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Conflict management for managers [[electronic resource] ] : resolving workplace, client, and policy disputes / / Susan S. Raines
| Conflict management for managers [[electronic resource] ] : resolving workplace, client, and policy disputes / / Susan S. Raines |
| Autore | Raines Susan S |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | San Francisco, : Jossey-Bass, c2013 |
| Descrizione fisica | 1 online resource (498 p.) |
| Disciplina | 658.4/053 |
| Collana | The Jossey-Bass business & management series |
| Soggetto topico |
Conflict management
Interpersonal relations Personnel management - Psychological aspects Customer relations |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-283-91746-7
1-118-41842-5 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Conflict management knowledge and skills -- Manager know thyself -- Theory to practice : the root causes and cures of conflict -- The power of negotiation : essential concepts and skills -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vendors -- Case studies of organizational success through exemplary customer conflict management -- Collaboration and conflict management between regulators and the regulated -- Public policy decision making and collaboration -- Designing and facilitating effective large-group processes. |
| Record Nr. | UNINA-9910462771603321 |
Raines Susan S
|
||
| San Francisco, : Jossey-Bass, c2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Conflict management for managers [[electronic resource] ] : resolving workplace, client, and policy disputes / / Susan S. Raines
| Conflict management for managers [[electronic resource] ] : resolving workplace, client, and policy disputes / / Susan S. Raines |
| Autore | Raines Susan S |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | San Francisco, : Jossey-Bass, c2013 |
| Descrizione fisica | 1 online resource (498 p.) |
| Disciplina | 658.4/053 |
| Collana | The Jossey-Bass business & management series |
| Soggetto topico |
Conflict management
Interpersonal relations Personnel management - Psychological aspects Customer relations |
| ISBN |
1-283-91746-7
1-118-41842-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Conflict management knowledge and skills -- Manager know thyself -- Theory to practice : the root causes and cures of conflict -- The power of negotiation : essential concepts and skills -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vendors -- Case studies of organizational success through exemplary customer conflict management -- Collaboration and conflict management between regulators and the regulated -- Public policy decision making and collaboration -- Designing and facilitating effective large-group processes. |
| Record Nr. | UNINA-9910785708103321 |
|
Raines Susan S
|
||
| San Francisco, : Jossey-Bass, c2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Conflict management for managers : resolving workplace, client, and policy disputes / / Susan S. Raines
| Conflict management for managers : resolving workplace, client, and policy disputes / / Susan S. Raines |
| Autore | Raines Susan S |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | San Francisco, : Jossey-Bass, c2013 |
| Descrizione fisica | 1 online resource (498 p.) |
| Disciplina | 658.4/053 |
| Collana | The Jossey-Bass business & management series |
| Soggetto topico |
Conflict management
Interpersonal relations Personnel management - Psychological aspects Customer relations |
| ISBN |
1-283-91746-7
1-118-41842-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Conflict management knowledge and skills -- Manager know thyself -- Theory to practice : the root causes and cures of conflict -- The power of negotiation : essential concepts and skills -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vendors -- Case studies of organizational success through exemplary customer conflict management -- Collaboration and conflict management between regulators and the regulated -- Public policy decision making and collaboration -- Designing and facilitating effective large-group processes. |
| Record Nr. | UNINA-9910826352903321 |
|
Raines Susan S
|
||
| San Francisco, : Jossey-Bass, c2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||