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Intro -- Preface -- Contents -- About the Authors -- Chapter 1: Definitions -- 1.1 What Is Communication? -- 1.1.1 Possible Reasons for the Ambiguity and Diversity of the Concept of Communication -- 1.1.2 Components of Communication -- 1.2 What Is Communicative Competence (Communication Competence)? -- 1.3 What Is Communication Psychology? -- 1.3.1 Factors Influencing Communication -- 1.3.2 Communication Behavior -- 1.3.3 Results and Consequences of Communication Behavior -- 1.3.3.1 Impressions of the Sender -- 1.3.3.2 Impressions of the Message -- 1.4 Summary, Comprehension Questions, and Further Reading -- Answers to the Comprehension Questions -- References -- Chapter 2: Classic Models of Communication -- 2.1 An Overview of Communication Models -- 2.2 Communication Model by Shannon and Weaver -- 2.3 Communication Model by Schulz von Thun -- 2.4 Grice's Maxims of Conversation -- 2.5 Rogers's Rules for Successful Communication -- 2.6 Communication Model by Watzlawick -- 2.7 Summary, Comprehension Questions, and Further Reading -- Answers to the Comprehension Questions -- References -- Chapter 3: An Integrative Communication Model by Hargie and Colleagues -- 3.1 Basics -- 3.2 Characteristics of the Individual -- 3.2.1 (Prior) Knowledge -- 3.2.2 Motives -- 3.2.3 Attitudes -- 3.2.4 Personality -- 3.2.5 Emotions -- 3.2.6 Age -- 3.2.7 Gender -- 3.3 Characteristics of the Situation -- 3.4 Goals -- 3.5 Mediating Processes -- 3.5.1 Cognitive Processes -- 3.5.2 Affective Processes -- 3.6 Response Behavior -- 3.7 Feedback -- 3.8 Perception -- 3.9 Summary, Comprehension Questions, and Further Reading -- Answers to the Comprehension Questions -- References -- Chapter 4: Means of Nonverbal Communication -- 4.1 Haptic Signals -- 4.2 Body Language -- 4.2.1 Gestures -- 4.2.1.1 Functions of Gestures -- 4.2.1.2 Analysis of Gestures.
4.2.1.3 Diversity of Gestures and Their Potential to Change -- 4.2.2 Head Movements -- 4.2.3 Posture -- 4.2.4 Gazing and Mutual Gazing -- 4.2.5 Facial Expressions -- 4.3 Proxemics -- 4.4 Physical Characteristics -- 4.5 Summary, Comprehension Questions, and Further Reading -- Answers to the Comprehension Questions -- References -- Chapter 5: Means of Verbal Communication -- 5.1 Listening -- 5.2 Questions -- 5.2.1 Question Types and Their Influence on How We Answer Questions -- 5.2.1.1 Open-Ended Questions -- 5.2.1.2 Closed-Ended Questions -- 5.2.1.3 Leading Questions -- 5.2.2 Question Wording and Its Influence on How We Answer Questions -- 5.2.3 Formal Aspects of Questions and Their Influence on How We Answer Questions -- 5.3 Explanations -- 5.4 Laughter and Humor -- 5.5 Summary, Comprehension Questions, and Further Reading -- Answers to the Comprehension Questions -- References -- Chapter 6: Forms of Communication -- 6.1 Intrapersonal Communication -- 6.2 Interpersonal Communication (Intracultural and Intercultural) -- 6.2.1 Individual Communication -- 6.2.1.1 Direct Individual Communication -- 6.2.1.2 Mediated Individual Communication -- 6.2.1.2.1 Non-Digital Mediated Individual Communication -- 6.2.1.2.2 Digital Mediated Individual Communication -- 6.2.2 Mass Communication -- 6.2.2.1 Direct Mass Communication -- 6.2.2.2 Mediated Mass Communication -- 6.2.2.2.1 Non-Digital Mediated Mass Communication -- 6.2.2.2.2 Digital Mediated Mass Communication -- 6.3 Practical Application of Different Communication Forms -- 6.4 Summary, Comprehension Questions, and Further Reading -- Answers to the Comprehension Questions -- References -- Glossary -- Author Index -- Subject Index.
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Psychologie der Kommunikation [[electronic resource] /] / von Jessica Röhner, Astrid Schütz
