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The ITIL V3 manager's bridge certificate in IT service management [[electronic resource] ] : a guide for exam candidates / / Colin Rudd
| The ITIL V3 manager's bridge certificate in IT service management [[electronic resource] ] : a guide for exam candidates / / Colin Rudd |
| Autore | Rudd Colin |
| Pubbl/distr/stampa | Swindon, : British Informatics Society Limited, 2010 |
| Descrizione fisica | 1 online resource (713 p.) |
| Disciplina | 658.4038 |
| Soggetto topico |
Information technology - Management
Management information systems |
| ISBN | 1-906124-53-1 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNISA-996339110103316 |
Rudd Colin
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| Swindon, : British Informatics Society Limited, 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
| ||
The ITIL V3 manager's bridge certificate in IT service management : a guide for exam candidates / / Colin Rudd
| The ITIL V3 manager's bridge certificate in IT service management : a guide for exam candidates / / Colin Rudd |
| Autore | Rudd Colin |
| Pubbl/distr/stampa | Swindon, : British Informatics Society Limited, 2010 |
| Descrizione fisica | 1 online resource (713 p.) |
| Disciplina | 658.4038 |
| Soggetto topico |
Information technology - Management
Management information systems |
| ISBN | 1-906124-53-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910140616103321 |
|
Rudd Colin
|
||
| Swindon, : British Informatics Society Limited, 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Problem manager : careers in IT service management / / Colin Rudd
| Problem manager : careers in IT service management / / Colin Rudd |
| Autore | Rudd Colin |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Swindon, [England] : , : BCS The Chartered Institute for IT, , 2014 |
| Descrizione fisica | 1 online resource (241 p.) |
| Disciplina | 658.4038 |
| Collana | BCS Guides to IT Roles |
| Soggetto topico | Information technology - Management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-78017-237-0
1-78017-238-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Copyright; CONTENTS; LIST OF FIGURES AND TABLES; AUTHOR; FOREWORD; ACKNOWLEDGEMENT; ABBREVIATIONS; GLOSSARY; 1 INTRODUCTION; 2 OVERVIEW OF THE MANAGEMENT OF PROBLEMS; INTRODUCTION TO SERVICE MANAGEMENT; INTRODUCTION TO PROBLEM MANAGEMENT; 3 THE ROLE OF PROBLEM MANAGER; PURPOSE OF THE ROLE; ATTRIBUTES, KNOWLEDGE AND SKILLS; SKILLS FRAMEWORK FOR THE INFORMATION AGE; ROLES AND RESPONSIBILITIES; INTERFACES AND DEPENDENCIES; 4 TOOLS, METHODS AND TECHNIQUES; IMPLEMENTATION, IMPROVEMENT TECHNIQUES AND PRACTICES; PROBLEM ANALYSIS METHODS AND TECHNIQUES
PROBLEM CONTROL, MEASUREMENT AND REPORTING METHODSMAJOR PROBLEM REVIEWS; PROACTIVE PROBLEM MANAGEMENT; REVIEW AND AUDIT OF PROBLEM MANAGEMENT ACTIVITIES; USE OF PROBLEM MANAGEMENT TECHNIQUES; STANDARDS AND FRAMEWORKS; TOOLS; 5 CAREER PROGRESSION AND RELATED ROLES; 6 CASE STUDIES; CASE STUDY 1; CASE STUDY 2; APPENDICES; A1 A3 PROBLEM-SOLVING REPORT TEMPLATE; A2 RISK ASSESSMENT AND MANAGEMENT TABLE; A3 MAJOR PROBLEM REVIEW TEMPLATE; INDEX; Advert Page; Back Cover |
| Record Nr. | UNINA-9910463709903321 |
|
Rudd Colin
|
||
| Swindon, [England] : , : BCS The Chartered Institute for IT, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Problem manager : careers in IT service management / / Colin Rudd
| Problem manager : careers in IT service management / / Colin Rudd |
| Autore | Rudd Colin |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Swindon, [England] : , : BCS The Chartered Institute for IT, , 2014 |
| Descrizione fisica | 1 online resource (241 p.) |
| Disciplina | 658.4038 |
| Collana | BCS Guides to IT Roles |
| Soggetto topico | Information technology - Management |
| ISBN |
1-78017-237-0
1-78017-238-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Copyright; CONTENTS; LIST OF FIGURES AND TABLES; AUTHOR; FOREWORD; ACKNOWLEDGEMENT; ABBREVIATIONS; GLOSSARY; 1 INTRODUCTION; 2 OVERVIEW OF THE MANAGEMENT OF PROBLEMS; INTRODUCTION TO SERVICE MANAGEMENT; INTRODUCTION TO PROBLEM MANAGEMENT; 3 THE ROLE OF PROBLEM MANAGER; PURPOSE OF THE ROLE; ATTRIBUTES, KNOWLEDGE AND SKILLS; SKILLS FRAMEWORK FOR THE INFORMATION AGE; ROLES AND RESPONSIBILITIES; INTERFACES AND DEPENDENCIES; 4 TOOLS, METHODS AND TECHNIQUES; IMPLEMENTATION, IMPROVEMENT TECHNIQUES AND PRACTICES; PROBLEM ANALYSIS METHODS AND TECHNIQUES
PROBLEM CONTROL, MEASUREMENT AND REPORTING METHODSMAJOR PROBLEM REVIEWS; PROACTIVE PROBLEM MANAGEMENT; REVIEW AND AUDIT OF PROBLEM MANAGEMENT ACTIVITIES; USE OF PROBLEM MANAGEMENT TECHNIQUES; STANDARDS AND FRAMEWORKS; TOOLS; 5 CAREER PROGRESSION AND RELATED ROLES; 6 CASE STUDIES; CASE STUDY 1; CASE STUDY 2; APPENDICES; A1 A3 PROBLEM-SOLVING REPORT TEMPLATE; A2 RISK ASSESSMENT AND MANAGEMENT TABLE; A3 MAJOR PROBLEM REVIEW TEMPLATE; INDEX; Advert Page; Back Cover |
| Record Nr. | UNINA-9910787945903321 |
|
Rudd Colin
|
||
| Swindon, [England] : , : BCS The Chartered Institute for IT, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Problem manager : careers in IT service management / / Colin Rudd
| Problem manager : careers in IT service management / / Colin Rudd |
| Autore | Rudd Colin |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Swindon, [England] : , : BCS The Chartered Institute for IT, , 2014 |
| Descrizione fisica | 1 online resource (241 p.) |
| Disciplina | 658.4038 |
| Collana | BCS Guides to IT Roles |
| Soggetto topico | Information technology - Management |
| ISBN |
1-78017-237-0
1-78017-238-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Copyright; CONTENTS; LIST OF FIGURES AND TABLES; AUTHOR; FOREWORD; ACKNOWLEDGEMENT; ABBREVIATIONS; GLOSSARY; 1 INTRODUCTION; 2 OVERVIEW OF THE MANAGEMENT OF PROBLEMS; INTRODUCTION TO SERVICE MANAGEMENT; INTRODUCTION TO PROBLEM MANAGEMENT; 3 THE ROLE OF PROBLEM MANAGER; PURPOSE OF THE ROLE; ATTRIBUTES, KNOWLEDGE AND SKILLS; SKILLS FRAMEWORK FOR THE INFORMATION AGE; ROLES AND RESPONSIBILITIES; INTERFACES AND DEPENDENCIES; 4 TOOLS, METHODS AND TECHNIQUES; IMPLEMENTATION, IMPROVEMENT TECHNIQUES AND PRACTICES; PROBLEM ANALYSIS METHODS AND TECHNIQUES
PROBLEM CONTROL, MEASUREMENT AND REPORTING METHODSMAJOR PROBLEM REVIEWS; PROACTIVE PROBLEM MANAGEMENT; REVIEW AND AUDIT OF PROBLEM MANAGEMENT ACTIVITIES; USE OF PROBLEM MANAGEMENT TECHNIQUES; STANDARDS AND FRAMEWORKS; TOOLS; 5 CAREER PROGRESSION AND RELATED ROLES; 6 CASE STUDIES; CASE STUDY 1; CASE STUDY 2; APPENDICES; A1 A3 PROBLEM-SOLVING REPORT TEMPLATE; A2 RISK ASSESSMENT AND MANAGEMENT TABLE; A3 MAJOR PROBLEM REVIEW TEMPLATE; INDEX; Advert Page; Back Cover |
| Record Nr. | UNINA-9910810309903321 |
|
Rudd Colin
|
||
| Swindon, [England] : , : BCS The Chartered Institute for IT, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||