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E-Service [[electronic resource] ] : new directions in theory and practice / / edited by Roland T. Rust and P.K. Kannan
| E-Service [[electronic resource] ] : new directions in theory and practice / / edited by Roland T. Rust and P.K. Kannan |
| Pubbl/distr/stampa | Armonk, N.Y., : M.E. Sharpe, c2002 |
| Descrizione fisica | 1 online resource (350 p.) |
| Disciplina | 658.8/4 |
| Altri autori (Persone) |
RustRoland T
KannanP. K |
| Soggetto topico |
Electronic commerce
Customer services |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-315-29128-2
1-315-29129-0 1-315-29127-4 1-280-93416-6 9786610934164 0-7656-2009-X |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Contents; List of Tables and Figures; Preface; 1 The Era of e-Service; e-Service-The Concept; Transformation to e-Service; Opportunities and Challenges; Conclusions; References; Part I The Customer-Technology Interface; 2 Techno-Ready Marketing of e-Services Customer Beliefs About Technology and the Implications for Marketing e-Services; 3 Self-Service Technologies; 4 Robots and Gunslingers Measuring Customer Satisfaction on the Internet; 5 "In Web We Trust" Establishing Strategic Trust Among Online Customers
6 e-Service Environment Impacts of Web Interface Characteristics on Consumers' Online Shopping BehaviorPart II Business Opportunities and Strategies; 7 Smart Versus Dumb Service Strategies A Framework for e-Business Intensity; 8 Real-Time Marketing in e-Services; 9 A Survey of Recommendation Systems in Electronic Commerce; 10 The Wireless Rules for e-Service Critical Issues for Managers and Researchers; Part III Public-Sector Opportunities; 11 e-Learning Fifth-Generation Learning and Its Impact on Management Education; 12 The Customer-Centric Digital Department e-Service in Government 13 Performance Metrics and Successful e-Government ServicesAbout the Editors and Contributors; INDEX |
| Record Nr. | UNINA-9910457725903321 |
| Armonk, N.Y., : M.E. Sharpe, c2002 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
E-Service [[electronic resource] ] : new directions in theory and practice / / edited by Roland T. Rust and P.K. Kannan
| E-Service [[electronic resource] ] : new directions in theory and practice / / edited by Roland T. Rust and P.K. Kannan |
| Pubbl/distr/stampa | Armonk, N.Y., : M.E. Sharpe, c2002 |
| Descrizione fisica | 1 online resource (350 p.) |
| Disciplina | 658.8/4 |
| Altri autori (Persone) |
RustRoland T
KannanP. K |
| Soggetto topico |
Electronic commerce
Customer services |
| ISBN |
1-315-29128-2
1-315-29129-0 1-315-29127-4 1-280-93416-6 9786610934164 0-7656-2009-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Contents; List of Tables and Figures; Preface; 1 The Era of e-Service; e-Service-The Concept; Transformation to e-Service; Opportunities and Challenges; Conclusions; References; Part I The Customer-Technology Interface; 2 Techno-Ready Marketing of e-Services Customer Beliefs About Technology and the Implications for Marketing e-Services; 3 Self-Service Technologies; 4 Robots and Gunslingers Measuring Customer Satisfaction on the Internet; 5 "In Web We Trust" Establishing Strategic Trust Among Online Customers
6 e-Service Environment Impacts of Web Interface Characteristics on Consumers' Online Shopping BehaviorPart II Business Opportunities and Strategies; 7 Smart Versus Dumb Service Strategies A Framework for e-Business Intensity; 8 Real-Time Marketing in e-Services; 9 A Survey of Recommendation Systems in Electronic Commerce; 10 The Wireless Rules for e-Service Critical Issues for Managers and Researchers; Part III Public-Sector Opportunities; 11 e-Learning Fifth-Generation Learning and Its Impact on Management Education; 12 The Customer-Centric Digital Department e-Service in Government 13 Performance Metrics and Successful e-Government ServicesAbout the Editors and Contributors; INDEX |
| Record Nr. | UNINA-9910784468303321 |
| Armonk, N.Y., : M.E. Sharpe, c2002 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Measuring public perceptions of appropriate prison sentences [[electronic resource] ] : executive summary / / Mark A. Cohen, Roland T. Rust, Sara Steen
| Measuring public perceptions of appropriate prison sentences [[electronic resource] ] : executive summary / / Mark A. Cohen, Roland T. Rust, Sara Steen |
| Autore | Cohen Mark A |
| Pubbl/distr/stampa | [Washington, D.C.], : [publisher not identified], , U.S. Dept. of Justice, Office of Justice Programs, National Institute of Justice., [2002] |
| Descrizione fisica | 1 online resource (37 pages) |
| Altri autori (Persone) |
RustRoland T
SteenSara |
| Soggetto topico |
Prison sentences - United States - Public opinion
Crime prevention - United States - Public opinion |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | Measuring public perceptions of appropriate prison sentences |
| Record Nr. | UNINA-9910700154503321 |
Cohen Mark A
|
||
| [Washington, D.C.], : [publisher not identified], , U.S. Dept. of Justice, Office of Justice Programs, National Institute of Justice., [2002] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Service quality [[electronic resource] ] : new directions in theory and practice / / editors, Roland T. Rust, Richard L. Oliver
| Service quality [[electronic resource] ] : new directions in theory and practice / / editors, Roland T. Rust, Richard L. Oliver |
| Autore | Rust Roland |
| Pubbl/distr/stampa | Thousand Oaks, Calif. ; ; London, : SAGE, c1994 |
| Descrizione fisica | 1 online resource (201 p.) |
| Disciplina | 658.812 |
| Altri autori (Persone) |
RustRoland T
OliverRichard L. <1945-2016.> |
| Soggetto topico |
Consumer satisfaction
Customer services - Quality control Customer services -- Quality control Commerce Business & Economics Marketing & Sales |
| Soggetto genere / forma | Electronic books. |
| ISBN |
0-8039-4919-7
1-322-41861-6 1-4522-6248-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; Contents; Introduction to the Series; 1 - Introducing Service Quality; 2 - Conceptualization and Measurement of Service Quality; 3 - Service Operations and the Presence of the Customer; 4 - Service Climate; 5 - Where Are We and Where Do We Go From Here?; Author Index; Subject Index; About the Authors |
| Record Nr. | UNINA-9910479960403321 |
|
Rust Roland
|
||
| Thousand Oaks, Calif. ; ; London, : SAGE, c1994 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Service quality [[electronic resource] ] : new directions in theory and practice / / editors, Roland T. Rust, Richard L. Oliver
| Service quality [[electronic resource] ] : new directions in theory and practice / / editors, Roland T. Rust, Richard L. Oliver |
| Pubbl/distr/stampa | Thousand Oaks, Calif. ; ; London, : SAGE, c1994 |
| Descrizione fisica | 1 online resource (ix, 289 p.) : ill |
| Disciplina | 658.812 |
| Altri autori (Persone) |
RustRoland T
OliverRichard L. <1945-2016.> |
| Soggetto topico |
Customer services - Quality control
Consumer satisfaction |
| ISBN |
1-5063-3267-6
0-8039-4919-7 1-322-41861-6 1-4522-6248-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; Contents; Introduction to the Series; 1 - Introducing Service Quality; 2 - Conceptualization and Measurement of Service Quality; 3 - Service Operations and the Presence of the Customer; 4 - Service Climate; 5 - Where Are We and Where Do We Go From Here?; Author Index; Subject Index; About the Authors |
| Record Nr. | UNINA-9910779126503321 |
| Thousand Oaks, Calif. ; ; London, : SAGE, c1994 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||