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Crisis management in tourism [[electronic resource] /] / edited by Eric Laws, Bruce Prideaux, and Kaye Chon
| Crisis management in tourism [[electronic resource] /] / edited by Eric Laws, Bruce Prideaux, and Kaye Chon |
| Pubbl/distr/stampa | Cambridge, MA, : CABI Pub., c2007 |
| Descrizione fisica | 1 online resource (410 p.) |
| Disciplina | 910.68/4 |
| Altri autori (Persone) |
ChonK. S
LawsEric <1946-> PrideauxB (Bruce) |
| Soggetto topico |
Crisis management
Hazardous geographic environments Tourism - Management Travel - Safety measures |
| ISBN |
1-280-73589-9
9786610735891 1-84593-136-X |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Contents; Contributors; Preface: The Tsunami of 26 December 2005, PATA's Initial Responses; 1 Crisis Management in Tourism: Challenges for Managers and Researchers; Part I: The Theoretical Aspect of Crisis Management in Tourism; Part II: Tourism Crises Resulting from Natural Causes; Part III: Tourism Crises Resulting from Human Actions; Part IV: Conclusion; Index; |
| Record Nr. | UNINA-9910784005603321 |
| Cambridge, MA, : CABI Pub., c2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Crisis management in tourism [[electronic resource] /] / edited by Eric Laws, Bruce Prideaux, and Kaye Chon
| Crisis management in tourism [[electronic resource] /] / edited by Eric Laws, Bruce Prideaux, and Kaye Chon |
| Pubbl/distr/stampa | Cambridge, MA, : CABI Pub., c2007 |
| Descrizione fisica | 1 online resource (410 p.) |
| Disciplina | 910.68/4 |
| Altri autori (Persone) |
ChonK. S
LawsEric <1946-> PrideauxB (Bruce) |
| Soggetto topico |
Crisis management
Hazardous geographic environments Tourism - Management Travel - Safety measures |
| ISBN |
1-280-73589-9
9786610735891 1-84593-136-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Contents; Contributors; Preface: The Tsunami of 26 December 2005, PATA's Initial Responses; 1 Crisis Management in Tourism: Challenges for Managers and Researchers; Part I: The Theoretical Aspect of Crisis Management in Tourism; Part II: Tourism Crises Resulting from Natural Causes; Part III: Tourism Crises Resulting from Human Actions; Part IV: Conclusion; Index; |
| Record Nr. | UNINA-9910815080603321 |
| Cambridge, MA, : CABI Pub., c2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Drive tourism : trends and emerging markets / / edited by Bruce Prideaux and Dean Carson
| Drive tourism : trends and emerging markets / / edited by Bruce Prideaux and Dean Carson |
| Pubbl/distr/stampa | Milton Park, Abingdon, Oxon ; ; New York : , : Routledge, , 2011 |
| Descrizione fisica | 1 online resource (401 p.) |
| Disciplina | 796.7 |
| Altri autori (Persone) |
CarsonDean Bradley
PrideauxB (Bruce) |
| Collana | Advances in tourism |
| Soggetto topico |
Automobile travel
Tourism |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-134-00787-6
1-134-00788-4 1-283-04561-3 9786613045614 0-203-88039-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Book Cover; Title; Copyright; Contents; Figures; Tables; Contributors; Acknowledgements; Part I International trends; 1 The structure and role of drive tourism; 2 Managing the transition from coach- to car-based markets: The search for commercial value in Australia's Flinders Ranges; 3 Golden Week: Driving for pleasure in Japan; 4 'Los hermanos' visiting the south region of Brazil: A comparison between drive tourists and coach tourists from Argentina, Paraguay and Uruguay; 5 Realising the value of self-drive day trips to Lower Austria
6 Self-drive tourism in South Africa with specific emphasis on caravanning7 The role of automobile associations and clubs; 8 The growth and structure of drive tourism in China; 9 Self-drive tourism in China; Part II Modes of transport; 10 The importance of the mode of transport in self-drive tourism; 11 Information and communications technology (ICT) and the challenge of sustainable self-drive tourism; 12 Tourism and leisure motorcycle riding; 13 The influence of international tourists' travel patterns on rental car fleet management in New Zealand 14 Highways and byways: Car-based tourism in the US15 Why we travel this way: An exploration into the motivations of recreational vehicle users; 16 Understanding changes in the caravanning sector: A case study; 17 Four-wheel-drive tourism in desert Australia: The charge of the 'might brigade'?; 18 Driving the desert: Profiling four-wheel-drive visitors; Part III Managing the drive market; 19 Mapping the road: Developing the cognitive mapping methodology for accessing road trip memories; 20 International tourists and road safety 21 Touring routes - types, successes and failures: An international review22 The Savannah Way: Developing a successful touring route; 23 Barriers to and benefits of clustering in drive tourism markets: The case of the Rainforest Way; 24 Managing park roads and scenic driving using indicators and standards-based frameworks; 25 Drive tourism: A view from the road; 26 What now?: Concluding remarks; Index |
| Record Nr. | UNINA-9910459916003321 |
| Milton Park, Abingdon, Oxon ; ; New York : , : Routledge, , 2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Drive tourism : trends and emerging markets / / edited by Bruce Prideaux and Dean Carson
| Drive tourism : trends and emerging markets / / edited by Bruce Prideaux and Dean Carson |
| Pubbl/distr/stampa | Milton Park, Abingdon, Oxon ; ; New York : , : Routledge, , 2011 |
| Descrizione fisica | 1 online resource (401 p.) |
| Disciplina | 796.7 |
| Altri autori (Persone) |
CarsonDean Bradley
PrideauxB (Bruce) |
| Collana | Advances in tourism |
| Soggetto topico |
Automobile travel
Tourism |
| ISBN |
1-134-00787-6
1-134-00788-4 1-283-04561-3 9786613045614 0-203-88039-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Book Cover; Title; Copyright; Contents; Figures; Tables; Contributors; Acknowledgements; Part I International trends; 1 The structure and role of drive tourism; 2 Managing the transition from coach- to car-based markets: The search for commercial value in Australia's Flinders Ranges; 3 Golden Week: Driving for pleasure in Japan; 4 'Los hermanos' visiting the south region of Brazil: A comparison between drive tourists and coach tourists from Argentina, Paraguay and Uruguay; 5 Realising the value of self-drive day trips to Lower Austria
6 Self-drive tourism in South Africa with specific emphasis on caravanning7 The role of automobile associations and clubs; 8 The growth and structure of drive tourism in China; 9 Self-drive tourism in China; Part II Modes of transport; 10 The importance of the mode of transport in self-drive tourism; 11 Information and communications technology (ICT) and the challenge of sustainable self-drive tourism; 12 Tourism and leisure motorcycle riding; 13 The influence of international tourists' travel patterns on rental car fleet management in New Zealand 14 Highways and byways: Car-based tourism in the US15 Why we travel this way: An exploration into the motivations of recreational vehicle users; 16 Understanding changes in the caravanning sector: A case study; 17 Four-wheel-drive tourism in desert Australia: The charge of the 'might brigade'?; 18 Driving the desert: Profiling four-wheel-drive visitors; Part III Managing the drive market; 19 Mapping the road: Developing the cognitive mapping methodology for accessing road trip memories; 20 International tourists and road safety 21 Touring routes - types, successes and failures: An international review22 The Savannah Way: Developing a successful touring route; 23 Barriers to and benefits of clustering in drive tourism markets: The case of the Rainforest Way; 24 Managing park roads and scenic driving using indicators and standards-based frameworks; 25 Drive tourism: A view from the road; 26 What now?: Concluding remarks; Index |
| Record Nr. | UNINA-9910785685203321 |
| Milton Park, Abingdon, Oxon ; ; New York : , : Routledge, , 2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Drive tourism : trends and emerging markets / / edited by Bruce Prideaux and Dean Carson
| Drive tourism : trends and emerging markets / / edited by Bruce Prideaux and Dean Carson |
| Pubbl/distr/stampa | Milton Park, Abingdon, Oxon ; ; New York : , : Routledge, , 2011 |
| Descrizione fisica | 1 online resource (401 p.) |
| Disciplina | 796.7 |
| Altri autori (Persone) |
CarsonDean Bradley
PrideauxB (Bruce) |
| Collana | Advances in tourism |
| Soggetto topico |
Automobile travel
Tourism |
| ISBN |
1-134-00787-6
1-134-00788-4 1-283-04561-3 9786613045614 0-203-88039-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Book Cover; Title; Copyright; Contents; Figures; Tables; Contributors; Acknowledgements; Part I International trends; 1 The structure and role of drive tourism; 2 Managing the transition from coach- to car-based markets: The search for commercial value in Australia's Flinders Ranges; 3 Golden Week: Driving for pleasure in Japan; 4 'Los hermanos' visiting the south region of Brazil: A comparison between drive tourists and coach tourists from Argentina, Paraguay and Uruguay; 5 Realising the value of self-drive day trips to Lower Austria
6 Self-drive tourism in South Africa with specific emphasis on caravanning7 The role of automobile associations and clubs; 8 The growth and structure of drive tourism in China; 9 Self-drive tourism in China; Part II Modes of transport; 10 The importance of the mode of transport in self-drive tourism; 11 Information and communications technology (ICT) and the challenge of sustainable self-drive tourism; 12 Tourism and leisure motorcycle riding; 13 The influence of international tourists' travel patterns on rental car fleet management in New Zealand 14 Highways and byways: Car-based tourism in the US15 Why we travel this way: An exploration into the motivations of recreational vehicle users; 16 Understanding changes in the caravanning sector: A case study; 17 Four-wheel-drive tourism in desert Australia: The charge of the 'might brigade'?; 18 Driving the desert: Profiling four-wheel-drive visitors; Part III Managing the drive market; 19 Mapping the road: Developing the cognitive mapping methodology for accessing road trip memories; 20 International tourists and road safety 21 Touring routes - types, successes and failures: An international review22 The Savannah Way: Developing a successful touring route; 23 Barriers to and benefits of clustering in drive tourism markets: The case of the Rainforest Way; 24 Managing park roads and scenic driving using indicators and standards-based frameworks; 25 Drive tourism: A view from the road; 26 What now?: Concluding remarks; Index |
| Record Nr. | UNINA-9910800052203321 |
| Milton Park, Abingdon, Oxon ; ; New York : , : Routledge, , 2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Drive tourism : trends and emerging markets / / edited by Bruce Prideaux and Dean Carson
| Drive tourism : trends and emerging markets / / edited by Bruce Prideaux and Dean Carson |
| Pubbl/distr/stampa | Milton Park, Abingdon, Oxon ; ; New York : , : Routledge, , 2011 |
| Descrizione fisica | 1 online resource (401 p.) |
| Disciplina | 796.7 |
| Altri autori (Persone) |
CarsonDean Bradley
PrideauxB (Bruce) |
| Collana | Advances in tourism |
| Soggetto topico |
Automobile travel
Tourism |
| ISBN |
1-134-00787-6
1-134-00788-4 1-283-04561-3 9786613045614 0-203-88039-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Book Cover; Title; Copyright; Contents; Figures; Tables; Contributors; Acknowledgements; Part I International trends; 1 The structure and role of drive tourism; 2 Managing the transition from coach- to car-based markets: The search for commercial value in Australia's Flinders Ranges; 3 Golden Week: Driving for pleasure in Japan; 4 'Los hermanos' visiting the south region of Brazil: A comparison between drive tourists and coach tourists from Argentina, Paraguay and Uruguay; 5 Realising the value of self-drive day trips to Lower Austria
6 Self-drive tourism in South Africa with specific emphasis on caravanning7 The role of automobile associations and clubs; 8 The growth and structure of drive tourism in China; 9 Self-drive tourism in China; Part II Modes of transport; 10 The importance of the mode of transport in self-drive tourism; 11 Information and communications technology (ICT) and the challenge of sustainable self-drive tourism; 12 Tourism and leisure motorcycle riding; 13 The influence of international tourists' travel patterns on rental car fleet management in New Zealand 14 Highways and byways: Car-based tourism in the US15 Why we travel this way: An exploration into the motivations of recreational vehicle users; 16 Understanding changes in the caravanning sector: A case study; 17 Four-wheel-drive tourism in desert Australia: The charge of the 'might brigade'?; 18 Driving the desert: Profiling four-wheel-drive visitors; Part III Managing the drive market; 19 Mapping the road: Developing the cognitive mapping methodology for accessing road trip memories; 20 International tourists and road safety 21 Touring routes - types, successes and failures: An international review22 The Savannah Way: Developing a successful touring route; 23 Barriers to and benefits of clustering in drive tourism markets: The case of the Rainforest Way; 24 Managing park roads and scenic driving using indicators and standards-based frameworks; 25 Drive tourism: A view from the road; 26 What now?: Concluding remarks; Index |
| Record Nr. | UNINA-9910822693803321 |
| Milton Park, Abingdon, Oxon ; ; New York : , : Routledge, , 2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Managing tourism and hospitality services [[electronic resource] ] : theory and international applications / / edited by B. Prideaux, G. Moscardo, E. Laws
| Managing tourism and hospitality services [[electronic resource] ] : theory and international applications / / edited by B. Prideaux, G. Moscardo, E. Laws |
| Pubbl/distr/stampa | Wallingford, : CABI, 2006 |
| Descrizione fisica | 1 online resource (355 p.) |
| Disciplina | 647.94068 |
| Altri autori (Persone) |
LawsEric <1945->
MoscardoGianna PrideauxB (Bruce) |
| Soggetto topico |
Hospitality industry - Management
Tourism - Management |
| ISBN |
1-280-73583-X
9786610735839 1-84593-015-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""Contents""; ""Contributors""; ""List of Figures""; ""List of Tables""; ""PART I � MANAGING CUSTOMER SATISFACTION""; ""1. Quality and Service Management Perspectives""; ""2. Convention Delegates � The Relationship Between Satisfaction with the Convention and with the Host Destination: A Case Study""; ""3. Issues Pertaining to Service Recovery in the Tourism and Leisure Industries""; ""4. Is Near Enough Good Enough? Understanding and Managing Customer Satisfaction with Wildlife-based Tourism Experiences""; ""5. Management of Tourism: Conformation to Whose Standards?""
""PART II � COMPETITION AND COLLABORATION""""6. Tiscover � Development and Growth""; ""7. Co-branding in the Restaurant Industry""; ""8. Airline Service Quality in an Era of Deregulation""; ""PART III � SERVICE DESIGN AND IMPROVEMENT""; ""9. Service System: A Strategic Approach to Innovate and Manage Service Superiority""; ""10. Marketing Tourism Online""; ""11. Guidelines for Professional Activity Services in Tourism � A Discussion About the Quality of a Tourist Experience Product""; ""12. Tourism Development: Hard Core or Soft Touch?""; ""13. Quality Management for Events"" ""14. CAVIAR: Canterbury and Vladimir International Action for Regeneration � A Case Study of Techniques for Integrated Marketing, Service Quality and Destination Management""""PART IV � MANAGING STAFF�CUSTOMER RELATIONS""; ""15. Emotional Labour and Coping Strategies""; ""16. Service Ethics for Ecotourism Guides""; ""17. Effective Management of Hotel Revenue: Lessons from the Swiss Hotel Industry""; ""18. Service Management in a World Heritage Area � Tourists, Cultures and the Environment"" ""19. The Relationship Between Airline Cabin Service and National Culture: A Cabin Crew Perspective""""20. Considerations in Improving Tourism and Hospitality Service Systems""; ""PART V � RESEARCHING TOURISM AND HOSPITALITY SERVICE MANAGEMENT""; ""21. The Role of Research in Improving Tourism and Hospitality Services: Measuring Service Quality""; ""22. Service Quality at the Cellar Door: A Lesson in Services Marketing from Western Australia�s Wine-tourism Sector""; ""23. Using the Critical Incidents Technique to Understand Service Quality in Tourist Accommodation"" ""24. Factors of Satisfaction: A Case Study of Explore Park""""25. The Value of a Benchmarking Approach for Assessing Service Quality Satisfaction in Environmental Tourism""; ""26. The Development and Tracking of a Branding Campaign for Brisbane""; ""27. The Rasch Model Applied to Customer Satisfaction in Marbella""; ""PART VI � CONCLUSION""; ""28. Researching and Managing Tourism and Hospitality Service: Challenges and Conclusions""; ""Index""; ""A""; ""B""; ""C""; ""D""; ""E""; ""F""; ""H""; ""I""; ""L""; ""M""; ""N""; ""O""; ""P""; ""Q""; ""R""; ""S""; ""T""; ""V""; ""W""; ""Y"" |
| Record Nr. | UNINA-9910446334303321 |
| Wallingford, : CABI, 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
River tourism [[electronic resource] /] / edited by Bruce Prideaux and Malcolm Cooper
| River tourism [[electronic resource] /] / edited by Bruce Prideaux and Malcolm Cooper |
| Pubbl/distr/stampa | Wallingford, Oxfordshire, UK, : CABI, c2009 |
| Descrizione fisica | 1 online resource (279 p.) |
| Disciplina | 338.4/791091693 |
| Altri autori (Persone) |
PrideauxB (Bruce)
CooperMalcolm <1946-> |
| Soggetto topico |
River tourism
Ecotourism |
| ISBN |
1-282-07043-6
9786612070433 1-84593-469-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Contents; Contributors; Preface; 1 Introducing River Tourism: Physical, Ecological and Human Aspects; 2 River Tourism in the South Asian Subcontinent; 3 River-based Tourism in the USA: Tourism and Recreation on the Colorado and Mississippi Rivers; 4 The Mekong: Developing a New Tourism Region; 5 River Tourism: Sailing the Nile; 6 European Waterways as a Source of Leisure and Recreation; 7 The Yangzi River Tourism Zone; 8 Fishing the 'Big Rivers' in Australia's Northern Territory: Market Diversification for the Daly River; 9 The Amazon: a River Tourism Frontier
10 River Heritage: the Murray-Darling River11 White-water Tourism; 12 Basin-based Governance for Integrated Water Resources Management: Prospects and Challenges; 13 Sustainable Water Resources and Water Security; 14 'The River City'? Conflicts in the Development of a Tourism Destination Brand for Brisbane; 15 Conclusions and Challenges; Index |
| Record Nr. | UNINA-9910446324403321 |
| Wallingford, Oxfordshire, UK, : CABI, c2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||