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Benchmarking in services [[electronic resource] /] / guest editors, Jaideep G. Motwani and Victor E. Sower
Benchmarking in services [[electronic resource] /] / guest editors, Jaideep G. Motwani and Victor E. Sower
Pubbl/distr/stampa Bradford, England, : Emerald Group Publishing, c2006
Descrizione fisica 1 online resource (163 p.)
Disciplina 658/.562
Altri autori (Persone) MotwaniJaideep G
SowerVictor E
Collana Benchmarking, an international journal
Soggetto topico Benchmarking (Management)
Total quality management
Soggetto genere / forma Electronic books.
ISBN 1-280-54713-8
9786610547135
1-84663-029-0
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Guest editorial; Identifying and studying "best-performing" services; Profitability in professional sports and benchmarking: the case of NBA franchises; The internal performance measures of bank lending: a value-added approach; Integrating quality function deployment and benchmarking to achieve greater profitability; A framework for information services: benchmarking for countries and companies; Laboratory service evaluation: laboratory product model and the supply chain
Understanding the challenges of implementing best practices in hospitality and tourism SMEsBenchmarking customer service on the internet: best practices from family businesses; Success factors for achieving high service revenues in manufacturing companies
Record Nr. UNINA-9910450400803321
Bradford, England, : Emerald Group Publishing, c2006
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Benchmarking in services [[electronic resource] /] / guest editors, Jaideep G. Motwani and Victor E. Sower
Benchmarking in services [[electronic resource] /] / guest editors, Jaideep G. Motwani and Victor E. Sower
Pubbl/distr/stampa Bradford, England, : Emerald Group Publishing, c2006
Descrizione fisica 1 online resource (163 p.)
Disciplina 658/.562
Altri autori (Persone) MotwaniJaideep G
SowerVictor E
Collana Benchmarking, an international journal
Soggetto topico Benchmarking (Management)
Total quality management
ISBN 1-280-54713-8
9786610547135
1-84663-029-0
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Guest editorial; Identifying and studying "best-performing" services; Profitability in professional sports and benchmarking: the case of NBA franchises; The internal performance measures of bank lending: a value-added approach; Integrating quality function deployment and benchmarking to achieve greater profitability; A framework for information services: benchmarking for countries and companies; Laboratory service evaluation: laboratory product model and the supply chain
Understanding the challenges of implementing best practices in hospitality and tourism SMEsBenchmarking customer service on the internet: best practices from family businesses; Success factors for achieving high service revenues in manufacturing companies
Record Nr. UNINA-9910783536203321
Bradford, England, : Emerald Group Publishing, c2006
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Benchmarking in services / / guest editors, Jaideep G. Motwani and Victor E. Sower
Benchmarking in services / / guest editors, Jaideep G. Motwani and Victor E. Sower
Edizione [1st ed.]
Pubbl/distr/stampa Bradford, England, : Emerald Group Publishing, c2006
Descrizione fisica 1 online resource (163 p.)
Disciplina 658/.562
Altri autori (Persone) MotwaniJaideep G
SowerVictor E
Collana Benchmarking, an international journal
Soggetto topico Benchmarking (Management)
Total quality management
ISBN 1-280-54713-8
9786610547135
1-84663-029-0
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Guest editorial; Identifying and studying "best-performing" services; Profitability in professional sports and benchmarking: the case of NBA franchises; The internal performance measures of bank lending: a value-added approach; Integrating quality function deployment and benchmarking to achieve greater profitability; A framework for information services: benchmarking for countries and companies; Laboratory service evaluation: laboratory product model and the supply chain
Understanding the challenges of implementing best practices in hospitality and tourism SMEsBenchmarking customer service on the internet: best practices from family businesses; Success factors for achieving high service revenues in manufacturing companies
Record Nr. UNINA-9910812050703321
Bradford, England, : Emerald Group Publishing, c2006
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
RFID for the supply chain and operations professional [[electronic resource] /] / Pamela Zelbst and Victor Sower
RFID for the supply chain and operations professional [[electronic resource] /] / Pamela Zelbst and Victor Sower
Autore Zelbst Pamela
Edizione [1st ed.]
Pubbl/distr/stampa [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, c2012
Descrizione fisica 1 online resource (149 p.)
Disciplina 658.787
Altri autori (Persone) SowerVictor E
Collana Supply and operations management collection
Soggetto topico Radio frequency identification systems
Business logistics
Soggetto genere / forma Electronic books.
Soggetto non controllato RFID
effectiveness
efficiency
timeliness
agility
inventory management
asset tracking
real-time information systems
RFID integration
RFID implementation
customer responsiveness
ISBN 1-78268-092-6
1-283-89296-0
1-60649-269-1
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto List of illustrations -- Abbreviations and acronyms -- Acknowledgments -- 1. RFID basics -- 2. RFID technology essentials -- 3. Uses of RFID technology -- 4. RFID is not a solution waiting for a problem -- 5. Implementing RFID -- 6. Business cases for RFID -- 7. Conclusions -- Appendix. RFID standards -- Notes -- References -- Index.
Record Nr. UNINA-9910457435103321
Zelbst Pamela  
[New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, c2012
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
RFID for the supply chain and operations professional [[electronic resource] /] / Pamela Zelbst and Victor Sower
RFID for the supply chain and operations professional [[electronic resource] /] / Pamela Zelbst and Victor Sower
Autore Zelbst Pamela
Edizione [1st ed.]
Pubbl/distr/stampa [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, c2012
Descrizione fisica 1 online resource (149 p.)
Disciplina 658.787
Altri autori (Persone) SowerVictor E
Collana Supply and operations management collection
Soggetto topico Radio frequency identification systems
Business logistics
Soggetto genere / forma Electronic books.
Soggetto non controllato RFID
effectiveness
efficiency
timeliness
agility
inventory management
asset tracking
real-time information systems
RFID integration
RFID implementation
customer responsiveness
ISBN 1-78268-092-6
1-283-89296-0
1-60649-269-1
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto List of illustrations -- Abbreviations and acronyms -- Acknowledgments -- 1. RFID basics -- 2. RFID technology essentials -- 3. Uses of RFID technology -- 4. RFID is not a solution waiting for a problem -- 5. Implementing RFID -- 6. Business cases for RFID -- 7. Conclusions -- Appendix. RFID standards -- Notes -- References -- Index.
Record Nr. UNINA-9910525358903321
Zelbst Pamela  
[New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, c2012
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui