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Convergence : user expectations, communications enablers and business opportunities / / Christian Saxtoft
Convergence : user expectations, communications enablers and business opportunities / / Christian Saxtoft
Autore Saxtoft Christian
Pubbl/distr/stampa Hoboken, New Jersey : , : John Wiley, , c2008
Descrizione fisica 1 online resource (252 p.)
Disciplina 384
621.382
Collana Telecoms explained
Soggetto topico Telecommunication
Business - Communication systems
ISBN 1-282-34978-3
9786612349782
0-470-98779-0
0-470-98778-2
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Introduction -- List of Abbreviations -- PART I: EXPERIENCE OF THE END-USER -- Chapter 1: Communications in a User Perspective -- 1.1 History of the Communications Services Users -- 1.2 The 'Long Tail' -- 1.3 A Fragmented User Community -- 1.4 Knowledge: A Human Resource -- 1.5 Summary -- 1.6 References -- Chapter 2: The Convergence Culture Square -- 2.1 Different Dimensions to Convergence -- 2.2 Social Changes -- 2.2.1 Consumer Production -- 2.2.2 A Participatory Culture -- 2.3 Convergence in Thinking -- 2.4 Change Management Challenges -- 2.5 Value Perception -- 2.5.1 Management of User Expectations -- 2.5.2 Terminal-Based Services -- 2.6 Summary -- 2.7 References -- PART II: CONVERGENT BUSINESS MODELS -- Chapter 3: Market Trends and Predictions -- 3.1 Towards End-User Focus -- 3.2 Changing Patterns in the Communications Industry -- 3.2.1 Classification of CSPs -- 3.2.2 User Behaviour -- 3.3 Important Market Characteristics -- 3.4 Value Systems in the Communications Industry -- 3.4.1 Sustainable Competitive Advantage -- 3.4.2 Brand Value -- 3.4.3 Psychological Factors that Influence Consumers -- 3.4.4 End-User Influence on the Value System -- 3.5 Value Grid in the Communications Industry -- 3.6 Summary -- 3.7 References -- Chapter 4: Structures and Strategies -- 4.1 The Competitive Environment -- 4.2 Diminishing Control -- 4.3 Web 2.0-Driven Business Models -- 4.4 The Sphere of Influence -- 4.5 User Expectations -- 4.6 Advertising -- 4.6.1 Contents-Sensitive Advertising -- 4.6.2 User Privacy Versus User Benefits -- 4.6.3 Respect for the User -- 4.7 Summary -- 4.8 References -- Chapter 5: Strategic Opportunities -- 5.1 Generic Business Strategies -- 5.2 Quality Versus Cost: A Trade-Off -- 5.3 'Lean Operator' and Beyond -- 5.4 Summary -- 5.5 References -- PART III: TECHNOLOGIES AND SERVICES -- Chapter 6: Enabling Technologies -- 6.1 Core Network Technologies and Systems -- 6.1.1 IP Multimedia Subsystem -- 6.1.2 Service Delivery Framework -- 6.2 Access Network Technologies and Systems.
6.2.1 Fixed-Line Access -- 6.2.2 Wireless Access -- 6.3 Consumer Products -- 6.3.1 Mobile Terminal Evolution -- 6.3.2 Home Entertainment Hub -- 6.4 Summary -- 6.5 References -- Chapter 7: Convergent Services and Systems -- 7.1 Services on Mobile Terminals -- 7.2 Television and Video Services -- 7.2.1 IPTV -- 7.2.2 Internet Video -- 7.2.3 Mobile TV -- 7.2.4 Digital TV Broadcasting -- 7.3 Other Convergent Services -- 7.3.1 Music Downloading -- 7.3.2 Radio Listening -- 7.4 Fixed-Mobile Convergence -- 7.5 Summary -- 7.6 References -- PART IV: BUSINESS PROCESSES IN CONVERGENT COMMUNICATIONS MARKETS -- Chapter 8: Management of Convergent Services -- 8.1 Enterprise Software Environment -- 8.1.1 Customer Relationship Management -- 8.1.2 Enterprise Resource Planning -- 8.1.3 Operations Support Systems -- 8.1.4 Business Support Systems -- 8.2 Enterprise System Integration Challenges -- 8.2.1 Enterprise Architecture Frameworks -- 8.2.2 Service-Oriented Architecture -- 8.3 Enterprise Process Optimization -- 8.3.1 Telecommunications Process Framework -- 8.3.2 IT Process Framework -- 8.3.3 Cross-network Optimization Challenges -- 8.3.4 Process Mapping -- 8.3.5 Simplified Process Loops -- 8.4 Methodologies for Business Process Optimization -- 8.4.1 Business Process Management -- 8.4.2 BPM Automation -- 8.5 Summary -- 8.6 References -- Chapter 9: New Business Opportunities -- 9.1 The Network / a Managed Dynamic Business Asset -- 9.1.1 Business Opportunity Management -- 9.1.2 A Business Management Paradigm Shift -- 9.1.3 Business Data Requirements -- 9.2 Knowledge Based Organisations -- 9.2.1 Scarcity of Network Capacity -- 9.2.2 Scarcity of Service Innovation -- 9.2.3 Scarcity of Customer Attention -- 9.2.4 Scarcity of Business Evolution -- 9.3 Opportunities in Outsourcing -- 9.4 Summary -- 9.5 References -- Chapter 10: Management of User Expectations -- 10.1 Mobile Terminals and Convergence of Services -- 10.2 Control of End-User QoE -- 10.3 Terminal Characteristics and User Preferences.
10.4 CSP Crossroads -- 10.5 Summary -- 10.6 References -- Chapter 11: Billing and Convergent Charging -- 11.1 Convergent Charging System Architecture -- 11.1.1 Hybrid Tariffs -- 11.1.2 Mobile Payment -- 11.2 Standardized Charging and Billing Frameworks -- 11.3 Data Sources in Charging and Billing Systems -- 11.3.1 Charging Data -- 11.3.2 Billing Data -- 11.4 Summary -- 11.5 References -- PART V: CONVERGENCE AND BEYOND -- Chapter 12: Innovation and New Opportunities -- 12.1 Categories of Innovation -- 12.1.1 Scope of Innovation Processes -- 12.1.2 Depth of Innovation Processes -- 12.2 Methods to Facilitate Innovation -- 12.2.1 Execution Processes -- 12.2.2 Creativity Processes -- 12.3 Innovation Frameworks -- 12.3.1 Theory of Inventive Problem Solving -- 12.3.2 Organizational Challenges -- 12.4 Convergence of Experience -- 12.4.1 Human Interfaces -- 12.4.2 Social Networking -- 12.5 Future Trends -- 12.5.1 Beyond Web 2.0 -- 12.5.2 Crossing the Line -- 12.6 Summary -- 12.7 References -- Chapter 13: The Future of Communications -- 13.1 A Different Paradigm -- 13.1.1 Changes to the Value Chain -- 13.1.2 Convergence Culture -- 13.2 The New Challenges -- 13.2.1 The Competence Trap -- 13.2.2 Eight Primary Challenges and Opportunities -- 13.2.3 Overview of Challenges and Opportunities -- 13.3 The New Horizons -- 13.4 Summary -- 13.5 References -- Index.
Record Nr. UNINA-9910144522203321
Saxtoft Christian  
Hoboken, New Jersey : , : John Wiley, , c2008
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Convergence : user expectations, communications enablers and business opportunities / / Christian Saxtoft
Convergence : user expectations, communications enablers and business opportunities / / Christian Saxtoft
Autore Saxtoft Christian
Pubbl/distr/stampa Hoboken, New Jersey : , : John Wiley, , c2008
Descrizione fisica 1 online resource (252 p.)
Disciplina 384
621.382
Collana Telecoms explained
Soggetto topico Telecommunication
Business - Communication systems
ISBN 1-282-34978-3
9786612349782
0-470-98779-0
0-470-98778-2
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Introduction -- List of Abbreviations -- PART I: EXPERIENCE OF THE END-USER -- Chapter 1: Communications in a User Perspective -- 1.1 History of the Communications Services Users -- 1.2 The 'Long Tail' -- 1.3 A Fragmented User Community -- 1.4 Knowledge: A Human Resource -- 1.5 Summary -- 1.6 References -- Chapter 2: The Convergence Culture Square -- 2.1 Different Dimensions to Convergence -- 2.2 Social Changes -- 2.2.1 Consumer Production -- 2.2.2 A Participatory Culture -- 2.3 Convergence in Thinking -- 2.4 Change Management Challenges -- 2.5 Value Perception -- 2.5.1 Management of User Expectations -- 2.5.2 Terminal-Based Services -- 2.6 Summary -- 2.7 References -- PART II: CONVERGENT BUSINESS MODELS -- Chapter 3: Market Trends and Predictions -- 3.1 Towards End-User Focus -- 3.2 Changing Patterns in the Communications Industry -- 3.2.1 Classification of CSPs -- 3.2.2 User Behaviour -- 3.3 Important Market Characteristics -- 3.4 Value Systems in the Communications Industry -- 3.4.1 Sustainable Competitive Advantage -- 3.4.2 Brand Value -- 3.4.3 Psychological Factors that Influence Consumers -- 3.4.4 End-User Influence on the Value System -- 3.5 Value Grid in the Communications Industry -- 3.6 Summary -- 3.7 References -- Chapter 4: Structures and Strategies -- 4.1 The Competitive Environment -- 4.2 Diminishing Control -- 4.3 Web 2.0-Driven Business Models -- 4.4 The Sphere of Influence -- 4.5 User Expectations -- 4.6 Advertising -- 4.6.1 Contents-Sensitive Advertising -- 4.6.2 User Privacy Versus User Benefits -- 4.6.3 Respect for the User -- 4.7 Summary -- 4.8 References -- Chapter 5: Strategic Opportunities -- 5.1 Generic Business Strategies -- 5.2 Quality Versus Cost: A Trade-Off -- 5.3 'Lean Operator' and Beyond -- 5.4 Summary -- 5.5 References -- PART III: TECHNOLOGIES AND SERVICES -- Chapter 6: Enabling Technologies -- 6.1 Core Network Technologies and Systems -- 6.1.1 IP Multimedia Subsystem -- 6.1.2 Service Delivery Framework -- 6.2 Access Network Technologies and Systems.
6.2.1 Fixed-Line Access -- 6.2.2 Wireless Access -- 6.3 Consumer Products -- 6.3.1 Mobile Terminal Evolution -- 6.3.2 Home Entertainment Hub -- 6.4 Summary -- 6.5 References -- Chapter 7: Convergent Services and Systems -- 7.1 Services on Mobile Terminals -- 7.2 Television and Video Services -- 7.2.1 IPTV -- 7.2.2 Internet Video -- 7.2.3 Mobile TV -- 7.2.4 Digital TV Broadcasting -- 7.3 Other Convergent Services -- 7.3.1 Music Downloading -- 7.3.2 Radio Listening -- 7.4 Fixed-Mobile Convergence -- 7.5 Summary -- 7.6 References -- PART IV: BUSINESS PROCESSES IN CONVERGENT COMMUNICATIONS MARKETS -- Chapter 8: Management of Convergent Services -- 8.1 Enterprise Software Environment -- 8.1.1 Customer Relationship Management -- 8.1.2 Enterprise Resource Planning -- 8.1.3 Operations Support Systems -- 8.1.4 Business Support Systems -- 8.2 Enterprise System Integration Challenges -- 8.2.1 Enterprise Architecture Frameworks -- 8.2.2 Service-Oriented Architecture -- 8.3 Enterprise Process Optimization -- 8.3.1 Telecommunications Process Framework -- 8.3.2 IT Process Framework -- 8.3.3 Cross-network Optimization Challenges -- 8.3.4 Process Mapping -- 8.3.5 Simplified Process Loops -- 8.4 Methodologies for Business Process Optimization -- 8.4.1 Business Process Management -- 8.4.2 BPM Automation -- 8.5 Summary -- 8.6 References -- Chapter 9: New Business Opportunities -- 9.1 The Network / a Managed Dynamic Business Asset -- 9.1.1 Business Opportunity Management -- 9.1.2 A Business Management Paradigm Shift -- 9.1.3 Business Data Requirements -- 9.2 Knowledge Based Organisations -- 9.2.1 Scarcity of Network Capacity -- 9.2.2 Scarcity of Service Innovation -- 9.2.3 Scarcity of Customer Attention -- 9.2.4 Scarcity of Business Evolution -- 9.3 Opportunities in Outsourcing -- 9.4 Summary -- 9.5 References -- Chapter 10: Management of User Expectations -- 10.1 Mobile Terminals and Convergence of Services -- 10.2 Control of End-User QoE -- 10.3 Terminal Characteristics and User Preferences.
10.4 CSP Crossroads -- 10.5 Summary -- 10.6 References -- Chapter 11: Billing and Convergent Charging -- 11.1 Convergent Charging System Architecture -- 11.1.1 Hybrid Tariffs -- 11.1.2 Mobile Payment -- 11.2 Standardized Charging and Billing Frameworks -- 11.3 Data Sources in Charging and Billing Systems -- 11.3.1 Charging Data -- 11.3.2 Billing Data -- 11.4 Summary -- 11.5 References -- PART V: CONVERGENCE AND BEYOND -- Chapter 12: Innovation and New Opportunities -- 12.1 Categories of Innovation -- 12.1.1 Scope of Innovation Processes -- 12.1.2 Depth of Innovation Processes -- 12.2 Methods to Facilitate Innovation -- 12.2.1 Execution Processes -- 12.2.2 Creativity Processes -- 12.3 Innovation Frameworks -- 12.3.1 Theory of Inventive Problem Solving -- 12.3.2 Organizational Challenges -- 12.4 Convergence of Experience -- 12.4.1 Human Interfaces -- 12.4.2 Social Networking -- 12.5 Future Trends -- 12.5.1 Beyond Web 2.0 -- 12.5.2 Crossing the Line -- 12.6 Summary -- 12.7 References -- Chapter 13: The Future of Communications -- 13.1 A Different Paradigm -- 13.1.1 Changes to the Value Chain -- 13.1.2 Convergence Culture -- 13.2 The New Challenges -- 13.2.1 The Competence Trap -- 13.2.2 Eight Primary Challenges and Opportunities -- 13.2.3 Overview of Challenges and Opportunities -- 13.3 The New Horizons -- 13.4 Summary -- 13.5 References -- Index.
Record Nr. UNINA-9910830815103321
Saxtoft Christian  
Hoboken, New Jersey : , : John Wiley, , c2008
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Convergence : user expectations, communications enablers and business opportunities / / Christian Saxtoft
Convergence : user expectations, communications enablers and business opportunities / / Christian Saxtoft
Autore Saxtoft Christian
Pubbl/distr/stampa Hoboken, N.J., : John Wiley, c2008
Descrizione fisica 1 online resource (252 p.)
Disciplina 384
Collana Telecoms explained
Soggetto topico Telecommunication
Business - Communication systems
ISBN 1-282-34978-3
9786612349782
0-470-98779-0
0-470-98778-2
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Introduction -- List of Abbreviations -- PART I: EXPERIENCE OF THE END-USER -- Chapter 1: Communications in a User Perspective -- 1.1 History of the Communications Services Users -- 1.2 The 'Long Tail' -- 1.3 A Fragmented User Community -- 1.4 Knowledge: A Human Resource -- 1.5 Summary -- 1.6 References -- Chapter 2: The Convergence Culture Square -- 2.1 Different Dimensions to Convergence -- 2.2 Social Changes -- 2.2.1 Consumer Production -- 2.2.2 A Participatory Culture -- 2.3 Convergence in Thinking -- 2.4 Change Management Challenges -- 2.5 Value Perception -- 2.5.1 Management of User Expectations -- 2.5.2 Terminal-Based Services -- 2.6 Summary -- 2.7 References -- PART II: CONVERGENT BUSINESS MODELS -- Chapter 3: Market Trends and Predictions -- 3.1 Towards End-User Focus -- 3.2 Changing Patterns in the Communications Industry -- 3.2.1 Classification of CSPs -- 3.2.2 User Behaviour -- 3.3 Important Market Characteristics -- 3.4 Value Systems in the Communications Industry -- 3.4.1 Sustainable Competitive Advantage -- 3.4.2 Brand Value -- 3.4.3 Psychological Factors that Influence Consumers -- 3.4.4 End-User Influence on the Value System -- 3.5 Value Grid in the Communications Industry -- 3.6 Summary -- 3.7 References -- Chapter 4: Structures and Strategies -- 4.1 The Competitive Environment -- 4.2 Diminishing Control -- 4.3 Web 2.0-Driven Business Models -- 4.4 The Sphere of Influence -- 4.5 User Expectations -- 4.6 Advertising -- 4.6.1 Contents-Sensitive Advertising -- 4.6.2 User Privacy Versus User Benefits -- 4.6.3 Respect for the User -- 4.7 Summary -- 4.8 References -- Chapter 5: Strategic Opportunities -- 5.1 Generic Business Strategies -- 5.2 Quality Versus Cost: A Trade-Off -- 5.3 'Lean Operator' and Beyond -- 5.4 Summary -- 5.5 References -- PART III: TECHNOLOGIES AND SERVICES -- Chapter 6: Enabling Technologies -- 6.1 Core Network Technologies and Systems -- 6.1.1 IP Multimedia Subsystem -- 6.1.2 Service Delivery Framework -- 6.2 Access Network Technologies and Systems.
6.2.1 Fixed-Line Access -- 6.2.2 Wireless Access -- 6.3 Consumer Products -- 6.3.1 Mobile Terminal Evolution -- 6.3.2 Home Entertainment Hub -- 6.4 Summary -- 6.5 References -- Chapter 7: Convergent Services and Systems -- 7.1 Services on Mobile Terminals -- 7.2 Television and Video Services -- 7.2.1 IPTV -- 7.2.2 Internet Video -- 7.2.3 Mobile TV -- 7.2.4 Digital TV Broadcasting -- 7.3 Other Convergent Services -- 7.3.1 Music Downloading -- 7.3.2 Radio Listening -- 7.4 Fixed-Mobile Convergence -- 7.5 Summary -- 7.6 References -- PART IV: BUSINESS PROCESSES IN CONVERGENT COMMUNICATIONS MARKETS -- Chapter 8: Management of Convergent Services -- 8.1 Enterprise Software Environment -- 8.1.1 Customer Relationship Management -- 8.1.2 Enterprise Resource Planning -- 8.1.3 Operations Support Systems -- 8.1.4 Business Support Systems -- 8.2 Enterprise System Integration Challenges -- 8.2.1 Enterprise Architecture Frameworks -- 8.2.2 Service-Oriented Architecture -- 8.3 Enterprise Process Optimization -- 8.3.1 Telecommunications Process Framework -- 8.3.2 IT Process Framework -- 8.3.3 Cross-network Optimization Challenges -- 8.3.4 Process Mapping -- 8.3.5 Simplified Process Loops -- 8.4 Methodologies for Business Process Optimization -- 8.4.1 Business Process Management -- 8.4.2 BPM Automation -- 8.5 Summary -- 8.6 References -- Chapter 9: New Business Opportunities -- 9.1 The Network / a Managed Dynamic Business Asset -- 9.1.1 Business Opportunity Management -- 9.1.2 A Business Management Paradigm Shift -- 9.1.3 Business Data Requirements -- 9.2 Knowledge Based Organisations -- 9.2.1 Scarcity of Network Capacity -- 9.2.2 Scarcity of Service Innovation -- 9.2.3 Scarcity of Customer Attention -- 9.2.4 Scarcity of Business Evolution -- 9.3 Opportunities in Outsourcing -- 9.4 Summary -- 9.5 References -- Chapter 10: Management of User Expectations -- 10.1 Mobile Terminals and Convergence of Services -- 10.2 Control of End-User QoE -- 10.3 Terminal Characteristics and User Preferences.
10.4 CSP Crossroads -- 10.5 Summary -- 10.6 References -- Chapter 11: Billing and Convergent Charging -- 11.1 Convergent Charging System Architecture -- 11.1.1 Hybrid Tariffs -- 11.1.2 Mobile Payment -- 11.2 Standardized Charging and Billing Frameworks -- 11.3 Data Sources in Charging and Billing Systems -- 11.3.1 Charging Data -- 11.3.2 Billing Data -- 11.4 Summary -- 11.5 References -- PART V: CONVERGENCE AND BEYOND -- Chapter 12: Innovation and New Opportunities -- 12.1 Categories of Innovation -- 12.1.1 Scope of Innovation Processes -- 12.1.2 Depth of Innovation Processes -- 12.2 Methods to Facilitate Innovation -- 12.2.1 Execution Processes -- 12.2.2 Creativity Processes -- 12.3 Innovation Frameworks -- 12.3.1 Theory of Inventive Problem Solving -- 12.3.2 Organizational Challenges -- 12.4 Convergence of Experience -- 12.4.1 Human Interfaces -- 12.4.2 Social Networking -- 12.5 Future Trends -- 12.5.1 Beyond Web 2.0 -- 12.5.2 Crossing the Line -- 12.6 Summary -- 12.7 References -- Chapter 13: The Future of Communications -- 13.1 A Different Paradigm -- 13.1.1 Changes to the Value Chain -- 13.1.2 Convergence Culture -- 13.2 The New Challenges -- 13.2.1 The Competence Trap -- 13.2.2 Eight Primary Challenges and Opportunities -- 13.2.3 Overview of Challenges and Opportunities -- 13.3 The New Horizons -- 13.4 Summary -- 13.5 References -- Index.
Record Nr. UNINA-9910877868603321
Saxtoft Christian  
Hoboken, N.J., : John Wiley, c2008
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui