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Developing organizational simulations : a guide for practitioners, students, and researchers / / George C. Thornton III, Rose A. Mueller-Hanson, Deborah E. Rupp
| Developing organizational simulations : a guide for practitioners, students, and researchers / / George C. Thornton III, Rose A. Mueller-Hanson, Deborah E. Rupp |
| Autore | Thornton George C. <1940-, > |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | New York : , : Routledge, , 2017 |
| Descrizione fisica | 1 online resource (255 pages) : illustrations |
| Disciplina | 658.3/12404 |
| Altri autori (Persone) |
Mueller-HansonRose A
RuppDeborah E. <1975-> |
| Collana | Series in Applied Psychology |
| Soggetto topico |
Employment tests - Design and construction
Organizational behavior - Design and construction |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-138-11929-6
1-315-65238-2 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Part I. Concepts and principles ; Simulation exercises in context ; Development of simulations : a model and specific steps ; Issues and specific tips for constructing simulation exercises ; Determining what to assess : identifying dimensions, exercise content, and performance standards -- Part II. Specific simulation exercises ; Case study : analysis problem ; Oral presentations exercises ; Leaderless group discussions : non-assigned roles and assigned roles ; One-on-one interaction simulations : role play exercises ; in-basket exercises ; oral fact-finding exercises ; Business games ; Integrated simulation exercises : ‘a day-in-the-life” arrangements -- Part III. Implementation ; Training assessors ; Compliance with professional guidelines and standards; Summary. |
| Record Nr. | UNINA-9910466176203321 |
Thornton George C. <1940-, >
|
||
| New York : , : Routledge, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Developing organizational simulations : a guide for practitioners, students, and researchers / / George C. Thornton III, Rose A. Mueller-Hanson, Deborah E. Rupp
| Developing organizational simulations : a guide for practitioners, students, and researchers / / George C. Thornton III, Rose A. Mueller-Hanson, Deborah E. Rupp |
| Autore | Thornton George C. <1940-, > |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | New York : , : Routledge, , 2017 |
| Descrizione fisica | 1 online resource (255 pages) : illustrations |
| Disciplina | 658.3/12404 |
| Altri autori (Persone) |
Mueller-HansonRose A
RuppDeborah E. <1975-> |
| Collana | Series in Applied Psychology |
| Soggetto topico |
Employment tests - Design and construction
Organizational behavior - Design and construction |
| ISBN |
1-317-31290-2
1-138-11929-6 1-315-65238-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Part I. Concepts and principles ; Simulation exercises in context ; Development of simulations : a model and specific steps ; Issues and specific tips for constructing simulation exercises ; Determining what to assess : identifying dimensions, exercise content, and performance standards -- Part II. Specific simulation exercises ; Case study : analysis problem ; Oral presentations exercises ; Leaderless group discussions : non-assigned roles and assigned roles ; One-on-one interaction simulations : role play exercises ; in-basket exercises ; oral fact-finding exercises ; Business games ; Integrated simulation exercises : ‘a day-in-the-life” arrangements -- Part III. Implementation ; Training assessors ; Compliance with professional guidelines and standards; Summary. |
| Record Nr. | UNINA-9910792724603321 |
|
Thornton George C. <1940-, >
|
||
| New York : , : Routledge, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Developing organizational simulations : a guide for practitioners, students, and researchers / / George C. Thornton III, Rose A. Mueller-Hanson, Deborah E. Rupp
| Developing organizational simulations : a guide for practitioners, students, and researchers / / George C. Thornton III, Rose A. Mueller-Hanson, Deborah E. Rupp |
| Autore | Thornton George C. <1940-, > |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | New York : , : Routledge, , 2017 |
| Descrizione fisica | 1 online resource (255 pages) : illustrations |
| Disciplina | 658.3/12404 |
| Altri autori (Persone) |
Mueller-HansonRose A
RuppDeborah E. <1975-> |
| Collana | Series in Applied Psychology |
| Soggetto topico |
Employment tests - Design and construction
Organizational behavior - Design and construction |
| ISBN |
1-317-31290-2
1-138-11929-6 1-315-65238-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Part I. Concepts and principles ; Simulation exercises in context ; Development of simulations : a model and specific steps ; Issues and specific tips for constructing simulation exercises ; Determining what to assess : identifying dimensions, exercise content, and performance standards -- Part II. Specific simulation exercises ; Case study : analysis problem ; Oral presentations exercises ; Leaderless group discussions : non-assigned roles and assigned roles ; One-on-one interaction simulations : role play exercises ; in-basket exercises ; oral fact-finding exercises ; Business games ; Integrated simulation exercises : ‘a day-in-the-life” arrangements -- Part III. Implementation ; Training assessors ; Compliance with professional guidelines and standards; Summary. |
| Record Nr. | UNINA-9910827236703321 |
|
Thornton George C. <1940-, >
|
||
| New York : , : Routledge, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp
| Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp |
| Pubbl/distr/stampa | New York : , : Routledge Academic, , 2013 |
| Descrizione fisica | 1 online resource (345 p.) |
| Disciplina | 331.25/6 |
| Altri autori (Persone) |
DiefendorffJames
GrandeyAlicia RuppDeborah E. <1975-> |
| Collana | Organization and Management Series |
| Soggetto topico |
Nonverbal communication in the workplace
Employees - Attitudes Customer relations Interpersonal relations Psychology, Industrial |
| Soggetto genere / forma | Electronic books. |
| ISBN |
0-203-10085-9
1-136-23259-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title; Copyright; Contents; List of Illustrations; Series Foreword; Dedication; Foreword; About the Editors; Contributors; Acknowledgements; PART I Overview; 1 Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses; PART II Person Perspectives:Within, Between, Dyadic and Group; 2 Episodic Intrapersonal Emotion Regulation: Or, Dealing with Life as it Happens; 3 Motivation, Fit, Confidence, and Skills: How Do Individual Differences Influence Emotional Labor?; 4 The Social Effects of Emotion Regulation in Organizations; 5 Emotional Labor at the Unit-level
PART III Occupational Perspectives: Customer Service, Call Centers, Caring Professionals6 The Customer Experience of Emotional Labor; 7 Call Centers: Emotional Labor Over the Phone; 8 Attending to Mind and Body: Engaging the Complexity of Emotion Practice Among Caring Professionals; PART IV Contextual Perspectives: Organization, Gender, Culture; 9 Emotional Labor: Organization-level Influences, Strategies, and Outcomes; 10 Social and Cultural Influencers: Gender Effects on Emotional Labor at Work and at Home; 11 A Cultural Perspective on Emotion Labor PART V Multi-Disciplinary Perspectives: Reflections and Projections12 Reflections and Projections from Pioneers in Emotions Research; Emotional Labor: Looking Back Nearly 20 Years; Emotional Labor Across Five Levels of Analysis: Past, Present, Future; Conceptualizing Emotional Labor: An Emotion Regulation Perspective; Reflecting on Emotional Labor as a Social Meme; Back to the Future; Author Index; Subject Index |
| Record Nr. | UNINA-9910463141303321 |
| New York : , : Routledge Academic, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp
| Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp |
| Pubbl/distr/stampa | New York : , : Routledge Academic, , 2013 |
| Descrizione fisica | 1 online resource (345 p.) |
| Disciplina | 331.25/6 |
| Altri autori (Persone) |
DiefendorffJames
GrandeyAlicia RuppDeborah E. <1975-> |
| Collana | Organization and Management Series |
| Soggetto topico |
Nonverbal communication in the workplace
Employees - Attitudes Customer relations Interpersonal relations Psychology, Industrial |
| ISBN |
1-136-23258-3
0-203-10085-9 1-136-23259-1 |
| Classificazione | PSY021000BUS041000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title; Copyright; Contents; List of Illustrations; Series Foreword; Dedication; Foreword; About the Editors; Contributors; Acknowledgements; PART I Overview; 1 Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses; PART II Person Perspectives:Within, Between, Dyadic and Group; 2 Episodic Intrapersonal Emotion Regulation: Or, Dealing with Life as it Happens; 3 Motivation, Fit, Confidence, and Skills: How Do Individual Differences Influence Emotional Labor?; 4 The Social Effects of Emotion Regulation in Organizations; 5 Emotional Labor at the Unit-level
PART III Occupational Perspectives: Customer Service, Call Centers, Caring Professionals6 The Customer Experience of Emotional Labor; 7 Call Centers: Emotional Labor Over the Phone; 8 Attending to Mind and Body: Engaging the Complexity of Emotion Practice Among Caring Professionals; PART IV Contextual Perspectives: Organization, Gender, Culture; 9 Emotional Labor: Organization-level Influences, Strategies, and Outcomes; 10 Social and Cultural Influencers: Gender Effects on Emotional Labor at Work and at Home; 11 A Cultural Perspective on Emotion Labor PART V Multi-Disciplinary Perspectives: Reflections and Projections12 Reflections and Projections from Pioneers in Emotions Research; Emotional Labor: Looking Back Nearly 20 Years; Emotional Labor Across Five Levels of Analysis: Past, Present, Future; Conceptualizing Emotional Labor: An Emotion Regulation Perspective; Reflecting on Emotional Labor as a Social Meme; Back to the Future; Author Index; Subject Index |
| Record Nr. | UNINA-9910786726403321 |
| New York : , : Routledge Academic, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp
| Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp |
| Pubbl/distr/stampa | New York : , : Routledge Academic, , 2013 |
| Descrizione fisica | 1 online resource (345 p.) |
| Disciplina | 331.25/6 |
| Altri autori (Persone) |
DiefendorffJames
GrandeyAlicia RuppDeborah E. <1975-> |
| Collana | Organization and Management Series |
| Soggetto topico |
Nonverbal communication in the workplace
Employees - Attitudes Customer relations Interpersonal relations Psychology, Industrial |
| ISBN |
1-136-23258-3
0-203-10085-9 1-136-23259-1 |
| Classificazione | PSY021000BUS041000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title; Copyright; Contents; List of Illustrations; Series Foreword; Dedication; Foreword; About the Editors; Contributors; Acknowledgements; PART I Overview; 1 Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses; PART II Person Perspectives:Within, Between, Dyadic and Group; 2 Episodic Intrapersonal Emotion Regulation: Or, Dealing with Life as it Happens; 3 Motivation, Fit, Confidence, and Skills: How Do Individual Differences Influence Emotional Labor?; 4 The Social Effects of Emotion Regulation in Organizations; 5 Emotional Labor at the Unit-level
PART III Occupational Perspectives: Customer Service, Call Centers, Caring Professionals6 The Customer Experience of Emotional Labor; 7 Call Centers: Emotional Labor Over the Phone; 8 Attending to Mind and Body: Engaging the Complexity of Emotion Practice Among Caring Professionals; PART IV Contextual Perspectives: Organization, Gender, Culture; 9 Emotional Labor: Organization-level Influences, Strategies, and Outcomes; 10 Social and Cultural Influencers: Gender Effects on Emotional Labor at Work and at Home; 11 A Cultural Perspective on Emotion Labor PART V Multi-Disciplinary Perspectives: Reflections and Projections12 Reflections and Projections from Pioneers in Emotions Research; Emotional Labor: Looking Back Nearly 20 Years; Emotional Labor Across Five Levels of Analysis: Past, Present, Future; Conceptualizing Emotional Labor: An Emotion Regulation Perspective; Reflecting on Emotional Labor as a Social Meme; Back to the Future; Author Index; Subject Index |
| Record Nr. | UNINA-9910810502503321 |
| New York : , : Routledge Academic, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||