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Conflict management for managers [[electronic resource] ] : resolving workplace, client, and policy disputes / / Susan S. Raines
Conflict management for managers [[electronic resource] ] : resolving workplace, client, and policy disputes / / Susan S. Raines
Autore Raines Susan S
Edizione [1st ed.]
Pubbl/distr/stampa San Francisco, : Jossey-Bass, c2013
Descrizione fisica 1 online resource (498 p.)
Disciplina 658.4/053
Collana The Jossey-Bass business & management series
Soggetto topico Conflict management
Interpersonal relations
Personnel management - Psychological aspects
Customer relations
Soggetto genere / forma Electronic books.
ISBN 1-283-91746-7
1-118-41842-5
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Conflict management knowledge and skills -- Manager know thyself -- Theory to practice : the root causes and cures of conflict -- The power of negotiation : essential concepts and skills -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vendors -- Case studies of organizational success through exemplary customer conflict management -- Collaboration and conflict management between regulators and the regulated -- Public policy decision making and collaboration -- Designing and facilitating effective large-group processes.
Record Nr. UNINA-9910462771603321
Raines Susan S  
San Francisco, : Jossey-Bass, c2013
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Conflict management for managers [[electronic resource] ] : resolving workplace, client, and policy disputes / / Susan S. Raines
Conflict management for managers [[electronic resource] ] : resolving workplace, client, and policy disputes / / Susan S. Raines
Autore Raines Susan S
Edizione [1st ed.]
Pubbl/distr/stampa San Francisco, : Jossey-Bass, c2013
Descrizione fisica 1 online resource (498 p.)
Disciplina 658.4/053
Collana The Jossey-Bass business & management series
Soggetto topico Conflict management
Interpersonal relations
Personnel management - Psychological aspects
Customer relations
ISBN 1-283-91746-7
1-118-41842-5
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Conflict management knowledge and skills -- Manager know thyself -- Theory to practice : the root causes and cures of conflict -- The power of negotiation : essential concepts and skills -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vendors -- Case studies of organizational success through exemplary customer conflict management -- Collaboration and conflict management between regulators and the regulated -- Public policy decision making and collaboration -- Designing and facilitating effective large-group processes.
Record Nr. UNINA-9910785708103321
Raines Susan S  
San Francisco, : Jossey-Bass, c2013
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui