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Deadly Waters [[electronic resource]]
| Deadly Waters [[electronic resource]] |
| Autore | Rowson Pauline |
| Pubbl/distr/stampa | Chichester, : Rowmark, 2007 |
| Descrizione fisica | 1 online resource (224 p.) |
| Disciplina | 823/.92 |
| Soggetto topico |
Horton, Andy (Fictitious character)
Murder English English Literature Languages & Literatures |
| ISBN |
1-84839-881-6
1-4337-1093-5 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Author's Note; One; Two; Three; Four; Five; Six; Seven; Eight; Nine; Ten; Eleven; Twelve; Thirteen; Fourteen; Fifteen; Sixteen; Seventeen; Eighteen; Nineteen; Twenty |
| Record Nr. | UNINA-9910162750003321 |
Rowson Pauline
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| Chichester, : Rowmark, 2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Successful Customer Service: Get Brilliant Results Fast
| Successful Customer Service: Get Brilliant Results Fast |
| Autore | Rowson Pauline |
| Pubbl/distr/stampa | [Place of publication not identified], : Vacation Work Publications Imprint, 2009 |
| Descrizione fisica | 1 online resource (217 pages) |
| Disciplina | 658.812 |
| Soggetto topico |
Marketing & Sales
Commerce Business & Economics |
| ISBN |
1-283-11388-0
9786613113887 1-85458-621-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Intro -- Contents -- Introduction -- Part 1, Creating a culture of excellent customer service -- Ch1 Why good customer service is essential -- Ch2 Knowing your customers -- Ch3 Your customer service philosophy -- Ch4 Setting standards -- Ch5 Improving communication -- Ch6 Motivating your staff -- Ch7 Training and development -- Ch8 Measure, monitor and reward -- Ch9 Customer surveys -- Part 2, Techniques for successful customer service -- Ch10 Voice and telephone handling techniques -- Ch11 Appearance and body language -- Ch12 Listening -- Ch13 Questioning and interpreting needs -- Ch14 Assertiveness -- Ch15 Getting on the customer's wavelength -- Ch16 Dealing with the angry or difficult person -- Ch17 Steps to excetional service -- Ch18 Quickstart guide: Summary of key points -- Ch19 Troubleshooting -- Index. |
| Record Nr. | UNISA-996339105903316 |
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Rowson Pauline
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| [Place of publication not identified], : Vacation Work Publications Imprint, 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
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