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5S for service organizations and offices : a lean look at improvements / / Debashis Sarkar
| 5S for service organizations and offices : a lean look at improvements / / Debashis Sarkar |
| Autore | Sarkar Debashis |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2006 |
| Descrizione fisica | 1 online resource (144 p.) |
| Disciplina | 651 |
| Soggetto topico |
Service industries - Management
Service industries - Quality control Office management |
| Soggetto genere / forma | Electronic books. |
| ISBN | 600-00-4806-8 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910453021203321 |
Sarkar Debashis
|
||
| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
5S for service organizations and offices : a lean look at improvements / / Debashis Sarkar
| 5S for service organizations and offices : a lean look at improvements / / Debashis Sarkar |
| Autore | Sarkar Debashis |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2006 |
| Descrizione fisica | 1 online resource (144 p.) |
| Disciplina | 651 |
| Soggetto topico |
Service industries - Management
Service industries - Quality control Office management |
| ISBN |
0-87389-115-5
600-00-4806-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 5S demystified -- Prerequisites for deployment -- Deployment steps -- Enablers for sustenation, measures of performance, and approach to deployment -- Certification -- Challenges in deployment and root causes of workplace disorganization -- Appendices (also on accompanying cd-rom) -- Appendix A File label-box files -- Appendix B File label-flat files and registers -- Appendix C Kanban card -- Appendix D Period sticker -- Appendix E Key label -- Appendix F Tray label -- Appendix G Blue tag -- Appendix H Blue tag register-review format -- Appendix I Blue tag register -- Appendix J Master index -- Appendix K Location index -- Appendix L Ownership matrix -- Appendix M Need-want matrix-deployment -- Appendix N Need-want matrix -- Appendix O Autonomous maintenance calendar -- Appendix P Bin card. |
| Record Nr. | UNINA-9910779872503321 |
|
Sarkar Debashis
|
||
| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
5S for service organizations and offices : a lean look at improvements / / Debashis Sarkar
| 5S for service organizations and offices : a lean look at improvements / / Debashis Sarkar |
| Autore | Sarkar Debashis |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2006 |
| Descrizione fisica | 1 online resource (144 p.) |
| Disciplina | 651 |
| Soggetto topico |
Service industries - Management
Service industries - Quality control Office management |
| ISBN |
0-87389-115-5
600-00-4806-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 5S demystified -- Prerequisites for deployment -- Deployment steps -- Enablers for sustenation, measures of performance, and approach to deployment -- Certification -- Challenges in deployment and root causes of workplace disorganization -- Appendices (also on accompanying cd-rom) -- Appendix A File label-box files -- Appendix B File label-flat files and registers -- Appendix C Kanban card -- Appendix D Period sticker -- Appendix E Key label -- Appendix F Tray label -- Appendix G Blue tag -- Appendix H Blue tag register-review format -- Appendix I Blue tag register -- Appendix J Master index -- Appendix K Location index -- Appendix L Ownership matrix -- Appendix M Need-want matrix-deployment -- Appendix N Need-want matrix -- Appendix O Autonomous maintenance calendar -- Appendix P Bin card. |
| Record Nr. | UNINA-9910829008503321 |
|
Sarkar Debashis
|
||
| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Building a lean service enterprise : reflections of a lean management practitioner / / Debashis Sarkar
| Building a lean service enterprise : reflections of a lean management practitioner / / Debashis Sarkar |
| Autore | Sarkar Debashis |
| Pubbl/distr/stampa | Boca Raton, FL : , : CRC Press, , [2017] |
| Descrizione fisica | 1 online resource (287 pages) : illustrations |
| Disciplina | 658.4/013 |
| Soggetto topico |
Service industries - Management
Organizational effectiveness Cost control Quality control Industrial management |
| ISBN |
1-315-18145-2
1-351-72225-5 1-4987-7961-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | chapter 1. How engaged is your CEO and top management? -- chapter 2. Spend the first 90 days to understand the needs of the company -- chapter 3. Should you board the ship? -- chapter 4. Before embarking on a lean effort, pause to understand the type of problem that you are trying to solve -- chapter 5. Just knowing tools does not make you a lean change leader -- chapter 6. Know the building blocks -- chapter 7. Influence : least discussed yet the most important quality of a seasoned lean change leader -- chapter 8. Engagement : where to begin? -- chapter 9. To whom does the lean change leader report? -- chapter 10. Trigger signs of upcoming change by embedding new ways to working for the leadership team -- chapter 11. Do you know what constitutes a great lean team? -- chapter 12. A person keen to be popular should not become involved in lean efforts -- chapter 13. It makes sense to define lean differently -- chapter 14. How aligned is the top management on organizational outcomes? -- chapter 15. Do you know the building blocks of a holistic lean transformation? -- chapter 16. Do not forget the 15Cs of lean transformation -- chapter 17. Let us not think of lean as a cost-cutting endeavor -- chapter 18. It helps to adopt a quiver approach in a lean transformation -- chapter 19. Let a road map guide your deployment -- chapter 20. Observe, observe, and observe -- chapter 21. Lean need not necessarily be called lean -- chapter 22. Service guarantee can be a good aspiration to have in a lean transformation journey -- chapter 23. Getting top management commitment is necessary but not sufficient -- chapter 24. Creating a sense of urgency is a prerequisite for successful lean deployment -- chapter 25. Do not forget to include those below top management -- chapter 26. Is lean applicable in your organization? -- chapter 27. Service processes are quite different from those that one sees in manufacturing -- chapter 28. Do people know why the organization is embarking on a lean journey? -- chapter 29. Why a common understanding of service is a must in lean for service -- chapter 30. Who are the custodians of your process? -- chapter 31. Just not larger projects -- chapter 32. White spaces : a great lean opportunity -- chapter 33. Does your organization have a standard approach to solve problems? -- chapter 34. Shun verbosity and long presentations : adopt A3 thinking -- chapter 35. What metrics should you have? -- chapter 36. Is employee attrition a problem in your company? -- chapter 37. Inventory in a services organization can be of various hues -- chapter 38. The functional crevices provide a great lean opportunity -- chapter 39. MIS reports, MIS reports, and more MIS reports -- chapter 40. The role of the lean team should change over time -- chapter 41. Make customers service themselves -- chapter 42. Encourage team members to report problems -- chapter 43. Processes should positively affect the key stakeholder -- chapter 44. Do not forget to ascertain the health of lean adoption -- chapter 45. Embed a regime of reflection -- chapter 46. As you negotiate the lean journey, do not forget those who could derail the efforts -- chapter 47. Not only visual tools but also a holistic visual management system -- chapter 48. It helps to ascertain effectiveness of visual management -- chapter 49. Ohno's wastes are applicable to service organizations -- chapter 50. Are you aware of wastes of business acquisition? -- chapter 51. Be careful about the service recovery process -- chapter 52. Multiskilling is a good capacity optimization technique -- chapter 53. Building a pull system in a service enterprise -- chapter 54. Know the little-known law -- chapter 55. Use Little's law to create pull in transaction processing -- chapter 56. Doe not standardize all processes in a service company -- chapter 57. Make the process of cross-selling more efficient and effective -- chapter 58. Practice pull-based sales -- chapter 59. Do you know the DEB-LOREX[superscript TM] model for lean transformations? -- chapter 60. Make a deep assessment of lean enterprise using the DEB-LOREX[superscript TM] index. |
| Record Nr. | UNINA-9910155240803321 |
|
Sarkar Debashis
|
||
| Boca Raton, FL : , : CRC Press, , [2017] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Lean for service organizations and offices : a holistic approach for achieving operational excellence and improvements / / Debashis Sarkar
| Lean for service organizations and offices : a holistic approach for achieving operational excellence and improvements / / Debashis Sarkar |
| Autore | Sarkar Debashis |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2007 |
| Descrizione fisica | 1 online resource (247 p.) |
| Disciplina | 658 |
| Soggetto topico |
Service industries - Management
Industrial management |
| Soggetto genere / forma | Electronic books. |
| ISBN | 600-00-4847-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910452980503321 |
|
Sarkar Debashis
|
||
| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Lean for service organizations and offices : a holistic approach for achieving operational excellence and improvements / / Debashis Sarkar
| Lean for service organizations and offices : a holistic approach for achieving operational excellence and improvements / / Debashis Sarkar |
| Autore | Sarkar Debashis |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2007 |
| Descrizione fisica | 1 online resource (247 p.) |
| Disciplina | 658 |
| Soggetto topico |
Service industries - Management
Industrial management |
| ISBN |
0-87389-148-1
0-87389-149-X 600-00-4847-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910779879403321 |
|
Sarkar Debashis
|
||
| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Lean for service organizations and offices : a holistic approach for achieving operational excellence and improvements / / Debashis Sarkar
| Lean for service organizations and offices : a holistic approach for achieving operational excellence and improvements / / Debashis Sarkar |
| Autore | Sarkar Debashis |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2007 |
| Descrizione fisica | 1 online resource (247 p.) |
| Disciplina | 658 |
| Soggetto topico |
Service industries - Management
Industrial management |
| ISBN |
0-87389-148-1
0-87389-149-X 600-00-4847-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910813017203321 |
|
Sarkar Debashis
|
||
| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Little big things in operational excellence / / Debashis Sarkar
| Little big things in operational excellence / / Debashis Sarkar |
| Autore | Sarkar Debashis |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Thousand Oaks, California : , : SAGE Publications, , [2021] |
| Descrizione fisica | 1 online resource (325 pages) |
| Disciplina | 658.4 |
| Soggetto topico |
Organizational change
Industrial management Business planning |
| ISBN |
93-5479-011-9
93-5479-012-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover -- Contents -- Preface -- Acknowledgements -- Chapter 1 Many Hues of Operational Excellence -- Chapter 2 7 Ps of Operational Excellence -- Chapter 3 Energizing an Operational Excellence Transformation -- Chapter 4 When a Rejected Take-off Is Imminent -- Chapter 5 Power of Early Wins -- Chapter 6 How to Lose Friends and Alienate Staff -- Chapter 7 10 Laws of Process Work -- Chapter 8 Make Better Decisions by Questioning -- Chapter 9 The Bed Sheet Scandal -- Chapter 10 Taking the OPEX Flight -- Chapter 11 Alan Kurdi, Fukushima and Emotional Connection -- Chapter 12 It's Not WHAT but HOW You Say -- Chapter 13 Story of an Unsung Pioneer -- Chapter 14 Using Neuroscience to Manage Change -- Chapter 15 Pressing the Idea Button -- Chapter 16 When Good Is the Enemy of Better -- Chapter 17 It's Not about Cost Cutting -- Chapter 18 Collaboration Wins Games -- Chapter 19 Don't Serve Your CustomersDeep-fried Lizards -- Chapter 20 Judgement of Paris -- Chapter 21 Power of Past Accomplishments -- Chapter 22 Complexity Management -- Chapter 23 Taking Risks during a Downturn -- Chapter 24 What the Tenerife Air Disaster Taught Us -- Chapter 25 Managing the Third-quarter Phenomenon -- Chapter 26 Learnings from the First Space Mutiny -- Chapter 27 Understanding the Blackbox of Culture -- Chapter 28 Demystifying Robotic Process Automation -- Chapter 29 Embrace Conflict to Solidify Outcomes -- Chapter 30 Why Employees Don't Follow Processes -- Chapter 31 Perfect Your Brainstorming Techniques -- Chapter 32 Strategies for Behaviour Change -- Chapter 33 The Privacy Paradox -- Chapter 34 Nine Laws of Customers -- Chapter 35 Know the Types of Customer Data -- Chapter 36 The Power of Open Big Room -- Chapter 37 Knowing the Mechanics of Teams -- About the Author. |
| Record Nr. | UNINA-9910795623003321 |
|
Sarkar Debashis
|
||
| Thousand Oaks, California : , : SAGE Publications, , [2021] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Little big things in operational excellence / / Debashis Sarkar
| Little big things in operational excellence / / Debashis Sarkar |
| Autore | Sarkar Debashis |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Thousand Oaks, California : , : SAGE Publications, , [2021] |
| Descrizione fisica | 1 online resource (325 pages) |
| Disciplina | 658.4 |
| Soggetto topico |
Organizational change
Industrial management Business planning |
| ISBN |
93-5479-011-9
93-5479-012-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover -- Contents -- Preface -- Acknowledgements -- Chapter 1 Many Hues of Operational Excellence -- Chapter 2 7 Ps of Operational Excellence -- Chapter 3 Energizing an Operational Excellence Transformation -- Chapter 4 When a Rejected Take-off Is Imminent -- Chapter 5 Power of Early Wins -- Chapter 6 How to Lose Friends and Alienate Staff -- Chapter 7 10 Laws of Process Work -- Chapter 8 Make Better Decisions by Questioning -- Chapter 9 The Bed Sheet Scandal -- Chapter 10 Taking the OPEX Flight -- Chapter 11 Alan Kurdi, Fukushima and Emotional Connection -- Chapter 12 It's Not WHAT but HOW You Say -- Chapter 13 Story of an Unsung Pioneer -- Chapter 14 Using Neuroscience to Manage Change -- Chapter 15 Pressing the Idea Button -- Chapter 16 When Good Is the Enemy of Better -- Chapter 17 It's Not about Cost Cutting -- Chapter 18 Collaboration Wins Games -- Chapter 19 Don't Serve Your CustomersDeep-fried Lizards -- Chapter 20 Judgement of Paris -- Chapter 21 Power of Past Accomplishments -- Chapter 22 Complexity Management -- Chapter 23 Taking Risks during a Downturn -- Chapter 24 What the Tenerife Air Disaster Taught Us -- Chapter 25 Managing the Third-quarter Phenomenon -- Chapter 26 Learnings from the First Space Mutiny -- Chapter 27 Understanding the Blackbox of Culture -- Chapter 28 Demystifying Robotic Process Automation -- Chapter 29 Embrace Conflict to Solidify Outcomes -- Chapter 30 Why Employees Don't Follow Processes -- Chapter 31 Perfect Your Brainstorming Techniques -- Chapter 32 Strategies for Behaviour Change -- Chapter 33 The Privacy Paradox -- Chapter 34 Nine Laws of Customers -- Chapter 35 Know the Types of Customer Data -- Chapter 36 The Power of Open Big Room -- Chapter 37 Knowing the Mechanics of Teams -- About the Author. |
| Record Nr. | UNINA-9910826369003321 |
|
Sarkar Debashis
|
||
| Thousand Oaks, California : , : SAGE Publications, , [2021] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||