platforms -- 12 Using Employees’ Collective Intelligence for Service Innovation: Theory and Instruments -- 13 A Multilayer Framework for Service System Analysis -- 14 People and Social Interaction: Drivers of Service Innovation -- 15 Queues in Service Systems: Some Unusual Applications -- 16 Clarifying the Concept of Smart Service Systems -- 17 Exploring the Journey to Services -- 18 Digital Workers in Nested, Networked Holistic Service Systems: A New Workplace Culture from a Service Science Perspective -- 19 Visualizing and Improving Service Processes with PCN Analysis -- 20 Value-in-Context: An Exploration of the Context of Value and the Value of Context -- 21 On the Evolution of Service Ecosystems: A Study of the Emerging API Economy -- 22 Institutionalization Process of Service Innovation: Overcoming Competing Institutional Logics in Service Ecosystems -- 23 Innovation in Sociomaterial Practices. The Case of IoE in The Healthcare Ecosystem -- 24 Toward the Service Science of Education -- 25 Leveraging Big Data Platform Technologies and Analytics to Enhance Smart City Mobility Services -- 26 Population Health as a Network of Services: Integration of Health, Education, and Social Services -- 27 Incremental and Radical Service Innovation in Healthcare -- 28 Further Advancing Service Science with Service-Dominant Logic: Service Ecosystems, Institutions, and their Implications for Innovation -- 29 On the Ethical Implications of Big Data in Service Systems -- 30 Service-Dominant Logic: Inward and Outward Views -- 31 Service Economies and Complexity -- 32 A Perspective on the Field of Service Science -- 33 Embedding Humans into Service Systems Analysis: The Evolution of Mathematical Thinking about Services -- 34 The Demolition of Service Scientists’ Cultural-boundaries -- 35 Capturing Value in the Service Economy -- 36 Service as Intersubjective Struggle. . |
| Record Nr. | UNINA-9910337813503321 |
| Cham : , : Springer International Publishing : , : Imprint : Springer, , 2019 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||